Troubleshooting; Customer Service - Bose Wave Radio Owner's Manual

Maintaining Your Wave

Troubleshooting

Problem
Radio does not function
No sound
Remote control is inconsis-
tent or does not work
AM reception is weak
FM reception is weak

Customer service

22
®
Radio
What to do
• Make sure the power cord connector is inserted securely into the radio, matching the flat side of
the connector to the flat side of the jack.
• Make sure the power cord is fully plugged into an operating AC wall outlet.
• Increase the volume.
• Press the Mute button on the remote control to unmute the sound.
• Check the connections for any auxiliary component.
• Press AUX to hear a source connected to the AUX IN jacks.
• Be sure that the component is turned on.
• Check battery and its polarity (+ and –).
• Replace the battery, if necessary (See "Replacing the batteries" on page 21.).
• Operate the remote control closer to the radio.
• Check for interference from room lighting or sunlight, or dust or dirt on the lens. Try the radio in a
different location.
• Adjust the internal AM antenna by turning the radio slightly.
• Try moving the radio farther from a television, fluorescent lights, dimmer switches, or other elec-
tronic equipment which generate electrical noise.
• You may be in an area of weak AM signal coverage.
• If you are using the supplied FM antenna, check the FM antenna connection.
• Straighten and extend the arms of the antenna as far away from the radio as possible.
• Try moving the FM antenna closer to a window.
• If you are using the supplied coaxial cable, be sure it is connected securely.
• Contact your cable radio company for further assistance.
For additional help in solving problems, contact Bose Customer Service. See the inside back
cover for Bose Corporation offices and phone numbers.