Troubleshooting; Specific Problems And Corrective Actions - Western Digital WDBLGT0040KBK Administrator's Manual

Troubleshooting

8
First Steps Checklist

Specific Problems and Corrective Actions

For any issue, first ensure that you are using the latest firmware for the WD Sentinel
Server. See "Updating Software" on page 25 for instructions.
First Steps Checklist
Is the power supply plugged in to the wall outlet and the drive?
Are all cables correctly connected and secured?
Is the power on? If not, see "LEDs" on page 13.
Specific Problems and Corrective Actions
The following section contains specific problems that may arise during the use of the
WD Sentinel server and provides possible solutions.
LEDs do not light up.
1. Make sure the power cord is connected correctly.
2. Make sure that the wall outlet has power. Test it by plugging in another device.
3. Confirm the network cable is properly connected to the WD Sentinel server and
the network switch or router.
4. Make sure the network switch or router has power.
5. Use a different network cable and port on the network switch or router.
Temporarily swapping the WD Sentinel's cable port with a working network
device may identify any failing cables and ports.
Connecting to Shared Folders on a WD Sentinel server from a
Windows PC on which Launchpad is not installed
1. Right-click (My) Computer and select Map Network Drive.
2. From the Drive drop-down list, choose the letter that you want the WD Sentinel
server to have in (My) Computer.
WD SENTINEL DX4000
ADMINISTRATOR'S GUIDE
TROUBLESHOOTING
57