Service Information - EAW DX8 Instruction Manual

DISCLAIMER
EAW Commercial continually engages in research
related to product improvement, new materials, and
production methods. Design refinements are
introduced into existing products without notice as
a routine expression of that philosophy. For this
reason, any current EAW Commercial product may
differ in some respect from its published
description, but will always equal or exceed the
original design specifications unless otherwise
stated.
EAW Commercial is a trademark of LOUD
Technologies Inc.
All other brand names mentioned are trademarks
or registered trademarks of their respective holders,
and are hereby acknowledged.
© 2004 All Rights Reserved.
LOUD Technologies Inc.

7. SERVICE INFORMATION

In the event that your DX8 should require servicing,
please follow these instructions:
1. Call Tech Support at 1-888-337-7404, 8 am to 5 pm
PST (Monday-Friday), to verify the problem and
obtain a Return Authorization (RA) Number. Be
sure to have the serial number of the unit when
you call. You must have a Return Authorization
Number in order to obtain warranty service at the
factory or at an authorized service center.
2. Pack the unit in its original packaging. This is very
important. EAW Commercial is not responsible for
any damage that occurs during shipping due to
non-conventional packaging. Original packaging
helps to minimize the possibility of shipping
damage.
3. Include a legible note stating your name, return
shipping address, (no P.O. boxes), daytime phone
number, Return Authorization Number, and a
detailed description of the problem, including how
we can duplicate it.
4. Write the Return Authorization Number in BIG
BOLD PRINT on the top of the box.
5. Tech Support will tell you where to ship the unit
when you call for an RA Number. We suggest
insurance for all forms of cartage.
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