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Important notice
you will have to wait 30 seconds to attempt
unlocking the phone again.
When you can't recall your Unlock
Pattern, PIN, or Password:
If you logged into a Google account on
the phone and failed to use the correct
pattern 5 times, tap Forgot pattern? You
will be required to sign in with your Google
account and prompted to create a new
unlock pattern.
If you have set a backup PIN, you can
unlock the screen with keying in the backup
PIN.
If you haven't created a Google account on
the phone or you forgot your PIN, Password,
and the backup PIN, you need to perform a
hard reset.
Caution
If you perform a hard reset, all user
applications and user data will be deleted.
Please remember to back up any important
data before performing a hard reset.
10
Read ALL steps before attempting.
1
Turn the phone off.
2
Press and hold Volume Down Key +
Power/Lock Key at the same time.
3
Release the keys when the FACTORY HARD
RESET screen appears.
4
Read the warning and press the Power/
Lock Key to confirm. Press the Volume
Keys
to cancel.
5
Press the Power/Lock Key to confirm
once more or press the Volume Keys
to cancel.
6
Your device will perform a hard reset.
5. Using Safe Mode
Using Safe mode
To recover your phone when malfunctioning.
1
Turn off your phone and reboot. When you
see the AT&T booting animation press and
hold the Volume Down Key .
OR
While the phone is on, press and hold
the Power/Lock Key
options menu is displayed. Then press and
hold Power off > OK. Your Home screen
will then be displayed with the words "Safe
until the Phone
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