Types Of Warranty Service - Lenovo J100 Quick Reference

Machine
Type Country or Region of Purchase
8461 United States, Canada, Latin
America, Europe, Middle East,
Africa, Korea, Australia, New
Zealand, Bangladesh, India,
Indonesia, Malaysia, Philippines,
Sinagapore, Sri Lanka, Vietnam,
Brunei, Thailand, PRC (China),
China (Hong Kong S.A.R), Taiwan,
and India
8462 Europe, Middle East, Africa, and
Japan

Types of Warranty Service

If required, your Service Provider will provide repair or exchange service
depending on the type of warranty service specified for your Machine in the
above table and as described below. Scheduling of service will depend upon
the time of your call and is subject to parts availability. Service levels are
response time objectives and are not guaranteed. The specified level of
warranty service may not be available in all worldwide locations, additional
charges may apply outside your Service Provider's normal service area, contact
your local Service Provider representative or your reseller for country and
location specific information.
1. Customer Replaceable Unit ("CRU") Service
Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to
install whereas Tier 2 CRUs require some technical skill and tools. CRU
information and replacement instructions are shipped with your Machine
and are available from Lenovo at any time on your request. You may
request that a Service Provider install CRUs, at no additional charge, under
the type of warranty service designated for your Machine. Lenovo specifies
in the materials shipped with a replacement CRU whether a defective CRU
must be returned. When return is required, 1) return instructions and a
container are shipped with the replacement CRU, and 2) you may be
charged for the replacement CRU if Lenovo does not receive the defective
CRU within 30 days of your receipt of the replacement.
2. On-site Service
Your Service Provider will either repair or exchange the failing Machine at
your location and verify its operation. You must provide suitable working
area to allow disassembly and reassembly of the Lenovo Machine. The area
must be clean, well lit and suitable for the purpose. For some Machines,
certain repairs may require sending the Machine to a designated service
center.
3. Courier or Depot Service *
Warranty Period
Parts and Labor - 1
year
Parts and Labor - 1
year
Appendix C. Lenovo Statement of Limited Warranty
Types of
Warranty
Service
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