Panasonic TH-42LF30U Brochure page 4

O ur suit e of digital sig nage se rvi ce s
Design and Build-out:
System architecture and design
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Purchasing, logistics and warehousing of all equipment
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Hardware/software compatibility testing
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Remote device control integration for system management and remote diagnostics
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Media player staging
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System installation and integration
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I ncluding integration of content management system to accept electronic notifications,
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equipment issues, creation of tracking notifications and resolution.
Customer acceptance testing
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Customer training and launch
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Ongoing Digital Signage Services:
Content creation
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Content management
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Administrative rights for accessing content and displays by network, region,
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location and screen.
External data integration
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Maintenance and support (remote and field)
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Remote Maintenance and Support:
Network Operations and Data Center
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24/7/365 support via toll-free technical hotline
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Remote network monitoring and management
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Host application and store content
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Dedicated technicians for remote diagnostics, troubleshooting, rebooting and repair
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Trouble ticket generation and tracking through all aspects until resolution
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Field Maintenance and Support::
Dispatch service integrated with call center
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Onsite technical troubleshooting — problem assessment, repair/replace for all equipment
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Swap service for all equipment
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Preventive maintenance service — re-occurring service to maintain peak performance
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Asset management tracking
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Extended warranties
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Custom service level agreements
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