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Appendix C: Troubleshooting
If your internet connection is not working, the following hints may be helpful. After trying
these hints, if you still can not make your connection work, it is recommended that you ask
your service provider for assistance. To run troubleshooting on the system:
Step 1.
Is the system tray CSA icon green? If it is not, try a restart of your PC. This may
clear the problem.
Step 2.
If this does not correct the problem, make the following checks:
Step a.
Is your phone line connected to the wall outlet and to your PC?
Step b.
Is the modem connected to the USB port?
Step 3.
If the CSA icon color does not show green after performing the steps above, it is
recommended to "cleanup" the installation and reinstall. "Cleanup" is a utility that
can be run from the Installation CD. At the Windows Start button, select Run, click
Browse and search for "Cleanup.exe" on the installation CD. Once you run the
utility, it pops up a message for restarting the system. Re-install the modem after a
restart.
Step 4.
If the CSA tray icon is still not showing green uninstall the modem (see "Chapter 4.
Uninstall Software " on page 12) and re-install.
Step 5.
If the system tray CSA icon is green, but you have problems in logging in, or
connecting to, your ISP, running "Cleanup' and re- installing may solve the problem
(see "Step 3" for details).
Step 6.
If still experiencing difficulties, contact your service provided for help.
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