How To Order Repair Parts - White Mountain Hearth CIVF-25-21 Installation Instructions And Owner's Manual

9. Slight smoke or odor during initial operation.
a. Residues from manufacturing processes and logs curing
- Problem will stop after a few hours of operation.
10. Heater produces a whistling noise when main burner is
lit.
a. Turning control knob to HI position when main burner is
cold - Turn control knob to LO position and let warm up
for a minute.
b. Air in gas line - Operate main burner until air is removed
from line. Have gas line checked by local gas company.
c. Air passageways on heater blocked - Observe minimum
installation clearances (see page 8).
d. Dirty or partially clogged main burner orifice - Clean main
burner and main burner orifice or replace main burner
orifice.
11. Heater produces a clicking/ticking noise just after main
burner is lit or shut off.
a. Metal expanding while heating or contracting while cooling
- This is common with most heaters. If noise is excessive,
contact service person.
Parts can be ordered only through your service person or dealer. For best results, the service person or dealer should order parts through
the distributor. Parts can be shipped directly to the service person/dealer.
All parts listed in the Parts List have a Part Number. When ordering parts, first obtain the Model Number from the name plate on your
equipment. Then determine the Part Number (not the Index Number) and the Description of each part from the following appropriate
illustration and list. Be sure to give all this information.
Heater Model Number
Part Number
Type of Gas (Propane or Natural)
Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.
Shipments contingent upon strikes, fires and all causes beyond our control.
Empire Comfort Systems, Inc. Nine Eighteen Freeburg Ave. Belleville, Illinois 62222-0529
16938-3-0806

HOW TO ORDER REPAIR PARTS

12. Heater produces unwanted odor.
a. Heater burning vapors from paint, hair spray, glues, cleaners,
chemicals, new carpet, etc. - Open window to ventilate
room. Stop using odor causing products while heater is
operating.
b. Low fuel supply - Refill supply tank.
c. Gas leak - Locate and correct all leaks.
13. Heater shuts off in use (ODS operates).
a. Not enough fresh air is available - Open window and/or
door for ventilation.
b. Low line pressure - Contact local gas company.
c. ODS/pilot is partially clogged - Clean ODS/pilot.
14. Gas odor even when control knob is in OFF position.
a. Gas leak - Locate and correct all leaks.
b. Control valve defective - Replace control valve.
15. Gas odor during combustion.
a. Foreign matter between logs and main burner - remove
foreign matter.
b. Gas leak - Locate and correct all leaks.
Heater Serial Number
Part Description
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