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WHAT HAPPENS IF SOMETHING GOES WRONG
BEFORE contacting your local service force centre, check the following points:
Symptom
No power to the appliance
The temperature in the freezer section is too high
The freezer door will not open
The compressor runs continuously
Excessive frost and ice has built up
Noise
If after the above checks there is still a fault call your local Service Force Centre.
In-guarantee customers should ensure that the above checks have been made as the engineer will
make a charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for in-guarantee service calls.
Solution
Check there is power at the socket.
Check there is not a power cut by checking the
household lights.
Check the fuse has not blown.
Check the thermostat is turned to the correct
setting relative to ambient conditions.
Check the ambient temperature is within the
appliances operating limits of 10°C to 32°C.
Relocate the appliance if necessary.
- Has door just been opened?
If so leave for a few minutes to allow the air
pressure to equalise.
Adjust the thermostat to give correct temperature
control. See page 6.
Check that the door is closed.
Large quantities of food have recently been
placed in the cabinet / and or door is frequently
opened.
Check that air ventilation is not obstructed.
Ensure the door is not left open.
Check that nothing is preventing the door from
closing.
Is the door gasket intact and clean.
Has advised periodic defrosting been carried out.
Refer to normal operating sounds.
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