If You Do Not See All Your Devices With The Powerline Utility - NETGEAR XAV1301v1/XAVB1301v1 User Manual

- The Ethernet cable is unplugged.
- The device connected through the Ethernet cable is turned off.
- The adapter is idle for 10 minutes.
The adapter returns to normal mode within 2 seconds once the Ethernet link is up.
Powerline LED
• Off. The Powerline devices cannot find each other. Make sure that the Powerline devices
are plugged into outlets with power, and that they use the same network encryption key.
- Move the Powerline device to a location closer to the computer or devices.
- If you have set up network security, make sure that all Powerline devices are using
the same encryption key.
- If the problem occurred after you changed the network encryption key, reset each
device to its factory default settings. Then you can customize the encryption key.
• Amber or red. Move the Powerline device to a closer location.
Ethernet LED Does Not Blink
There is no data traffic. Make sure that:
- Your router and modem are switched on.
- The adapter's cable is securely connected to a router LAN port.
- The PC connected directly to the router can access the Internet.
- Press the Reset button on each Powerline device for 1 second to return the
Powerline adapter to its factory default settings.
If You Do Not See All Your Devices with the Powerline
Utility
If you click Refresh on the main screen of the Powerline Utility, and do not see all the devices
you expect, it could be that a Powerline adapter is in power saving mode or is set to use a
different encryption key.
• Power saving mode. You might see a message at the bottom of the screen regarding the
power saving feature. If a unit goes into power saving mode, the Powerline Utility does
not find it. Keeping a connected Ethernet cable plugged into the device keeps it active so
that it does not go in to power saving mode.
• Encryption keys are different. To fix this, you can do one of the following:
- Reset your Powerline adapters to their factory settings and default encryption key.
Then set the encryption for all of your Powerline adapters.
- Connect your computer to each Powerline device and set up the network encryption
key for one adapter at a time.
Powerline AV 200 Mini Adapter XAV1301
Troubleshooting
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