Juniper JUNOS SPACE SERVICE NOW Datasheet

JuNOS SPACE SERvICE NOW
Product Overview
Junos Space Service Now is the center
point of the Juniper service automation
solution, enabling users to automatically
detect incidents, collect diagnostic data,
and simplify incident escalation. Service
Now automates inventory management,
thus reducing time spent in manual
asset tracking. These capabilities
increase efficiency and uptime while
decreasing downtime and mean time to
resolution (MTTR).
Product Description
Juniper service automation consists of an ecosystem of tools, applications, and systems
targeted towards simplifying and streamlining operations, bringing operational efficiency,
reducing downtime, and increasing ROI for networks running Juniper Networks
operating system.
Junos Space Service Now is the control point that enables the service automation
infrastructure. Service Now includes components that seamlessly work within a customer's
environment and are securely integrated with Juniper's case management and contract
management systems for service automation delivery. These components include:
• Advanced Insight Scripts, running on Junos OS-based devices, are event-specific
incident management scripts written based on the experience and knowledge of a
Juniper Networks Technical Assistance Center (JTAC) engineer. These scripts detect
issues on devices, collect troubleshooting and diagnostic information and send an
indication to Service Now.
• Juniper Networks Support Systems (JSS) are expert systems, located within Juniper's
premises and securely integrated with Service Now, that provide an interface to the
Juniper Customer Support Center (CSC) case management, contract management
systems, and knowledge repositories. JSS collects event and incident information and
diagnostic details for ticket creation from Service Now. JSS also provides case updates
to Service Now, as well as targeted service and support information to Service Now and
Junos Space Service Insight, for efficient operations.
In addition to this, the Juniper service automation solution provides proactive
management and maintenance capabilities via Junos Space Service Insight. Service
Insight is an application on the Junos Space platform that uses periodic health data
collected via Service Now to deliver proactive management capabilities such as Proactive
Bug Notification and EOL/ EOS analysis.
Why Automate
Juniper service automation provides a seamless and secure solution that simplifies
operational processes, thus enhancing staff productivity. When labor intensive tasks such
as asset inventory management are automated, staff can focus on the tasks most critical
to the business.
DATASHEET
® Junos ®
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