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Troubleshooting
Your notebook PC is sturdy and subject to few problems in the field.
However, you may encoun-ter simple setup or operating problems that
you can solve on the spot, or problems with periph-eral devices, that you
can solve by replacing the device. The information in this section helps
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you isolate and resolve some of these straightforward problems and
identify failures that require service.
4.1 Identifying The Problem
If you encounter a problem, go through the following procedure before
pursuing complex troubleshooting:
1. Turn off your notebook.
2. Make sure the AC adapter is plugged into your notebook and to an
active AC power source.
3. Make sure that any card installed in the PC card slot is seated
properly. You can also remove the card from the slot, thus eliminating
it as a possible cause of failure.
4. Make sure that any devices connected to the external connectors
are plugged in properly. You can also disconnect such devices, thus
eliminating them as possible causes of failure.
5. Turn on your notebook. Make sure it has been off at least 10 seconds
before you turn it on.
6. Go through the boot sequence.
7. If the problem has not been resolved, contact your support
representative.
Before you place the call, you should have the following information
ready so that the customer support representative can provide you with
the fastest possible solution:
● Product name
● Product configuration number
● Product serial number
● Purchase date
● Conditions under which the problem occurred
● Any error messages that have occurred
● Hardware configuration
● Type of device connected, if any
See the configuration label on the bottom of your notebook for
configuration and serial numbers.
Copyright-protected technology This product incorporates copyright
protection technology that is protected by U.S. patents and other
intellectual property rights. Use of this copyright protection technology
must be autho-rized by Macrovision, and is intended for home and other
limited viewing uses only unless otherwise authorized by Macrovision.
Reverse engineering or disassembly is prohibited.
4.2 GIGABYTE Service Information
More service information please link to GIGABYTE official website:
www.gigabyte.com
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