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HELP TOPICS
Products are often returned due to a technical problem rather than a defective product that may
result in unnecessary shipping charges billed to you. Our trained support personnel can often
resolve the problem over the phone. For more information on warranty service or repair, after the
warranty period, please contact our Support Department at the number below.
Customer support and quality service are integral parts of VIZIO's commitment to service excellence.
For technical assistance contact our VIZIO Technical Support Department via email or phone.
Please have your VIZIO model number, serial number, and date of purchase available before your
call.
There is no power.
There is a picture,
but there is no sound.
The picture quality
seems low.
• Ensure the power cord is securely connected to the AC socket on the TV and a working electrical outlet.
• Press the Power/Standby button on the remote or on the right side of the TV.
• Try plugging the power cord into a different electrical outlet.
• Press the Volume Up button on the remote or on the right side of the TV.
• Press the MUTE button on the remote to ensure Mute is off.
• Press MENU, then select TV Settings > Audio. Ensure TV Speakers is set to On.
• View high-definition (HD) programs when possible.
• Ensure all cables are securely connected.
• If you are using an antenna, the signal strength of the channel may be low. Ensure your antenna is connected
securely to the TV and move the antenna around the room or close to a window for the best signal.
Phone:
(877) 698-4946
Fax:
(949) 585-9563
Email:
techsupport@vizio.com
Web:
www.vizio.com
Hours of operation:
Monday - Friday: 6 am to 9 pm (PST)
Saturday - Sunday: 8 am to 4pm (PST)
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