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P P E N D I X
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T
T
OUCH
ECHNOLOGY
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4
HAPTER
Touchscreens: An Overview
Typically, users communicate with computers by using a mouse, a keyboard, or
a combination of the two. Users who are not keyboard-literate or mouse-savvy
can become frustrated with how long human-to-computer interactions take.
Computer literacy is learned. This is complicated by the fact that using a
keyboard or a mouse is neither intuitive nor natural for most people.
Touchscreens cut out the learning curve by eliminating keyboard/mouse
intermediaries and allowing a natural flow of information to develop between a
user and a computer.
When a user wants to access information or perform a function on a computer
with a touchscreen installed, a touch quickly and accurately does the job that
once required complicated keyboard interactions or precise mouse movements.
A frustrating experience with a computer during a transaction can create
dissatisfaction for your customer. Touchscreens help eliminate unpleasant
transactions by creating a natural flow of information that enhances your
product or service. Touchscreens speed up user/computer interactions. People
get what they want faster and are more satisfied with the process.
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