Upgrade; Chapter 4. Troubleshooting - Curtis MPK7836UK User Manual

f) 120 minutes
8. Default :
In this menu，eject out the dialog box，confirm whether to resume the defaulted value，select
"YES" or "No"

9. Upgrade.

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Chapter 4. Troubleshooting

If you experience problems with the MP4 player, please check the following.
Problem
Fail to turn on
Buttons do not work
Screen display is blank
Power is turning off all the
time
Battery life is inconsistent
AVI Converter fail to install
PC fail to detect
Cannot play files
File fail to upload
Files or data are missing
Abnormal display of file - Move to <System> / <Language> in the Manual screen and set an
Check Points & Troubleshooting
- Power will not turn off if the battery is fully discharged. Recharge the
battery and turn the power on again.
- Press the Reset Button
- Check if you press the right button, then press again.
- Press the Reset Button
- If <Power save> is selected from <Setting> / <Display> the LCD will be
turn off. Press any button to turn on the LCD or check the Display
Settings.
- The screen may not be visible under direct sunlight.
- Check the battery status.
- The power is automatically turned off when the battery is fully
discharged. Recharge the battery.
- The battery time may vary, depending on the sound mode, display
setting and what files you are playing
- The battery life may be shortened when left for extended periods in low
or high temperatures.
- Please check if your PC requirements are met.
-Please <Start> on the toolbar of your PC to run Windows update. Select
Key Updates and Service Packs, and then update all. Reboot your PC
and reconnect.
- Check if the USB cable is securely connected. Reconnect if necessary
- Check if the available file has been saved in the memory.
- Check if the media file is not damaged or not compatible.
- Check if there is enough battery power.
- Check if the USB cable is securely connected. Reconnect if necessary
- Check if the memory is full.
- Press the Reset Button.
- Check if the USB cable has been disconnected during the file or data
transmission. If this is the case, it may cause serious damage not only
to file/data but also to the player. You have to be extra careful as we
are not responsible for data loss.