Before You Call For Service - GE GFWH2400 Owner's Manual & Installation Instructions

Before you call for service...

Problem
Incomplete cycle Automatic load redistribution
or timer not
advancing
Pump clogged
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down the
drain
Loud or unusual Cabinet moving
noise; vibration
or shaking
All rubber leveling legs are not
firmly touching the floor
Unbalanced load
Pump clogged
No power/ Washer is unplugged
washer not
Water supply is turned off
working or dead
Circuit breaker/fuse is tripped/
blown
Automatic self system checks
Snags, holes, Overloaded
tears, rips or
excessive wear
Pens, pencils, nails, screws or
other objects left in pockets
Pins, snaps, hooks, sharp
buttons, belt buckles, zippers
and sharp objects left in
pockets
Control time This is normal
wrong or
changes
Not enough This is normal
water
Washer pauses Pump clogged
or has to be
restarted, or
washer door is
locked and will
not open
Door unlocks or This is normal
press START and
machine doesn't
operate
Incorrect operation
Possible Cause What To Do
• Timer adds 3 minutes to cycle for each rebalance. 11 or 15
rebalances may be done. This is normal operation.
Do nothing; the machine will finish the wash cycle.
• See page 12 on how to clean the Pump Filter.
• Straighten drain hose and make sure washer is not sitting on
it.
• Check household plumbing. You may need to call a plumber.
• Ensure there is an air gap between hose and drain.
• Washer is designed to move 1/4" to reduce forces transmitted
to the floor. This movement is normal.
• Push and pull on the back right and then back left of your
washer to check if it is level. If the washer is uneven, adjust the
rubber leveling legs so they are all firmly touching the floor and
locked in place. Your installer should correct this problem.
• Open door and manually redistribute load. To check machine,
run rinse and spin with no load. If normal, unbalance was
caused by load.
• See page 12 on how to clean the Pump Filter.
• Make sure cord is plugged securely into a working outlet.
• Turn both hot and cold faucets fully on.
• Check house circuit breakers/fuses. Replace fuses or reset
breaker. Washer should have separate outlet.
• First time the washer is plugged in, automatic checks occur. It
may take up to 20 seconds before you can use your washer. This
is normal operation.
• Do not exceed maximum recommended load sizes. See
recommended maximum load sizes on page 10.
• Remove loose items from pockets.
• Fasten snaps, hooks, buttons and zippers.
• During spin the washer may need to rebalance the load
sometimes to reduce vibrations. When this happens, the
estimated time is increased causing time left to increase or
jump.
• Horizontal washers do not require the tub to fill with water like
top-load washers.
• See page 12 on how to clean the Pump Filter.
• Front-load washers start up differently than top-load
washers, and it takes 30 seconds to check the system. The door
will lock and unlock.
• Simply open and close the door firmly; then press START.
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