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Troubleshooting
The Player can often be recovered using the PC.
Try recovery from the PC in case of a trouble, for example, when the Player cannot be
switched ON, it switches OFF spontaneously or the display is erroneous.
For details, refer to the support information in our website by visiting:
http://www.kenwood.com/
Symptom
Power cannot be switched ON or pressing a
The HOLD function is ON.
button does not start an operation.
Cancel the HOLD function with the HOLD switch on the Player (page 8).
The battery is nearly exhausted.
Recharge it if it is rechargeable or replace it if it is an alkaline battery.
The Player is being connected to the PC.
The Player is inoperable when it is connected to the PC in the storage mode.
The KENWOOD logo appears but
The HOLD function is ON.
immediately disappears.
Cancel the HOLD function with the HOLD switch on the Player (page 8).
The remaining battery power drops soon
The rechargeable battery is degraded.
after recharging.
Replace it with a brand-new rechargeable battery.
For the battery replacement, contact your nearest Kenwood service agent.
Audio is not heard.
Headphones are connected improperly.
Connect headphones correctly to the Player.
Battery cannot be recharged.
USB cable is connected improperly.
Check the connections on both the Player and PC sides.
The ambient temperature is outside the operating temperature range.
The battery should be recharged within the operating temperature range.
(page 30)
The player is connected to a USB hub.
The player does not function if connected to a bus power type USB hub.
Connect the player directly to the PC or to a self-powered USB hub.
Remedy
PC does not recognize the Player.
USB cable is defective.
Purchase and use another USB cable.
The Player is connected to the PC improperly.
Check the connection between the Player and PC.
The player is connected to a USB hub.
The player does not function if connected to a bus power type USB hub.
Connect the player directly to the PC or to a self-powered USB hub.
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