Sony VPCEH11FX/B Troubleshooting Manual

Recovery, Backup and

Troubleshooting Guide

Please create your Recovery Media
immediately after setup.
4-272-829-11 (1) © 2011 Sony Corporation Printed in China
Introduction
About recovery
What is a recovery area?
The recovery area on the built-in storage device
What is recovery?
contains data for system and application
recovery. Typically, you cannot modify or delete
Recovery is the process of restoring your
data in this area, however, there is commercially
computer back to its original factory condition.
available software designed for this purpose.
There are two ways to recover your computer:
Why do I have to create Recovery
From Recovery Media

From the recovery area Media?

Recovery Media are used to restore your
computer back to its original factory condition.
If Windows does not start and you have deleted
the recovery area, you will need the Recovery
When do I have to perform
Media to perform recovery. Create the Recovery
recovery?
Media immediately after the computer is ready
If your computer has been unstable for use.

If your computer has been infected with a

About backup
computer virus
If your computer is experiencing problems

which cannot be solved through
What is a backup process?
troubleshooting
The backup process creates a backup copy of
If you have formatted the C: drive by mistake

your data stored on the built-in storage device
Which software should I use to
and saves it to another location.
maintain and recover my
computer?
Use the following software.
VAIO Care
Why do I have to back up my data?
Creating Recovery Media

Checking your computer hardware

Due to unexpected events or computer viruses,
you might lose various data stored on your built-
VAIO Care Rescue
Rescuing (backing up) your data in storage device. To restore the lost data, its

backup copy is needed.
Recovering your computer

It is strongly recommended that you back up
Erasing all the data on your built-in storage

your data regularly.
device
See the help file included with VAIO Care and
VAIO Care Rescue for more information.
Creating Recovery Media
4
Click Recovery & restore, select Recovery,
and then click Create Recovery Media.
You cannot use Blu-ray Disc™ media,
5
Read the on-screen instructions carefully, and
DVD-RAM, CD-R, and CD-RW discs as
then click Next.
Recovery Media.
6
Follow the on-screen instructions.
You can use optical discs and a USB flash drive as
Recovery Media. However, it is recommended
It may take some time to display the current
that you use optical discs, such as DVD-R, since
status of the procedure.
you may accidentally delete the data on the USB
Do not eject or disconnect the media while
flash drive.
creating Recovery Media, as doing so may result
The number of necessary discs, the types of in a failure of the process.
media you can use, and the capacity of the USB Keep the Recovery Media in a secure place.
flash drive you need will be displayed during the
Recovery Media creation process.
You may not be able to create Recovery Media
1
Connect your computer to the Internet,
with a USB flash drive depending on the drive
download and install the latest updates using
you use. See the help file included with
VAIO Update. VAIO Care for more information.
2
If you create Recovery Media (optical discs) on
the model without a built-in optical disc drive,
connect an external optical disc drive (not
supplied) to the computer and to an AC
power source.
3
Click Start , All Programs, and VAIO Care.
If the User Account Control window appears,
click Yes.
If you are currently logged onto your
computer as a standard user, you may be
prompted to enter an administrator name
and a password.
Recovering your computer
To restore your computer back to its original factory condition, follow one of the recovery methods
below.
Recovering your computer will delete all the data on the built-in storage device.
To recover from the To recover from
recovery area Recovery Media
On models with the ASSIST button
 1
If you recover your computer from Recovery
1 Media (optical discs) on the model without a
Press the ASSIST button while your
computer is off to launch built-in optical disc drive, connect an external
VAIO Care Rescue. optical disc drive (not supplied) to the
computer and to an AC power source.
2
Insert the disc into the optical disc drive or
If the display language selection window
appears, select your desired language and connect the USB flash drive to the USB port
click OK.
on the computer while the computer is in
Normal mode.
2
Click Start recovery wizard.
3
Turn off the computer and turn it on once
again.
To perform the custom recovery, select
Tools and click
4
If you are using the external optical disc drive
Start advanced recovery wizard.
or USB flash drive, press the F11 key several
3 times before the VAIO logo screen disappears.
Follow the on-screen instructions.
The Windows Boot Manager screen is
On models without the ASSIST button displayed.

1
Turn on your computer and press the F10 5
Press the  or  key to select
key several times before the VAIO logo Start VAIO Care Rescue and press the Enter
screen disappears.
key.
If the Edit Boot Options window is
displayed, press the Enter key.
If the display language selection window
appears, select your desired language and
If the display language selection window click OK.
appears, select your desired language and
6
Select Start recovery wizard.
click OK.
2
Select Start recovery wizard.
To perform the custom recovery, select Tools
and click Start advanced recovery wizard.
To perform the custom recovery, select
7
Follow the on-screen instructions.
Tools and click
Start advanced recovery wizard.
3
Follow the on-screen instructions.
See the back side.