Troubleshooting A Damaged Computer; Troubleshooting The Battery - Dell OptiPlex GX100 User Manual

If the system has power, proceed to step 6. If the system does not have power, see
assistance.
6. Turn off the system, disconnect it from the electrical outlet, remove the computer cover, and reinstall all expansion cards that you removed in
step 4.
7. Replace the computer cover, and reconnect the system to an electrical outlet. Also, reconnect any telephone or telecommunication lines to
the computer.
8. Start the Dell Diagnostics
9. Run the System Board Devices test group.
If the tests complete successfully, your system is operating properly. If any of the tests fail, see
technical assistance.

Troubleshooting a Damaged Computer

If your computer was dropped or damaged, you should check your computer to see if it functions properly. If an external device attached to your
computer is dropped or damaged, contact the manufacturer of the device for instructions or see
technical assistance from Dell. To troubleshoot a damaged computer, perform the following steps:
1. Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their electrical outlets. Also, disconnect
any telephone or telecommunication lines from the computer.
CAUTION: Before you remove the computer cover, see
2. Remove the computer cover.
3. Check all the expansion-card connections in the computer.
4. Verify the diskette/tape drive, hard-disk drive, and all other internal connections.
Make sure that all cables are properly connected and that all components are properly seated in their connectors and sockets.
5. Replace the computer cover, reconnect the system to an electrical outlet, and reconnect any telephone or telecommunication lines.
6. Start the Dell Diagnostics
7. Run the System Board Devices test group.
8. If the tests complete successfully, your system is operating properly. If any of the tests fail, see
technical assistance.

Troubleshooting the Battery

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
If an error message indicates a problem with the battery or if
off, the battery may be defective.
To troubleshoot the battery, perform the following steps:
1. Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their electrical outlets. Also, disconnect
any telephone or telecommunication lines from the computer.
CAUTION: Before you remove the computer cover, see
2. Remove the computer cover.
3. Reseat the battery in its socket.
The battery is a coin cell that snaps into a socket on the system board.
4. If the problem is not resolved, replace the battery.
If the problem is still not resolved, you may have a faulty system board. See
by inserting the Dell ResourceCD and rebooting the system.
by inserting the Dell ResourceCD and rebooting the system.
System Setup
"Getting Help" for instructions on obtaining technical
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loses the system configuration information when the computer is turned
"Safety First—For You and Your
"Getting Help" for instructions on obtaining technical assistance.
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"Getting Help" for instructions on obtaining
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