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Ativa AWGR54 User Manual

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Ativa Tech Support
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© 2006 Ativa. All rights reserved. All trade names are registered trademarks of respective manufacturers listed.
Apple, AirPort, Mac, Mac OS, and AppleTalk are trademarks of Apple Computer, Inc., registered in the U.S. and
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Wireless G
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Summary of Contents for Ativa AWGR54

  • Page 1 Ativa Tech Support US: 1-866-91-ATIVA (1-866-912-8482) © 2006 Ativa. All rights reserved. All trade names are registered trademarks of respective manufacturers listed. Apple, AirPort, Mac, Mac OS, and AppleTalk are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.
  • Page 2 Wireless G Router User Manual User Manual AWGR54...

  • Page 4: Table Of Contents

    Table of Contents Introduction ..........1 Benefits of a Home Network.

  • Page 6: Introduction

    Introduction Thank you for purchasing the Ativa Wireless G Router (the Router). The following two short sections discuss the benefits of home networking and outline best practices for maximizing your wireless home network range and performance. Please be sure to read through this User Manual completely, and pay special attention to the section entitled “Placement of your Router for Optimal...

  • Page 7: Placement Of Your Router For Optimal Performance

    10 feet away from the Router in order to see if distance is the problem. If difficulties persist even at close range, please contact Ativa Technical Support.
  • Page 8 Introduction Avoid Obstacles and Interference Avoid placing your Router near devices that may emit radio “noise,” such as microwave ovens. Dense objects that can inhibit wireless communication include: • Refrigerators • Washers and /or dryers • Metal cabinets • Large aquariums •...
  • Page 9 • For Ativa wireless networking products, use the detailed Site Survey and wireless channel information included with your Wireless Network Card or Adapter. See your Network Card’s user guide for more information.
  • Page 10 Introduction For more information regarding our networking products, visit our website at www.ativasupport.com or call Ativa Technical Support at: US: 1-866-91-ATIVA (1-866-912-8482)

  • Page 11: Product Overview

    In minutes you will be able to share your Internet connection and network your computers. The following is a list of features that make your new Ativa Wireless G Router an ideal solution for your home or small office network.
  • Page 12 Product Overview Integrated 10/100 4-Port Switch The Router has a built-in, 4-port network switch to allow your wired computers to share printers, data and MP3 files, digital photos, and much more. The switch features automatic detection so it will adjust to the speed of connected devices.
  • Page 13 Product Overview Integrated 802.11g Wireless Access Point 802.11g is an exciting new wireless technology that achieves data rates up to 54Mbps, nearly five times faster than 802.11b. MAC Address Filtering For added security, you can set up a list of MAC addresses (unique client identifiers) that are allowed access to your network.

  • Page 14: Knowing Your Router

    Knowing your Router Package Contents • Ativa Wireless G Router • Quick Installation Guide • Ativa Easy Install Wizard Software CD with User Manual • Ativa RJ45 Ethernet Networking Cable • Power Supply System Requirements • Broadband Internet connection such as a cable or DSL modem with RJ45 (Ethernet) connection •...
  • Page 15 Knowing your Router The Router has been designed to be placed on a desktop. All of the cables exit from the rear of the Router for better organization and utility. The LED indicators are easily visible on the front of the Router to provide you with information about network activity and status.
  • Page 16 Knowing your Router Modem Status LED This LED lights in BLUE to indicate that your modem is connected properly to the Router. It blinks rapidly when information is being sent over the port between the Router and the modem. No WAN Link Solid Blue Good WAN Link Blinking Blue...
  • Page 17 Knowing your Router Reset button is located on the side of the unit. Power Jack Connect the included 5V DC power supply to this jack. Connections to Computers (Wired Computer Ports) Connect your wired (non-wireless) computers to these ports. These ports are RJ45, 10/100 auto-negotiation, auto-uplinking ports for standard UTP category 5 or 6 Ethernet cable.
  • Page 18 Knowing your Router Reset Button The “Reset” button is used in rare cases when the Router may function improperly. Resetting the Router will restore the Router’s normal operation while maintaining the programmed settings. You can also restore the factory default settings by using the “Reset” button. Use the restore option in instances where you may have forgotten your custom password.

  • Page 19: Connecting And Configuring Your Router

    DESKTOP CARDS. Easy Install Wizard Ativa has provided our Easy Install Wizard software to make installing your Router a simple and easy task. You can use it to get your Router up and running in minutes. The Easy Install Wizard requires that your Windows 98SE, Me, 2000, or XP;...
  • Page 20 Connecting and Configuring your Router IMPORTANT: Run the Easy Install Wizard software from the computer that is directly connected to the cable or DSL modem. DO NOT CONNECT THE ROUTER AT THIS TIME. Step 1 Run the Easy Install Wizard Software Shut down any programs that are running on your computer at this time.
  • Page 21 Connecting and Configuring your Router Welcome Screen After you insert the CD into your CD-ROM drive, the Wizard’s welcome screen will appear. Make sure you have not connected the Router at this point. If you have connected your Router, please reconnect your computer directly to the modem.
  • Page 22 Connecting and Configuring your Router Step 2 Set up the Hardware The Wizard will walk you through connecting your Router to your computer and modem. Follow the steps on the screen using the pictures as a guide. This step instructs you to locate the cable connected between your modem and the networking port on your computer.
  • Page 23 Connecting and Configuring your Router This step instructs you to look at the lights on the front of your Router. Make sure the appropriate lights are ON. Refer to the Easy Install Wizard software on your computer’s screen for more details. Click “Next”...
  • Page 24 Connecting and Configuring your Router Wireless Setup This step is optional. Click “Next” if you want to skip it. Using this step, you can customize your wireless network settings if you want to. Follow the steps on the screen to complete this step.
  • Page 25 Connecting and Configuring your Router Step 5 Configure the Router The Wizard will now transfer all of the configuration information to the Router. This will take approximately one minute. During this time, do not turn off the Router or computer. The Router will restart itself at the end of this step. Checking Internet The Wizard will now check for an Internet connection.
  • Page 26 Connecting and Configuring your Router Congratulations. You have finished installing your new Ativa Router. You are ready to set up the other computers in your home. You can also add computers to your Router anytime you want.

  • Page 27: Alternate Setup Method

    Alternate Setup Method The Web-Based Advanced User Interface is a web-based tool that you can use to set up the Router if you don’t want to use the Easy Install Wizard. You can also use it to manage advanced functions of the Router. From the Web-Based Advanced User Interface, you can perform the following tasks: •...
  • Page 28 Alternate Setup Method Turn your cable or DSL modem on by reconnecting the power supply to the modem. Mac or PC computer that was originally connected to the cable or DSL modem Network cable (to computer) To power adapter Existing networking cable (came with modem) Note: Your Router may have ports in different locations than depicted in the illustration above.
  • Page 29 Alternate Setup Method Step 2 Set up your Computer’s Network Settings to Work with a DHCP Server See the section in this User Manual called “Manually Configuring Network Settings” for directions. Step 3 Configure the Router Using the Web-Based Advanced User Interface Using your Internet browser, you can access the Router’s Web-Based Advanced User Interface.
  • Page 30 Alternate Setup Method Logging out of the Router One computer at a time can log into the Router for the purposes of making changes to the settings of the Router. Once a user has logged in to make changes, there are two ways that the computer can be logged out. Clicking the “Logout”...
  • Page 31 Alternate Setup Method Home Button The “Home” button is available in every page of the UI. Pressing this button will take you back to the home page. Internet Status Indicator This indicator is visible in all pages of the UI, indicating the connection status of the Router.
  • Page 32 Alternate Setup Method Help Button The “Help” button gives you access to the Router’s help pages. Help is also available on many pages by clicking “more info” next to certain sections of each page. LAN Settings Shows you the settings of the Local Area Network (LAN) side of the Router.
  • Page 33 Alternate Setup Method Step 4 Configure your Router for Connection to your Internet Service Provider (ISP) The “Internet /WAN” tab is where you will set up your Router to connect to your Internet Service Provider (ISP). The Router is capable of connecting to virtually any ISP’s system provided you have correctly configured the Router’s settings for your ISP’s connection type.
  • Page 34 Alternate Setup Method Setting your Connection Type From the “Connection Type” page, you can select the type of connection you use. Select the type of connection you use by clicking the button next to your connection type and then clicking “Next”...
  • Page 35 Alternate Setup Method Setting your Internet Service Provider (ISP) Connection Type to Dynamic IP A dynamic connection type is the most common connection type used with cable modems. Setting the connection type to “dynamic” in many cases is enough to complete the connection to your ISP.
  • Page 36 Alternate Setup Method Setting your Internet Service Provider (ISP) Connection Type to Static IP A static IP address connection type is less common than other connection types. If your ISP uses static IP addressing, you will need your IP address, subnet mask, and ISP gateway address.
  • Page 37 Alternate Setup Method Setting your ISP Connection Type to PPPoE Most DSL providers use PPPoE as the connection type. If you use a DSL modem to connect to the Internet, your ISP may use PPPoE to log you into the service. If you have an Internet connection in your home or small office that doesn’t require a modem, you may also use PPPoE.
  • Page 38 Alternate Setup Method User Name This space is provided to type in your user name that was assigned by your ISP. Password Type in your password and re-type it into the “Retype Password” box to confirm it. Service Name A service name is rarely required by an ISP. If you are not sure if your ISP requires a service name, leave this blank.
  • Page 39 Alternate Setup Method Setting Custom Domain Name Server (DNS) Settings A “Domain Name Server” is a server located on the Internet that translates Universal Resource Locators (URLs) like “www.ativasupport.com” into IP addresses. Many Internet Service Providers (ISPs) do not require you to enter this information into the Router.
  • Page 40 Router, its own MAC address will be “seen” by the ISP and may cause the connection not to work. Ativa has provided the ability to clone (copy) the MAC address of the computer into the Router. This MAC address, in turn, will be seen by the ISP’s system as the original MAC address and will allow...
  • Page 41 Alternate Setup Method Cloning your MAC Address To clone your MAC address, make sure that you are using the computer that was ORIGINALLY CONNECTED to your modem before the Router was installed. Click the “Clone” button . Click “Apply Changes” .

  • Page 42: Using The Web-Based Advanced User Interface

    Using the Web-Based Advanced User Interface Viewing the LAN Settings Clicking on the header of the “LAN Setup” tab will take you to its header page. A quick description of the functions can be found here. To view the settings or make changes to any of the LAN settings, click on “LAN Settings”...

  • Page 43: Changing Lan Settings

    There is no need to change the subnet mask. This is a unique, advanced feature of your Ativa Router. It is possible to change the subnet mask if necessary; however, do NOT make changes to the subnet mask unless you...
  • Page 44 IP address to change. Local Domain Name The default setting is “Ativa”. You can set a local domain name (network name) for your network. It is not necessary to change this setting unless you have a specific naming requirement. You can name the network...

  • Page 45: Viewing The Dhcp Client List Page

    Using the Web-Based Advanced User Interface Viewing the DHCP Client List Page You can view a list of the computers (known as clients), which are connected to your network. You are able to view the IP address of the computer, the host name (if the computer has been assigned one), and the MAC address of the computer’s network interface card (NIC).
  • Page 46 Using the Web-Based Advanced User Interface Changing the Wireless Network Name (SSID) To identify your wireless network, a name called the SSID (Service Set Identifier) is used. The default SSID of the Router is “Ativa54g”. You can change this to anything you want to or you can leave it unchanged. If there are other wireless networks operating in your area, you will want to make sure that your SSID is unique (does not match that of another wireless network in the area).
  • Page 47 Using the Web-Based Advanced User Interface Using the Wireless Mode Switch Your Router can operate in three different wireless modes: “g and b”, “g only”, and “b only”. The different modes are explained on the next page.
  • Page 48 Using the Web-Based Advanced User Interface g and b Mode In this mode, the Router is compatible with 802.11b and 802.11g wireless clients simultaneously. This is the factory default mode and ensures successful operation with all Wi-Fi-compatible devices. If you have a mix of 802.11b and 802.11g clients in your network, we recommend setting the Router to g and b mode.
  • Page 49 Using the Web-Based Advanced User Interface Using the Broadcast SSID Feature Note: This advanced feature should be employed by advanced users only. For security, you can choose not to broadcast your network’s SSID. Doing so will keep your network name hidden from computers that are scanning for the presence of wireless networks.

  • Page 50: Securing Your Wi-Fi Network

    Using the Web-Based Advanced User Interface ® Securing your Wi-Fi Network Here are a few different ways you can maximize the security of your wireless network and protect your data from prying eyes and ears. This section is intended for the home, home office, and small office user. At the time of this User Manual’s publication, there are three encryption methods available.
  • Page 51 Most of the new wireless equipment in the market today supports both 64-bit and 128-bit WEP encryption, but you might have older equipment that only supports 64-bit WEP. All Ativa wireless products will support both 64-bit and 128-bit WEP. Encryption Keys After selecting either the 64-bit or 128-bit WEP encryption mode, it is critical that you generate an encryption key.
  • Page 52 Each client uses the same network key to access the network. Typically, this is the mode that will be used in a home environment. For a list of Ativa wireless products that support WPA, please visit our website at www.ativasupport.com.

  • Page 53: Wireless G Router

    Using the Web-Based Advanced User Interface Network key= MyPassword ���������� ������������ Network key= Network key= MyPassword MyPassword ����������������� ���������� ������������� Network key= WRONG Password ����������� ������������ The Wireless G Desktop Card cannot access the network because it is using a different network key than the network key that is configured on the Wireless G Router.
  • Page 54 Using the Web-Based Advanced User Interface Using a Hexadecimal Key A hexadecimal key is a combination of numbers and letters from A–F and 0–9. 64-bit keys are five two-digit numbers. 128-bit keys are 13 two-digit numbers. For instance: AF 0F 4B C3 D4 = 64-bit key C3 03 0F AF 0F 4B B2 C3 D4 4B C3 D4 E7 = 128-bit key In the boxes below, make up your key by writing in two characters between A–F and 0–9 in each box.

  • Page 55: Wep Setup

    Using the Web-Based Advanced User Interface WEP Setup 64-Bit WEP Encryption Select “WEP” from the “Security” menu’s “Allowed Client Type”. Select “64-bit” as the WEP mode. After selecting your WEP encryption mode, you can enter your key by typing in the hex key manually, or you can put a check mark in “Passphrase”, then type in your passphrase.
  • Page 56 Using the Web-Based Advanced User Interface 128-Bit WEP Encryption Note to Mac users: The passphrase option will not operate with Apple AirPort. To configure encryption for your Mac computer, set the encryption using the manual method described in the next section. Select “WEP”...

  • Page 57: Wpa Setup

    . This patch works only with the Windows XP operating system. You must download the latest driver for your Ativa Wireless G Notebook Card from the Ativa support site. Other operating systems are not supported at this time. Microsoft’s patch only supports devices with WPA-enabled drivers such as Ativa 802.11g products.

  • Page 58: Setting Wpa/Wpa2

    Using the Web-Based Advanced User Interface Setting WPA/WPA2 Select “WPA/WPA2” or “WPA2 only” from the “Allowed Client Type”. Select “Pre-shared key” as the authentication type. Enter your pre-shared key. This can be from eight to 63 characters and can be letters, numbers, or symbols. This same key must be used on all of the clients that you set up.
  • Page 59 Setting up WPA for Wireless Desktop and Wireless Notebook Cards that are NOT Manufactured by Ativa If you do NOT have an Ativa Wireless G Notebook Card and it is not equipped with WPA-enabled software, a file from Microsoft called “Windows XP Support Patch for Wireless Protected Access”...
  • Page 60 Using the Web-Based Advanced User Interface Under the “Wireless Networks” tab, click the “Configure” button and you will see the following screen. For a home or small business user, select “WPA-PSK” under “Network Authentication”. Note: Select “WPA” if you are using this computer to connect to a corporate network that supports an authentication server such as a radius server.

  • Page 61: Using The Access Point Mode

    Using the Web-Based Advanced User Interface Using the Access Point Mode Note: This advanced feature should be employed by advanced users only. The Router can be configured to work as a wireless network access point. Using this mode will defeat the NAT IP sharing feature and DHCP server. In Access Point (AP) mode, the Router will need to be configured with an IP address that is in the same subnet as the rest of the network that you will bridge to.

  • Page 62: Configuring The Firewall

    Using the Web-Based Advanced User Interface Configuring the Firewall Your Router is equipped with a firewall that will protect your network from a wide array of common hacker attacks including: • IP Spoofing • SYN flood • Land Attack • UDP flooding •...
  • Page 63 Using the Web-Based Advanced User Interface Configuring Internal Forwarding Settings The “Virtual Servers” function will allow you to route external (Internet) calls for services such as a web server (port 80), FTP server (Port 21), or other applications through your Router to your internal network. Since your internal computers are protected by a firewall, computers outside your network (over the Internet) cannot get to them because they cannot be “seen.”...
  • Page 64 Using the Web-Based Advanced User Interface Setting Client IP Filters The Router can be configured to restrict access to the Internet, email, or other network services at specific days and times. Restriction can be set for a single computer, a range of computers, or multiple computers. To restrict Internet access to a single computer, for example, enter the IP address of the computer you wish to restrict access to in the IP fields Next, enter “80”...

  • Page 65: Setting Mac Address Filtering

    Using the Web-Based Advanced User Interface Setting MAC Address Filtering The MAC address filter is a powerful security feature that allows you to specify which computers are allowed on the network. Any computer attempting to access the network that is not specified in the filter list will be denied access.
  • Page 66 Using the Web-Based Advanced User Interface Enabling the Demilitarized Zone (DMZ) The DMZ feature allows you to specify one computer on your network to be placed outside of the firewall. This may be necessary if the firewall is causing problems with an application such as a game or video conferencing application.
  • Page 67 Using the Web-Based Advanced User Interface WAN Ping Blocking Computer hackers use what is known as “pinging” to find potential victims on the Internet. By pinging a specific IP address and receiving a response from the IP address, a hacker can determine that something of interest might be there.
  • Page 68 Using the Web-Based Advanced User Interface Utilities Tab This screen lets you manage different parameters of the Router and perform certain administrative functions.

  • Page 69: Restarting The Router

    Using the Web-Based Advanced User Interface Restarting the Router Sometimes it may be necessary to restart or reboot the Router if it begins working improperly. Restarting or rebooting the Router will NOT delete any of your configuration settings. Restarting the Router to Restore Normal Operation Click the “Restart Router”...
  • Page 70 Using the Web-Based Advanced User Interface Restoring Factory Default Settings Using this option will restore all of the settings in the Router to the factory (default) settings. It is recommended that you back up your settings before you restore all of the defaults. Click the “Restore Defaults”...
  • Page 71 Using the Web-Based Advanced User Interface Saving a Current Configuration You can save your current configuration by using this feature. Saving your configuration will allow you to restore it later if your settings are lost or changed. It is recommended that you back up your current configuration before performing a firmware update.
  • Page 72 Using the Web-Based Advanced User Interface When the save is complete, you will see the following window. Click “Close”. The configuration is now saved. Restoring a Previous Configuration This option will allow you to restore a previously saved configuration. Click “Browse”. A window will open that allows you to select the location of the configuration file.

  • Page 73: Updating The Firmware

    Router’s address (default = 192.168.2.1) into the navigation bar of your browser. Updating the Firmware From time to time, Ativa may release new versions of the Router’s firmware. Firmware updates contain feature improvements and fixes to problems that may exist. When Ativa releases new firmware, you can download the firmware from the Ativa update website and update your Router’s firmware...
  • Page 74 Using the Web-Based Advanced User Interface Downloading a New Version of Firmware You will now be taken to the download page of “AWGR54 Firmware update - North America”. To download the new version of firmware, click the download logo ( A window will open that allows you to select the location where you want to save the firmware file.
  • Page 75 Using the Web-Based Advanced User Interface When the save is complete, you will see the following window. Click “Close”. The download of the firmware is complete. To update the firmware, follow the next steps in “Updating the Router’s Firmware”. Updating the Router’s Firmware In the “Firmware Update”...
  • Page 76 Using the Web-Based Advanced User Interface The “Update Firmware” box will now display the location and name of the Afirmware file you just selected. Click “Update”. You will be asked if you are sure you want to continue. Click “OK”. You will see one more message.
  • Page 77 Using the Web-Based Advanced User Interface Changing System Settings The “System Settings” page is where you can enter a new administrator password, set the time zone, enable remote management, and turn on and off the NAT function of the Router. Setting or Changing the Administrator Password The Router ships with NO password entered.
  • Page 78 Using the Web-Based Advanced User Interface Enabling Remote Management Before you enable this advanced feature of your Ativa Router, MAKE SURE YOU HAVE SET THE ADMINISTRATOR PASSWORD. Remote management allows you to make changes to your Router’s settings from anywhere on the Internet.
  • Page 79 Enabling/Disabling UPnP UPnP (Universal Plug-and-Play) is yet another advanced feature offered by your Ativa Router. It is a technology that offers seamless operation of voice messaging, video messaging, games, and other applications that are UPnP-compliant. Some applications require the Router’s firewall to be configured in a specific way to operate properly.
  • Page 80 Using the Web-Based Advanced User Interface Enabling/Disabling Auto Firmware Update This innovation provides the Router with the built-in capability to automatically check for a new version of firmware and alert you that the new firmware is available. When you log into the Router’s Web-Based Advanced User Interface, the Router will perform a check to see if new firmware is available.

  • Page 81: Manually Configuring Network Settings

    Manually Configuring Network Settings In order for your computer to properly communicate with your Router, you will need to change your PC’s TCP/IP settings to DHCP. Manually Configuring Network Adapters in Windows 2000, NT, or XP Click “Start”, “Settings”, then “Control Panel”. Double-click on the “Network and dial-up connections”...
  • Page 82 Manually Configuring Network Settings Manually Configuring Network Adapters in Windows 98SE or Me Right-click on “My Network Neighborhood” and select “Properties” from the drop-down menu. Select “TCP/IP -> settings” for your installed network adapter. You will see the following window. If “Specify an IP address”...
  • Page 83 Manually Configuring Network Settings Set up the computer that is connected to the cable or DSL modem FIRST using these steps. You can also use these steps to add computers to your Router after the Router has been set up to connect to the Internet.
  • Page 84 Manually Configuring Network Settings Manually Configuring Network Adapters in Mac OS X Click on the “System Preferences” icon. Select “Network” from the “System Preferences” menu. Select “Built-in Ethernet” next to “Show” in the Network menu.
  • Page 85 Manually Configuring Network Settings Select the “TCP/IP” tab . Next to “Configure:” , you should see “Manually” or “Using DHCP”. If you do not, check the PPPoE tab make sure that “Connect using PPPoE” is NOT selected. If it is, you will need to configure your Router for a PPPoE connection type using your user name and password.

  • Page 86: Recommended Web Browser Settings

    Recommended Web Browser Settings In most cases, you will not need to make any changes to your web browser’s settings. If you are having trouble accessing the Internet or the Web-Based Advanced User Interface, then change your browser’s settings to the recommended settings in this section.
  • Page 87 Recommended Web Browser Settings Make sure there are no check marks next to any of the displayed options: “Automatically detect settings”, “Use automatic configuration script”, and “Use a proxy server”. Click “OK”. Then click “OK” again in the “Internet Options” page. Netscape Navigator 4.0 or Higher...

  • Page 88: Troubleshooting

    Troubleshooting Problem: Installation CD does not automatically start. Solution: If the CD-ROM does not start the Easy Install Wizard automatically, it could be that the computer is running other applications that are interfering with the CD drive. If the Easy Install Wizard screen does not appear within 15-20 seconds, open up your CD-ROM drive by double-clicking on the “My Computer”...
  • Page 89 Troubleshooting Problem: The Easy Install Wizard cannot find my Router. Solution: If the Easy Install Wizard is not able to find the Router during the installation process, please check the following items: If the Easy Install Wizard is not able to find the Router during the installation process, there may be third-party firewall software installed on the computer attempting to access the Internet.
  • Page 90 Troubleshooting Problem: The Easy Install Wizard cannot connect my Router to the Internet. Solution: If the Easy Install Wizard is not able to connect the Router to the Internet, please check the following items: Use the troubleshooting suggestions within the Easy Install Wizard. If the troubleshooting screen does not open automatically, click on the “Troubleshoot”...
  • Page 91 This will cause the Router to reattempt communication with the modem. If the “WAN” light on the Router is not lit after completing these steps, please contact Ativa Technical Support. Try shutting down and restarting your computer. Problem: •...
  • Page 92 Solution: If you are unable to connect to the Internet from a wireless computer, please do the following: Look at the lights on your Router. Your Ativa Router’s lights should be as follows: • The “Power” light should be on.
  • Page 93 If you are also using an Ativa Wireless G Card or Adapter with this Router, the tray icon should look like this [place image here] (the icon may be red or green): The exact window that opens will vary depending on the model of wireless card you have;...
  • Page 94 (as opposed to wirelessly), ensure that “Broadcast SSID” is enabled. This setting is found on the Router’s wireless “Channel and SSID” configuration page. If you are still unable to access the Internet after completing these steps, please contact Ativa Technical Support.
  • Page 95 Troubleshooting Problem: My wireless network performance is inconsistent. Data transfer is sometimes slow. Signal strength is poor. I am having difficulty establishing and /or maintaining a Virtual Private Network (VPN) connection. Solution: Wireless technology is radio-based, which means connectivity and the throughput performance between devices decreases when the distance between devices increases.
  • Page 96 Problem: How do I extend the range of my wireless network? Solution: Ativa recommends using one of the following products to extend wireless network coverage throughout large homes or offices: • Wireless Access Point: A wireless access point can effectively double the coverage area of your wireless network.
  • Page 97 Troubleshooting Problem: I am having difficulty setting up Wired Equivalent Privacy (WEP) security on an Ativa Wireless Router. Solution: Log into your Wireless Router. Open your web browser and type in the IP address of the Wireless Router. (The Router’s default is 192.168.2.1.) Log into your Router by clicking on the “Login”...
  • Page 98 C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key Click “OK”, and then “Apply” to save the settings. If you are NOT using an Ativa wireless client card, please consult the manufacturer’s user manual for that wireless client card.
  • Page 99 Download the patch here: http://www.microsoft.com/downloads /details.aspx?FamilyID=009d8425- ce2b-47a4-abec-274845dc9e91&displaylang=en You also need to download the latest driver for your Ativa Wireless Notebook Card from the Ativa support site. Other operating systems are not supported at this time. Microsoft’s patch only supports devices with WPA- enabled drivers such as Ativa 802.11g products.
  • Page 100 Troubleshooting Problem: I am having difficulty setting up Wi-Fi Protected Access (WPA) security on an Ativa Wireless Router or for a home network. Solution: From the “Security Mode” drop-down menu, select “WPA-PSK (no server)”. For “Encryption Technique”, select “TKIP” or “AES”. This setting will have to be identical on the clients that you set up.
  • Page 101 Troubleshooting Problem: I am having difficulty setting up Wi-Fi Protected Access (WPA) security on an Ativa client card (Wireless Network Card or Adapter) for a home network. Solution: Clients must use the same key that the Wireless G Router or access point uses.
  • Page 102 Troubleshooting Problem: I am having difficulty setting up Wi-Fi Protected Access (WPA) security on an Ativa client card (Wireless Network Card or Adapter) for a business. Solution: Double-click the “Signal Indicator” icon to bring up the “Wireless Network Utility” screen. The “Advanced” button will allow you to view and configure more options of your client card.
  • Page 103 NOT using an Ativa client card for a home network. Solution: If you are NOT using an Ativa Wireless G Notebook Card and it is not equipped with WPA-enabled software, a file from Microsoft called “Windows XP Support Patch for Wireless Protected Access” is available for free download: http://www.microsoft.com/downloads /search.aspx?displaylang=en...
  • Page 104 Troubleshooting Enabling WPA-PSK (no server) In systems running Windows XP, click “Start > Control Panel > Network Connections”. Right-click on the “Wireless Networks” tab. The “Wireless Network Connection Properties” screen appears. Ensure the “Use Windows to configure my wireless network settings” box is checked. Under the “Wireless Networks”...

  • Page 105: Information

    Information Technical Support You can find technical support information at http://www.ativasupport.com through the tech-support area. If you want to contact technical support by phone, please call: US: 1-866-91-ATIVA (1-866-912-8482)
  • Page 106 Information FCC Statement DECLARATION OF CONFORMITY WITH FCC RULES FOR ELECTROMAGNETIC COMPATIBILITY We, Ativa, of 2200 Old Germantown Rd., Del Ray Beach, FL 33445, declare under our sole responsibility that the product, AWGR54 to which this declaration relates, complies with Part 15 of the FCC Rules. Operation is subject...
  • Page 107 Ativa warrants this product against defects in materials and workmanship for one year. If a defect is discovered, Ativa will, at its option, repair or replace the product at no charge provided it is returned during the warranty period, with transportation charges prepaid, to the authorized Ativa dealer from whom you purchased the product.
  • Page 108 Information...

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