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OWNER'S
MANUAL
TROUBLESHOOTING
Note: For additional help, visit DESA
International's technical service web site
at www.desatech.com.
Note: All troubleshooting items are listed in
order of operation.
_k WARNING: Turn off fireplace
and let cool before servicing. Only
a qualified service person should
service and repair fireplace.
_
CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot. This can damage ODS/
pilot unit.
OBSERVED
PROBLEM
POSSIBLE
CAUSE
REMEDY
When ignitor button is pressed, there is no
spark at ODS/pilot
1.
2.
3.
Ignitor electrode
not connected
to igni-
tor cable
Ignitor cable pinched
or wet
Piezo ignitor nut is loose
4. Broken ignitor cable
5. Bad piezo ignitor
6. Ignitor electrode broken
7. Ignitor electrode positioned wrong
1. Reconnect ignitor cable
2, Free ignitor cable if pinched by any
metal or tubing. Keep ignitor cable dry
3. Tighten nut holding piezo ignitor to base
panel of log set. Nut is located behind
base panel.
4. Replace ignitor cable
5. Replace piezo ignitor
6. Replace piezo ignitor
7. Replace piezo ignitor
When ignitor button is pressed, there is
spark at ODS/pilot but no ignition
1. Gas supply turned off or manual shutoff
valve closed
2. Control knob not in PILOT position
3. Control knob not pressed in while in
PILOT position
4. Air in gas lines when installed
5. Depleted gas supply
6. ODS/pilot is clogged
7. Gas regulator setting is not correct
1. Turn on gas supply or open manual
shutoff valve
2. Turn control knob to PILOT position
3. Press in control knob while in PILOT
position
4. Continue holding down control knob.
Repeat igniting operation until air is re-
moved
5. Contact local propane gas company
6. Clean ODS/pilot
(see Cleaning and
Maintenance, page 17) or replace ODS/
pilot assembly
7. Replace gas control
ODS/pilot lights but flame goes out when
control knob is released
1. Control knob not fully pressed in
2. Control knob not pressed in long enough
3. Manual shutoff valve not fully open
4. Pilot flame not touching thermocouple,
which allows thermocouple
to cool,
causing pilot flame to go out. This prob-
lem could be caused by one or both of
the following:
A) Low gas pressure
B) Dirty or partially clogged ODS/lYdot
5. Thermocouple connection loose at con-
trol valve
6. Thermocouple damaged
7. Control valve damaged
1. Press in control knob fully
2. After ODS/pilot
lights, keep control
knob pressed in 30 seconds
3. Fully open manual shut-off valve
4. A) Contact local propane gas company
B) Clean ODS/pilot (see Cleaning and
Maintenance, page 17) or replace ODS/
pilot assembly
5. Hand tighten until snug, then tighten 1/4
turn more
6. Replace thermocouple
7. Replace control valve
www.desatech.com
10sal;'
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