Samsung UN60ES7500FXZA User Manual page 52

Issues
The TV won't turn on.
There is no picture/video.
The remote control does not
work.
The cable/set top box remote
control doesn't turn the TV on
or off, or adjust the volume.
This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to
✎
produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no
impact on the performance of the product.
To keep your TV in optimum condition, upgrade to the latest firmware on the Samsung web site by
✎
USB (samsung.com → Support → Downloads).
Solutions and Explanations
• Make sure the AC power cord is securely plugged in to the wall outlet
and the TV.
• Make sure the wall outlet is working.
• Try pressing the button on the TV to make sure the problem is not
P
the remote. If the TV turns on, refer to "Remote control does not work"
below.
• Check the cable connections. Remove and reconnect all cables
connected to the TV and external devices.
• Set the video outputs of your external devices (Cable/Sat Box, DVD,
Blu-ray etc) to match the TV's input connections. For example, if an
external device's output is HDMI, it should be connected to an HDMI
input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the correct input source
• Reboot the connected device by unplugging it, and then reconnecting
the device's power cable.
• Replace the remote control batteries. Make sure the batteries are
installed with their poles (+/–) in the correct direction.
• Clean the sensor's transmission window on the remote.
• Try pointing the remote directly at the TV from 5~6 feet away.
• Program the Cable/Set remote control to operate the TV. Refer to the
Cable/Set-Top-Box user manual for the SAMSUNG TV code.
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