Page 1 FAX Attendant System Release 2.1.1 For MERLIN LEGEND Communications System Release 2.0 System Manager’s Guide 555-601-100 Issue 1 January, 1993...
Page 2 January 1993 © 1993 AT&T Issue 1 All Rights Reserved Printed in U.S.A. Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, AT&T cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues.
Page 3: Table Of Contents
Contents About This Guide Purpose and Scope Intended Audience Assistance How to Use This Guide Conventions Used in this Guide Related Documents Introduction Overview FAX Attendant Services Fax Attendant Features New Features for Release 2.1.1 Telephone System Interface 1-10 Co-Resident Configuration Feature and Planning Review Review of System Planning Planning for FAX Attendant on the MERLIN LEGEND...
Page 4 Contents Assigning Lines/Pools to Voice Channels Switch Interface Parameters System Parameters Fax Account Code Parameter Administration Fax Account Code List Administration Subscriber Administration Types of Fax Subscribers 2-11 Service Administrator Registration 2-12 Outcalling Administration 2-12 Planning Your Fax Response Service 2-14 Customizing Voice Prompts Implementing FAX Attendant...
Page 5 Contents 3-53 Logging In to the Voice System 3-54 General Fax Mail Greeting Administration 3-56 General Fax Call Answer Greeting Administration 3-58 Subscriber Recorded Name Administration 3-59 General Mailbox Greeting Administration Fax Response Administration Entering Fax Response Data Accessing Fax Response Logging In Implementing a New Fax Response Service 4-14...
Page 6 Contents 4-34 Modifying Your Existing Fax Response Service 4-38 Administering Menus 4-42 Administering Faxmenus Helpful Hints: Creating and Loading Fax Response 4-46 Service Applications that Require Collecting Voice Telephone 4-46 Numbers 4-47 Allowing Callers to Return to the Main Menu How to Best Set Your Fax Machine for Loading Fax 4-48 Response Documents...
Page 7 Contents 5-13 Displaying the System Monitor 5-16 Changing the State of Voice Channels 5-17 Backing Up Files 5-17 Restoring Files 5-18 Fax Equipment Operations 5-18 Fax Equipment Administration 5-21 Fax Channel Administration 5-22 Change State of Fax Equipment 5-23 Administering Fax Lines 5-24 Fax Transmission Control 5-27...
Page 8 Contents User Interface User Interface Information Accessing Windows Function Keys Frame Management A-10 Command Menu Procedures System Messages Introduction to System Messages Software Architecture System Message Format System Message Listings FAX Attendant Menu Tree FAX Attendant Menu Trees Index Table of Contents...
Page 9 Figures About This Guide Figure 1. Typical Function Key Labels Implementing FAX Attendant Figure 3-1. Status Screen Figure 3-2. Integrated Solution III Main Menu Figure 3-3. AUDIX Voice Power/FAX Attendant Menu Figure 3-4. Fax System Parameters Administration Menu Figure 3-5. General Fax Parameter Administration Form Figure 3-6.
Page 10 Figures Figure 3-23. Subscriber Administration Screen, Page 2 of 2 3-36 Figure 3-24. Service Administrator Registration Form 3-42 Figure 3-25. Outcalling Administration Form 3-44 Figure 3-26. Fax Group List Administration Form 3-46 Figure 3-27. Fax Group List Editing Form 3-47 Fax Group List Administration Form Figure 3-28.
Page 11 Figures System Operations 5-19 Integrated Solution III Main Menu Figure 5-1. 5-20 Fax Equipment Operations Screen Figure 5-2. 5-21 Fax Channel Administration Screen Figure 5-3. 5-22 Figure 5-4. Change State of Fax Equipment Form 5-24 Administer Fax Line Extension screen Figure 5-5.
Page 12: About This Guide
About This Guide Contents Purpose and Scope Intended Audience Assistance How to Use This Guide Conventions Used in this Guide Related Documents...
Page 13: Introduction
About This Guide Purpose and Scope The information in this guide is organized to help System Managers perform day-to-day management and operation of the FAX Attendant System. In addition, basic information is offered about connections to, and administration of the MERLIN LEGEND Communications System as it is affected by the FAX Attendant System.
Page 14: Fax Attendant Services
About This Guide Chapter 2: Feature and Planning Review provides a condensed description of system features, system planning, and system planning forms. System planning is covered in more detail in the AT&T AUDIX Voice Power™/FAX Attendant System™ Planning and Implementation document.
Page 15: How To Use This Guide
About This Guide Assistance If you have questions or problems with FAX Attendant, please try to resolve them by using this guide and other related documents. If you are still unable to resolve the problem, contact the National Service Assistance Center (NSAC) at 1-800-628-2888 for assistance or your AT&T Authorized Dealer.
Page 16 About This Guide Functions keys (keys that start with an F, followed by a number), appear in boxes with the current meaning following in parentheses such as [ ] (SAVE). The current meanings of the function keys are shown by labels at the bottom of the screen.
Page 17: Figure 1. Typical Function Key Labels
About This Guide Any screen information Figure 1. Typical Function Key Labels Related Documents For FAX Attendant, you need to be familiar with the following documents: AT&T FAX Attendant System™, Release 2.1.1, User’s Guide Document No. 555-601-101 AT&T AUDIX Voice Power™/FAX Attendant System™ Planning and Implementation Document No.
Page 18 About This Guide For AUDIX Voice Power, you should be familiar with the following manual: AT&T AUDIX Voice Power™, Release 2.1.1, System Manager's Guide Document No. 555-601-200 For the Integrated Solution III (IS III) environment, you need to be familiar with the following document: AT&T Integrated Solution III System Manager’s Guide Document No.
Page 19: Fax Attendant Features
Introduction Contents Overview FAX Attendant Services Fax Attendant Features New Features for Release 2.1.1 Telephone System Interface 1-10 Switch-Integrated Mode 1-10 Co-Resident Configuration...
Page 20 Introduction Overview AT&T FAX Attendant System™ is a software application that enhances the capabilities of all fax machines attached to a company’s telephone network. FAX Attendant is based on the Integrated Voice Power™ System software and the FAX Attendant Application software that runs on the Master Controller III (80486/SX) computer.
Page 21: Fax Attendant Services
Introduction Fax delivery reports Faxes sent to multiple destinations at one time (broadcasting) Economy fax transmissions Private fax numbers or personal fax machines for anyone in your company Fax information database for your customers (Fax Response service) FAX Attendant interfaces with a local telephone system and processes fax messages and controls announcements that are stored on disk memory.
Page 22: Fax Attendant Features
Introduction information. No more requesting information and waiting for it to arrive in the mail. Fax Response allows interested parties to get their information immediately by fax. FAX Attendant Features FAX Attendant includes the following features: Broadcast feature FAX Attendant can broadcast a single fax to up to 1,000 locations. Using the Fax Mail service, a subscriber enters numbers or distribution list numbers, then presses Start on the fax machine.
Page 23 Introduction subscriber receives a delivery report for every fax transmission. The report includes the time the fax was submitted, a reduced image of the cover sheet, and a summary of the delivery status to each destination. If it is turned off, a report is still generated if the system is unable to successfully transmit to any destination.
Page 24 Introduction mailbox. If no extension is entered, FAX Attendant sends the fax message to the group administrator’s mailbox. Group Fax Numbers A group fax number is a fax telephone number that is assigned to a group of FAX Attendant subscribers. The number allows group members to use inbound fax features, such as receiving fax messages confidentially or from a remote location.
Page 25 Introduction — MWL with a Co-resident System: In a co-resident application, where FAX Attendant is operating with AUDIX Voice Power, the MWL is lit for both voice and fax messages. When a subscriber notices that the MWL is lit, that person calls the Voice Mail telephone number to hear how many and what kind of messages are waiting.
Page 26 Introduction Plain Paper Printing FAX Attendant can print fax messages on an optional system laser printer or plain paper fax machine. The printer can be used to print system reports and can be used as the default destination for a group of subscribers.
Page 27 Introduction Consolidated Delivery Reports If a subscriber elects to receive delivery reports for each fax sent, a single-page fax report will be generated containing all confirmation information associated with a particular fax transmission. Since this report contains information for all the intended destinations of a particular fax message, this feature eliminates separate confirmation reports for each targeted destination.
Page 28: Telephone System Interface
Introduction Answer to bypass any prompts and deliver the incoming fax message to the appropriate address. Administrable Fax Mailbox Size This feature allows the System Manager to define the fax mailbox capacity in units of pages for each subscriber. Subscriber Name Administration Subscriber name administration allows the Fax Mail service administrator to record multiple subscriber names without having to log on as each subscriber.
Page 29 Introduction Switch-Integrated Mode In the switch-integrated mode, caller and called party identification information is transferred from the switch. As a result, callers generally do not have to enter extension numbers upon reaching the Fax Call Answer service. However, FAX Attendant can be programmed to prompt callers to enter this information for Group Fax numbers.
Page 30 Feature and Planning Review Contents Review of System Planning Planning for FAX Attendant on the MERLIN LEGEND System Call Coverage Paths Calling Groups Planning the FAX Attendant System Assigning Services to Voice Channels Assigning Lines/Pools to Voice Channels Switch Interface Parameters System Parameters Fax Account Code Parameter Administration Fax Account Code List Administration...
Page 31 Table of Contents 2-12 Outcalling Administration 2-12 Planning Your Fax Response Service 2-14 Customizing Voice Prompts...
Page 32: Feature And Planning Review
Feature and Planning Review Review of System Planning This chapter reviews the features of FAX Attendant and the planning process you should follow to configure the FAX Attendant system appropriately to meet your company’s needs. Use the comprehensive instructions and planning forms found in the AT&T AUDIX Voice Power™/FAX Attendant System™...
Page 33: Planning For Fax Attendant On The Merlin Legend System
Feature and Planning Review Planning for FAX Attendant on the MERLIN LEGEND System The planning needed on the system side is discussed in general terms here. For more information on planning for the system, please see the AT&T AUDIX Voice Power™/FAX Attendant System™ Planning and Implementation document.
Page 34: Planning The Fax Attendant System
Feature and Planning Review which service to provide for the call. Separate calling groups and channels must be assigned for the following services: Message Drop Service (usually only one channel). Information Service (usually only one channel or replaced by Automated Attendant). Fax Response Service.
Page 35 Feature and Planning Review (internal, external, or coverage) and the extension called (voice or fax). The service provided is selected as shown: External Call: Automated Attendant — — Voice Extension Coverage (CA Assigned for subscriber): Call Answer Voice Extension Coverage (AA Assigned for subscriber): —...
Page 36: Assigning Lines/Pools To Voice Channels
Feature and Planning Review In addition to the type of service assigned to each channel, it is necessary to know the extension number assigned to each voice and fax channel at the switch. Assigning Lines/Pools to Voice Channels After assigning services to channels, the integrated administration requests additional information.
Page 37: Fax Account Code Parameter Administration
Feature and Planning Review populated by the system. Consult the AUDIX Voice Power™ System Manager’s Guide for further information. — Automated Attendant Parameters. Automated Attendant parameters are specific to AUDIX Voice Power. In the co- resident configuration you do not have to fill in these fields since they have already been populated by the system.
Page 38: Fax Account Code List Administration
Feature and Planning Review AUDIX Voice Power™/FAX Attendant System™ Planning and Implementation document. Use FORM FF2 (on the back of FORM FF1 ) to enter account codes. These codes can be stored in the system and retrieved during subscriber administration for easier data entry. Fax Account Code List Administration Account code list administration is an optional convenience feature that allows you to define a list of up to 30 account codes and assign it to the F2...
Page 39 Feature and Planning Review The Integrated Solution III environment allows integrated administration as follows: A portion of the switch database for extensions and adjuncts (the Extension Directory) is downloaded from the switch to the AUDIX Voice Power/FAX Attendant database. The Extension Directory contains the System Numbering Plan information already administered for the switch.
Page 40: Types Of Fax Subscribers
Feature and Planning Review the AT&T AUDIX Voice Power™/FAX Attendant System™ Planning and Implementation document. Once the basic information has been established for an extension, other operational parameters are requested. This includes whether the extension has call coverage provided by the switch, whether this is a new “special”...
Page 41 Feature and Planning Review guarantee that all faxes for the subscriber will flow directly to the subscriber’s confidential mailbox. give subscribers one fax number for distribution to anyone who wishes to send them faxes. These subscribers will have more control over their fax communications, with the ability to retrieve faxes from any location, any time of day.
Page 42: Service Administrator Registration
Feature and Planning Review System™ User’s Guide, How to Record a Personal Greeting.) If an extension is not entered, the fax will be delivered to the Group Fax Number Administrator’s fax machine. The Group Administrator needs a private fax extension and has the Subscriber Administration field System Wait for Touchtone After FCA Greeting? set to yes.
Page 43: Outcalling Administration
Feature and Planning Review Outcalling Administration Outcalling is an optional feature that allows subscribers to request that AUDIX Voice Power/FAX Attendant call a telephone number inside or outside the system and inform them when new voice or fax messages have arrived. This feature is controlled on both a system-wide basis and on an individual subscriber basis.
Page 44 Feature and Planning Review Retrieve fax information on desired products Listen to voice announcements Transfer to a specified extension Speak to an operator Fax Response offers the following benefits: Enables you to get specific information to customers almost immediately. This reduction in time allows you to give customers information before the competition.
Page 45: Customizing Voice Prompts
Feature and Planning Review Customizing Voice Prompts FAX Attendant provides the ability to customize prompts and announcements. For Fax Call Answer and Fax Mail service, you may specify your own custom prompts, and determine whether to use your custom prompts or the system default prompts.
Page 46 Implementing FAX Attendant Contents Entering FAX Attendant Data Information Conventions Logging In to IS-III The AUDIX Voice Power/FAX Attendant Menu General Fax System Parameter Administration 3-10 Updating General Fax System Parameters 3-10 Voice System Parameter Administration 3-12 Updating System Parameters 3-12 Account Code Parameter Administration 3-15...
Page 47 Table of Contents 3-41 Service Administrator Registration 3-43 Updating Service Administrator Registration 3-43 Outcalling Administration 3-45 Updating Outcalling Parameters 3-45 Fax Group List Administration 3-45 Creating a Fax Distribution List 3-48 Modifying a Fax Distribution List 3-50 Deleting a Fax Distribution List Custom Voice Prompts 3-52 3-53...
Page 48: Implementing Fax Attendant
Implementing FAX Attendant Entering FAX Attendant Data This chapter describes the procedures for entering data into the FAX Attendant System from the forms that were completed when you planned your system. NOTE: Use your keyboard to fill in forms and to select menu items displayed on the screen.
Page 49: Information Conventions
Implementing FAX Attendant NOTE: If you have not yet completed the system planning forms, do so NOW before continuing. Have your completed forms ready as you proceed through this chapter. Also, be sure to update the forms in the Planning document as you make changes during ongoing administration.
Page 50: Logging In To Is-Iii
Implementing FAX Attendant Logging In to IS-III Before you can enter data, you must log in and move to the AUDIX Voice Power/FAX Attendant menu. To log in to IS-III, perform the following steps: 1. At the Console Login: prompt, type is and press Enter —...
Page 51: Figure 3-1. Status Screen
Implementing FAX Attendant Status Screen ------------------------------ Available Disk Space: Connection to Switch: Database Reconciliation last run on: Extensions added: Extensions deleted: Extensions changed: Name: Enter Name. Press SAVE to continue. Figure 3-1. Status Screen 3. At the Status Screen, type your name and press [ ] (SAVE).
Page 52: Figure 3-2. Integrated Solution Iii Main Menu
Implementing FAX Attendant Integrated Solution III - - - - - - - - - - - - - - - - - - - - - - - - - - - - - > AUDIX Voice Power/FAX ATTENDANT (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming &...
Page 53: The Audix Voice Power/Fax Attendant Menu
Implementing FAX Attendant NOTE: If a password has been administered for the AUDIX Voice Power/FAX Attendant system, the Password: prompt appears. Type your password and press (For security reasons, your Enter password does not appear on the screen as you type it.) The AUDIX Voice Power/FAX Attendant menu appears.
Page 54: Figure 3-3. Audix Voice Power/Fax Attendant Menu
lmplementing FAX Attendant AUDIX Voice Power/FAX Attendant - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - >...
Page 55: General Fax System Parameter Administration
Implementing FAX Attendant General Fax System Parameter Administration When setting up FAX Attendant for the first time, you must first administer the general fax system parameters. Once these parameters are set, you will most likely not have to change them. To enter this information, perform the following steps: 1 .
Page 56: Figure 3-5. General Fax Parameter Administration Form
Implementing FAX Attendant — The General Fax Parameter Administration form appears. General Fax Parameters Administration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Fax Mail Parameters Economy Time Period Begins (hhmm): Economy Time Period Ends (hhmm):...
Page 57: Voice System Parameter Administration
Implementing FAX Attendant Press any key to continue. You return to the Fax System Parameters Administration menu. — Press [ ] (CANCEL) to return to the AUDIX Voice Power/FAX Attendant menu. Updating General Fax System Parameters To update the general fax system parameters, use the preceding procedure. The new values will replace the old values.
Page 58: Figure 3-6. Voice System Parameter Administration Form
lmplementing FAX Attendant Voice System Parameter Administration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - System Operator Extension: Pause for Touch Tone Input: Maximum Extension Length:...
Page 59: Account Code Parameter Administration
Implementing FAX Attendant You return to the AUDIX Voice Power/FAX Attendant menu. — Updating System Parameters To update the voice system parameters, use the preceding procedure. The new values will replace the old values. Be sure to record the new values on Form EA.
Page 60: Figure 3-7. Fax System Parameters Administration Menu
Implementing FAX Attendant Fax System Parameters Administration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - > Account Code List Administration Account Code Parameter Administration Fax Group List Administration...
Page 61: Figure 3-8. Account Code Parameter Administration Form
Implementing FAX Attendant Account Code Parameter Administration – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – Use Switch Account Code Entry?: Feature Access Code: Account Code Length:...
Page 62: Account Code List Administration
Implementing FAX Attendant 6 . Press [ ] (CANCEL) to return to the AUDIX Voice Power/FAX Attendant menu. Updating Account Code Parameters To update the Account Code parameters, use the preceding procedure. The new values will replace the old values. Be sure to record the new values on Form FF1.
Page 63: Figure 3-9. Fax System Parameters Administration Menu
Implementing FAX Attendant Fax System Parameters Administration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - > Account Code List Administration Account Code Parameter Administration Fax Group List Administration...
Page 64: Figure 3-10. Account Code List Administration Form
Implementing FAX Attendant Page 1 of 1 Account Code List Administration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Acc.
Page 65: Subscriber Administration
Implementing FAX Attendant — A window appears informing you that the Account Codes have been updated. 6. Press to continue. Enter You return to the Fax System Parameters Administration menu. — 7. Press [ ] (CANCEL) to return to the AUDIX Voice Power/FAX Attendant menu.
Page 66: Adding A New Subscriber
Implementing FAX Attendant Changing a subscriber profile Renumbering an extension for a subscriber Removing a subscriber from AUDIX Voice Power/FAX Attendant Deleting a subscriber’s profile from the system Displaying the subscriber database Printing the subscriber database Be sure to update your planning forms before making any changes to the subscriber database.
Page 67: Figure 3-11. Extension Directory Screen
Implementing FAX Attendant Extension Directory – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – Extension : Name (first) : Name (last) : Extension Label :...
Page 68: Figure 3-12. Audix Voice Power User Screen
Implementing FAX Attendant AUDIX Voice Power User – – – – – – – – – – – – – – – – – – – – – – – – – Extension: Add User to AUDIX Voice Power Cover Group? Audix Voice Power button number: Private Fax Extension: Enter Y, N, or Press F2 (CHOICES) to select option...
Page 69: Figure 3-13. Subscriber Administration Screen, Page 1 Of 2
Implementing FAX Attendant Page 1 of 2 Subscriber Administration – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – Extension: Name: Password:...
Page 70: Figure 3-14. Subscriber Administration Screen, Page 2 Of 2
Implementing FAX Attendant 10. When FAX Attendant is included in the system, the Subscriber Administration form, Page 2 displays. Page 2 of 2 Subscriber Administration – – – – – – – - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - FAX Parameters Private Fax Extension: Autoprint Fax Messages?:...
Page 71: Adding A Special Purpose Extension
Implementing FAX Attendant When you have filled in the fields, press [ ] (SAVE), and the — subscriber will be added. (If necessary, press ] (CHG-KEYS) to access the [ ] (SAVE) key.) Press any key to return to the Extension Directory screen which displays the record of the subscriber you just added.
Page 72: Figure 3-15. Extension Directory Screen
Implementing FAX Attendant Extension Directory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Extension : Name (first) : Name (last) : Extension Label :...
Page 73 Implementing FAX Attendant NOTE: Before following this procedure, check to be sure you are using the correct extension number as the special purpose extension. If you use an extension number that is currently administered on the switch and save the new data associated with it, the old information will be overwritten, and you will not have added a special purpose extension.
Page 74: Figure 3-16. Special Purpose Extension Screen
Implementing FAX Attendant Special Purpose Extension Screen - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Extension: xxxx This extension does not exist on the switch.
Page 75: Figure 3-17. Audix Voice Power User Screen
Implementing FAX Attendant AUDIX Voice Power User - - - - - - - - - - - - - - - - - - - - - - - - - Extension: Add User to AUDIX Voice Power Cover Group? Audix Voice Power button number: Private Fax Extension: Enter Y, N, or Press F2 (CHOICES) to select option...
Page 76: Figure 3-18. Subscriber Administration Screen, Page 1 Of 2
Implementing FAX Attendant Page 1 of 2 Subscriber Administration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Extension: Name: Password:...
Page 77: Figure 3-19. Subscriber Administration Screen, Page 2 Of 2
Implementing FAX Attendant If a fax extension is defined for this subscriber, press — to continue with the second page (step 11). Page Down — If a fax extension is not defined for this subscriber, press [ (SAVE) to save the data. Skip step 11 and continue with step 11.
Page 78: Changing A Subscriber Profile
Implementing FAX Attendant 12. Press any key to return to the Extension Directory screen. If you wish to add another special purpose extension, repeat Steps 3- 12, otherwise press [ ] (CANCEL) to return to the IS-III Main Menu. Changing a Subscriber Profile There are times when you may need to change information in a subscriber’s profile.
Page 79: Figure 3-20. Extension Directory Screen
Implementing FAX Attendant Extension Directory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Extension : Name (first) : Name (last) : Extension...
Page 80: Figure 3-21. Audix Voice Power User Screen
Implementing FAX Attendant NOTE: If you change a subscriber’s switch call coverage by changing the option Add User to AUDIX Voice Power Cover Group?, you must also update the Class of Service field on the Subscriber Administration screen. 5. When you have finished entering all updated information on this screen, press [ ] (SAVE).
Page 81 Implementing FAX Attendant 7. Using Form DX, enter any updated information, pressing after Enter each field. NOTE: Do not re-administer the AUDIX Voice Power button unless you want to add or move the location of the button. — If necessary, using the updates on Form DX, press [ (CHOICES) to change the Add User to AUDIX Voice Power Cover Group? field selection and press Enter...
Page 82: Figure 3-22. Subscriber Administration Screen, Page 1 Of 2
Implementing FAX Attendant Page 1 of 2 Subscriber Administration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Extension: Name: Password:...
Page 83: Figure 3-23. Subscriber Administration Screen, Page 2 Of 2
Implementing FAX Attendant Page 2 of 2 Subscriber Administration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - FAX Parameters Private Fax Extension: Autoprint Fax Messages?:...
Page 84: Renumbering An Extension For A Subscriber
Implementing FAX Attendant Renumbering an Extension for a Subscriber If you need to renumber a subscriber’s extension from an old number to a new extension number that does not yet exist in the System Numbering Plan, follow these steps: At the end of the work day, have the subscriber listen to all voice mail messages, and empty the voice mailbox.
Page 85 Implementing FAX Attendant 5. Add the subscriber’s profile information to the Extension Directory by following the procedures given in the “Adding a New Subscriber” section provided earlier in this chapter. Removing a Subscriber from AUDIX Voice Power/FAX Attendant You can remove a subscriber from having AUDIX Voice Power/FAX Attendant privileges, and still keep the individual’s profile in the Extension Directory by doing the following procedure.
Page 86 lmplementing FAX Attendant NOTE: This removes all the AUDIX Voice Power data and all the subscriber’s mail messages (voice and fax). Press [ ] (SAVE). A window confirms that the changes have been made. Press to continue. Enter Deleting a Subscribers Profile from the System From time to time, you may need to remove a subscriber from AUDIX Voice Power/FAX Attendant and the system completely.
Page 87: Displaying The Subscriber Database
Implementing FAX Attendant NOTE: The subscriber and the subscriber’s profile, including the extension label and the subscriber’s mail (voice and fax) are removed from the Extension Directory. 4. Press to continue. Enter The Extension Directory screen appears. Displaying the Subscriber Database You can list the current subscriber database on your screen to assist in administering the system.
Page 88: Service Administrator Registration
Implementing FAX Attendant Make sure the printer is connected to your computer and turned on. From the IS-III Main Menu, move the cursor to AUDIX Voice Power/FAX Attendant (AVP/FA) and press Enter At the AUDIX Voice Power/FAX Attendant menu, move the cursor to Subscriber Administration and press Enter —...
Page 89: Figure 3-24. Service Administrator Registration Form
Implementing FAX Attendant To enter the data from Form G, perform the following steps: 1. At the AUDIX Voice Power/FAX Attendant menu, move the cursor to Service Administrator Registration and press Enter The Service Administrator Registration form appears. — Service Administrator Registration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Extension Service...
Page 90: Updating Service Administrator Registration
Implementing FAX Attendant — A window appears informing you that the information has been saved. 4 . Press to continue. Enter You return to the AUDIX Voice Power/FAX Attendant menu. — Updating Service Administrator Registration To update Service Administrator information, use the preceding procedure. The new information will replace the old information.
Page 91: Figure 3-25. Outcalling Administration Form
Implementing FAX Attendant Outcalling Administration - - - - - - - - - - - - - - - - - - - - - - - - - Is outcalling active?: Start Time: End Time: Retry Interval: Initial Delay: Maximum Number of Attempts: Maximum Simultaneous Ports: Maximum Number of Digits:...
Page 92: Updating Outcalling Parameters
Implementing FAX Attendant Updating Outcalling Parameters To update outcalling parameters, use the preceding procedure. The new parameter values will replace the previous parameter values. NOTE: Be sure to update Form H from the AT&T AUDIX Voice Power™/FAX Attendant System™ Planning and Implementation document with the new information.
Page 93: Figure 3-26. Fax Group List Administration Form
Implementing FAX Attendant — The Fax Group List Administration form appears. Fax Group List Administration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Voice extension: Name:...
Page 94: Figure 3-27. Fax Group List Editing Form
Implementing FAX Attendant 7. Press [ ] (DISP-GRP). The Fax Group List Editing form appears. — Fax Group List Editing ----------------------------- Group list: Page 1 of 1 Phone Numbers Phone numbers Figure 3-27. Fax Group List Editing Form 8. Press to move the cursor from the page # field to the phone Enter numbers field.
Page 95: Modifying A Fax Distribution List
Implementing FAX Attendant When you are finished entering the information, press [ ] (SAVE). A window appears confirming that the information was saved. — Press to continue. Enter You return to the Fax Group List Administration — screen. Repeat steps 3 to 11 for other lists. When you are finished, press [ ] (CHG-KEYS) to access the alternate keyset.
Page 96: Figure 3-28. Fax Group List Administration Form
Implementing FAX Attendant Fax Group List Administration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Voice extension: Name: Private fax extension: List ID:...
Page 97: Deleting A Fax Distribution List
Implementing FAX Attendant 7. Press [ ] (DISP-GRP). — The Fax Group List Editing form appears. Make the changes to the list. To delete a number, put the cursor on that number and press the spacebar When you are finished modifying the information, press [ ] (SAVE).
Page 98: Figure 3-29. Fax Group List Administration Form
Implementing FAX Attendant Fax Group List Administration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Voice extension: Name: Private fax extension: List ID:...
Page 99: Custom Voice Prompts
Implementing FAX Attendant Press [ ] (DISP-GRP). The Fax Group List Editing form appears. — Press [ ] (CHG-KEYS) to select the alternate keyset. Press [ ] (DELETE) to delete the fax distribution list. — A window appears prompting you to confirm your selection. Press y to confirm.
Page 100: Logging In To The Voice System
Implementing FAX Attendant NOTE: Fax Response voice prompt planning and administration procedures are covered in Chapter 4, Fax Response Administration. Logging In to the Voice System For security purposes, only the registered Service Administrator can change the voice prompts for a service. For example, only the Service Administrator for the Fax Call Answer service can change the Fax Call Answer prompts.
Page 101: General Fax Mail Greeting Administration
Implementing FAX Attendant Send a Fax Message Get Fax Messages Administer Your Name, Fax Call Answer Greeting, Autoprint Setting, or Delivery Report Setting Change Your Password or Administer Your Fax Distribution Lists Go to Voice Mail 5 . Press [ ] at any time during the Activity menu to access the Service Administration menu.
Page 102: Listening To The Fax Mail Greeting Message
Implementing FAX Attendant To administer the Fax Mail greeting, follow these steps: 1. Log into the AUDIX Voice Power/FAX Attendant system. 2. Press [ ] to go to the FAX Attendant Activity menu. 3. At the FAX Attendant Activity menu, press [ —...
Page 103: Selecting Greetings
Implementing FAX Attendant To approve your greeting, press [ — — To play back your greeting, press [ — To re-record your greeting, press [ To delete your greeting, press [ — 6 . After approving your greeting, press [ ] to select your custom greeting, or press [ ] to select the system greeting.
Page 104: Listening To The Fax Call Answer Greeting
Implementing FAX Attendant Record custom Fax Call Answer greeting Listen to custom Fax Mail greeting Select between system or custom Fax Mail greeting Return to Fax Mail Activity Menu Replay the current choices Listening to the Fax Call Answer Greeting To listen to the Fax Call Answer greeting, follow these steps: 1.
Page 105: Selecting Greetings
Implementing FAX Attendant Selecting Greetings To select the standard system Fax Call Answer greeting or a previously recorded custom greeting, follow these steps: 1. See steps 1-4 in the General Fax Call Answer Greeting Administration procedure above. 2. At the Fax Call Answer Greeting Administration menu, press [ 3.
Page 106: General Mailbox Greeting Administration
Implementing FAX Attendant Enter the extension followed by [ — FAX Attendant plays the name if one was already recorded or indicates that one has not been recorded. — FAX Attendant presents the Record Names for Individual Subscribers menu. Record Name for Current Extension Return to Prompt for Extension Return to Fax Mail Activity Menu Press [...
Page 107 Implementing FAX Attendant Mailbox greeting provided with AUDIX Voice Power is: You will now be able to leave a message in a general mailbox. You can press 0 to speak to an operator at any time. If you know the intended recipient of your message be sure to include their name in your message.
Page 108: Listening To The General Mailbox Greeting Message
Implementing FAX Attendant Administer Greeting Administer Name ] Return to Activity Menu 3. Press [ ] to administer a greeting. — AUDIX Voice Power announces the greeting that is currently in use and presents the Greetings Administration submenu. Administer Primary Personal Greeting Administer Alternate Personal Greeting Change the Greeting In Use ] Return to Activity Menu...
Page 109: Changing The Greeting In Use
Implementing FAX Attendant At the Greetings Administration submenu, press either [ ] or [ ], to record the primary or alternate personal greeting. Press [ ] to begin recording. At the prompt, speak your greeting, reading it from Form P. Press [ ] to stop recording.
Page 110 Fax Response Administration Contents Entering Fax Response Data Accessing Fax Response Logging In Implementing a New Fax Response Service 4-14 Administering the Main Menu 4-14 Logging In to the Voice System 4-16 Main Menu General Administration 4-16 Listening to the Main Menu 4-17 Recording the Main Menu Administering Workspace Menus, Announcements, and Fax...
Page 111 Table of Contents 4-30 Designing the Fax Response Coversheet 4-30 Fax Coversheet Header Information 4-31 Loading the Fax Response Coversheet 4-34 Viewing the Fax Coversheet 4-34 Printing the Fax Coversheet 4-34 Modifying Your Existing Fax Response Service 4-38 Administering Menus 4-38 Creating Menus 4-39...
Page 112: Fax Response Administration
Fax Response Administration Entering Fax Response Data Once you complete all of the Fax Response forms, you must transfer the data from the forms to the FAX Attendant system. This transfer not only includes entering data into the FAX Attendant console, but also recording prompt and other voice messages with a phone, and loading fax files with a fax machine.
Page 113: Accessing Fax Response
Fax Response Administration Accessing Fax Response Before you can enter data, you must log in and move to the AUDIX Voice Power/FAX Attendant menu. Logging In To log in to IS-III, perform the following steps: 1. At the Console Login: prompt, type is and press Enter —...
Page 114: Figure 4-1. Status Screen
Fax Response Administration Status Screen - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Available Disk Space: Connection to Switch: Database Reconciliation last run on: Extensions added: Extensions deleted:...
Page 115: Figure 4-2 Integrated Solution Iii Main Menu
Fax Response Administration Integrated Solution III - - - - - - - - - - - - - - - - - - - - - - - - - - - - - > AUDIX Voice Power/FAX ATTENDANT (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming &...
Page 116: Figure 4-3. Audix Voice Power/Fax Attendant Menu
Fax Response Administration 5. When the AUDIX Voice Power/FAX Attendant menu appears, the cursor will be positioned at Automated Attendant Administration, and you must press the key to select the function that you want to administer. AUDIX Voice Power/FAX Attendant - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - >...
Page 117: Figure 4-4. Fax Response Administration Menu
Fax Response Administration Fax Response Administration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - >...
Page 118: Implementing A New Fax Response Service
Fax Response Administration Implementing a New Fax Response Service This section describes how to implement a new Fax Response service. NOTE: Be sure to administer the fax channels as documented in the AT&T AUDIX Voice Power™/FAX Attendant System™ Planning and Implementation document prior to performing the following procedure.
Page 119: Figure 4-5. Fax Response Workspace Administration Menu
Fax Response Administration Fax Response Workspace Administration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - >...
Page 120: Figure 4-6. Edit Workspace/Edit Inactive Fax Messages Form
Fax Response Administration — The Edit Workspace/Edit Inactive Fax Messages screen appears. Edit Workspace/Edit Inactive Fax Messages - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Main FAX Response Main Menu Menu Name:...
Page 121 Fax Response Administration key allows you to move the cursor to the — Enter next field. For example, after you enter an action in the Action field, press the key to move the cursor to the Enter Object field. key allows you to move the cursor back to the —...
Page 122 Fax Response Administration You return to the main menu. Notice that the “-” in front of the — menu you just defined has disappeared. Repeat steps 1 to 3 for any other menus you want to create. Printing Out Menus After you define a menu, you should print out a copy of it for your records.
Page 123: Figure 4-7. Edit Faxmenu Form
Fax Response Administration Edit FaxMenu - - - - - - - - - - - - - - - - - - - - - - - - FaxMenu Name: Description: FaxMenu Path: Access Code: Calling Number Request?: Number of Digits in Fax Code Figure 4-7.
Page 124: Figure 4-8. Faxmenu Message Administration Form
Fax Response Administration FaxMenu Message Administration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - FaxMenu Name: Page 1 of N Comments...
Page 125: Administering The Main Menu
Fax Response Administration When you are finished entering the data from the forms, proceed to the next section. Administering the Main Menu This section describes how to administer the Main Menu. The tasks in this section include: Recording the Main menu Listening to the Main menu.
Page 126 Fax Response Administration 4. To hear the FAX Attendant Activity menu, press [ — The following FAX Attendant Activity menu plays: Send a Fax Message Get Fax Messages Administer Your Name, Fax Call Answer Greeting, Autoprint Setting, or Delivery Report Setting Change Your Password or Administer Your Fax Distribution Lists Go to Voice Mail...
Page 127: Main Menu General Administration
Fax Response Administration Administer Touch-Tone Gate Prompt Administer Fax Response Goodbye Message Administer Fax Response Main Menu Administer Recorded Names Administer Fax Response Workspace Menus, Faxmenus, and Announcements Return to Fax Mail Activity Menu Main Menu General Administration The Main Menu explains a list of choices to the caller. To administer the Main Menu, perform the following steps: 1 .
Page 128: Recording The Main Menu
Fax Response Administration Recording the Main Menu To record the Main Menu, follow these steps: 1. See step 1 in the Main Menu General Administration section above. 2. At the Fax Response Main Menu Administration menu, press [ 3. At the prompt, speak your greeting, reading it from FORM P. Press [ ] to stop recording.
Page 129: Recording Menu Messages, Faxmenu Messages, And Announcements
Fax Response Administration FORM Q (faxmenus) FORM M (announcements). NOTE: Be sure you are the registered Service Administrator for Fax Response so that you will be able to administer the Fax Response voice prompts. Recording Menu Messages, Faxmenu Messages, and Announcements To record menu messages, faxmenu messages, and announcements for Fax Response, perform the following steps: 1.
Page 130 Fax Response Administration Administer Fax Mail Greeting Administer Fax Call Answer Greeting Administer Fax Response Prompts Return to Fax Mail Activity Menu At the Service Administration menu, press [ FAX Attendant presents the Fax Response Administration — menu. Administer Touch-Tone Gate Prompt Administer Fax Response Good-bye Message Administer Fax Response Main Menu Administer Fax Response Workspace Menus,...
Page 131 Fax Response Administration 12. Press [ ] to stop recording. 13. You may then do one of the following: — To approve your menu, faxmenu, or announcement, press [ — To play back your menu, faxmenu, or announcement, press [ —...
Page 132: Loading Fax Messages
Fax Response Administration When you have finished recording, press [ ] to return to the Fax Mail Activity Menu, or hang up. At the computer, press [ ] (CANCEL) repeatedly until you return to the main menu. Loading Fax Messages To load fax messages into the Fax Response service, perform the following steps: Make sure you are at the main menu.
Page 133: Installing The Workspace
Fax Response Administration The fax machine transmits the document to FAX Attendant. — Once the fax is loaded into Fax Response, the Fax Administration Message window disappears. Repeat steps 4 to 8 for any other fax messages you want to load into this menu.
Page 134 Fax Response Administration NOTE: You may want to keep unused speech for another time. You are asked if you want to remove unused fax messages — from the workspace before installing. (Unused fax messages correspond to deleted or canceled menus and announcements.) NOTE: You may want to keep unused fax messages for a later...
Page 135: Administering The Touch-Tone Gate Prompt And Goodbye Message
Fax Response Administration Administering the Touch-Tone Gate Prompt and Goodbye Message This section describes how to administer the Touch-Tone Gate prompt and the Goodbye message. The tasks in this section include: Recording a custom Touch-Tone Gate prompt and Goodbye message Selecting between the system prompt or message and the custom prompt or message Listening to the prompt or message...
Page 136 Fax Response Administration Enter your password followed by [ — You have now accessed AUDIX Voice Power/FAX Attendant. The system announces your name, the number of held fax messages in your account (if any), the number of autoprinted fax messages (if any), and the number of voice mail messages (if any).
Page 137: Touch-Tone Gate Prompt General Administration
Fax Response Administration Administer Touch-Tone Gate Prompt Administer Fax Response Goodbye Message Administer Fax Response Main Menu Administer Recorded Names Administer fax Response Workspace Menus, Faxmenus, and Announcements Return to Fax Mail Activity Menu Touch-Tone Gate Prompt General Administration The Touch-Tone Gate prompt is described in the section Fax Response Parameters in Chapter 3 of the AT&T AUDIX Voice Power™/FAX Attendant System Planning™...
Page 138 Fax Response Administration Record custom Touch-Tone Gate Prompt Listen to custom Touch-Tone Gate Prompt Select between system or custom Touch- Tone Gate Prompt Replay the Current Choices Return to Fax Mail Activity Menu Listening to the Custom Touch-Tone Gate Prompt 1.
Page 139: Goodbye Message General Administration
Fax Response Administration Selecting Touch-Tone Gate Prompts To select the standard system Touch-Tone Gate prompt or a previously recorded custom prompt, follow these steps: 1. See step 1 in the Touch-Tone Gate Prompt General Administration section above. 2. At the Fax Response Touch-Tone Gate Prompt Administration menu, press [ 3.
Page 140 Fax Response Administration 1. See step 1 in the Goodbye Message General Administration section above. 2. At the Fax Response Goodbye Message Administration menu, press ] at the Fax Response Goodbye Administration menu. Recording a Custom Goodbye Message To record a custom Goodbye Message, follow these steps: 1.
Page 141: Fax Response Coversheet Administration
Fax Response Administration 3. At the prompt, press [ ] to select your custom message, or press ] to select the system message. When you are finished administering the Touch-Tone Gate Prompt and Goodbye Message, proceed to the next section. Fax Response Coversheet Administration The Fax Response coversheet is created by the System Manager outside of...
Page 142: Loading The Fax Response Coversheet
Fax Response Administration If the caller requesting information from the Fax Response service asks to receive the fax message on the current call, the coversheet header will eliminate the requesting party’s address and the destination line. Loading the Fax Response Coversheet All administration of the Fax Response Coversheet, (loading, viewing, printing, and enabling) is incorporated in one screen called the Fax Response Coversheet Administration screen.
Page 143: Figure 4-9. Fax Response Coversheet Administration
Fax Response Administration FAX Response Coversheet Administration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Coversheet Active?: Figure 4-9.
Page 144 Fax Response Administration The Fax Response Coversheet Administration screen is a form-type screen with one field labeled “Coversheet Active?:”. This field requires a Yes or No response. However, if you attempt to answer “Yes” to the question before you have loaded a coversheet the system will not accept your response.
Page 145: Viewing The Fax Coversheet
Fax Response Administration Viewing the Fax Coversheet To view your Fax coversheet from the FAX Response Coversheet Administration screen do the following: Press [ ] (CHG-KEYS). Press [ ] (VIEW-FX). — A set of help instructions for viewing the Fax coversheet appears on the screen.
Page 146 Fax Response Administration 1. Enter the modified data from the forms. 2. Administer the Touch-tone Gate prompt, Goodbye Message, or Main Menu (if necessary). 3. Administer the Workspace Menus, Announcements, or Fax Messages (if necessary). 4. Install the Workspace. 5. Modify your FAX Response coversheet if necessary. To modify your existing Fax Response service, perform the following steps: 1.
Page 147: Figure 4-10. Fax Response Workspace Administration Menu
Fax Response Administration Fax Response Workspace Administration ---------------------------------- > Copy Service into Workspace Edit Workspace Install Workspace Verify Workspace Figure 4-10. Fax Response Workspace Administration Menu Select Copy Service into Workspace and press Enter The Copy Service into Workspace menu appears. —...
Page 148: Figure 4-11. Copy Service Into Workspace Menu
Fax Response Administration Copy Service Into Workspace -------------------------------- > Edit Live Version of Fax Messages Edit Workspace Version of Fax Messages Figure 4-11. Copy Service Into Workspace Menu 4. Select Edit Workspace Version of Fax Messages and press Enter — A screen appears confirming that the working service has been copied into the workspace.
Page 149: Administering Menus
Fax Response Administration — The Edit Workspace/Edit Inactive Fax Messages screen appears, displaying the main menu. Administering Menus FAX Attendant allows you to create, modify, and delete menus in your Fax Response service. Creating Menus Menus can appear at any level of your Fax Response system. Whether you are creating a menu in the main menu or three levels lower, the procedures are the same.
Page 150: Modifying Menus
Fax Response Administration — An appears before all announcements and faxes you enter in the Object field, signifying that the voice message has not been recorded or the fax message has not been loaded. — A – appears before all menus and faxmenus you enter in the Object field.
Page 151 Fax Response Administration When you are finished modifying the menu, press [ ] (SAVE). — You return to the previous menu. Repeat steps 1 to 3 for any other menus you want to modify. Modifying Deep Menus To modify a deep menu, perform the following steps: From the Edit Workspace/Edit Inactive Fax Messages screen, press ] (CHG-KEYS) and then press [ ] (LST-MENU).
Page 152 Fax Response Administration Removing Menus To remove a menu, perform the following steps: NOTE: Before deleting a menu, you must first delete any menus or fax menus that are in it. Select the menu you want to remove and press [ ] (DEFINE).
Page 153: Administering Faxmenus
Fax Response Administration Administering Faxmenus FAX Attendant allows you to create, modify, and remove Faxmenus. Creating Faxmenus Faxmenus can appear at any level of your Fax Response system. Whether you are creating a faxmenu in the main menu or three levels lower, the procedures are the same.
Page 154: Figure 4-12. Edit Faxmenu Form
Fax Response Administration Edit FaxMenu - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - FaxMenu Name: Description: FaxMenu Path: Access Code: Calling Number Request?:...
Page 155: Figure 4-13. Faxmenu Message Administration Form
Fax Response Administration FaxMenu Message Administration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - FaxMenu Name: Page 1 of N Code...
Page 156 Fax Response Administration Modifying Faxmenus To modify a faxmenu, perform the following steps: 1. In your main menu or a menu, select the faxmenu you want to modify and press [ ] (DEFINE). — The Edit FaxMenu screen of the faxmenu you selected appears.
Page 157: Helpful Hints: Creating And Loading Fax Response Service
Fax Response Administration 4. Type y. The faxmenu is deleted. The previous menu appears. — NOTE: After you delete a faxmenu, the label of the deleted faxmenu still appears in the previous menu of the Edit Workspace/Edit Inactive Fax Messages screen. However, a “-” appears before the label of the deleted faxmenu, signifying that it is undefined.
Page 158: Allowing Callers To Return To The Main Menu
Fax Response Administration Allowing Callers to Return to the Main Menu If you would like your callers to be able to return to the Main Menu after listening to a recorded announcement, you can do so by setting up a menu rather than an announcement.
Page 159: How To Best Set Your Fax Machine For Loading Fax Response Documents
Fax Response Administration return to the main menu, you may press [ ] or, to end this call, simply hang up. How to Best Set Your Fax Machine for Loading Fax Response Documents Speed Dial can be used for programming the number you will dial to load documents into the FAX Attendant.
Page 160: Figure 4-14. View Service Screen
Fax Response Administration At the FAX Attendant menu, move the cursor to Fax Response Administration and press Enter — The Fax Response Administration screen appears. Select View Fax Response Service and press Enter — The View Service screen appears. View Service - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Description: Menu Name:...
Page 161: Backing Up Your Fax Response Service
Fax Response Administration — The faxes currently residing in the system are listed. Position the cursor on the object of the fax you wish to view. Press [ ] (VIEW-FAX). The Fax View help screen appears describing how to view the —...
Page 162 System Operations Contents Introduction System Management Operations Retrieving Messages from the General Mailbox Discarding Old Fax Messages Viewing the Event Log Using the Explain Command Operating FAX Attendant Starting the Voice System 5-10 Stopping the Voice System 5-11 Displaying the System Status 5-11 Resetting the Voice System 5-12...
Page 163 Table of Contents 5-24 Fax Transmission Control 5-26 Canceling Subscriber Fax Transmissions 5-27 Fax Equipment Diagnostics 5-29 Fax Equipment Diagnostics Results...
Page 164: Introduction
System Operations Introduction This chapter discusses procedures that you use to operate and maintain FAX Attendant on a regular basis. These procedures include: System Management — Retrieving messages from the General Mailbox — Discarding old fax messages — Viewing the event log System Operation —...
Page 165 System Operations — Displaying the System Status report The System Status report tells you whether the system is running or stopped. Resetting the voice system — You may need to reset the voice system to recover from certain errors. — Shutting down the UNIX System There are specific steps that you should follow in shutting down the UNIX System to avoid damaging the files.
Page 166: System Management Operations
System Operations Fax Equipment Operations — Fax Channel Administration Fax Transmission Control — Fax Equipment Diagnostics — System Management Operations System management operations are primarily concerned with retrieving messages from the General Mailbox. Retrieving Messages from the General Mailbox The General Mailbox handles overflow fax messages. Overflow indicates that the subscriber’s mailbox is either too small, or is not being emptied out on a regular basis.
Page 167: Viewing The Event Log
System Operations Print them, which will automatically cause them to disappear from the system. Delete them from the system without printing them. Save them in the mailbox for action at some future date. It is recommended that both the General Mailbox and the Fax Mail Administrator’s mailbox be checked daily and that old messages be discarded on a regular basis.
Page 168 System Operations NOTE: For comprehensive instructions on how to interpret the status screen items, see the Integrated Solution III System Manager’s Guide. 3. At the Status Screen, type your name and press [ ] (SAVE). — The system records your name in the Status Screen Access Log.
Page 169: Using The Explain Command
System Operations 12. To return to the User Maintenance menu interface, press [ (CANCEL) repeatedly. Using the Explain Command An explain command is available for you to find out the problem specified by an error message. This command uses the error number to provide you with information about how to respond to the error message.
Page 170 System Operations 4. At the Integrated Solution III menu, move the cursor to User Maintenance and press Enter — The User Maintenance menu appears. 5. At the User Maintenance menu, move the cursor to Voice System Administration and press Enter The Voice System Administration menu is displayed.
Page 171: Operating Fax Attendant
System Operations The message for error code 401 is: TSM failed to receive a message from another process. The value of the errno indicates the reason for the error. Contact your field service representative for assistance. 13. Press [ ] (CANCEL) repeatedly to return to the Integration Solution III Main Menu.
Page 172: Starting The Voice System
System Operations 4. At the Integrated Solution III menu, move the cursor to User Maintenance and press Enter The User Maintenance menu appears. — 5. At the User Maintenance menu, move the cursor to Voice System Administration and press Enter —...
Page 173: Stopping The Voice System
System Operations Most Recent Audit report. (See Chapter 6, Report Generation, for instructions on how to examine reports.) When prompted, press to return to the System Control menu. Enter Stopping the Voice System There are specific steps you should follow to stop the voice system in order to properly save any administered information and to avoid cutting off calls in progress.
Page 174: Displaying The System Status
System Operations Displaying the System Status The System Status report tells you whether the system is running or stopped. To display the System Status report, follow these steps: 1. At the Configuration Management menu, move the cursor to System Control and press Enter —...
Page 175: Shutting Down And Rebooting The Unix System
System Operations If the default of 180 seconds for graceful shutdown is unacceptable, enter a new number of seconds from 60 to 600. Press [ ] (SAVE). — The system will stop answering calls immediately, but will allow the specified amount of wait time for completion of calls already in progress.
Page 176: Displaying The System Monitor
System Operations 2. At the Password: prompt, type your password and press (For Enter security reasons, your password does not appear on the screen as you type it in.) — The Status Screen appears. NOTE: For comprehensive instructions on how to interpret the status screen items, see the Integrated Solution III System Manager’s Guide.
Page 177 System Operations The System Monitor is listed on the Voice System Administration menu. The System Monitor is listed on the Command Menu that appears when the [ ] (CMD-MENU) key is pressed. The [ ] (CMD-MENU) key is available on many of the system operation menus, but not on the system administration menus.
Page 178: Changing The Refresh Rate
System Operations — FOOS means the channel has been forced out of service by the software. — Nonex means the channel is non-existent. — Broken means the channel is broken. — Initing means the channel is being initialized at system start —...
Page 179: Changing The State Of Voice Channels
System Operations Changing the State of Voice Channels After recovering from errors, you may need to place voice channels back in service. For testing, you may wish to place voice channels manually out of service. To change the state of a voice channel, follow these steps: 1.
Page 180: Backing Up Files
System Operations 11. Type y or n and press the [ ] (SAVE) function key. — The service state of the specified channel is changed. A Command Output window displays showing the result of the change state command. 12. Press [ ] (CANCEL) to return to the Voice Equipment window.
Page 181: Fax Equipment Operations
System Operations Fax Equipment Operations Fax Equipment Administration is normally performed at the time the system is first installed. Thereafter, use the equipment administration procedures only if there has been a problem with one of the Fax channels or it is necessary to change a telephone number or an extension on one of the fax cards.
Page 182: Figure 5-1. Integrated Solution Iii Main Menu
System Operations Integrated Solution III - - - - - - - - - - - - - - - - - - - - - - - - - - - - - > AUDIX Voice Power/FAX ATTENDANT (AVP/FA) Call Accounting System (CAS) Extension Directory System Programming &...
Page 183: Figure 5-2. Fax Equipment Operations Screen
System Operations — The FAX Equipment Operations window appears, providing three choices: Fax Channel Administration Fax Transmission Control Fax Equipment Diagnostics FAX Equipment Operations ------------------------------------ Fax Channel Administration Fax Transmission Control Fax Equipment Diagnostics Figure 5-2. Fax Equipment Operations Screen System Operations 5-20...
Page 184: Figure 5-3. Fax Channel Administration Screen
System Operations Fax Channel Administration When you select Fax Channel Administration from the Fax Equipment Operations window, the Fax Channel Administration window displays information describing the state of your Fax Equipment. From this window, you can change the state of your fax equipment and administer your fax line extensions.
Page 185: Figure 5-4. Change State Of Fax Equipment Form
System Operations Change State of Fax Equipment To change the state of your fax equipment: 1. From the Fax Channel Administration window, press [ ] (CHG-KEYS) to display the alternate key labels. Press [ ] (CHGSTATE). — The Change State of Fax Equipment form appears. This form essentially works like its voice board counterpart.
Page 186: Administering Fax Lines
System Operations — In the New State field, enter either i for “INSERV” or m for “MANOOS” and press or, you can make your choices by pressing [ Enter (CHOICES) when the cursor is in this field. — In the Fax Equipment field, enter either ca for “Card” or ch for “Channel”...
Page 187: Fax Transmission Control
System Operations Administer FAX Line Extension - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Channel: Extension: Figure 5-5.
Page 188 System Operations at the moment you select Fax Transmission Control from the Fax Equipment Operations menu and press Enter This feature allows you to improve the performance of the system by eliminating jobs that overload the fax transmission queues and hinder system performance.
Page 189 System Operations signifies that the job is waiting for a free channel WAITING The Fax Transmission Control screen lists the status of the transmission queue at the time you selected Fax Transmission Control from the FAX Attendant menu. However, the system does not automatically update the Fax Transmission Control screen when new entries are added to the fax queue while you are looking at the screen.
Page 190: Fax Equipment Diagnostics
System Operations 4. Press y. — FAX Attendant notifies you that the message was removed. Press any key to continue. — You return to the FAX Equipment Operations menu. After you cancel a subscriber’s job, FAX Attendant does not notify the subscriber that the job was canceled.
Page 191: Figure 5-6. Fax Equipment Diagnostics Screen
System Operations Fax Equipment Diagnostics - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Equipment to Diagnose: Equipment Number: Immediate...
Page 192: Fax Equipment Diagnostics Results
System Operations diagnosed. If you elect to diagnose immediately, the operation terminates any operations currently underway on the equipment specified. You then have the opportunity to confirm or cancel the operation. 5. After all the information is entered press [ ] (SAVE).
Page 193: Figure 5-7. Fax Equipment Diagnostics - Results Screen
System Operations Fax Equipment Diagnostics - Results - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Immediate Diagnosis Requested Diagnosing Fax Card 0 Fax Channel 0 (Port 0) Passed Test...
Page 194 System Operations check onboard RAM check the connection pins on the AT bus check the CPU go offhook and listen for dialtone loopback test on analog paths up to the telephone interface gate array scanpath testing. System Operations 5-31...
Page 195 Report Generation Contents Generating FAX Attendant Reports Reaching the Reports Menu Reaching the Reports Menu in the Integrated Solution III Environment Accessing FAX Attendant Reports Fax Channel Utilization Report Fax Response Usage Report Fax Subscriber Usage Report Mailbox Usage Report Phone Line Usage Report Subscribers Over Mailbox Limit Report Most Recent Audit...
Page 196: Report Generation
Report Generation Generating FAX Attendant Reports FAX Attendant allows you to generate various administrative reports regarding the following: Phone line usage Subscribers about to run out of mailbox space Mailbox usage Most recent audit Fax report usage Fax channel usage Fax subscriber usage Using the Reports window, you can access system or FAX Attendant reports.
Page 197: Reaching The Reports Menu
Report Generation Reaching the Reports Menu The procedures described in this chapter for generating reports are performed from the Reports menu. Reaching the Reports Menu in the Integrated Solution III Environment To reach the Reports menu in the Integrated Solution III environment, follow these steps: 1 .
Page 198: Figure 6-1. Reports Menu
Report Generation Accessing FAX Attendant Reports Reports - - - - - - - - - - - - - - - - - - - - - - - - - - > AUDIX Voice Power/FAX Attendant System Reports Figure 6-1.
Page 199: Figure 6-2. Audix Voice Power/Fax Attendant Reports Menu
Report Generation AUDIX Voice Power/FAX Attendant Reports Menu ------------------------------------------ > Fax Channel Utilization Report Fax Response Usage Report Fax Subscriber Usage Report Phone Line Usage Report Mailbox Usage Report Subscribers Over Mailbox Limit Report Most Recent Audit Figure 6-2. AUDIX Voice Power/FAX Attendant Reports Menu 2.
Page 200: Fax Channel Utilization Report
Report Generation 4. When you are ready to return to the Reports menu, press [ (CANCEL). Fax Channel Utilization Report The Fax Channel Utilization Report provides you with information regarding how much the fax channels are being used. This report presents the percentage of fax channels being used every hour of the day.
Page 201: Fax Subscriber Usage Report
Report Generation Reset Log Option From the alternate function keyset in the Fax Response Usage Report window, press [ ] (RESETLOG). This restarts the call gathering information process. Fax Response Usage Print Option To obtain a complete printout of the Fax Response Usage Report, use [ (PRINT).
Page 202: Mailbox Usage Report
Report Generation Mailbox Usage Report The Mailbox Usage Report provides information on the number of voice and fax messages and the disk space usage for each subscriber on the system including the mailbox size, which is a variable in Fax Attendant R2.1.1. Subscribers who have exceeded two-thirds of the page count limit designated to them for message storage are indicated with a “WARNING”...
Page 203 Report Generation Holding Time - average length of the call in seconds Occupancy (%) - percentage of available time the service was in use Messages Sent - number of Voice and Fax Mail messages sent Messages Rtrvd - number of Voice and Fax Mail messages that were read;...
Page 204: Subscribers Over Mailbox Limit Report
Report Generation Reset Log Option To restart the call information gathering process, press [ ] (CHG-KEYS) to display the alternate key labels. Then press [ ] (RESETLOG). Phone Line Usage Print Option To obtain a complete printout of the Phone Line Usage Report, make sure that the Voice System has all the proper printer connections.
Page 205: Accessing System Reports
Report Generation words appears, call your AT&T Services Technician or AT&T Authorized Dealer. Most Recent Audit Print Option To obtain a complete printout of the Most Recent Audit Report, make sure that the Voice System has all the proper printer connections. (Refer to the AT&T FACE documentation for additional information on how to establish printer operations.) Press [ ] (CHG-KEYS) to display the alternate keyset.
Page 206: Figure 6-3. System Reports Menu
Report Generation System Reports - - - - - - - - - - - - - - - - - - - - - - - - - - Event Log Report > Figure 6-3. System Reports Menu Press Enter —...
Page 207: Event Log Report
Report Generation 6. Press [ ] (CANCEL) to return to the System Reports menu. Press [ ] (CANCEL) to return to the Reports menu. Event Log Report Through the Event Log Report option, you can access error data from the Voice System.
Page 208 Report Generation — Voice Response Output Process (VROP) - manages speech database and downloads speech data to the IVP4 board - messages 500-599. — Error Tracker (ET) Process - provides error history - messages 600-699. — Maintenance (MTC) Process - runs temporary diagnostics - messages 700-799.
Page 209: Event Log Report Options
Report Generation number you want to have explained and press [ ] (SAVE). The Explanation of Event Message text window appears with an explanation regarding the message specified. Press [ ] (CANCEL) twice to return to the Event Log Report window. Target is currently not used by the Voice System.
Page 210 Report Generation Message Source indicates what specific source should be searched for error messages. Type in the desired message source or press ] (CHOICES) to make a selection from the Choices for Message Source window. If this field is left blank, the all value is used. Below is a listing of the various message sources: —...
Page 211: Event Log Print Option
Report Generation Event Log Print Option To obtain a complete printout of the Event Log Report, make sure that the Voice System has all the proper printer connections. (Refer to the AT&T FACE documentation for additional information on how to establish printer operations.) Press [ ] (CHG-KEYS) to display the alternate key labels.
Page 212: Hardware Verification
Troubleshooting Contents Troubleshooting Hardware Verification Master Controller Verification Circuit Board Diagnostics Fax Board Diagnostics Application Operation Problems...
Page 213: Troubleshooting
Troubleshooting T r o u b l e s h o o t i n g Troubleshooting is limited to two areas: Hardware verification Hardware tests are limited to the Power-On Self Test (POST), the system diagnostics provided on the Customer Test diskette, and diagnostics for additional boards that have been installed as part of the software packages.
Page 214: Hardware Verification
Troubleshooting Hardware Verification Master Controller Verification When the Power-On Self Test (POST) is initiated on booting the system, two columns of information appear on the screen. The left-hand column identifies the item being tested; the right-hand column indicates PASS, FAIL, or the amount of memory allocated.
Page 215: Circuit Board Diagnostics
Troubleshooting NOTE: If Test All Modules appears on the main menu, Customization Screen will also appear. The interactive mode must be set to on on the Customization Screen before selecting Test All Modules for the speaker test, floppy disk drive test, keystrokes and typematic tests, and mouse tests to be performed.
Page 216: Fax Board Diagnostics
Troubleshooting Press [ ] (SAVE) to begin execution. The diagnosis takes more than 60 seconds. A working icon appears in the right hand corner of the screen. The system searches for dial tones (Loop Current) on the boards and then informs you if each lVP4/6 board passes the test. If any lVP4/6 board fails, check to see if it is seated properly.
Page 217: Application Operation Problems
Troubleshooting Application Operation Problems This section will assist you in identifying and locating problems that occur with the application rather than with the hardware. If a symptom in the “Trouble Indication” column occurs, check the solution given in the “User Response” column.
Page 218 Troubleshooting Trouble Indication User Response Messages cannot be left because Message Space Usage reports for mailboxes are full. both Voice Management and Fax Management should be performed regularly. Check for subscribers who are approaching or exceeding the message space limit. Have subscribers delete old messages regularly.
Page 219 Troubleshooting Trouble Indication User Response Diagnose the lVP4/6 card and then change it to the INSERV state. Check the PBX Ring Generator by calling a single-line set and verifying that it rings. Also, check the PBX administration of that channel. For switch-integrated configurations on all telephone systems make sure that channel to phone number...
Page 220 Troubleshooting User Response Trouble Indication Unable to log in to the Fax Mail Verify that the individual logging in Service. is registered on the system. Repeat the log in procedure but press the buttons more slowly. Check to see if the password being used is correct.
Page 221 Troubleshooting Trouble Indication User Response Maintenance is in the process of Occasional busy signals received when attempting to call into Fax diagnosing equipment or all lines Mail service. are currently in use. Please wait. The switch interface software is not Constantly receiving a busy signal loaded or incorrectly loaded.
Page 222 Troubleshooting User Response Trouble Indication Outcalls will work properly for messages left after the date or time change. Outcalls for messages left before the date or time change have the previous time stamp and may not work properly. Indication that maximum Check that the total number of Fax simultaneous ports exceed the Mail, Fax Call Answer, and...
Page 223 Troubleshooting User Response Trouble Indication Check that the correct “Dial The FAX Attendant is failing to String for Outside Call” has make calls outside the switch. been entered in the General Fax Parameter Administration screen. Check that the “Fax Mail Telephone Number”...
Page 224 Troubleshooting Trouble Indication User Response Fax messages cannot be loaded in Check to make sure that extensions Fax Response. entered for fax channels on the Fax Channel Administration screen are correct as described previously. Fax messages cannot be printed Check to make sure that a valid fax machine extension (or lp if you have using the PRINT key in Fax Response.
Page 225 Troubleshooting User Response Trouble Indication Check to make sure that the fax In a switch-integrated system, voice extension being covered to the FAX Call Answer service is provided to Attendant for call coverage is the caller when Fax Call Answer administered on the switch with the should be provided, or other name field left blank.
Page 226 Troubleshooting User Response Trouble Indication The System Manager cannot print 1. The printer has not been reports, and/or fax mail messages administered or enabled on from subscribers cannot be printed. the FAX Attendant. 2. The printer is turned off, out of paper, not on line, or defective.
Page 227 Troubleshooting User Response Trouble Indication The association of extension numbers with fax channels may be incorrect. Check the Fax Channel Administration screen and ensure that all fax channels can be reached on the extension numbers associated with them. One or more fax channels may be defective.
Page 228 Troubleshooting Trouble Indication User Response 8. Under normal operating conditions, it is not unusual to experience some failed transmissions, as that is inherent to fax communications. This is exacerbated when users are requesting fax messages on the same call, because retry is not possible in this mode of operation, since the caller’s fax number is not...
Page 229 Troubleshooting User Response Trouble Indication Call each voice channel directly (not through a calling group) to determine if the problem is restricted to a specific channel or card. One or more channels on a voice card may be defective. One or more of the lines connected to the voice channels is dead.
Page 230 Troubleshooting Trouble Indication User Response The wrong fax service is being On a system with switch integration: provided; for example, Fax check that the correct service is Response instead of Fax Call configured to run on each channel. Fax Answer or Fax Mail. Response or Fax Mail (Fax Mail provides for both Fax Mail and Fax Call Answer in this case).
Page 231 User Interface Contents User Interface Information Accessing Windows Types of Windows On-line Help Moving Within a Window Menu Selection Alternatives Form Fill-in Alternatives Function Keys Standard Function Keys Frame Management List Open Windows Move Active Window Reshape Window Refresh Window A-10 Command Menu Procedures...
Page 232: User Interface Information
User Interface User Interface Information Accessing Windows Windows are the medium through which you exchange information with FAX Attendant. This involves activities such as filling out forms or selecting items from a menu. Since the work area may contain more than one window at the same time, each window is boxed, so that it is clear as to what information each window contains.
Page 233: Types Of Windows
User Interface The downward pointing arrowhead means you can use the cursor movement keys to view information below the present screen display. The upward pointing arrowhead means the cursor movement keys can be used to view information above the current screen display. Types of Windows Windows can be grouped into three types, based on the kind of information they contain and the way that it is presented.
Page 234: Moving Within A Window
User Interface Moving Within a Window There are several ways to maneuver through the various FAX Attendant windows. The following information reviews the different ways to move about in the windows. Cursor Movement The most commonly used cursor movement keys are presented here. There is generally more than one way to accomplish the same cursor movement.
Page 235: Menu Selection Alternatives
User Interface Menu Selection Alternatives 1. Select the desired menu item using one of the following: Use cursor movement keys. Menu windows contain a “rollover” feature. When the cursor reaches the last item of the menu, press the key to return to the first menu item. If the cursor is located at the first menu item, press the key to move to the last menu item.
Page 236: Function Keys
User Interface Where an unlimited number of choices is available: Move to the desired form blank and type the entry. Move the cursor to another blank, or close the window to complete the entry. CHOICES window selections: Press the [ ] (CHOICES) function key for assistance with item selection (function keys are described later in this section).
Page 237: Standard Function Keys
User Interface The set of alternate function keys usually includes commands which are unique to that window. Function key [ ] labeled CHG-KEYS, acts as a “toggle” to switch the displayed function keys from one set of commands to the other. The function keys that you see when a window first opens are not necessarily the standard ones.
Page 238 User Interface Displays window-specific information to F1 HELP assist you with the active window. F2 (menu) Not used. Open a menu window containing F2 CHOICES (form) choices to fill the current field. F2 PREVPAGE (text) Scroll backward through text that is too long to fit within the window.
Page 239: Frame Management
User Interface Frame Management FAX Attendant gives you the opportunity to manipulate various screen features. This is done through the Frame Management menu window. Press ] (FRM-MGMT) to call up a four-item menu window which enables you to execute the following activities: List open windows Move active window Reshape window...
Page 240: Reshape Window
User Interface 2. Use the cursor movement keys to position the blinking cursor where you want the window to be moved. Press to reposition the window. Enter Reshape Window Use this procedure to reshape the active window. From the Frame Management window, select reshape and press Enter A blinking cursor appears on the top-left corner of the window.
Page 241: Command Menu Procedures
User Interface Command Menu Procedures The CMD-MENU function key enables you to access a variety of Voice System procedures. This key appears on the standard function key set during system operation. Press [ ] (CMD-MENU) to display the following two-item menu window: System Monitor Exit System Monitor is used to verify that each incoming telephone line and its...
Page 242 System Messages Contents Introduction to System Messages Software Architecture System Message Format System Message Listings Speech Processing Library (SPPLIB) Transaction State Machine (TSM) Process B-11 Voice Response Output Process (VROP) B-17 Error Tracker (ET) Process B-22 Maintenance (MTC) Process B-26 Data Base Initialization (DBINIT) B-26 Tip/Ring Interface Process (TRIP)
Page 243: Introduction To System Messages
System Messages Introduction to System Messages System messages are logged automatically in an event log when problems or potential problems occur within the IVP System. The System Manager can access the event log by choosing Event Log Report from the System Report window.
Page 244 System Messages alarm conditions system restart conditions Sometimes, messages require corrective action from an operator, but usually the only action required by an operator is to report the condition to the System Manager or the field service representative. If you don’t understand the response procedure, call for assistance.
Page 245: Software Architecture
System Messages — FAX Attendant Library (LIB_) -messages 4000-4099 — FAX Attendant DIP (DIP15) -messages 4100-4199 Fax Manager (DIP16) -messages 4200-4299 — — Voice Mail Database Interface Process (DIP2) -messages 5000-5099 — Message Delivery Process (DIP21) -messages 5000-5099 — Administration Process-messages 5100-5149 —...
Page 246: System Message Format
System Messages Data Interface Process (DIP) A DIP responds to a request for data from a script running under TSM. Voice Response Output Process (VROP) The VROP receives requests from a script running under TSM. The VROP directs the operation of the lVP4/6 board in the playing or recording of speech data.
Page 247 System Messages The message priority level (critical, major, informational) (e.g., TR or status) follows the mnemonic. A brief description of the message is displayed immediately following the message priority. Any variable fields within the message are shown enclosed within angle brackets and appear as actual strings or integers on the monitor or printer.
Page 248: System Message Listings
System Messages System Message Listings The messages are arranged in numerical order by msg_ids. They are organized in subgroups according to the software process that outputs the message. Each message appears in bold type. Following each message is a short explanation of the message and the recommended corrective action.
Page 249: Transaction State Machine (Tsm) Process
System Messages 109 (VROP_GSEMA), MAJOR Cannot Get VROPQ Semaphore To Lock It An administrative command could not access a control semaphore. The failure of the command is not serious, but the failure indicates major interprocess communication failures in the system are likely to follow soon. Try stopping the Voice Power System and then restarting it.
Page 250 System Messages TSM was unable to find the specified script corresponding to a channel. Return to the Configuration Screen to check that a service is assigned to the channel. 404 (TSM_TRAN), MAJOR TSM: Cannot load script <string> for channel <channel> TSM failed to load the specified script from disk.
Page 251 System Messages Ensure that the script file (.T file) is the output of the tas assembler. Reload the application software if error persists. 408 (TSM_SCRD), MAJOR TSM: Read Error on Script <string> A read error occurred while TSM was reading the script file from disk. Hang up the telephone and try again several times.
Page 252 System Messages The script was loaded into memory, but cannot start execution because the initial program counter (PC) value is incorrect. 413 (TSM_NO_SCPT_ P), MAJOR TSM: Cannot open script environment param file: ret= <integer> errno= <integer> TSM failed to open the script environment parameters file. The value of the errno indicates the reason for the error.
Page 253: Voice Response Output Process (Vrop
System Messages TSM did not process a message because it was inappropriate. The message originator, message content, channel number, and reason for not processing are specified. TSM will continue execution after reporting the error. This error does not have serious implications, but it should be reported to your Field Service Representative.
Page 254 System Messages 550 (VROP_BADACT), MAJOR VROP Activity list is corrupted The activity list data structure in the VROP process is corrupted. Restart the Voice System if this error continues. 551 (VROP_LRULIST), MAJOR VROP speech buffer lru data structure is corrupted The speech buffer data structures are corrupted.
Page 255 System Messages 572 (VROP_HWERR), MAJOR Hardware Error on device <device>, chan <channel> A hardware error on the indicated Voice System board has occurred. Run diagnostics on the indicated board. 573 (VROP_NOSPACE), CRITICAL No space available in file system <string> No free space is available in the indicated speech file system. Remove any unneeded phrases.
Page 256 System Messages Rebooting the system may be required to correct the problem. 579 (VROP_MSGERR), MAJOR VROP: error using UNIX messages: <string> (target <integer>) An error occurred accessing a UNIX System message queue. Restart the system to correct the problem. 580 (VROP_UNIXOPEN), INFORM Error occurred opening UNIX system file <string>...
Page 257 System Messages No speech buffer blocks are available in shared memory. Resize the nbufs parameter in the file /vs/data/spchconfig. 585 (VROP_BADCODE), MAJOR VROP: Software Error detected: action <integer>, type <integer> A software error was detected. Restart the Voice System if the errors continue and contact your Field Service Representative for assistance.
Page 258 System Messages 591 (VROP_PLAY_TMOUT), MAJOR Play request is not serviced fast enough A request to play phrases has not been serviced fast enough. The system load is excessive. Attempt to reduce the load on the system to prevent poor service to customers.
Page 259: Error Tracker (Et) Process
System Messages The DIO process died and respawned. Inform your Field Service Representative and restart the system if the error continues. 597 (VROP_TROPEN), MAJOR Error opening TR device driver The VROP process failed when opening the IVP (TR) driver. No speech can be played or recorded on the lVP4/6 boards until the condition is corrected.
Page 260 System Messages ET received a message it does not understand. Call your Field Service Representative for assistance when convenient. 605 (ET_CKSHMEM), MAJOR ET has Tried to Check/Reinit its SHMEM (ETCOUNTS) ET tried to check/reinitialize its shared memory. If this message occurs continuously without a user’s request, ET will not work properly until this is fixed.
Page 261 System Messages 609 (ET_NO_ATT), MAJOR Cannot Open ATT Error Rules File (vs/data/errors) Check to see that the file /vs/data/errors exists and check its permissions. 610 (ET_NOQ), CRITICAL ET Cannot Open its Message Queue Something is wrong with the interprocess communication. ET cannot open its message queue.
Page 262 System Messages 616 (ET_SHMIT), INFORM ET Shared Memory (SHMEM ETCOUNTS) Init ET initialized its shared memory. Informational message no action required. 617 (ET_SHOWER), STATUS ET Printing Rules as Requested This should not appear unless the user asks ET to print its rule file. Informational message no action required.
Page 263 System Messages ET removed a defunct processor an invalid process entry it found in the bulletin board. This message should be reported to your Field Service Representative. 626 (ET_STUCK), MAJOR ET Noticed <string> (<integer>) to be Stuck ET noticed that the specified process was hung. This error message will continue to appear until something is done about the process’...
Page 264: Maintenance (Mtc) Process
System Messages The user ordered ET to set the summary to be displayed only when it receives new error messages since it last displayed the summary or all the time regardless of whether it receives any new messages. The user made the request via the “etset”...
Page 265 System Messages If this error persists, try stopping and restarting the Voice System. 711 (INV_TSMR), INFORM MTC received invalid tsmr, state= <integer>, mcont= <integer>. Maintenance received an invalid response from TSM. The response has been ignored. This is an indication of software problems. If this error persists, try stopping and restarting the Voice System.
Page 266 System Messages 716 (UNK_TYPE), MAJOR MTC detected an invalid type (<integer>), on card <device>. Maintenance detected an invalid device type in shared memory. This is an indication of system problems. Try stopping and restarting the Voice System or rebooting the system. 717 (SYS_FAIL), MAJOR MTC cannot <string>...
Page 267 System Messages 724 (SHM_FAIL), CRITICAL MTC cannot attach the <string> area. Maintenance cannot attach shared memory. This is an indication of software problems. Try stopping and restarting the Voice System or rebooting the system. 725 (SHM_INVD), CRITICAL MTC detects a invalid <string> area. Maintenance detected invalid shared memory.
Page 268: Data Base Initialization (Dbinit
System Messages 742 (DG_PASSD), STATUS MTC reports diag passed on (<string>) card <device>. Maintenance reports: diagnostics have passed on a hardware card. 750 (DG_FAILD), STATUS MTC reports diag failed on card <device>, because <string>. Maintenance reports: diagnostics have failed on a hardware card. This is an indication of hardware problems.
Page 269 System Messages 2001 (TRIP_DTBL), CRITICAL TRIP: Shared Memory (devtbl) Attach Failure, Reason <integer> This error indicates that the Voice System initialization failed; probably dbinit did not run or did not complete successfully. The reason number is explained in Introduction to Section 2 of the UNIX Programmer Reference Manual. Try stopping the Voice System and then starting it again.
Page 270: User Applications (App
System Messages 2009 (TRIP_CLIP), STATUS This error indicates that the output signal level on a Tip/Ring Channel approached the level deemed too loud for the Telephone Network by the FCC. The output signal was thus interrupted until the output signal level dropped below the threshold of noncompliance.
Page 271 System Messages If this message persists, contact your field service representative. 4003 (LIB_BADFORM), MAJOR <string> is badly formatted <string> This message indicates that a Fax Database library file is not formatted correctly. A software problem or a file system problem may exist. Contact your field service representative for assistance.
Page 272 System Messages The Fax Database library encountered a problem while trying to send or receive an interprocess communication message. The value of errno indicates the error reason. Contact your field service representative for assistance. 4009 (LIB_PHRDEL), INFORM cannot remove phrase <integer> due to overflow The Fax Database library was not able to ask VROP to delete a phrase from the speech database.
Page 273 System Messages The Fax Database library received a message that it does not recognize. If this message persists, contact your field service representative. 4014 (LIB_UNKCALL), INFORM unknown <string> extension <string> from integrated switch The Fax Database library was given a called extension for the call_answer service that it did not find in the database.
Page 274 System Messages 4101 (VMD_ENOENT), MAJO1 <string> is missing A file is missing from the FAX Attendant DIP. Contact your field service representative for assistance. 4102 (VMD_MWLUNEX), INFORM bad MWL event: <string> The FAX Attendant DIP received an unexpected message concerning message waiting lamp updates.
Page 275 System Messages The FAX Attendant DIP encountered a problem while trying to change its list of Message Waiting Lamp update requests. Therefore, a Message Waiting Lamp will not be updated properly. If this message persists, contact your field service representative. 4107 (VMD_REFERR), INFORM MWL refresh problem: <string>...
Page 276 System Messages The FAX Attendant DIP received a message from an unrecognized process. If this problem persists, contact your field service representative. 4112 (VMD_STARTUP), CRITICAL startup failed The FAX Attendant DIP could not start up properly. Contact your field service representative for assistance. 4113 (VMD_MSGUNEX), INFORM unrecognized message The FAX Attendant DIP received a message that it does not recognize.
Page 277 System Messages The Fax Manager DIP has terminated unexpectedly and all related Fax Manager processes have stopped. The Fax Manager DIP will be restarted. If this message persists, contact your field service representative. 4201 (F_FAXIO_TERM), MAJOR The Fax I/O process on channel <integer> has terminated. (<integer>) The Fax I/O process on the specified channel has terminated unexpectedly.
Page 278 System Messages If this message persists, contact your field service representative. 4205 (F_PRINT_FAIL), MAJOR Printing Fax message (Job <integer>) failed. (<integer>) The fax message could not be printed because of an error. The fax message was removed. 4206 (F_NOTIFY_FAIL), MAJOR Notification for Fax message (Job <integer>) failed.
Page 279 System Messages 4210 (F_WRITE_FAIL), MAJOR Cannot write control file for Fax message (Job <integer>). (<integer>) The Fax Manager DIP could not write its job control file for the fax message. The fax message was lost. If this message persists, contact your field service representative. 4211 (F_UPDATE_FAIL), MAJOR Cannot update control file for Fax message (Job <integer>).
Page 280 System Messages 4215 (F_RESERVE_FAIL), INFORM Reserved fax channel <integer> was reassigned because of inactivity. A reserved fax channel was reassigned to another user because more than 15 minutes elapsed with no activity. This situation can occur if a caller takes too long to create an address list or if the system fails to detect that a caller has hung up.
Page 281 System Messages Voice Mail Database DIP Error Messages 5000 (VMD_SYSERR), MAJOR <string> FAILED for <string>, errno: <integer> The Voice Mail Database DIP encountered a system error while trying to access a database file. The value of errno indicates the error reason. The error may be due to a corrupted file or directory, or it may be due to a main memory problem.
Page 282 System Messages 5004 (VMD_OUTERR), INFORM asked to logout <string> -- already logged out A script requested that the Voice Mail Database DIP log out a subscriber who was not currently logged in. If this message persists, contact your field service representative. 5005 (VMD_SCRERR), MAJOR script error on channel <integer>: <string>...
Page 283 System Messages The Voice Mail Database DIP was not able to ask VROP to delete a phrase from the speech database. The DIP’s phrase removal list has overflowed. An audit of the Voice Mail Database may help resolve the problem. If this message persists, contact your field service representative.
Page 284 System Messages (in the case of call_answer) or the caller (in the case of voice_mail) is not properly registered as a subscriber on the AUDIX Voice Power system. Verify the presence of the extension. If this problem persists, contact your field service representative. 5015 (VMD_ADMERR), MAJOR admin process error: <string>...
Page 285 System Messages The Voice Mail Database DIP was unable to attach a shared memory segment. Contact your field service representative for assistance. 5019 (VMD_MWLUP), inform MWL update failed: <string> The Voice Mail Database DIP has been notified of a failed attempt to light or extinguish a message waiting lamp.
Page 286 System Messages DCP Communications Process Error Messages 5150 (DCP_SYSERR) MAJOR <string> FAILED for <string>, errno: <integer> The DCP communications process encountered a system error while trying to access a file. The value of errno indicates the error reason. Check the file or directory named in the error message. It may be corrupted.
Page 287 System Messages A name which was received over the DCP link could not be found in the Voice Mail Database. The name may not have been administered correctly via the Subscriber Administration window. If this problem persists, contact your field service representative. 5155 (DCP_BADTABLE) MAJOR FAILURE building names to exts table The DCP communications process could not construct a table for mapping...
Page 288 System Messages Contact your field service representative for assistance. 5160 (DCP_MSGSRC) INFORM message received from unexpected source: <integer> The DCP communications process received a message from an unrecognized process. If this problem persists, contact your field service representative. 5161 (DCP_MSGUNEX) INFORM unrecognized message: <integer>...
Page 289 System Messages Check to make sure the file or directory named in the error message is not corrupted or missing. Ensure that the / and /usr file systems are not out of free space. There may be a damaged file system (use fsck when the system is at single user level) or a disk/disk controller problem.
Page 290 System Messages 5205 (RPT_MEMERR), MAJOR space could not be malloc for <table> very heavily loaded or there is a problem with the on-board memory. Add extra memory. Contact your field service representative. 5206 (RPT_DATAERR), INFORM inappropriate data <type> The Reports DIP received inappropriate data from another process. This error will usually occur when scripts send inappropriate report data to the report DIP.
Page 291 System Messages This message indicates that a Voice Mail Database file is not formatted correctly. A software problem or a file system problem may exist. Contact your field service representative for assistance. 5253 (OC_SCRERR) MAJOR script error on channel <integer>: <string> The Outcalling DIP has received bad input data from a script.
Page 292 System Messages Contact your field service representative for assistance 5258 (OC_MSGUNEX) INFORM unrecognized message: <integer> The Outcalling DIP received a message that it does not recognize. If this problem persists, contact your field service representative. 5259 (OC_BADEXT) INFORM ext <string> is not valid (received from VM DIP) The Outcalling DIP received an invalid extension in an interprocess communication message from the Voice Mail Database DIP.
Page 293: Fax Data Interface Process
System Messages 5263 (OC_LONGNBR) INFORM OC nbr (<string>) for <string> is too long The Outcalling DIP has detected that a subscriber’s outcalling number is longer than is allowed. This is probably a result of a decrease in the Maximum Number of Digits allowed for outcalling numbers. This parameter is controlled via the Outcalling Administration window.
Page 294 System Messages FAX CNG DIP received a request to download coefficients to a channel whose state is set to non-existent. — If the problem persists, stop, then start the system. 5302 (FAXCNG_WARN), WARNING TR_get_coeff failed for osindex <osindex number> Driver was unable to obtain current coefficients for given index. —...
Page 295 System Messages FAX CNG DIP could not attach shared memory, and therefore cannot perform its function. — Reboot the system. If the problem persists, contact your AT&T Field Service Representative. 5303 (FAXCNG_MAJOR), MAJOR Could not malloc memory FAX CNG DIP could not allocate memory, and therefore cannot perform its function.
Page 296 System Messages Stop the system and restart it using the stop_vs and start_vs commands. If the problem continues, shut the system down via the shutdown command and reboot the system. If the problem persists, contact your field service representative. 5401 (AT_SHM_FL), MAJOR <string>...
Page 297: C Fax Attendant Menu Tree
FAX Attendant Menu Tree Contents FAX Attendant Menu Trees...
Page 298: Fax Attendant Menu Trees
FAX Attendant Menu Tree FAX Attendant Menu Trees This appendix shows the user interface menus for FAX Attendant running with the MERLIN LEGEND™ Communications System. FAX Attendant Menu Tree...
Page 304 Index Autoprinting 1-5 accessing Fax Response 4-2 accessing system reports 6-10 account code list backing up, Fax Response administration 3-15 service 4-50 account code parameter backing up files 5-17 administration 3-12 Broadcast 1-3 account code parameters, updating 3-15 account codes 1-4 updating 3-18 adding a special purpose extension 3-24...
Page 305 Index displaying the system status 5-11 custom fax mail greetings, Distribution List 1-4 recording 3-55 documentation conventions iii custom goodbye message listening 4-28 recording 4-29 custom touch-tone gate prompt listening 4-27 recording 4-27 Economy Delivery 1-3 custom voice prompts 3-52 entering data 3-1 entering Fax Response data 4-1 error messages...
Page 306 Index FAX Attendant, Iogin fax coversheet header information 4-30 announcement 1-5 FAX Attendant DIP error Fax Data Interface Process B-52 messages B-32 fax distribution list FAX Attendant features 1-3 creating 3-45 Autoprinting 1-5 deleting 3-50 Broadcast 1-3 modifying 3-48 fax equipment, change state 5-22 Call Accounting Integration 1-4 Delivery Report 1-3 fax equipment administration 5-18...
Page 307 Index fax response usage report 6-5 general mailbox greeting message Fax Subscriber Usage print listening 3-61 recording 3-61 option 6-6 fax subscribers goodbye message fax machine call coverage 2-9 administering 4-24 types 2-9 administration 4-28 with mailboxes 2-9 selecting 4-29 greeting in use, changing 3-62 fax transmission, interrupted 1-3 fax transmission control 5-24...
Page 308 Index mailbox, group administrator’s 1-5 keys iii mailbox usage print option 6-7 mailbox usage report 6-7 main menu administration 4-14 listening 4-16 recording 4-17 lines/pools, assigning 2-5 returning 4-47 list administration main menu general fax account code 2-7 administration 4-16 fax group 3-45 Maintenance (MTC) process B-23 listening to the custom goodbye...
Page 309 Index switch interface 2-5 modifying faxmenus 4-45 system 2-5 modifying menus 4-39 Personal Fax Extensions 1-4—1-5 modifying non-deep menus 4-39 personal fax number most recent audit report 6-9 subscribers 2-9 most recent audit report print phone line usage report 6-7 option 6-10 Plain Paper Printing 1-7 planning...
Page 310 Index purpose and scope i removing subscribers 3-38 renumbering extensions 3-37 report generation 6-1 reports accessing 6-10 event log 6-12 reaching the reports menu 6-2 event log options 6-14 rebooting the UNIX System 5-12 FAX Attendant 6-1 receiving faxes confidentially 1-5 FAX attendant 6-3 recording a custom goodbye fax channel utilization 6-5...
Page 311 Index Switch Information Data Interface Fax Response 1-2 Process B-55 service administration switch integrated mode 1-10 registration 2-11 switch interface, telephone 1-9 service administrator switch interface parameters 2-5 registration 3-41 system management operations 5-3 updating 3-43 system message format B-4 shutting down the UNIX system message listings B-7 System 5-12...
Page 312 Index customizing 2-14 Voice Response Output Process (VROP) B-13 voice system updating account code logging in 4-14 parameters 3-15 resetting 5-11 updating account codes 3-18 updating general fax system voice system parameter parameters 3-10 administration 3-10 updating outcalling parameters 3-45 updating service administrator registration 3-43 updating system parameters 3-12...
Page 313 AT&T 555-601-100A Issue 1 AT&T September, 1993 ™ AT&T FAX Attendant System Release 2.1.1 ® For MERLIN LEGEND Communications System Release 2.0 System Manager’s Guide Update Graphics © AT&T 1988...
Page 314 Copyright © 1993 AT&T All Rights Reserved September, 1993 Printed in USA NOTICE While reasonable effort was made to ensure that the information in this book was complete and accurate at the time of printing, AT&T cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues.
Page 315 Instructions Keep this update booklet handy for future reference by placing it in the pocket inside the back cover of your manual. To update the information in your manual, please make the following changes: Pages 2-8 and 2-9: Cross out the pages and make a note on each page that the reader should refer to replacement pages 2-8, 2-8A, 2-8B, and 2-9 in this update booklet for corrected information.
Page 316 Instructions Summary of Changes Pages 2-8 and 2-9: The reconcilliation program must be run manually when necessary. It does not run automatically. Page 3-60: The General Mailbox password must be set before the mailbox can be accessed. Page 5-3: The General Mailbox password must be set before the mailbox can be accessed.
Page 317 Feature and Planning Review The Integrated Solution III environment allows integrated administration as follows: A portion of the switch database for extensions and adjuncts is downloaded from the switch to the Extension Directory. The Extension Directory contains the System Numbering Plan information already administered for the switch.
Page 318 Feature and Planning Review Subscriber Administration Planning Subscriber administration is a multi-step process, and therefore has multiple forms that match the data entry process step-by-step. Subscriber administration follows these steps: The Extension Directoy is downloaded from the switch. This information is used to update the local extension directory used by AUDIX Voice Power and FAX Attendant.
Page 319 Feature and Planning Review Once the basic information has been established for an extension, other operational parameters are requested. This includes whether the extension has call coverage provided by the switch, whether this is a new “special” extension, whether an automatic dialing button is to be programmed for the station set, and the subscriber’s associated private fax extension.
Page 320: Types Of Fax Subscribers
Feature and Planning Review Types of Fax Subscribers Generally, there are three FAX Attendant subscriber classes: Personal Fax Number Subscribers without Fax Machines (Class 1) Subscribers with Fax Mailboxes but without Personal Fax Numbers (Class 2) Fax Machine Call Coverage Subscribers (Class 3) Personal Fax Number Subscribers without Fax Machines (Class1) Each class 1 subscriber will have a personal fax number.
Page 321 Implementing FAX Attendant Mailbox greeting provided with AUDIX Voice Power is: You will now be able to leave a message in a general mailbox. You can press 0 to speak to an operator at any time. If you know the intended recipient of your message be sure to include their name in your message.
Page 322 System Operations Fax Equipment Operation — Fax Channel Administration — Fax Transmission Control — Fax Equipment Diagnostics...
Page 323: Retrieving Messages From The General Mailbox
System Operations System Management Operations System management operations are primarily concerned with retrieving messages from the General Mailbox. Retrieving Messages from the General Mailbox The General Mailbox handles overflow fax messages. Overflow indicates that the subscriber’s mailbox is either too small, or is not being emptied out on a regular basis.
Page 324: Discarding Old Fax Messages
System Operations Discarding Old Fax Messages Fax messages that have been left by individuals in the General Mailbox for more than the allotted holding period should be moved to the Fax Mail Administrator’s Mailbox. Old messages moved to the Fax Mail Administrator’s Mailbox are like any other fax message the administrator receives.

Lucent Technologies FAX Attendant System Release 2.1.1 System Manager's Manual

Table of Contents

Table of Contents

About this Guide

Troubleshooting

Feature and Planning Review

Implementing Fax Attendant

Fax Response Administration

Fax Response Administration

Entering Fax Response Data

Accessing Fax Response

Implementing a New Fax Response Service

Administering the Main Menu

Administering the Touch-Tone Gate Prompt and Goodbye Message

Fax Response Coversheet Administration

Modifying Your Existing Fax Response Service

Helpful Hints: Creating and Loading Fax Response Service

System Operations

System Operations

Introduction

System Management Operations

Operating FAX Attendant

Backing up Files

Fax Equipment Operations

Report Generation

Troubleshooting

User Interface

System Messages

Quick Links

Chapters

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Lucent Technologies FAX Attendant System Release 2.1.1