Samsung UN46ES7500F E-Manual page 187

sound.
Yes: Select Yes if you can hear sound from
only one speaker or from neither speaker
during the sound test. There may be a
problem with the TV. Contact Samsung's Call
Center for assistance.
No: Select No if you can hear sound from
the speakers. There may be a problem with
your external equipment. Please check your
connections. If the problem persists, refer to
the external device's user manual.