Troubleshooting Network Problems - LG 47CM565 Quick Setup Manual

1
Press the SETTINGS button to access the main menu.
2
Select the NETWORK → Network Status menu.
NETWORK
Network Connection
Network Status
Follow the instructions below that correlate to your network status.
Check the TV or the router.
When an
Network Status
Check the cable connection between the TV and the wired router.
1
TV
Reset the power for both the TV and the router/cable modem.
2
If you use a fixed IP address and choose to set the IP address automatically, an
Gateway 3
between TV and Gateway.
DNS
If you are not using a router, consult your Internet service provider for service.
4
Internet
Check the router or consult your Internet service provider.
When an
Network Status
Check the router/cable modem.
1
TV
- Unplug the router/cable modem, then plug it back in after 5 seconds.
- Press the Reset button on the router/cable modem.
Gateway
If you are not using a router, consult your Internet service provider.
2
DNS
Internet
When an
Network Status
Unplug the router/cable modem, then plug it back in after 5 seconds.
1
TV
Press the Reset button on the router/cable modem.
2
Check that the MAC address of the TV/router is registered with your Internet service
Gateway
3
provider. (The MAC address displayed on the right pane of the network status window should
DNS
be registered with your Internet service provider.)
Check the router manufacturer's website to make sure your router has the latest firmware
4
Internet
version installed.
Please call LG Customer Service if you experience any problems.

Troubleshooting Network Problems

Move OK
X appears between TV and Gateway.
X appears between Gateway and DNS.
X appears between DNS and Internet.
X
will appear