Cpanel User Manual

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cPanel User Manual

Table of Contents

Troubleshooting

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Do you have a question about the Cpanel and is the answer not in the manual?

Questions and answers

colin edwards

January 22, 2025

I want to create a link to a file on my domain (Cariad.mp3 in public_html) that I can put into an email so it is visible/playable by that user.

Summary of Contents for Cpanel Cpanel

Page 1 User Manual...
Page 3: Table Of Contents
Table Of Contents Using this manual ....................1 Getting Started......................3 Setting your contact information ................3 Overview......................3 Steps ......................3 Addon domains .....................5 Addon Domains....................5 Overview......................5 Adding Addon Domains..................6 Overview......................6 Steps ......................6 Troubleshooting .....................7 Removing Addon Domains................7 Overview......................7 Steps ......................7 Agora Shopping Cart ....................9 Overview ......................9 Steps .........................9 Troubleshooting....................9...
Page 4 User Manual Download a MySQL Database Backup ............18 Overview......................18 Steps ......................19 Troubleshooting ...................19 Downloading an alias or filter ................19 Overview......................19 Steps ......................19 Restoring backups...................20 Overview......................20 Steps ......................20 Troubleshooting ...................20 Bulletin Board .....................23 Overview ......................23 Steps .......................23 Troubleshooting....................23 CGI center ......................25 CGI center.......................25...
Page 5 Table Of Contents Troubleshooting ...................39 Adding a cron job in advanced mode ..............39 Overview......................39 Steps ......................39 Troubleshooting ...................40 Deleting a cron job in standard mode..............40 Overview......................40 Steps ......................40 Deleting a cron job in advanced mode ............40 Overview......................40 Steps ......................41 Disk Usage ......................43 Disk Usage ......................43 Overview......................43 Disk usage options ..................43...
Page 6 User Manual Steps ......................55 Troubleshooting ...................56 Editing a file's contents..................56 Overview......................56 Steps ......................56 Troubleshooting ...................57 Creating new files....................58 Overview......................58 Steps ......................58 Troubleshooting ...................59 Copying files....................59 Overview......................59 Steps ......................59 Troubleshooting ...................60 Changing a file’s permissions................60 Overview......................60 Steps (click here for a flash demo of this task) ..........61 Troubleshooting ...................62...
Page 7 Table Of Contents Steps ......................74 Troubleshooting ...................75 Removing FTP accounts .................75 Overview......................75 Steps ......................75 Troubleshooting ...................76 Controlling FTP sessions ................76 Overview......................76 Steps ......................76 Troubleshooting ...................77 Anonymous FTP access .................77 Overview......................77 Steps ......................77 Troubleshooting ...................78 Setting your anonymous FTP message ............78 Overview......................78 Steps ......................78 Troubleshooting ...................79...
Page 8 User Manual Interchange Shopping Cart .................91 Overview ......................91 Steps .......................91 Troubleshooting....................91 Ip deny manager ....................93 IP deny manager .....................93 Overview......................93 Deny access to your site from a domain or ip ..........93 Overview......................93 Steps ......................94 Troubleshooting ...................94 Allowing access to denied ip addresses............94 Overview......................95...
Page 9 Table Of Contents Forwarders ....................108 Overview....................108 Steps ......................108 Troubleshooting ..................109 Mailing Lists....................109 Overview....................109 Steps ......................110 Troubleshooting ..................110 Spam Assassin....................110 Overview....................111 Steps ......................111 Troubleshooting ..................111 BoxTrapper ....................111 BoxTrapper ....................111 Enabling the boxtrapper................112 Configuring the boxtrapper ................113 Editing your boxtrapper lists...............114 Editing your confirmation messages ............115 Reviewing your boxtrapper logs..............116 Reviewing your boxtrapper queue .............117 Tracing an email address ................118...
Page 10 User Manual Overview....................126 Steps ......................126 Troubleshooting ..................127 MySQL Databases....................129 MySQL Databases ..................129 Overview....................129 Adding MySQL access hosts ................130 Overview....................130 Steps ......................130 Troubleshooting ..................131 Creating a MySQL database .................131 Overview....................131 Steps ......................131 Troubleshooting ..................131 Creating a MySQL user.................132 Overview....................132 Steps ......................132 Troubleshooting ..................132...
Page 11 Table Of Contents Adding parked domains.................141 Overview....................142 Steps ......................142 Troubleshooting ..................142 Removing parked domains................143 Overview....................143 Steps ......................143 Password Protect Directories................145 Overview .......................145 Steps ......................145 Troubleshooting.....................145 PhpMyChat .......................147 Overview .......................147 Steps ......................147 Troubleshooting.....................147 PostgreSQL Databases ..................149 PostgreSQL Databases.................149 Overview....................149 Creating a PostgreSQL database..............150 Overview....................150 Steps ......................150 Troubleshooting ..................151...
Page 12 User Manual Overview .......................159 Steps ......................159 Troubleshooting.....................160 Redirects......................161 Redirects .......................161 Overview....................161 Adding Redirects ...................162 Overview....................162 Steps ......................162 Troubleshooting ..................163 Removing Redirects ..................163 Overview....................163 Steps ......................163 Scripts Library ....................165 Overview .......................165 Steps ......................165 Troubleshooting.....................166 Search Engine Submit ..................167 Overview .......................167 Steps ......................167...
Page 13 Table Of Contents Steps ......................181 Virus Scan ......................183 Overview .......................183 Steps ......................183 Web / FTP stats ....................185 Web / FTP Stats ....................185 Overview....................185 Analog ......................185 Overview....................186 Steps ......................186 Webalizer ......................186 Overview....................186 Steps ......................186 Subdomain stats....................187 Overview....................187 Steps ......................187 Latest Visitors....................187 Overview....................187 Steps ......................187 Bandwidth .....................188...
Page 15: Using This Manual
Using this manual The following manual is designed to familiarize new users with the cPanel interface and to provide extra knowledge for current users. This manual will focus on the tasks involved with putting together, and maintaining a web site.
Page 17: Getting Started
1 To access click on Please update your contact Contact Email Address Setup information here. on the main screen of your cPanel interface. 2 Enter the email address you wish to be contacted through in the blank field next to Contact Email:...
Page 19: Addon Domains
(domain.com/sub). To access the , click on the icon above the Addon Domain Maintenance menu words Addon Domains on the main screen of your cPanel interface. in the X2 theme appears as follows: Addon Domain Maintenance menu...
Page 20: Adding Addon Domains
This means that you can host additional domains from your account, if allowed by your hosting provider. Steps 1 To access the , click on the icon above Addon Domain Maintenance menu the words Addon Domains on the main screen of your cPanel interface.
Page 21: Troubleshooting
Addon domains 2 Enter the name of the addon domain in the blank field next to New Domain Name: 3 Enter the name of the directory which conatins the subdomain that the addon domain will point to in the blank field next to Username/directory/subdomain Name: (This directory will be the location for the addon domain's files, just as public_html is the location for your domain's files.) 4 Type in the password for the new addon domain, and click on Add Domain!
Page 22 , click on the icon above Addon Domain Maintenance menu the words Addon Domains on the main screen of your cPanel interface. 2 Select the addon domain you wish to remove from the drop box next to Remove Addon Domain...
Page 23: Agora Shopping Cart
, click on the icon above the words Agora Agora Cart Setup Shopping Cart on the main screen of your cPanel interface. 2 Enter the username of the user you wish to administrate your cart in the blank field next to Admin User:...
Page 25: Apache Handlers
To access the , click on the icon above the words Apache Handlers Apache Handlers on the main screen of your cPanel interface. in the X2 theme appears as follows: Apache Handlers menu Adding apache handlers Overview allow you to control what Apache will do with certain file types.
Page 26: Steps
, click on the icon above the words Apache Apache Handlers Handlers on the main screen of your cPanel interface. 2 Enter the extension(s) you wish to associate with the service that they will be using in the blank field below extension(s).
Page 27: Steps
Apache Apache Handlers Handlers on the main screen of your cPanel interface. 2 Select the handler you wish to remove from the drop box, and click on Delete. NOTE: The following will appear (except .extension will be the file extension that...
Page 29: Backup
To access the , click on the icon above the words Backup on Backup Menu the main screen of your cPanel interface. To learn more about using the , click on one of the topics listed Backup Menu below it in the contents window of this manual.
Page 30: Generating A Full Backup
Steps 1 To access the , click on the icon above the words Backup Backup Menu on the main screen of your cPanel interface. 2 Click on Generate/Download a Full Backup...
Page 31: Troubleshooting
1 To access the , click on the icon above the words Backup Backup Menu on the main screen of your cPanel interface. 2 Click on the Daily, Weekly, or Monthly to select the type of automatic backup you wish to download.
Page 32: Download A Home Directory Backup
1 To access the , click on the icon above the words Backup Backup Menu on the main screen of your cPanel interface. 2 Click on download a home directory Backup 3 Save the file to your computer. Troubleshooting Make sure to use a zip program that is compatible with .tar.gz files when unzipping, and zipping the archive or the archive may not work properly.
Page 33: Steps
, click on the icon above the words Backup Backup Menu on the main screen of your cPanel interface. 2 Click on the name of the database you wish to download below the words Download a MySQL Database Backup 3 Save the file to your computer.
Page 34: Restoring Backups
, click on the icon above the words Backup Backup Menu on the main screen of your cPanel interface. 2 Click on the name of the alias or filter you wish to download below the words Aliases or Filters 3 Save the file to your computer.
Page 35 Backup...
Page 37: Bulletin Board
Bulletin Bulletin Board Setup Board on the main screen of your cPanel interface. 2 Place the board administrator username in the blank field next to Admin User: 3 Place the administrator's password in the bank filed next to Admin Pass:...
Page 39: Cgi Center
To access the , click on the icon above the words CGI Center on CGI Center the main screen of your cPanel interface. To learn more about using the , click on one of the topics listed below CGI Center it in the contents window of this manual.
Page 40: Random Html
Steps 1 To access the , click on the icon above the words CGI Center CGI Center on the main screen of your cPanel interface. 2 To enable the wrapper, click on the words Random HTML.
Page 41: Troubleshooting
(user) to run the script. This means that you, or your web pages can run cgi scripts if they are placed in the /scgi-bin/ directory. Steps 1 To access the , click on the icon above the words CGI Center CGI Center on the main screen of your cPanel interface.
Page 42: Troubleshooting
2 To enable the wrapper, click on the words Simple CGI Wrapper. 3 Place any scripts in /home/username/public_html/scgi-bin that you wish to be able to access from the web. (except /username/ will be your cPanel username) Troubleshooting Make sure that the scripts you have placed in /scgi-bin/ have the correct permissions and filenames to be run properly on your system.
Page 43: Troubleshooting
Managing your guestbook (removing entries) 1 Click on Manage Guest Book to access the entries in your guestbook. Troubleshooting Make sure that the HTML code is placed in your web page the same way it appears in your cPanel interface.
Page 45: Changing Your Main Password
Change Password on the main screen of your cPanel interface. 2 Enter your current cPanel password in the blank field next to Old Password. 3 Enter your new cPanel password in the other two blank fields, and click on Change your password now!
Page 46 User Manual...
Page 47: Change Language
Change Language Overview This function allows you to change the language that is displayed in your cPanel interface. If you need a new language, you will need to contact your cPanel provider in order for them to install it. To access the...
Page 49: Adding A Chatroom To Your Site
Adding a chatroom to your site Overview You can use cPanel to add an HTML or java based chatroom to your web site. Also, you can enter the chatroom from cPanel. cPanel will provide you with the code needed to place a gateway to this chatroom on your web page. Users can then enter a nickname and join the chatroom from your web page.
Page 50: Troubleshooting
User Manual http://domain.com/cgi-sys/mchat.cgi?channel=domain.com 3 Save your web page after you have added the new chatroom code to it. Troubleshooting Make sure you have added the code to the body of your web page. If it does not work, check the code in your website to make sure it matches the code displayed...
Page 51: Cron Jobs
To access the , click on the icon above the words Cron jobs Cron Jobs Menu on the main screen of your cPanel interface. To learn more about using the , click on one of the topics listed Cron Jobs Menu below it in the contents window of this manual.
Page 52: Adding A Cron Job In Standard Mode
, click on the icon above the words Cron Cron Jobs Menu jobs on the main screen of your cPanel interface. 2 Click on Standard to access the Standard Cron Manager 3 Enter the email address you wish the output of the command run by the cron job to be sent to in the field next to ..
Page 53: Adding A Cron Job In Advanced Mode
, click on the icon above the words Cron Cron Jobs Menu jobs on the main screen of your cPanel interface. 2 Click on Advanced (Unix Style) to access the Cron Manager 3 Enter the email address you wish the output of the command run by the cron job to be sent to in the field next to ..
Page 54: Deleting A Cron Job In Standard Mode
1 To access the , click on the icon above the words Cron Cron Jobs Menu jobs on the main screen of your cPanel interface. 2 Click on Standard to access the Standard Cron Manager 3 Click on next to the cron job you wish to delete.
Page 55: Steps
1 To access the , click on the icon above the words Cron Cron Jobs Menu jobs on the main screen of your cPanel interface. 2 Click on Advanced (Unix Style) to access the Cron Manager 3 Click on next to the cron job you wish to delete.
Page 57: Disk Usage
To access the , click on the icon above the words Disk Disk Usage Viewer Usage on the main screen of your cPanel interface. To learn more about using the , click on one of the topics listed Disk Usage Viewer below it in the contents window of this manual.
Page 58: Steps
Disk Disk Usage Viewer Usage on the main screen of your cPanel interface.  To navigate to a directory, click on the name of that directory  To enable a display option, click on the box with the name of that option...
Page 59: Error Log
Checking this log frequently can help keep your site running smoothly. Steps 1 To access the , click on the icon above the words Web / FTP Stats Menu Web / FTP Stats on the main screen of your cPanel interface. 2 Click on Error Log.
Page 61: Error Pages
Error Pages Error Pages on the main screen of your cPanel interface. 2 Click on the number of the error you wish to modify the page for. 3 Enter the new HTML code into the blank field on the page that appears. You can use the buttons to insert pre-made bits of HTML code for you.
Page 62: Troubleshooting
User Manual This will be reached when the user has failed to authenticate their self properly when trying to access a restricted page. This will be reached when access is forbidden to the page the user to trying to access.
Page 63: File Manager
To access the , click on the icon above the words File FILE MANAGER Manager on the main screen of your cPanel interface. (Click here to see a demo of accessing the FILE MANAGER To learn more about using the...
Page 64: Viewing A File's Contents
File FILE MANAGER Manager on the main screen of your cPanel interface. 2 Click on the icon next to the file which you wish to view the contents of. 3 Click on the words Show File or Show File Contents on the right side of the...
Page 65: Troubleshooting
Steps 1 To access the , click on the icon above the words File FILE MANAGER Manager on the main screen of your cPanel interface.
Page 66: Troubleshooting
Steps (click here for a flash demo of this task) 1 To access the , click on the icon above the words File FILE MANAGER Manager on the main screen of your cPanel interface. 2 Click on the words Upload File(s). 3 Click on a box marked Choose:...
Page 67: Troubleshooting
File manager 4 Select a file to upload from the pop-up window by clicking on it. 5 Click on the open button and the window will disappear. 6 Repeat steps 3 through 5 to prepare more files to be uploaded. 7 When the list is full or you have no more files to upload, click on Upload.
Page 68: Steps
File FILE MANAGER Manager on the main screen of your cPanel interface. 2 Click on the icon next to the file you wish to rename. 3 Click on the words Rename File on the right hand side of the screen: 4 Type the new name for the file in the blank field next to the button marked Rename.
Page 69: Troubleshooting
File FILE MANAGER Manager on the main screen of your cPanel interface. 2 Click on the icon next to the file you wish to delete. 3 Click on the words Delete File on the right side of the screen:...
Page 70: Steps
File FILE MANAGER Manager on the main screen of your cPanel interface. 2 Click on the icon next to the file you wish to edit. 3 Click on edit file on the right side of the screen:...
Page 71: Troubleshooting
File manager 4 Another window will open with the contents of that file. 5 To edit the file simply add, remove, or change text by typing in the window. 6 When you have finished editing the file click on the Save button. 7 If you wish to change the name of the file type a new name in the Save file as: field.
Page 72: Steps
File FILE MANAGER Manager on the main screen of your cPanel interface. 2 Click on the words Create New File. 3 Type the name of the new file in the blank field above the drop-box containing...
Page 73: Steps
This is very useful is you need multiple copies of the same file in different locations. You can also copy files as a backup before changing them. Steps 1 To access the , click on the icon above the words File FILE MANAGER Manager on the main screen of your cPanel interface.
Page 74: Troubleshooting
User Manual 2 Click on the icon next to the file you wish to copy. 3 Next, click on Copy File on the right hand side of the screen: 4 A list of folder will appear on the left hand side of the screen.
Page 75: Steps (Click Here For A Flash Demo Of This Task)
File FILE MANAGER Manager on the main screen of your cPanel interface. 2 Click on the icon next to the file you wish to change the permissions of. 3 Click on the words Change Permissions on the right hand side of the screen.
Page 76: Troubleshooting
File FILE MANAGER Manager on the main screen of your cPanel interface. 2 Click on the icon next to the file you wish to move. 3 Click on the words Move File in the menu on the right hand side of the screen:...
Page 77: Troubleshooting
File manager 5 Click on the name of the folder you wish to move the file into. NOTE: If the move was successful an image similar to the following will appear on the right hand side of the screen: Troubleshooting Make sure to place files only in directories where they are supposed to be.
Page 79: Frontpage Extensions
.htaccess files will be lost. To access , click on the icon above the words Frontpage Frontpage Extensions Extensions on the main screen of your cPanel interface. The Frontpage Extensions menu in the x2 theme appears as follows: Installing frontpage extensions...
Page 80: Overview
, click on the icon above the words Frontpage Extensions Frontpage Extensions on the main screen of your cPanel interface. 2 To install FrontPage Extensions, click on Install Extensions. NOTE: The following will appear (except domain.com will be the name of your domain, and user will be your username) : Attempting to install FrontPage extensions...
Page 81: Steps
, click on the icon above the words Frontpage Extensions Frontpage Extensions on the main screen of your cPanel interface. 2 Click on Cleanup Old Extensions. NOTE: The following will appear (except domain.com will be the name of your domain) : Attempting to remove FrontPage extensions...
Page 82: Steps
Also, reinstalling FrontPage Extensions will upgrade them to the latest version. Steps 1 To access , click on the icon above the words Frontpage Extensions Frontpage Extensions on the main screen of your cPanel interface. 2 To reinstall FrontPage Extensions, click on Reinstall Extensions.
Page 83: Troubleshooting
FrontPage extensions NOTE: The following will appear (except the date will be the date you installed the extensions on, user will be your username, and the version may be different) Attempting to install FrontPage extensions... Starting install, port: 80. Created: 02 Jun 2004 19:32:57 -0000 Version: 5.0.2.2634 Server extensions already installed on port 80.
Page 84: Steps
, click on the icon above the words Frontpage Extensions Frontpage Extensions on the main screen of your cPanel interface. 2 To uninstall FrontPage Extensions, click on Uninstall Extensions NOTE: The following will appear (except the date will be the date you installed the extensions on, and the version may be different) : Attempting to remove FrontPage extensions...
Page 85 FrontPage extensions...
Page 87: Ftp Manager
To access the , click on the icon above the words FTP FTP Manager Manager on the main screen of your cPanel interface. To learn more about using the , click on one of the topics listed FTP Manager below it in the contents window of this manual.
Page 88: Steps
, click on the icon above the words FTP FTP Manager Manager on the main screen of your cPanel interface. 2 Click on FTP Accounts. 3 To add an FTP account, click on Add FTP Account. 4 Enter the username for the new FTP account in the blank field next to Login:...
Page 89: Troubleshooting
, click on the icon above the words FTP FTP Manager Manager on the main screen of your cPanel interface. 2 Click on FTP Accounts. 3 To remove a FTP account, click on next to the account that you wish to remove.
Page 90: Troubleshooting
FTP FTP Manager Manager on the main screen of your cPanel interface. 2 Click on FTP Session Control. You will see all the users logged in through FTP on this page. Their username as well as the server they are logging in from, and the time they logged in at will be shown.
Page 91: Troubleshooting
, click on the icon above the words FTP FTP Manager Manager on the main screen of your cPanel interface. 2 Click on Setup Anonymous FTP Access. 3 To enable users to connect to your site anonymously, make sure there is a check in the box next to Allow anonymous access..
Page 92: Troubleshooting
, click on the icon above the words FTP FTP Manager Manager on the main screen of your cPanel interface. 2 Click on Anonymous FTP Message. 3 Enter the message that you wish anonymous users to receive upon login in the blank field above Save Message.
Page 93: Troubleshooting
FTP manager Troubleshooting Make sure your message is spelled correctly. You need to click on Save Message for your message to be saved and used.
Page 95: Hotlink Protection
To access , click on the icon above the words Hotlink Hotlink Protection Protection on the main screen of your cPanel interface. appears as follows in the X2 theme: Hotlink Protection Menu...
Page 96: Enabling Hotlink Protection
User Manual Enabling hotlink protection Overview HotLink protection prevents other websites from directly linking to files (as specified below) on your website. Other sites will still be able to link to any file type that you don't specify below (ie. html files). You can use hotlink protection to keep other sites from linking to your images, videos, and other files.
Page 97: Steps
Hotlink Hotlink Protection Protection on the main screen of your cPanel interface. 2 Enter the names of sites that you wish to access your files in the first field which already contains the name(s) of your site(s).
Page 98: Steps
, click on the icon above the words Hotlink Hotlink Protection Protection on the main screen of your cPanel interface. 2 Scroll down to the bottom of the menu, and click on Disable. NOTE: The following will appear: Hotlink Protection Disabled!
Page 99: Image Manager
To access the , click on the icon above the words Image Image Manager Manager on the main screen of your cPanel interface. To learn more about using the , click on one of the topics listed Image Manager below it in the contents window of this manual.
Page 100: Steps
Image Image Manager Manager on the main screen of your cPanel interface. 2 Click on Select a Directory to access the thumbnailer. 3 Navigate to the directory you wish to view the images in to use the thumbnailer.
Page 101: Troubleshooting
, click on the icon above the words Image Image Manager Manager on the main screen of your cPanel interface. 2 Click on Select a Directory or File to access the Convert Image Format function. 3 Navigate to the image or directory you wish to modify, and click on its name to use the Convert Image Format function.
Page 102 User Manual...
Page 103: Setting Up Directory Indexing
Index Index Manager Manager on the main screen of your cPanel interface. 2 Click on the name of the directory you wish to change the indexing options for (You can click on the picture next to its name to navigate to that directory).
Page 104: Troubleshooting
User Manual Troubleshooting Try setting the indexing back to the server default if you are having problems viewing directories or files.
Page 105: Interchange Shopping Cart
Interchange Menu Interchange Shopping Cart on the main screen of your cPanel interface. 2 Click on Click here to access and install Interchange to install the cart. 3 Login to the cart as soon as possible and change your password.
Page 107: Ip Deny Manager
, click on the icon above the words IP Deny IP Deny Manager Manager on the main screen of your cPanel interface. appears as follows in the X2 theme: IP Deny Manager Deny access to your site from a domain or ip...
Page 108: Steps
IP IP Deny MAnager Deny Manager on the main screen of your cPanel interface. 2 Enter the IP address or domain name you wish to deny access to in the blank field next to IP Address or Domain: (You can enter an IP block such as 1.2.3.
Page 109: Overview
IP IP Deny Manager Deny Manager on the main screen of your cPanel interface 2 Use the drop box next to Remove to select the ip that you wish to allow access 3 Click on Remove NOTE: The following will appear (except 1.2.3.4 will be the IP address you have...
Page 111: Leech Protect
Leech Protect Menu Leech Protect on the main screen of your cPanel interface. 2 Navigate to the folder you wish to protect, and click on its name. 3 Enter the number of times a user may login to this folder during a 2 hour period...
Page 112 User Manual To disable leech protection, click on the Disable button. Manage users is to be used the same way as Password Protect Directories...
Page 113: Mail
To access the , click on the icon above the words Email on Email Manager the main screen of your cPanel interface. To learn more about using the , click on one of the topics listed Email Manager below it in the contents window of this manual.
Page 114: Accessing Web Mail
Mail Menu included in cPanel. These programs will allow you to read your email through a browser window without having to make any changes to the computer you are on or leave any email on the computer you are on.
Page 115: Troubleshooting
NOTE: You can also access web mail through the web mail icon on the main screen of your cPanel interface. Information about using each web mail program can be found in the web mail section, here (*needs link also).
Page 116 1 To access the , click on the icon above the word Mail on the Mail Menu main screen of your cPanel interface. 2 Click on the words Add/Remove Accounts to enter MAIL ACCOUNT MAINTENANCE 3 Click on the words Add Account.
Page 117: Troubleshooting
The number of email accounts you have is controlled by your web host and shown on the main screen of your cPanel interface. NOTE: You cannot delete the email account for the main cPanel user. Steps 1 To access the...
Page 118: Troubleshooting
All mail that is sent to an address that does not exist will go to the default email address. Steps 1 To access the , click on the icon above the word Mail on the Mail Menu main screen of your cPanel interface. 2 Click on default address.
Page 119: Troubleshooting
Mail 3 To change your default address, click on Set Default Address. 4 Enter the new default email address in the blank field next to your domain name. 5 Click on Change to change the default email address. NOTE: If the change was successful, the following will appear (except name@domain.com will be the email address you have entered in the blank field): All unrouted e-mail for cpdocs.com is now going to name@domain.com...
Page 120: Troubleshooting
, click on the icon above the word Mail on the Mail Menu main screen of your cPanel interface. 2 Click on autoresponders to enter the autoresponder maintenance screen. 3 To add a new autoresponder, click on Add Autoresponder. 4 Enter the email address you wish to send the autoresponses from, the name you wish the message to come from, the subject of the autoresponse email, and the message in the respective fields.
Page 121: Filtering Your Email
, click on the icon above the word Mail on the Mail Menu main screen of your cPanel interface. 2 Click on E-mail Filtering to enter the Filter Maintenance menu 3 To add an email filter, click on Add Filter.
Page 122: Forwarders
1 To access the , click on the icon above the word Mail on the Mail Menu main screen of your cPanel interface. 2 Click on Forwarders to access the Forwarding Maintenance menu. 3 To add a forwarder, click on Add Forwarder.
Page 123: Mailing Lists
Mailing lists can be used to send messages frequently to a large amount of people for things such as newsletters, product updates, and more. cPanel allows you to update and configure your mailing lists to easily send out information to...
Page 124: Spam Assassin
Mail on the Mail Menu main screen of your cPanel interface. 2 To add a mailing list, click on Add Mailing List. 3 Every list needs a unique name. Enter the list's name and password into their respective blank fields.
Page 125: Boxtrapper
, click on the icon above the words Mail on the Mail Menu main screen of your cPanel interface. - To enable Spam Assassin, click on Enable Spam Assassin - To disable Spam Assassin, click on Disable Spam Assassin - To enable Spam Box, click on Enable Spam Box...
Page 126: Enabling The Boxtrapper
Steps 1 To access the , click on the icon above the word Mail on the Mail Menu main screen of your cPanel interface. 2 Click on BoxTrapper Spam Trap.
Page 127: Configuring The Boxtrapper
1 To access the , click on the icon above the word Mail on the Mail Menu main screen of your cPanel interface. 2 Click on BoxTrapper Spam Trap. 3 To enter the menu, click on the word Manage. BoxTrapper 4 Click on the words Configure Settings.
Page 128: Editing Your Boxtrapper Lists
User Manual Place all of the email addresses that you wish to have the enabled on BoxTrapper in the field next to this option. These addresses should be separated by commas. How many days logs and messages in the queue should be kept: Place a number in the field next to this option that corresponds with the number of days you wish to keep mail logs and mail messages in the queue.
Page 129: Editing Your Confirmation Messages
1 To access the , click on the icon above the word Mail on the Mail Menu main screen of your cPanel interface. 2 Click on BoxTrapper Spam Trap. 3 To enter the menu, click on the word Manage. BoxTrapper 4 Click on Edit White/Black/Ignore List to edit your lists.
Page 130: Reviewing Your Boxtrapper Logs
User Manual 3 To enter the menu, click on the word Manage. BoxTrapper 4 Click on Edit Confirmation Messages to enter the BoxTrapper Messages Menu 5 Click on Edit next to a messages name to edit the message (click on Reset to Default to change that message back to its default message).
Page 131: Reviewing Your Boxtrapper Queue
1 To access the , click on the icon above the word Mail on the Mail Menu main screen of your cPanel interface. 2 Click on BoxTrapper Spam Trap. 3 To enter the menu, click on the word Manage. BoxTrapper...
Page 132: Tracing An Email Address
, click on the icon above the word Mail on the Mail Menu main screen of your cPanel interface. 2 Click on Trace an E-mail Address. 3 Enter the email address you wish to trace in the blank field and click Show Route.
Page 133: Changing Mx Entries
, click on the icon above the word Mail on the Mail Menu main screen of your cPanel interface. 2 Click on Modify Mail Exchanger (MX Entry). 3 The current MX entries will be listed on this screen. Click on Change an MX Entry to modify one of those entries.
Page 134: Troubleshooting
User Manual MX Entry Saved The MX entry for domain.com has been changed to domain2.com The local mail configuration has been updated! Troubleshooting You will need to make the MX entry point to a domain that you are in control of so you can get the mail once it is sent to that domain.
Page 135: Manage Openpgp Keys
To access the , click on the icon above the Manage OpenPGP Keys Menu words Manage OpenPGP Keys on the main screen of your cPanel interface. To learn more about using the , click on one of the Manage OpenPGP Keys Menu topics listed below it in the contents window of this manual.
Page 136: Removing Gnupg Keys
Manage OpenPGP Keys Menu words Manage OpenPGP Keys on the main screen of your cPanel interface. 2 To add a new key, click on Add Key. 3 Complete the form that appears. (Selecting a larger key size will make the key more secure) 4 Click on Generate Key to generate the new public key.
Page 137 1 To access the , click on the icon above the Manage OpenPGP Keys Menu words Manage OpenPGP Keys on the main screen of your cPanel interface. 2 To remove a key, click on next to the key you wish to remove.
Page 139: Mime Types
To access the , click on the icon above the words Mime Mime Types Menu Types on the main screen of your cPanel interface. To learn more about using the , click on one of the topics listed Mime Types Menu below it in the contents window of this manual.
Page 140: Removing Mime Types
Mime Mime Types Menu Types on the main screen of your cPanel interface. 2 Enter the mime type in the blank field under Mime Type. 3 Enter the extensions to associate with the mime type in the blank field under Extension(s).
Page 141: Troubleshooting
, click on the icon above the words Mime Mime Types Menu Types on the main screen of your cPanel interface. 2 Select the mime type you wish to remove from the drop box. 3 Click on Delete to remove the mime type.
Page 143: Mysql Databases
To access the , click on the icon above MySQL Account Maintenance Menu the words MySQL Databases on the main screen of your cPanel interface. To learn more about using the , click on one of MySQL Account Maintenance Menu the topics listed below it in the contents window of this manual.
Page 144: Adding Mysql Access Hosts
Steps 1 To access the , click on the icon MySQL Account Maintenance Menu above the words MySQL Databases on the main screen of your cPanel interface.
Page 145: Creating A Mysql Database
MySQL Account Maintenance Menu above the words MySQL Databases on the main screen of your cPanel interface. 2 Enter the name of the new database in the blank field next to Db:. 3 Click on Add Db to create the database.
Page 146: Creating A Mysql User
MySQL Account Maintenance Menu above the words MySQL Databases on the main screen of your cPanel interface. 2 Enter the name of the new user in the blank field next to UserName: 3 Enter the password for the new user in the blank field next to Password: 4 Click on Add User to create the new user.
Page 147: Phpmyadmin
MySQL Account Maintenance Menu above the words MySQL Databases on the main screen of your cPanel interface. 2 Select the user (the user will appear as mainuser_user) you wish to grant permissions for from the drop box next to User:...
Page 148: Removing A Mysql Database
1 To access the , click on the icon MySQL Account Maintenance Menu above the words MySQL Databases on the main screen of your cPanel interface. 2 Click on phpMyAdmin Troubleshooting The phpMyAdmin menu appears in a separate browser window. To return to cPanel, simply close that browser window.
Page 149: Removing A Mysql User
, click on the icon MySQL Account Maintenance Menu above the words MySQL Databases on the main screen of your cPanel interface. 2 Scroll down to the user's name under Users: 3 Click on next to the user's name to remove their MySQL user.
Page 151: Network Tools
Finding out information about a domain can be useful in making sure your DNS is set up properly as you will find out information about your IP address as well as your DNS.
Page 152: Trace Route
This function allows you to trace the route from the computer you are accessing cPanel from to the server your site is on (i.e. the number of servers and what servers your data must pass through to get to your site).
Page 153 1 To access , click on the icon above the words Network Network Tools Tools on the main screen of your cPanel interface. 2 Click on Trace Route to trace the route from your computer to the server your site is on.
Page 155: Parked Domains
To access the , click on the icon above the Parked Domain Maintenance menu words Parked Domains on the main screen of your cPanel interface. in the X2 theme appears as follows: Parked Domain Maintenance menu Adding parked domains...
Page 156: Overview
Parked Domain Maintenance menu the words Parked Domains on the main screen of your cPanel interface. 2 To add a parked domain, enter the name of the domain in the blank field next to New Domain Name: , and click on Add Domain!
Page 157: Removing Parked Domains
Parked Domain Maintenance menu the words Parked Domains on the main screen of your cPanel interface. 2 To remove a parked domain, select the domain from the drop box next to Remove Parked Domain, and click on Remove Domain!
Page 158 User Manual Removing ServerAlias line..Done Parked Domain domain2.com Unparked!
Page 159: Password Protect Directories
Directory Access Menu Password Protect Directories on the main screen of your cPanel interface. 2 Click on the name of the directory that you wish to protect. (You can navigate to a directory by clicking on the icon next to it).
Page 160 User Manual...
Page 161: Phpmychat
PhpMyChat Overview You can use cPanel to add a MySQL based chatroom called PhpMyChat to your website. Steps 1 To access , click on the icon above the words PhpMyChat Setup PhpMyChat on the main screen of your cPanel interface.
Page 163: Postgresql Databases
To access the , click on the icon above Postgres Account Maintenance Menu the words PostgreSQL Databases on the main screen of your cPanel interface. To learn more about using the , click on one of Postgres Account Maintenance Menu the topics listed below it in the contents window of this manual.
Page 164: Creating A Postgresql Database
1 To access the , click on the icon Postgres Account Maintenance Menu above the words PostgreSQL Databases on the main screen of your cPanel interface. 2 Enter the name of the new database in the blank field next to Db:...
Page 165: Creating A Postgresql User
, click on the icon Postgres Account Maintenance Menu above the words PostgreSQL Databases on the main screen of your cPanel interface. 2 Enter the name of the new user in the blank field next to UserName: 3 Enter the password for the new user in the blank field next to Password: 4 Click on Add User to create the new user.
Page 166: Grant A User's Permissions To A Postgresql Database
, click on the icon Postgres Account Maintenance Menu above the words PostgreSQL Databases on the main screen of your cPanel interface. 2 Select the user (the user will appear as mainuser_user) you wish to grant permissions for from the drop box next to User:...
Page 167: Phppgadmin
1 To access the , click on the icon Postgres Account Maintenance Menu above the words PostgreSQL Databases on the main screen of your cPanel interface. 2 Click on phpPgAdmin. Troubleshooting The phpMyAdmin menu appears in a separate browser window. To return to cPanel, simply close that browser window.
Page 168: Removing A Postgresql User
1 To access the , click on the icon Postgres Account Maintenance Menu above the words PostgreSQL Databases on the main screen of your cPanel interface. 2 Click on next to the name of the database you wish to delete.
Page 169 PostgreSQL Databases...
Page 171: Raw Access Logs
Raw Access Logs menu Raw Access Logs on the main screen of your cPanel interface. 2 Select the domain or subdomain you wish to view the logs for by clicking on its name below the words Please select a raw log to download: 3 Click on Save to save the log to the directory shown by your browser's save file window.
Page 173: Raw Log Manager
Raw Raw Log Manager Log Manager on the main screen of your cPanel interface.  If you wish to save your raw logs at the end of each month, make sure the box next to Archive Logs in your home directory at the end of each month is checked.
Page 174: Troubleshooting
User Manual Troubleshooting If you are having problems with using up your allotted disk space, you may not want to save log files for more than one month, or at all.
Page 175: Overview
To access the , click on the icon above the words Redirects Redirects Menu on the main screen of your cPanel interface. To learn more about using the , click on one of the topics listed Redirects Menu below it in the contents window of this manual.
Page 176: Overview
Redirects Redirects Menu on the main screen of your cPanel interface. 2 Enter the URL that you wish to be redirected in the first blank field. 3 Enter the URL of the page that you wish your users to be taken (redirected) to in the second blank field.
Page 177: Troubleshooting
, click on the icon above the word Redirects Redirects Menu on the main screen of your cPanel interface. 2 Select the URL you wish to remove the redirect for from the drop box next below Remove Redirect: 3 Click on Remove to remove the redirect.
Page 179: Overview
, click on the icon above the words Scripts Scripts Library Library on the main screen of your cPanel interface. 2 Click on the name of the script you wish to install. 3 Follow the provided instructions to install that script.
Page 180: Troubleshooting
User Manual Troubleshooting Refer to the script's home page for any questions about the script.
Page 181: Overview
, click on the icon above the Search Engine Submit Menu words Search Engine Submit on the main screen of your cPanel interface. 2 Uncheck the boxes next to any search engines you DO NOT wish to submit your site to.
Page 182: Troubleshooting
User Manual 10 Click on submit to send the information to the search engines you have selected. Troubleshooting Make sure all of the information you provide should be seen publicly as it will be.
Page 183: Overview
SSH / SSH / Shell Access, Shell Access on the main screen of your cPanel interface. 2 You are now logged into the command line of the server that your site is on. 3 You are logged in as the main user on your account. You can now access the files that are a part of your account.
Page 185: Overview
To access the , click on the icon above the words SSL Manager Subdomains on the main screen of your cPanel interface. in the X2 theme appears as follows: SSL Manager...
Page 187: Overview
, click on the icon above the Statistic Log Configuration Menu words Statistics Software Configuration on the main screen of your cPanel interface. 2 Uncheck the box(es) next to the stats program(s) you DO NOT wish to use. 3 Click on Submit to save your changes.
Page 189: Overview
Any current subdomains will be listed under Current Sub-Domains. To access the , click on the icon above the Sub Domain Maintenance menu words Subdomains on the main screen of your cPanel interface. in the X2 theme appears as follows: Sub Domain Maintenance menu Adding subdomains...
Page 190: Overview
Sub Domain Maintenance menu word Subdomains on the main screen of your cPanel interface. 2 Enter the prefix for the subdomain in the first blank field, and click Add. NOTE: If the subdomain was added successfully, the following will appear (except sub.domain.com will be the prefix you are using, and your domain):...
Page 191: Troubleshooting
, click on the icon above the Sub Domain Maintenance Menu word Subdomains on the main screen of your cPanel interface. 2 Select the subdomain you wish to remove from the drop box next to Delete, and click on Delete.
Page 192: Troubleshooting
User Manual NOTE: If the subdomain was removed successfully, the following will appear (except sub.domain.com will be your subdomain) : SubDomain Removal The subdomain, sub.domain.com has been removed. Troubleshooting Removing a subdomain will not remove the file or directory that it displays.
Page 193: Subdomain Stats
Steps 1 To access the , click on the icon above the words Web / FTP Stats Menu Web / FTP Stats on the main screen of your cPanel interface. 2 Click on Subdomain Stats.
Page 195: Overview
This function allows you to submit a support request to cPanel Inc. These requests should be related to problems with the cPanel software, not problems with your account or web site. cPanel Inc. does not have administrative access to your site and therefore, you should contact your webhost with problems about your site or account (disk space, email, etc).
Page 197: Overview
, click on the icon above the words Virus Scan Virus Scanner on the main screen of your cPanel interface. 2 Select the part of your account that you wish to scan by clicking on the box to the left of its name.
Page 199: Overview
, click on the icon above the words Web / FTP Stats Menu Web / FTP Stats on the main screen of your cPanel interface. To learn more about using the , click on one of the topics Web / FTP Stats Menu listed below it in the contents window of this manual.
Page 200: Overview
, click on the icon above the words Web / FTP Stats Menu Web / FTP Stats on the main screen of your cPanel interface. 2 Click on Analog. 3 Click on the month that you wish to view the statistics for.
Page 201: Overview
1 To access the , click on the icon above the words Web / FTP Stats Menu Web / FTP Stats on the main screen of your cPanel interface. 2 Click on Subdomain Stats. Latest Visitors Overview This function will show the last 300 people that have accessed your site.
Page 202: Overview
, click on the icon above the words Web / FTP Stats Menu Web / FTP Stats on the main screen of your cPanel interface. 2 Click on Bandwidth 3 To view the bandwidth usage for all different types of transfers (HTTP, SMTP, POP, etc) click on your domain name which is in this color.
Page 203: Steps
Web / FTP stats Steps 1 To access the , click on the icon above the words Web / FTP Stats Menu Web / FTP Stats on the main screen of your cPanel interface. 2 Click on Error Log.
Page 205: Overview
Web Host Manager Overview If the cPanel account that you are logged into is also a reseller account, you can access your reseller Web Host Manager interface from your cPanel interface. To access your reseller Web Host Manager interface, click on the...
Page 207: Overview
Mail Menu included in cPanel. These programs will allow you to read your email through a browser window without having to make any changes to the computer you are on or leave any email on the computer you are on.
Page 208: Troubleshooting
User Manual Troubleshooting Make sure to log out of web mail when you are done. If you do not log out, it may be possible for another user of the computer you are on to access and read your...
Page 209: Index
Access PhpMyChat Setup 147 wish 114 Access SSH 169 Allow/prevent/ignore 114 Access subdirectories 175 An online 165 Accessing cPanel 20, 137, 138 analog 179, 185, 187 Account Created 101 Analog produces 185 Accounts 73, 75, 101, 103 Analog shows 185...
Page 210 Copy File function 59 Cart 9 copying files 59 Category 167 Country 167 cgi 25, 27 CPanel BoxTrapper 111, 112, 113 CGI Center 25, 26, 27, 28 CPanel CGI Center 25 CGI scripts 25, 27 CPanel FILE MANAGER 49 Cgi-bin/randhtml.cgi 26...
Page 211 Index cron jobs 37, 38, 39, 40 Disk Usage Viewer 43 Cron Jobs Menu 37, 38, 39, 40 DNS 18, 137 Cron Manager 39, 40 DocumentRoot 65, 68 crontab 37, 38, 39, 40 domain Current 5 Enter 137 Current directory 51 domain 5, 6, 7, 35, 65, 67, 93, 104, Current Folder 51 109, 119, 130, 137...
Page 212 User Manual email 101 file 12 email 103 file 16 email 104 file 17 email 105 file 18 email 107 file 18 email 108 file 19 email 109 file 20 email 110 file 23 email 111 file 26 email 113...
Page 213 Index file 159 FrontPage extensions file 169 installing 65 file 175 reinstalling 68 file 177 FrontPage extensions 65 file 188 FrontPage extensions 65 File following 56 FrontPage extensions 67 file manager FrontPage extensions 68 back 52 FrontPage extensions 69 use 52, 55 Frontpage Extensions menu 65, 69 file manager 49, 50, 51 Frontpage passthough auth 65, 68...
Page 214 User Manual full backup 16 hotlinking 81, 82, 83 Generating 16 Htaccess 65, 69 GnuPG 121, 122 Htaccess files 65, 69 GnuPG keys Htm 125 Adding 121 HTML Removing 122 Copy 28 GnuPG keys 121 lines 26 GnuPG keys 122...
Page 215 Index InvisionBoard 165 Login 9, 73, 77, 78, 91, 97 Login 100 block 93 Login 108 Enter 93 Login 145 prevent 93 Login 193 ip 93 Logins ip 93 Number 97 ip 94 Logins 97 ip 137 logs 45, 76, 78, 91, 100, 113, 116, ip 137 157, 159, 169, 173, 179, 185, 187, IP Address 93...
Page 216 User Manual Modify MySQL Databases 134 HTML 28 MySQL Databases 135 use 119 MySQL homepage 129 Modify 9 MySQL user 131, 132, 135 Modify 28 Modify 119 Nameserver 141, 143 Modify Mail Exchanger 119 Nameserver ips 141 Monthly 17...
Page 217 Removing ServerAlias line.Done 143 PostgreSQL database 152 Rename 53 PostgreSQL database 153 renaming files 53 PostgreSQL database 153 Request PostgreSQL database 154 cPanel Inc 181 PostgreSQL homepage 149 Request 181 PostgreSQL user 150, 151, 152, 154 Reseller 191 Prevent Reset IP 93...
Page 218 User Manual Reset Dimensions 86 Serving Restoring WAP 125 backups 20 Serving 125 Home 20 Sessions 76 Restoring 20 Set Default Address 104 Retain 86 Set Language 33 Return Setup 77 cPanel 133, 153 Setup domain2.com OK 141 Return 133 Setup Mail forward domain2.com ->...
Page 219 Index Starting chown 65, 68 Tar.gz 20 uninstall 67, 69 Tar.gz files 18, 20 Starting 65 Text Document 58 Starting 67 Text/html 125 Starting 68 The Cheetah 26 Starting 69 These CGI scripts 25 statistics 45, 173, 179, 185, 186, Thumbnailer 187, 188 use 85...
Page 220 User Manual URL 97 Username 132 URL 147 Username 145 URL 161 Username 147 URL 162 Username 151 URL 163 Username 193 URL 167 Username Allowed 97 URL 175 Username/directory/subdomain Name 6 Backup Menu 17, 20 Usernames 73 FILE MANAGER 52, 55...
Page 221 Index visitors 26, 78, 185, 187 Website 82 Visitors connect 78 Website 110 Website 147 Website’s files 51 serving 125 Websites 81, 82 WAP 125 Weekly 17 WARNING 65, 69, 77, 125, 169 Wish Web 45, 179, 185, 186, 187, 188 allow/prevent/ignore 114 web host manager 191 autoresponse 105...