Troubleshooting - Samsung 500 series 5 User Manual

Other Information
if the TV seems to have a problem, first try this list of possible problems and solutions, if none of these troubleshooting tips
apply, visit "www.samsung.com," then click on Support, or call Samsung customer service at 1-800-SAMSUNG.
poor picture Eirstof all, please perform the Picture Test and confirm that your W is properly displaying the test image,
(goto MENU _ Support _ Self Diagnosis 7 Picture Test)(p. 24)
If the test image is properly displayed, the poor picture may be caused by the source or signal.
The TV image does not look as good as it • If you have an analog cable/satellite box, upgrade to an HD digital set top box. Use HDMI or
did in the store. Component cables to deliver HD (high definition) picture quality.
• Cable/Satellite subscribers: Try HD stations from the channel line up.
• Antenna connection: TryHD stations after performing Auto program.
Many HD channels are up scaled from SD(Standard Definition) contents.
• Adjust tile Cable/Sat box video output resolution to 1080i or 720p.
The picture is distorted: macro block error, • Compression of video contents may cause picture distortion, especially in fast moving pictures such
small block, dots, pixelization, as sports and action movies.
• Low signal level can cause picture distortion. Ttqis is not a W problem.
• Mobile phones used close to the TV (cca up to lm) may cause noise in picture on analog and digital
T_
Color is wrong or missing. • If you're using Component connection, make sure tlqecomponent cables are connected to the
correct jacks. Incorrect or loose connections may cause color problems or a blank screen.
There is poor color or brightness. • Adjust the Picture options in the TV menu. (go to Picture mode / Color / Brightness / Sharpness)
(p. 16)
• Adiust Energy Saving option in the Setup menu. (p. 16)
• Try resetting tlqepicture to view the default picture settings. (go to MENU - Picture - Picture Reset)
(p. 18)
Ttlere is a dotted line on the edge of the • If the picture size is set to Screen Fit, change it to 16:9 (p. 17).
screen. • Change cable/satellite box resolution.
Ttle picture is black and white. • If you are using an AV composite input, connect the video cable (yellow)to the Green jack of
component input 1 on the TM
Wtlen cllanging channels, tile picture • If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the cable box
freezes or is distorted or delayed, reboots. It may take up to 20 minutes)
• Set the output resolution of the cable box to 1080i or 72%.
Sound Rroblem Eirstof all, please perform the Sound Test to confirm that your TV audio is properly operating.
(goto MENU- Suppor_- Self Diagnosis : Sound Test)(p. 24)
If the audio is OK, the sound problem may caused by the source or signal.
There is no sound or the sound is too low • Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your T_
at maximum volume.
Ttqepicture is good but there is no sound. • Set the Speaker Select option to TV Speaker in tlqe Sound menu (p. 20).
• If you are using an external device, make sure the audio cables are connected to the correct audio
input jacks on the T_
• If you are using an external device, check the device's audio output option (ex. you may need to
change your cable box's audio option to HDMI when you have a HDMI connected to your TV).
• If you are using a DVI to HDMI cable, a separate audio cable is required.
• If your W has a headphone jack, make sure there is nothing plugged into it.
• Reboot the connected device by reconnecting the device's power cable.
Ttqespeakers are making an inappropriate • Check cable connections. Make sure a video cable is not connected to an audio input.
noise. • For antenna or Cable connections, check the signal strength. Low signallevel may cause sound
distorfion.
• Perform tlqeSound Test as explained above.
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