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Eicon Networks Diva V8.3 Reference Manual

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Diva Server for Windows
v8.3

Reference Guide

www.eicon.com/divaserver

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Summary of Contents for Eicon Networks Diva V8.3

  • Page 1: Reference Guide

    Diva Server for Windows v8.3 Reference Guide www.eicon.com/divaserver...
  • Page 2 All names, products, and services mentioned herein are the trademarks or registered trademarks of their respective organizations and are the sole property of their respective owners. Dialogic, Eicon, Eicon Networks, Diva, Diva ISDN, Diva Client, and Connecting People to Information are registered trademarks or trademarks of Dialogic Corporation or its subsidiaries.
  • Page 3 Under the terms and conditions of this License Agreement: • You may install and use one copy of the Program on a single-user computer, file server, or on a workstation of a local area network, and only in conjunction with a legally acquired Dialogic hardware or software product;...
  • Page 4 • You transfer possession of any copy, modification or merged portion of the Program or documentation to another party in any way other than as expressly permitted in this License Agreement, this license is automatically terminated. Upgrades If the Program is provided as an upgrade and the upgrade is an upgrade from another software product licensed to You and Your Authorized Users by Dialogic, the upgrade is governed by the License Agreement earlier provided with that software product package and the present License Agreement does not grant you additional license(s).
  • Page 5 No Liability for Consequential Damage In no event shall Dialogic, its subsidiaries, directors, employees or suppliers be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of information, or other pecuniary loss and indirect, consequential, incidental, economic, or punitive damages) arising out of the use of or inability to use this Program, even if Dialogic has been advised of the possibility of such damages.

  • Page 6: Table Of Contents

    Software Installation... 17 Installing fully detected Diva Server adapters under Windows XP ... 19 Installing fully detected Diva Server adapters under Windows Server 2003 ... 23 Installing Diva Server adapters detected as ‘New Hardware’ ... 31 Software Configuration ... 40 Configuration with installed hardware ...
  • Page 7 Customer Services ... 75 Eicon Networks Supplier ... 75 Eicon Networks Help Web ... 75 Eicon Networks Customer Support ... 76 Comments ... 76 www.eicon.com/divaserver...

  • Page 8: About This Online Guide

    • You may wish to print out the pages required for installing the drivers. Structure of this guide This guide provides a detailed description of how to install and configure Diva Server for Windows, and how to troubleshoot your ISDN connection.

  • Page 9: About Diva Server For Windows

    • Support for R2 signaling E1 lines with a transfer rate of 64 kbps • Support for up to 240 B-channels for Diva Server BRI, 4BRI, T1/PRI, and 2PRI adapters • Support for up to 480 B-channels for Diva Server 4PRI adapters (the total amount of channels that can be used depends on the application) •...
  • Page 10 • Diva Server V-2PRI/E1/T1 and Diva Server V-4PRI/E1/T1: Creation of a trace message in the trace file if max. operation temperature is exceeded • Support for IP and TDM hybrid installations by using Diva Server SoftIP (v2.1 or higher enables fast data transfer using DMA (Direct Memory Access) procedures) •...

  • Page 11: Modem Emulation

    • Connection to ISDN routers, enabling access to a remote LAN or the Internet • Network access for PPP-compatible clients • Connection to a Windows 2000, Windows XP, or Windows Server 2003 server from digital, analog, and mobile networks with only one telephone number •...
  • Page 12 • Cross-board switching via interline connect (DSP-based monitor, bridge, and mixer for voice connections: supports multiline conference calls) • Page formats: ISO A4, ISO B4, ISO A3 • Standard, fine, super-fine, and ultra-fine resolution • Echo cancellation • Real time protocol (RTP) About Diva Server for Windows...
  • Page 13 Channelized T1 (robbed bit signaling) • Trunk modes (loop, ground, and wink start) • Tone dialing (DTMF and MF) • Pulse dialing • Ringer and busy tone detection • 56 kbps transfer rate • Call transfer About Diva Server for Windows services)

  • Page 14: Supported Hardware

    Supported Hardware Diva Server for Windows supports the following Diva Server adapters (max. eight Analog, BRI, 4BRI, PRI, 2PRI or four 4PRI in one computer): ISDN BRI adapters • Diva Server 2FX • Diva Server BRI-2M 2.0 • Diva Server 4BRI-8M 2.0 ISDN PRI adapters Diva Server PRI 2.0:...

  • Page 15: Requirements For Software Installation

    • At least 512 MB RAM (if more adapters are installed the capacity needs to be at least 1 GB) • Power supply with 450 W (6A with 3.3 V per Diva Server Multiport PRI adapter) Note: Depending on the computer, a stronger power supply needs to be used.

  • Page 16: Information On Installing Downloaded Software

    Information on installing downloaded software If you downloaded the Diva Server for Windows software from the Eicon Web site, please note the following: • Extract the files to your hard disk drive. Do not change the directory structure of the extracted files.

  • Page 17: Software Installation

    CHAPTER Software Installation You should not attempt to install the software for your Diva Server adapter at the same time as the operating system. Basic driver support for most Diva Server adapters is provided by the Microsoft operating system. These Diva Server adapters are fully detected by Windows XP or Windows Server 2003, and a basic set of drivers is installed automatically.
  • Page 18 Windows Server 2003 • If you are installing one of the following adapters, see Server adapters under Windows Server 2003 Diva Server 2FX Diva Server BRI-2M 2.0 Diva Server 4BRI-8M 2.0 Diva Server PRI 2.0 Diva Server T1/PRI • If you are installing one of the following adapters, see detected as ‘New Hardware’...

  • Page 19: Installing Fully Detected Diva Server Adapters Under Windows Xp

    Installing fully detected Diva Server adapters under Windows XP 1. After you have installed your Diva Server adapter as described in the printed installation guide that came with your adapter or that you downloaded from the Eicon Web site, start your computer.
  • Page 20 You may enter the MSNs or the extension range that you want to assign to RAS here. It is recommended to assign the MSNs or extension range later on in the Diva Server Configuration Manager because it provides a complete overview of the number configuration.
  • Page 21 6. If you are using a North American switch type and a Diva Server PRI adapter, the ‘ISDN Phone Number Information’ box is displayed: You may enter the phone numbers that you want to assign to RAS here. It is recommended to assign the phone numbers later on in the Diva Server Configuration Manager because it provides a complete overview of the number configuration.
  • Page 22 7. If you are using a North American switch type and a Diva Server BRI adapter, the ‘ISDN Phone Number and SPID Information’ box is displayed: You may enter the phone number and SPID (Service Profil ID) that you want to assign to RAS here.

  • Page 23: Installing Fully Detected Diva Server Adapters Under Windows Server 2003

    Diva Server for Windows, you must update the drivers with the software that is provided on your Diva Server Software Suite CD-ROM or that you downloaded from the Eicon Networks Web site. To update the drivers, follow the instructions below.
  • Page 24 5. If you are updating the drivers from the Diva Server Software Suite CD-ROM, the ‘License Agreement’ box appears. Read the license agreement carefully. If you accept it, select ‘I accept the above license agreement’ and click ‘Next’. If you do not accept it, click ‘Cancel’...
  • Page 25 7. If you have a Diva Server Analog adapter installed, the ‘Default Analog Switch Type’ box appears. In the ‘Analog Switch Type’ box, select the region where you use your adapter. Note: If you are changing the configuration and you want to use the same switch type as you selected during the update, select ‘Use existing switch type configuration’.
  • Page 26 Click ‘Next’ and proceed with the following step. Note: The services that you deactivate during the installation are not available in the Diva Server Configuration Manager. You have the opportunity to use these services if you activate them in the Diva Server Configuration Assistant. See configuration: on page 30.
  • Page 27 9. In the ‘Security Settings’ box, all possible services and interfaces are selected. Disable the services or interfaces you do not want to use for security reasons. You can set a password to prevent unauthorized users from changing the settings. You need to deactivate at least one service.
  • Page 28 10. In the ‘Services and Interface Selection’ box, select the services and interfaces you need for your system. If you selected ‘Secure Installation’, the services and interfaces you disabled in step 9 on page 27 11. If you selected the service ‘Modem via serial port and TAPI (Unimodem)’, the ‘Modem Installation’...
  • Page 29 Click ‘Back’ if you need to change the settings. Click ‘Next’ to copy the appropriate files to your system. Note: If you are installing a Beta version of the Diva Server software, a message might appear, warning you that the software has not been tested with Windows.

  • Page 30: Changing The Configuration

    This message indicates only that the Diva Server for Windows software does not yet have Microsoft certification. This does not prevent a correct installation of the software. Official final releases of Diva Server for Windows Software are Microsoft certified and this message does not appear.

  • Page 31: Installing Diva Server Adapters Detected As 'New Hardware

    • If you are installing the Diva Server adapter under Windows 2000, see Diva Server adapter under Windows 2000: • If you are installing the Diva Server adapter under Windows XP or Windows Server 2003, see To install the Diva Server adapter under Windows XP and Windows Server 2003: on page 36.
  • Page 32 Click ‘Next’ to continue the installation. Note: If you are installing a Beta version of the Diva Server software, a message might appear warning you that the software has not been tested with Windows. This message indicates only that the Diva Server for Windows software does not yet have Microsoft certification.
  • Page 33 9. In the ‘ISDN Switch Type or D-channel Protocol’ box, select the switch type as specified by your ISDN service provider, for example European ISDN (DSS1). Click ‘Next’. 10. The ‘ISDN Multisubscriber Numbers’ box is displayed: Software Installation...
  • Page 34 Diva Server Configuration Manager, RAS accepts all incoming calls. Click ‘Next’. 11. If you are using a North American switch type and a Diva Server BRI adapter, the ‘ISDN Phone Number and SPID Information’ box is displayed: You may enter the phone number and SPID (Service Profil ID) that you want to assign to RAS here.
  • Page 35 12. If you are using a North American switch type and a Diva Server PRI adapter, the ‘ISDN Phone Number Information’ box is displayed: You may enter the phone numbers that you want to assign to RAS here. It is recommended to assign the phone numbers later on in the Diva Server Configuration Manager because it provides a complete overview of the number configuration.
  • Page 36 To install the Diva Server adapter under Windows XP and Windows Server 2003: 1. After you have installed your Diva Server adapter as described in the printed installation guide that came with your adapter or that you downloaded from the Eicon Web site, start your computer.
  • Page 37 (where C: is the hard disk drive letter). Click ‘Next’ to install the drivers. Note: If you are installing a Beta version of the Diva Server software, a message might appear warning you that the software has not been tested with Windows. This message indicates only that the Diva Server for Windows software does not yet have Microsoft certification.
  • Page 38 You may enter the MSNs or the extension range that you want to assign to RAS here. It is recommended to assign the MSNs or extension range later on in the Diva Server Configuration Manager because it provides a complete overview of the number configuration.
  • Page 39 Diva Server Configuration Manager, RAS accepts all incoming calls. Click ‘Next’. 7. If you are using a North American switch type and a Diva Server BRI adapter, the ‘ISDN Phone Number and SPID Information’ box is displayed: You may enter the phone number and SPID (Service Profile ID) that you want to assign to RAS here.

  • Page 40: Software Configuration

    E1 line (see ‘Line Properties’ in the Diva Server Configuration Manager Online Help (DSMain.chm)). • If you installed a Diva Server adapter that was detected as ‘New Hardware’, RAS and CAPI are installed and connected to the adapter.

  • Page 41: Creating Configuration Files

    See below an example of a default installation for a Diva Server BRI-2M 2.0: 3. You can now add components to your Diva Server for Windows software and configure them as described in ‘Configuring’ in the Diva Server Configuration Manager Online Help (DSMain.chm).
  • Page 42 To activate a configuration file for your system, open the configuration file and click ‘File > Activate’; or click the activate button Note: You can only activate a configuration file for your system if the Diva Server adapters that are available in the Diva Server Configuration Manager correspond to the Diva Server adapters that are physically installed in your computer.

  • Page 43: Dial-Up Networking And Ras Administration

    Client and the called station as the Server. The RAS client/server architecture allows a station to be defined simultaneously as a server and as a client and therefore enables simultaneous initiation of outgoing and incoming ISDN connections. For example, this enables the peer-to-peer connection of two Windows 2000 or Windows XP workstations.
  • Page 44 6. In the ‘Network Connection Type’ box, select ‘Dial-up to private network’. Click ‘Next’. To continue with the configuration go to Under Windows XP and Windows Server 2003: 1. Under Windows XP: Click ‘Start > Settings > Control Panel > Network Connections > New Connection Wizard’.
  • Page 45 5. In the ‘Network Connection Type’ box, select ‘Connect to the network at my workplace’. Note: The screen might be slightly different under Windows Server 2003. Click ‘Next’. 6. In the ‘Network Connection’ box, select ‘Dial-up connection’ and click ‘Next’.
  • Page 46 Under Windows 2000, Windows XP, and Windows Server 2003: 7. If you have configured more than one port for outgoing calls, you must specify a port: Select a port, for example ‘ISDN channel - Eicon Diva Server BRI-2M’ to dedicate a line to this outgoing connection.
  • Page 47 For example, for a call to some regions in the United States where a line, a switch, or a device only supports a transfer rate of 56 kbps, add ‘^56K’ to the server phone number. The ‘T1 RBS’ switch type always uses a transfer rate of 56 kbps. Therefore, you must add ‘^56K’...
  • Page 48 V.110/9600 ^GSM3 asynchronous with flow control, without LLC, V.110/9600 ^PIAFS PIAFS 2.1/64K (Diva Server BRI, V-BRI, 4BRI, V-4BRI, any PRI, T1/PRI, and V-PRI) ^PIAFS^32K PIAFS 1.0/32K (Diva Server BRI, V-BRI, 4BRI, V-4BRI, any PRI, T1/PRI, and V-PRI)
  • Page 49 Click ‘Start > Settings > Control Panel’. Double-click ‘Network Connections’ and right-click the connection to which you want to assign multiple numbers. Under Windows Server 2003 Click ‘Start > Control Panel > Network Connections’ and right-click the connection to which you want to assign multiple numbers.
  • Page 50 In the properties dialog box of your connection, click the ‘Networking’ tab. You can now activate the desired network protocol(s) for your connection. For more detailed information on the RAS client, see the Windows Server 2003 RAS documentation. Dial-Up Networking and RAS Administration...

  • Page 51: Ras Server Setup

    ‘Set up an advanced connection > Accept incoming connections’. Since Windows XP Professional does not allow to set up a RAS server for a large number of incoming connections, the following description only refers to the Windows 2000 Server and Windows Server 2003 operating system.
  • Page 52 9. If your computer is part of a network, the ‘Managing Multiple Remote Access Servers’ box is displayed. Specify if you want to set up your RAS server to use an existing RADIUS server. By default, the RADIUS server is not used.
  • Page 53 7. If your computer is part of a network, the ‘Managing Multiple Remote Access Servers’ box is displayed. Specify if you want to set up your RAS server to use an existing RADIUS server. By default, the RADIUS server is not used.
  • Page 54 The user has the direct permission to dial into the RAS server. This permission overrules all remote access policies. • Deny access The user has no permission to dial into the RAS server. This denial also overrules all remote access policies. Dial-Up Networking and RAS Administration...
  • Page 55 To close the dialog box, click ‘OK’. Note: Only the users that are set up on the server are shown in the ‘Users’ list. For information on how to configure authorizations for remote access for Windows 2000 and Windows Server 2003 domains, see your Windows documentation.

  • Page 56: Ras Status

    1. Under Windows 2000 and Windows XP Click ‘Start > Settings > Network and Dial-up Connections’. Select the desired connection. Under Windows Server 2003 Click ‘Start > Control Panel > Network Connections’ and select the desired connection. 2. In the displayed dialog box, click ‘Properties’.
  • Page 57 1. To monitor the status of a RAS server port, click ‘Start > Programs > Administrative Tools > Routing and Remote Access’. 2. In the ‘Routing and Remote Access’ window, click the ‘+’ next to your RAS server to expand the tree.
  • Page 58 4. Double-click the port for which you want to display the ‘Port Status’. Dial-Up Networking and RAS Administration...

  • Page 59: Uninstalling

    CHAPTER Uninstalling If you want to uninstall all installed Diva Server adapters and related software, use Diva Server Uninstall as described below. If you do not want to uninstall all Diva Server adapters, use the Device Manager as described on Diva Server adapter uninstallation with Diva Server Uninstall: 1.
  • Page 60 Click ‘Start > Control Panel > System’. 2. In the ‘System Properties’ box, click the ‘Hardware’ tab. Click ‘Device Manager’. 3. In the ‘Device Manager’ box, right-click the entry of the Diva Server adapter that you want to uninstall. 4. Click ‘Uninstall’.

  • Page 61: Maintenance Tools

    To use the Diva Server Line Test utility, you must have installed your Diva Server adapter, Diva Server for Windows and connected your ISDN or analog line to the adapter. 1. To open Diva Server Line Test, click ‘Start > Programs > Diva Server for Windows > Diva Server Line Test’.

  • Page 62: Diva Server Diagnostics

    If Diva Server Line Test does not return an error, but you cannot get your Diva Server adapter to work properly, there might be a problem in the configuration of the application you are using with your Diva Server adapter (such as Dial-Up Networking or faxing software).

  • Page 63: Management Tools

    You may create your own set of management, for instance the Device Manager combined with the Diva Server Management. Diva Server Management is a tool that displays the current status of the connected lines, the active connections and the history of connections. Simply testing lines and connectivity is also part of Diva Server management.

  • Page 64: Features

    Telephony Application Programming Interface. An interface for communication programs to work with telephony and network services. For features of Diva Server ISDN adapters see the tables from page 65 on. For features of Diva Server Analog adapters see the tables from page 72 on.

  • Page 65: Features Of Diva Server Isdn Adapters

    Features of Diva Server ISDN adapters Features via interface: B-channel related: Transparent HDLC, 64/56 Transparent (Voice) X.75 64/56 kbps T.70/T.90 (T-Online) 1)9) V.110 (GSM) V.120 64/56 kbps (CompuServe) V.34+, V.90 analog modem 1)7)9) V.42, V.42bis X.75/V.42bis Change of B-channel protocol during a call X.25...
  • Page 66 Features via interface: Resolution: standard, fine, super-fine, 1)9) ultra-fine DTMF tone detection and transmission DTMF clamping On-board switching and conferencing (via line interconnect) Media mode (unknown, interactive voice, automated voice) Wave audio format (8-bit 8 kHz A-Law, 8-bit 8 kHz µ-Law, 8-bit 8 kHz PCM, 16-bit 8 kHz PCM) Silence detection Volume control...
  • Page 67 (SVC), and multiple logical connections per B-channel. The COM port supports X.25 with one PVC in the B-channel. DTMF tone detection and transmission is done via soft DTMF for Diva Server PRI-0M, Diva Server T1/PRI, and Diva Server PRI/E1/T1 adapters.
  • Page 68 On-board switching and conferencing Some switches do not offer supplementary services such as call transfer, overlap sending, three-party conference, or large conference. For these switches, the Diva Server adapters and software can provide these supplementary services by connecting or forwarding calls directly on the adapter (also known as 'tromboning’).
  • Page 69 Supplementary services The Diva Server for Windows software supports basic call services for all switch types that are available in the Diva Server Configuration Manager. In addition to this, it offers supplementary services for the following switch types: • Euro-ISDN (ETSI) BRI and PRI •...
  • Page 70 Supplementary services Euro-ISDN with switch type (ETSI) PRI CLIP (calling line • identification presentation) CLIR (calling line • identification restriction) COLP (connected line • identification presentation) COLR (connected line • identification restriction) KEY (keypad protocol) • AoC (advice of charge) •...
  • Page 71 Supplementary services Euro-ISDN with switch type (ETSI) PRI Generic functional procedures (basis for supplementary services in Q-Sig environment) Common information Redirected number translation from Q-Sig to Q.931 Escape message types Call Appearance/Call Handling (CACH) plus configuration Feature activators plus configuration Network display conversion/treatment Message waiting...

  • Page 72: Features Of Diva Server Analog Adapters

    Features of Diva Server Analog adapters Call control features • Dial tone detection • Dial pulse detection • Pulse dialing • Tone (DTMF/MF) dialing • Busy tone detection • Ring back tone detection • Special Information Tone (SIT) detection • Fax/modem detection •...
  • Page 73 • Full-duplex voice, ‘barge-in’ • Voice activity detection • Silence detection • Human talker detection • Fax signal detection • G.168 echo cancellation, up to 128 ms tail length • Recording automatic gain control (AGC) • Pitch control • Audio tap Voice over IP support •...
  • Page 74 • Fax polling/ Fax on demand • Reversal of fax direction • Fax password • Fax sub addressing • New fax header line • Page formats: ISO A4, B4, A3 • Standard, fine, super-fine and ultra-fine resolution • Color fax (JPEG-format) Data modem features •...

  • Page 75: Customer Services

    Eicon Networks provides various possibilities to obtain technical support for your Eicon Networks product. We recommend that you contact your Eicon Networks supplier first. If your supplier is not able to solve your problem visit our help web with its detailed information about a variety of topics.

  • Page 76: Eicon Networks Customer Support

    • Online training for ISDN, Diva Server API, and X.25 primarily 1st level technical support people, but much of the course is also suitable for a non-technical audience. Visit our Help Web at www.eicon.com/support/ema. Eicon Networks Customer Support If the information on the Help Web was not sufficient to help you solve the problem, contact our Customer Support.

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