Creative Platinum eX User Manual
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Creative Platinum eX User Manual

Creative Platinum eX User Manual

Sound blaster audigy
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User's Guide
Creative Sound Blaster Audigy Platinum eX
Creative Audio Software
Information in this document is subject to change without notice and does not represent a commitment on the part of Creative Technology Ltd. No part of this
manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose
without the written permission of Creative Technology Ltd. The software described in this document is furnished under a license agreement and may be used
or copied only in accordance with the terms of the license agreement. It is against the law to copy the software on any other medium except as specifically
allowed in the license agreement. The licensee may make one copy of the software for backup purposes.
Copyright © 1998-2002 by Creative Technology Ltd. All rights reserved.
Version 1.2
February 2002
Sound Blaster and Blaster are registered trademarks, and the Sound Blaster Audigy logo, the Sound Blaster PCI logo, EAX ADVANCED HD, Multi-
Environment, Environment Panning, Environment Reflections, Environment Filtering, Environment Morphing, Creative Multi Speaker Surround, Inspire, and
Oozic are trademarks of Creative Technology Ltd. in the United States and/or other countries. E-mu and SoundFont are registered trademarks of E-mu Systems,
Inc.. Cambridge SoundWorks, MicroWorks and PCWorks are registered trademarks, and PCWorks FourPointSurround is a trademark of Cambridge
SoundWorks, Inc.. Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Manufactured under license from Dolby
Laboratories. Dolby, AC-3, Pro Logic and the double-D symbol are trademarks of Dolby Laboratories. © 1992-1997 Dolby Laboratories. All rights reserved.
All other products are trademarks or registered trademarks of their respective owners.
This product is covered by one or more of the following U.S. patents:
4,506,579; 4,699,038; 4,987,600; 5,013,105; 5,072,645; 5,111,727; 5,144,676; 5,170,369; 5,248,845; 5,298,671; 5,303,309; 5,317,104; 5,342,990; 5,430,244;
5,524,074; 5,698,803; 5,698,807; 5,748,747; 5,763,800; 5,790,837.

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  • Page 1 Creative Audio Software Information in this document is subject to change without notice and does not represent a commitment on the part of Creative Technology Ltd. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without the written permission of Creative Technology Ltd.
  • Page 2 OR USE THE SOFTWARE. PROMPTLY RETURN, WITHIN 15 DAYS, THE SOFTWARE, ALL RELATED DOCUMENTATION AND ACCOMPANYING ITEMS TO THE PLACE OF ACQUISITION FOR A REFUND. This is a legal agreement between you and Creative 2. For Use on a Single Computer reproduce on the copy all copyright and other Technology Ltd.
  • Page 3 CDDB Data, the Creative if you fail to comply with any term or Software with other programs, you shall not CDDB Client and CDDB Servers. CDDB condition of this Agreement.
  • Page 4 PRODUCT RETURNS to contaminate other computer programs or assume the entire cost of all necessary servicing, If you must ship the software to Creative or an computer data, consume computer resources, repair or correction. authorized Creative distributor or dealer, you must...
  • Page 5 This Agreement is the entire agreement between us Microsoft Software. Any other use of the Microsoft OR IMPLIED, INCLUDING, BUT NOT LIMITED and you agree that Creative will not have any Software is prohibited. TO, ANY IMPLIED WARRANTIES OR liability for untrue statement or representation made...
  • Page 6 Creative disclaims any confirmer qu'il est possible de connecter d'autres liability with regard to any illegal use of the Creative Modifications périphériques à votre sytème. product and Creative shall in no event be liable with...

  • Page 7: Declaration Of Conformity

    According to the FCC96 208 and ET95-19, According to the FCC96 208 and ET95-19, According to the FCC96 208 and ET95-19, Manufacturer Manufacturer Manufacturer /Importer’s Name: Creative Labs, Inc. /Importer’s Name: Creative Labs, Inc. /Importer’s Name: Creative Labs, Inc. Manufacturer Manufacturer Manufacturer /Importer’s Address: 1901 McCarthy Boulevard...

  • Page 8: Table Of Contents

    Your Audigy Extension Card........................1-4 Your External Audigy Drive ........................1-5 Adjusting Headphones Volume and Microphone Gain................. 1-6 Using the Audigy Drive control knobs..................1-6 Using Creative Surround Mixer....................1-7 Using a Remote Control with Your Computer..................1-7 Installing Hardware Installation Steps ............................2-2 Step 1: Prepare the external Audigy Drive................
  • Page 9 Sound Blaster Audigy Applications Creative Sound Blaster Audigy Applications..................4-2 Creative Taskbar ............................4-2 Creative Sound Blaster Audigy Online Quick Start (English only)............4-3 Creative Sound Blaster Audigy Experience (English only) ..............4-3 EAX ADVANCED HD™ Gold Mine Experience (English only)............4-3 Creative Diagnostics ..........................
  • Page 10 Vienna SoundFont Studio........................4-6 Creative MiniDisc Center........................4-7 Creative RemoteCenter..........................4-7 Creative Restore Defaults........................4-7 Using Applications Multimedia Playback ..........................5-2 Watching DVDs.......................... 5-2 Playing MP3 or WMA files ....................... 5-3 Playing back Wave and CD Audio files..................5-3 Playing MIDI files ........................5-3 Creating non-General-MIDI-compliant files................
  • Page 11 Resolving I/O Conflicts ........................B-11 Problems with Encore DVD Player (not included)................B-12 Problems with Software DVD Player (not included)................B-13 Problems with DV driver for Windows 98 SE/2000/Me/XP ............. B-13 Problems with installing non-Creative applications................B-14 Problems with Digital Devices......................B-14...
  • Page 12 Knowledgebase ............................C-1 Webchat*..............................C-2 eMail†..............................C-2 Telephone*† ............................C-2 Download Drivers# ..........................C-2 Download Manuals ..........................C-2 If You Have a Problem........................... C-3 Returning a product for repair....................C-4 Operating Hours............................C-4 Limited Warranty............................ C-5 Creative European Contact Centre...
  • Page 13 Introduction...

  • Page 14: Welcome To High-Definition Digital Audio Entertainment

    On its front panel, you can plug in your microphone and headphones, and adjust the gain/volume. The external Audigy Drive also provides Creative SB1394, MIDI, and digital connectors for your audio/video recording and content authoring purposes. The SB1394 port provides...

  • Page 15: What Is Eax Advanced Hd

    ADVANCED HD™? EAX ADVANCED HD™ technologies are implemented across a range of audio hardware solutions, system software, application software, and application programming interfaces (APIs) from Creative. With EAX ADVANCED HD™ technology-enabled products, you can shape and customize your audio experience. EAX ADVANCED HD™ technology also offers advanced audio capabilities for music composition and sound design.

  • Page 16: Creativeware

    CreativeWare CreativeWare is a post-purchase programme that adds new features, enhancements and additional functionality to Creative’s upgradeable products. With CreativeWare, you can always be sure of having the best digital entertainment experience because: - You can easily upgrade your Sound Blaster Audigy card with the latest features, device drivers, and applications.

  • Page 17: System Requirements

    System Requirements ® Sound Blaster Audigy Genuine Intel ® Pentium ® 266 MHz, AMD K6 300 MHz or faster processor Intel, AMD or 100% compatible motherboard chipset card and external Windows 98 Second Edition (SE), Windows Millennium Edition (Me), Windows 2000 or Audigy Drive Windows XP 64 MB RAM (128 MB highly recommended)

  • Page 18: Getting More Information

    Getting More Refer to the Sound Blaster Audigy Online Quick Start and the various online Help files for detailed information on Creative applications. The Sound Blaster Audigy Experience, an online demo, gives you Information an interactive introduction to Sound Blaster Audigy and demonstrates the card’s capabilities.

  • Page 19: About The Sound Blaster Audigy Card And External Audigy Drive

    About the Sound Blaster Audigy Card and external Audigy Drive This chapter gets you ready to install the Sound Blaster Audigy hardware Audigy card and the connectivity of the card.

  • Page 20: What You Need

    About the Sound Blaster Audigy Card and external Audigy Drive What You Need Before you begin installation, be sure that you have these: External Audigy Drive In addition, you will also need an available PCI slot and another adjacent available slot on your computer.

  • Page 21: Your Sound Blaster Audigy Card

    Your Sound Your audio card has these jacks and connectors that allow you to attach a wide variety of other devices: Blaster Audigy AUX In connector (AUX_IN) CD Audio connector (CD_IN) Connects to internal audio sources such as TV Connects to the Analog Audio output on a CD-ROM or Tuner, MPEG, or other similar cards.

  • Page 22: Your Audigy Extension Card

    Your Audigy Your Audigy Extension card has these ports and connectors that allow you to attach other devices: Extension Card Power supply connector Internal SB1394 port Connects to the power splitter cable Connects to the Internal SB1394 for connection to the system power connector on the Sound Blaster supply unit.

  • Page 23: Your External Audigy Drive

    Your External The front panel of your external Audigy Drive has these jacks, connectors and controls: RCA Auxiliary In jacks Audigy Drive Connects to consumer equipment such as VCRs, TVs and CD players, via RCA Auxiliary outputs. Optical SPDIF In/Out connectors Infrared Receiver Connects to digital audio devices such as Lets you control your computer using the IR...

  • Page 24: Using The Audigy Drive Control Knobs

    Adjusting You can adjust the headphones volume and microphone gain in two ways. Headphones Volume and Microphone Gain Using the Audigy On the front panel of the external Audigy Drive, turn the respective control knob: Counterclockwise to decrease the headphones volume or microphone gain. Drive control knobs Clockwise to increase the headphones volume or microphone gain.

  • Page 25: Using Creative Surround Mixer

    Using Creative To adjust headphones volume: 1. Click Start -> Programs -> Creative -> Sound Blaster Audigy -> Surround Mixer. Surround Mixer 2. On the lower half of Surround Mixer, make sure that the Mute check box under the Volume slider is clear.
  • Page 26 Installing Hardware This chapter tells you how to install the Sound Blaster Audigy Platinum eX hardware.

  • Page 27: Installing Hardware Installation Steps

    Installing Hardware Installation Steps Step 1: Prepare the 1. Stick the four rubber feet to the underside in each corner of the external Audigy Drive as shown in Figure 2-1. external Audigy 2. Place the external Audigy Drive near your computer. Drive Turn off the main power supply and disconnect your computer’s...

  • Page 28: Step 2: Prepare Your Computer

    Step 2: Prepare your 1. Turn off your computer and all peripheral devices. metal brackets 2. Touch a metal plate on your computer to ground yourself computer and to discharge any static electricity, and then unplug the power cord from the wall outlet. PCI slots 3.
  • Page 29 2. Connect the power splitter cable to the Audigy Extension card. Black triangle on the cable* Internal SB1394 cable Red-colored wire* Sound Blaster Audigy card To system power supply unit Power splitter cable AUD_EXT/Joystick cable *Alignment markers to assist you in installing the hardware Audigy Extension card Figure 2-3: Connecting the Sound Blaster Audigy and Audigy Extension cards.

  • Page 30: Step 4: Install The Sound Blaster Audigy And Audigy Extension Cards

    Step 4: Install the 1. Align the Sound Blaster Audigy card with the PCI slot and press the card gently but firmly into the slot as shown in Sound Blaster Figure 2-4. Unused brackets Audigy and Audigy 2. Align the Audigy Extension card with an adjacent free slot. Extension cards Do not force the audio card into the PCI slot...

  • Page 31: Step 5: Install The External Audigy Drive

    Step 5: Install the 1. Attach the SB1394 connector on the Audigy Extension cable Audigy Extension card to the SB1394 Extension ports on the Audigy Extension card external Audigy and external Audigy Drive as shown in Figure 2-6. Drive 2. Attach the 44-pin DB connector on the Audigy Extension cable to the Audigy Extension connectors on the Audigy Extension card and External Audigy Drive.

  • Page 32: Step 7: Connect To Power Supply

    Step 7: Connect to 1. Replace the computer cover. 2. Plug the power cord back into the wall outlet, and turn on the computer. power supply To connect your Sound Blaster Audigy and Audigy Extension cards to other devices, see “Connecting Related Peripherals”...

  • Page 33: Connecting Related Peripherals

    Digital Mode: Connects to digital speakers*, MiniDisc or DAT via minijack-to-DIN cable. For instructions on how to switch between digital and analog modes, refer to topic “Digital Output Only” of the Creative Surround Mixer online Help. Analog CD audio cable...
  • Page 34 Audigy Drive Connecting IEEE 1394 compatible devices with SB1394 connector Digital devices such as DAT recorders Watching DVD Movies with Creative SoftPC-DVD and Creative or MiniDisc Cambridge SoundWorks line of speaker Digital video player Analog devices such as CD or systems...

  • Page 35: Connecting Speaker Systems

    If you have a 5.1 channel speaker system, you can upmix your stereo sources (such as CD Audio, MP3, WMA, MIDI and Wave) to 5.1 channels by using the Creative Multi Speaker Surround (CMSS) technology. To upmix, you need to enable CMSS feature in PlayCenter. Refer to the PlayCenter Online Help.

  • Page 36: Connecting External Consumer Devices

    Connecting External Dolby Digital Decoder/Amplifier Analog/Digital Out jack Consumer 3.5mm(mono)-to- Devices RCA cable Connects to the Audigy Dolby Digital (AC-3) Extension Line Out SPDIF In card. Rear Out Sound Blaster Audigy card Discrete 6-channel Amplifier Tip : Left / Center channel 3 pairs of 3.5 mm Ring : Right / Subwoofer channel (stereo)-to-RCA...

  • Page 37: Positioning Your Speakers

    Positioning Your If you are using four speakers, place them so that they form the Sub- corners of a square with you exactly in the center (Figure 2-12) woofer Center Center Speakers speaker and that they are angled toward you. Be sure that the computer monitor is not blocking the path of your front speakers.

  • Page 38: Installing Software

    Installing Software This chapter tells you how to install the Sound Blaster Audigy Platinum eX software.

  • Page 39: Installing Drivers And Applications

    Installing Software Installing Drivers You need to install device drivers and applications to use Sound Blaster Audigy Platinum eX. To install these drivers and the bundled applications, use the following instructions. The instructions are applicable and Applications to all supported Windows operating systems. 1.
  • Page 40 Double-click the System icon. Click the Device Manager tab and double-click Sound, video and game controllers. You should see a list of Creative devices. Windows Me 1. Connect your digital video (DV) camcorder to the Sound Blaster Audigy card and turn it on.

  • Page 41: Uninstalling Applications

    Uninstalling You may at times need to uninstall and then reinstall the applications to correct problems, change configurations, or make version upgrades. The following instructions tell you how to uninstall the Applications applications in all Windows operating systems. 1. Insert the Sound Blaster Audigy Installation CD into your CD-ROM drive. The disc supports Windows AutoPlay mode and starts running automatically.

  • Page 42: Updating Windows 2000 (Service Pack 2)

    6. Follow the instructions on the screen to complete the installation of the applications. Updating Windows 2000 now provides better support for AC-3 SPDIF output (non-PCM through waveOut) for software DVD viewing. Click the website address below to go to Microsoft’s Windows 2000 web site to Windows 2000 download the Windows 2000 Service Pack 2 to enjoy this support and to fix other issues in the Windows (Service Pack 2)

  • Page 43: Sound Blaster Audigy Applications

    Sound Blaster Audigy Applications This chapter tells you how to get the most out of your Sound Blaster Audigy.

  • Page 44: Creative Sound Blaster Audigy Applications

    Creative Restore Defaults Creative Taskbar Creative Taskbar is an application that allows you to perform tasks with your audio card easily and quickly. Just select a task and everything is done for you — the necessary applications are started and your mixer and effects settings are configured automatically.
  • Page 45 EAX ADVANCED HD™ technologies for the best gaming experience. Experience (English only) Creative Use Creative Diagnostics to quickly test your audio card’s Wave, MIDI or CD Audio playback capability, and speaker outputs. For more information and usage details on Creative Diagnostics, refer to its Online Diagnostics Help.

  • Page 46: Creative Surround Mixer

    In advanced mode, the Surround Mixer and Mixer panels are displayed. In Surround Mixer, you can: select audio effects specify the speaker output perform a speaker test For more information and usage details on Creative Surround Mixer, refer to its Online Help. Creative AudioHQ is Creative's audio software control center. AudioHQ The AudioHQ interface has the standard look and feel of the Windows Control Panel.

  • Page 47: Soundfont Control

    For more information and usage details on Device Controls, refer to its Online Help. Creative Keyboard Creative Keyboard is a virtual keyboard that allows you to audition or play musical notes produced through MIDI devices. To edit the sound, use Vienna SoundFont Studio or another sound editor.

  • Page 48: Creative Wavestudio

    For more information and usage details on Creative WaveStudio, refer to its Online Help. Creative Creative PlayCenter is a revolutionary audio CD and digital audio (such as WAV, MP3 or WMA) player. Besides managing your favorite digital audio files on your computer, it is also an integrated MP3/WMA PlayCenter encoder for ripping audio CD tracks into compressed digital audio files.

  • Page 49: Creative Minidisc Center

    For more information and usage details on Vienna SoundFont Studio, refer to its Online Help. Creative Creative MiniDisc Center allows you to play back known audio format or compact discs for recording to digital recorders such as DAT players, especially for MiniDisc (MD) recorders.

  • Page 50: Using Applications

    Using Applications This chapter tells you which applications to use for content creation, gaming and entertainment purposes.

  • Page 51: Multimedia Playback

    Audigy. If the Dolby Digital signal is to be decoded by an external decoder, AC-3 decoding must be disabled in the Speaker - Settings section of Surround Mixer. For more information, refer to the Creative Surround Mixer online Help. Using Applications 5-2...

  • Page 52: Playing Mp3 Or Wma Files

    Playing back Wave Use Creative PlayCenter to play back both Wave and CD Audio files. WAV is the format for digital audio files on the Windows operating platform. CD Audio refers to audio compact discs that can be played on and CD Audio files your CD-ROM drive.

  • Page 53: Content Creation

    SoundFont banks Applying voice When singing and recording your own songs, you can enhance your voice, or even add special effects. You can do this with EAX ADVANCED HD™ Control, which can be accessed from Creative Surround effects Mixer. Recording sound Creative Recorder is an easy way of recording any audio source without worrying about mixer settings.

  • Page 54: Advanced Content Creation

    Recording digital You can do digital recording and editing (16-bit, 48 kHz) on your computer with Sound Blaster Audigy using Creative Wave Studio and WaveLab Lite. Connect any SPDIF compatible device such as a DAT audio deck and select Digital In Creative Surround Mixer.

  • Page 55: Creating Multiple Effects

    Soundfont banks, and then use them in your bundled MIDI sequencer. Internet Entertainment Encoding CD songs With Creative PlayCenter, you can encode and record all your favorite CD songs into your computer’s hard drive, so that you have a database of customized song lists. to MP3 format Downloading and With Creative PlayCenter, you can add current songs to your database by downloading them from various sites on the Internet.

  • Page 56: Gaming Reference

    Gaming Reference Enjoying EAX Enjoy the many EAX ADVANCED HD™ titles designed by top game developers, which immerse you in realistic environments. Visit www.eax.creative.com for a full list of compatible titles. ADVANCED HD™ support Enjoying DirectSound3D (DS3D) games are supported on your Sound Blaster Audigy. You can hear sounds positioned in 3D space that enhance your game experience.

  • Page 57: Customizing Environments For Non-3D Games

    Customizing You can create customized environments for your non-EAX ADVANCED HD™ games using the EAX ADVANCED HD™ Control panel, which can be accessed from Creative Surround Mixer. environments for non-3D games Using Applications 5-8...

  • Page 58: General Specifications

    General Specifications This section displays the specifications of your Sound Blaster Audigy card, Audigy Extension card and external Audigy Drive.

  • Page 59: Features

    General Specifications This section lists the specifications of your Sound Blaster Audigy card, Audigy extension card and external Audigy Drive. Features PCI Bus Mastering PCI Specification Version 2.1 compliant Bus mastering reduces latency and speeds up system performance Audigy Processor Advanced hardware accelerated digital effects processing 32-bit digital processing, which maintains a 192 dB dynamic range Patented 8-point interpolation that reduces distortion to inaudible levels...
  • Page 60 Professional Digital Supports Sony/Philips Digital Interface (SPDIF) format input signal of up to 24-bit/96 kHz quality SPDIF output up to 24-bit resolution at selectable sampling rate of 44.1, 48 or 96 kHz Audio Processing Note: SPDIF output not available during playback of protected digital audio contents authored with Microsoft DRM (Digital Rights Management) technology Selectable 6-channel SPDIF output to external amplifier/digital speaker systems Software switching of SPDIF Input-to-Output (bypass) to minimize cable connection hassle...

  • Page 61: Connectivity

    Creative Multi Speaker Multispeaker technology Upmixes mono or stereo sources to 5.1 channels Surround (CMSS ™ ™ Professional-quality panning and mixing algorithm SB1394 Compatibility ™ Compliant to IEEE 1394a specification Supports data rates of 100, 200, and 400 Mbps Supports up to 63 IEEE 1394 compatible devices in a daisy-chain configuration...

  • Page 62: Audigy Extension Card

    SB1394 Interfaces One 2 x 5 pin Internal SB1394 connector on card for connection to the Audigy Extension card One 6-pin SB1394 connector/port on rear bracket The 6-pin SB1394 connector/ port has a 2 watt maximum power output. Connect only one high power usage device such as an IEEE 1394 hard disk and CD-RW drive to this port unless...
  • Page 63 One shared line-level analog Line/Microphone input (Line-In 2/Mic- In 2) via ¼” stereo jack. Shared input selectable via knob. Gain/level control for microphone Two RCA jacks with left and right channel stereo Auxiliary input Two optical connectors for optical SPDIF input and output Two mini MIDI DIN (female) connectors for separate MIDI input and output One SB1394 connector for 1394 input and output One infrared receiver for receiving information from the remote control (transmission range within 4...

  • Page 64: B Troubleshooting & Faq's

    Troubleshooting & FAQ’s This section provides solutions to problems you may encounter during installation or normal use.

  • Page 65: Problems Installing Software

    This appendix provides solutions to problems you may encounter during installation or normal use. If you have a technical problem with this product, you may wish to consult our self-help tool “Knowledgebase” for on-line troubleshooting and solutions. (www.europe.creative.com/support). Problems The installation does not start automatically after the Sound Blaster Audigy Installation CD is inserted.

  • Page 66: Problems With Sound

    Problems with There is unexpected excessive environmental sound or effects when an audio file is played. The last selected preset is an inappropriate environment for the current audio file. Sound To switch to an appropriate environment: 1. Double-click the EAX ADVANCED HD™ Control Panel icon in AudioHQ. 2.
  • Page 67 No audio output when playing digital files such as .WAV, MIDI files or AVI clips. Check the following: The speakers’ volume control knob, if any, is set at mid-range. Use Creative Mixer to adjust the volume, if necessary. The powered speakers or external amplifier are connected to the card’s Line Out or Rear Out jack.
  • Page 68 No audio output when playing audio CDs or DOS games that require a CD-ROM. To solve this problem: Make sure the Audio connector on the CD-ROM drive and the CD In connector on the audio card are connected. Enable digital CD playback: For Windows 98 SE 1.
  • Page 69 For Windows 2000 and Windows XP 1. Click Start -> Settings -> Control Panel. 2. In the Control Panel dialog box, double-click the System icon. 3. In the System Properties dialog box, click the Hardware tab. 4. Click the Device Manager button. 5.

  • Page 70: Problems With File Transfers On Some Via Chipset Motherboards

    The VT82C686B chipset has its model number inscribed on the chip. If you have the VT82C686B chipset: Creative recommends that you first contact your computer vendor or motherboard manufacturer for the latest solution. Some users have solved the above problems by doing one or both of the following: •...

  • Page 71: Insufficient Soundfont Cache

    BIOS for your motherboard from the manufacturer’s web site*. *Content in these web sites is controlled by other companies. Creative bears no responsibility for information or downloads obtained from them. This information is provided only as a convenience to you.

  • Page 72: Problems With Multiple Audio Devices

    4. Double-click Sound, Video And Game Controllers, and then select Creative Audigy Gameport (Creative Game Port for Windows 2000). 5. Click the Properties button. 6. In the Properties dialog box: If you have an Original Configuration (Current) check box: • Clear the check box to disable it.
  • Page 73 Alternatively, during the installation of your Sound Blaster Audigy card, do the following: If your computer detects an installed Sound Blaster Live! Series or Sound Blaster PCI512 audio card, a message box recommending that you completely uninstall and remove the older audio device will appear.

  • Page 74: Problems With Sound Blaster Live! Series Or Sound Blaster Pci512 Card

    2. In the Control Panel window, double-click the System icon. 3. In the System Properties dialog box, click the Device Manager tab. 4. Double-click Sound, Video And Game Controllers, and then select Creative Sound Blaster Live! Series or Creative Sound Blaster PCI512.

  • Page 75: Problems With Encore Dvd Player (Not Included

    1. In the Windows system tray, right-click the Disc Detector icon, and then click Properties. Player (not 2. On the General tabbed page of the Creative Disc Detector dialog box, make sure that Enable Disc included) Detector check box is selected.

  • Page 76: Problems With Software Dvd Player (Not Included

    Problems with Changing audio configuration (for example, switching from 6-channel mode to SPDIF Output mode or vice versa) while watching a DVD movie does not seem to work, even though all settings in the Software DVD software DVD player and in Surround Mixer are correct. Player To solve this problem: (not included)

  • Page 77: Problems With Installing Non-Creative Applications

    You may see the message when you install hardware drivers from companies other than Creative. If you do, you may choose to click the Continue Anyway button. Device drivers not signed by Microsoft may be used in Windows XP, and need not impair or destabilize your computer.
  • Page 78 To solve this problem: 1. Click Start -> Settings -> Control Panel. 2. In the Control Panel window, double-click the AudioHQ icon. 3. In the AudioHQ window, double-click the Device Controls icon. 4. Click the Sampling Rate tab. 5. Click the required sampling rate from the Digital Output Sampling Rate list. Troubleshooting &...

  • Page 79: Technical Support

    We are committed to giving you the best products aswell as the best service by providing you with a comprehensive suite of eService options complemented by telephone support. With Creative's eService strategy, we deliver the best possible customer experience using our multilingual Customer support portal, interactive chat, email support and our self-service knowledgebase.

  • Page 80: Webchat

    You have the option to contact our service support team via telephone. Telephone numbers can Telephone be found in the “Creative European Contact Centre” section below. The Creative website offers a range of updates and drivers for our products in a variety of Download Drivers operating systems.

  • Page 81: If You Have A Problem

    Please retain all contents including packaging and proof of purchase until you are fully satisfied with your product. Problem If you have a problem installing or using your Creative product, please use the Creative eServices and/or telephone support for assistance. Should you contact Technical Support, you may be asked for information regarding the following:...

  • Page 82: Returning A Product For Repair

    Creative may replace or repair the product with new or re-conditioned parts, and the faulty parts will become the property of Creative. The warranty period for your repaired/replacement item is 90 days from the date of shipment from Creative, or what is left on the original item’s warranty, whichever is longer.

  • Page 83: Limited Warranty

    In no event shall Creative or its licensors be liable for any indirect, incidental, special or consequential loss or for any lost profits, savings or data arising from or relating to the use of this product, even if Creative or its This warranty gives you specific licensors have been advised of the possibility of such loss.

  • Page 84: Creative European Contact Centre

    Creative European Contact Centre CREATIVE LABS (IRELAND) LTD., Italy Holland Technical Support Department, +353 1 4333210 +353 1 4333272 Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Austria Switzerland Fax: +353 1 8205052 +353 1 4380060 +353 1 4380070 United Kingdom...

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