Table of Contents
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EASY GUIDE
TO OPERATING
RESPONDER 4000
To Answer a Call:
1
2
Lift Handset
Talk (use handset)
OR
OR
press < 2 seconds
press
(Push-to-Talk)
(release to listen)
To Selectively Answer a Call:
1
2
Scroll through the list
Select the call you
of calls
want to answer
To Place a Call:
1
Dial Room Number
1 2 3
4 5 6
7 8 9
+ 0
:
3
Cancel (hang up)
OR
press
3
Lift Handset
OR
press
(Push-to-Talk)
2
Lift Handset
OR
press
(Push-to-Talk)
EASY GUIDE
TO OPERATING
RESPONDER 4000
14015Normal234501:46
14035Normal234500:35
Line5378901234567890
lSrvc67890Nite5678Pagers
To Dispatch Service:
1
2
Answer Room Call
Press
Srvc
To Enable Night Tones:
1
2
Press
An indicator will
appear
Nite
Nite
To enter Pocket Pager Set-up:
1
Press
Pagers
3
Cancel (hang up)
OR
press
3
Press again to disable
Night Tones
Nite
2
Enter the Pocket Pager
Extension Number
1 2 3
4 5 6
7 8 9
+ 0 :
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Table of Contents
Related Manuals for rauland R4K4020
Summary of Contents for rauland R4K4020
- Page 1 EASY GUIDE EASY GUIDE TO OPERATING TO OPERATING RESPONDER 4000 RESPONDER 4000 14015Normal234501:46 14035Normal234500:35 Line5378901234567890 lSrvc67890Nite5678Pagers To Answer a Call: To Dispatch Service: Lift Handset Talk (use handset) Cancel (hang up) Answer Room Call Press Cancel (hang up) Srvc press < 2 seconds...
- Page 2 User Guide KI-2106D R4K4020 LCD Console User’s Guide Rauland-Borg Corporation Issued: 6/8/2009...
- Page 3 Copyright 2005-2009 by Rauland-Borg Corporation, all rights reserved. This document contains user’s information on technology that is proprietary to Rauland-Borg Corporation. Permitted transmittal, receipt, or possession of this document does not express license or imply any rights to use, sell, design or manufacture this information. No reproduction, publication, or disclosure of this information, in whole or in part, shall be made without prior written authorization from an officer of Rauland-Borg Corporation.
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Page 4: Table Of Contents
KI-2106D Responder 4000 LCD Console⎯User’s Guide Table of Contents 1: GENERAL INFORMATION ..............................5 ..................................5 HAT TO XPECT ...................................5 EFORE EGIN .................................6 COPE OF THIS OCUMENT ............................6 USTOMER ONNECTION XTRANET ................................6 ELATED OCUMENTS 2: CONSOLE TOUR..................................7 Handset ....................................7 Dialpad ....................................8 Push to Talk (PTT)................................8 Cancel Button..................................8... - Page 5 KI-2106D Responder 4000 LCD Console⎯User’s Guide Other Things to Know .................................26 ..............................26 MERGENCY PGRADE Other Things to Know .................................27 & S .............................27 NITIATING ENDING A OICE Initiating Voice Pages.................................28 Other Things to Know .................................28 ................................28 ONITORING TATIONS Monitoring One Station ..............................29 Monitoring Multiple Stations ..............................30...
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Page 6: 1: General Information
KI-2106D Responder 4000 LCD Console⎯User’s Guide 1: General Information What you are about to read is Rauland’s R4K4020 LCD Console User’s Guide. We wrote it with both instructional and reference objectives in mind. We hope that everyone from the occasional user to those assigned primary system maintenance will find it worthwhile. -
Page 7: Scope Of This Document
Read this document if your duties include using, maintaining, or training anyone to use the R4K4020 LCD Console. Customer Connection/Extranet You can use Rauland’s secure Customer Connection site to find, view, and/or download many support documents—including manuals, drawings, and reports. To request an account, follow the online instructions at: http://customerconnection.rauland.com. -
Page 8: 2: Console Tour
KI-2106D Responder 4000 LCD Console⎯User’s Guide 2: Console Tour Before we get started with the how the console works, let’s take a close look at its component parts. Figure 1: LCD Console Handset You’ll use the console handset to speak and listen to those you’ve established communication with at speaker-equipped stations. -
Page 9: Dialpad
KI-2106D Responder 4000 LCD Console⎯User’s Guide Dialpad The dialpad allows you to enter the dialing numbers of Rooms and Beds. The colon (:) key allows you The plus (+) key allows you to to separate room and bed add area information and numbers. -
Page 10: Display Cover
KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 5: LCD Display (Room 401 Selected) Display Cover Should your console be equipped with a transparent Display Cover, do NOT remove it. It is designed to protect the display from possible damage. In addition, removing it will cause the loss of important Underwriters Laboratory certification. -
Page 11: Softkey Menu
KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 7: LCD Display Line Scroll Control Softkey Menu The Softkey Menu offers you access to a maximum of 24 programmable Softkeys. Softkeys allow you to engage in many system functions and are created during system programming. Although labels can be customized, the labels you are likely to see will... -
Page 12: Activity Indicator
KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 8: LCD Display Softkey Menu Activity Indicator In addition to all the other function-related entries you’ll see on the LCD screen, you’ll also see the Activity Indicator “►” adjacent to softkeys and/or rooms. When this Activity Indicator appears adjacent to softkeys such as Service Request (“Srvc” in our example below) that function softkey is activated. -
Page 13: 3: Console States & Display Information
KI-2106D Responder 4000 LCD Console⎯User’s Guide 3: Console States & Display Information Much of your job as Console Operator depends upon being able to interpret console states and knowing how to read the console display. Idle & Active Modes During those times when you are not actively engaged in a communication or function- related activity, the console is considered “idle.”... -
Page 14: Bed Indication
KI-2106D Responder 4000 LCD Console⎯User’s Guide Pending calls are sorted and stacked in the LCD display by 2 criteria: call priority (higher before lower) and time of arrival (older before newer). In this way, you can quickly determine in which order to respond to arriving and/or pending calls: Figure 11: LCD Console Display Showing Pending Calls ... -
Page 15: Area Indication
KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 12: Bed Indication Area Indication If so configured, your display may also show the Area from which a call was placed. The area abbreviation will appear before the room number—and is separated by a colon (:): Figure 13: Area Indication ... -
Page 16: System Messages
KI-2106D Responder 4000 LCD Console⎯User’s Guide System Messages In addition to call and function information, the display is used to alert you of other system states. Here’s what you may see: You’ll Get This Message Message Suggested Response When… Attempting to answer or place a call... -
Page 17: 4: Basic Functions
KI-2106D Responder 4000 LCD Console⎯User’s Guide 4: Basic Functions Although it has the look of and shares some features with a conventional feature telephone, you will most often use the console not to dial out into the world, but to react to patient and staff calls. - Page 18 KI-2106D Responder 4000 LCD Console⎯User’s Guide A preannounce tone will sound at the station. A communication path will open between you and the patient or caregiver. To answer the top line (most urgent, oldest call) call with the (PTT) button: 1 Press (PTT) while the handset remains on hook to be connected to the top line call.
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Page 19: Other Things To Know
You can use the console to temporarily mute call tones. Normal tone volume is restored after two minutes or when another call appears at the console. Beginning with Responder 4000 version 3.00, the System Administrator can inhibit call tone muting per call priority. -
Page 20: Selecting Tones (Day /Night )
KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 16: Tone Mute Engaged 2 Continue normal operations. The next and subsequent calls will sound normal tones. Press the Mute softkey again to cancel the Mute function. Selecting Tones (Day/Night) You can use the console to select either Day (louder) or Night (softer) call tones. You can select Day or Night tones in idle mode, while tones are sounding at the console, or during communication with a room. -
Page 21: Other Things To Know
KI-2106D Responder 4000 LCD Console⎯User’s Guide All console tones will sound at the selected level until changed. While the feature is engaged, the activity indicator “►” will appear next to the function softkey. 2 Continue normal operations. Other Things to Know When the Night tones function is activated, the console will sound softer call tones (Night Mode);... -
Page 22: Other Things To Know
KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 19: Bed Separator/Entry Key To place a call to any speaker‐equipped station using the handset off hook: 1 Lift the handset. 2 Dial the station. If necessary, add the + plus area code and/or room/bed number/letter. The system will attempt to locate and connect to the dialed station. A preannounce tone will sound at the station. - Page 23 KI-2106D Responder 4000 LCD Console⎯User’s Guide lowest-numbered or lettered bed in the dialed room. Any numbers between 1 and 99 can be used to distinguish “numbered” beds; any numbers between 1 and 26 can be used to distinguish “lettered” beds.
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Page 24: 5: Advanced Functions
KI-2106D Responder 4000 LCD Console⎯User’s Guide 5: Advanced Functions In addition to basic activities, you’ll likely engage in many of the system’s more advanced functions. These include: Locating Registered Staff (Staff Locate) Emergency Call Upgrade Initiating and Sending Voice Pages Monitoring Single Rooms Monitoring Multiple Rooms Setting &... - Page 25 KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 20: Staff Softkey Select (registered staff present) Those stations associated with the console with Staff registered will appear bearing the Staff In indicator. Figure 21: Staff Review List Rooms are sorted by room number and description. The End of List indication will appear after the last Staff In entry; the Start of List indication will appear if you scroll beyond the first entry: Figure 22: End of List ...
- Page 26 KI-2106D Responder 4000 LCD Console⎯User’s Guide check out of a room: 1 Select the room in which staff are registered. 2 Press the Clear softkey. Figure 23: Clear Registration at Selected Room The room will disappear from the review list. 3 Press Exit or Cancel to return to idle mode.
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Page 27: Other Things To Know
KI-2106D Responder 4000 LCD Console⎯User’s Guide Method 2: PTT 1 Select the room from the review list. 2 Press (PTT). The system will attempt to locate and connect to the selected station (in the room which a Staff member is registered). -
Page 28: Other Things To Know
KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 25:Emergency Upgrade Softkey The displayed call will change priority and sound the associated tone. The associated Corridor Light will change to reflect the priority upgrade. Hang up or press Cancel to end communication. Figure 26:Returned Emergency Upgrade Call 2 Answer call again to set a Service Requirement. -
Page 29: Initiating Voice
KI-2106D Responder 4000 LCD Console⎯User’s Guide paging coverages. Initiating Voice Pages There are two ways to initiate pages: 1) using a standalone softkey that was associated with a set of rooms during system configuration and/or 2) by using a page digit and a softkey that was associated with a set of rooms during system configuration. -
Page 30: Monitoring One Station
KI-2106D Responder 4000 LCD Console⎯User’s Guide Pressing the Start softkey will begin the monitoring process. Monitoring One Station You can monitor a station by creating a single entry Monitor List as follows: To monitor one station: 1 Press the Monitor softkey (if necessary, use the Softkey scroll button to find it): Figure 27: Idle Console (Monitor Softkey Highlighted) ... -
Page 31: Monitoring Multiple Stations
KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 29: Monitor List Room Entry If the dialing number you’ve entered is incorrect, an error message will appear. You can replace the incorrect number by entering another one. 3 Press the Start button to end the list entry process and begin monitoring: A preannounce tone will sound at the station. - Page 32 KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 30: Monitoring in Progress A preannounce tone will sound at the stations. Since you can add any room to the monitor list, rooms engaged in communication or set to Privacy are skipped during the monitor process. Monitoring resumes once they become free or are removed from Privacy.
- Page 33 KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 31: Monitor Duration Adjustment in Progress You cannot listen to any station for more than 180 seconds. The system will recall the last saved duration time whenever you engage the monitor cycle. Pausing/Resuming Station Monitoring: Should you hear something while listening to a station, you can pause the monitor cycle as...
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Page 34: Other Things To Know
KI-2106D Responder 4000 LCD Console⎯User’s Guide Method 1: Handset 1 Lift the handset when the station is displayed. The cycle will automatically pause. 2 Speak to the person at the station. 3 Hang up to return to the monitor cycle (at the next room in the list). - Page 35 KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 33: Dial Room to Set Privacy (Toggle On/Off) 3 Continue normal operations. The activity indicator will appear adjacent to the Privacy softkey when calls appear from a station set to Privacy. Method 2: While in communication with the room… 1 Press the Privacy softkey to turn Privacy on or off.
- Page 36 KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 35: Privacy Review (End of List) 2 Use the Line Scroll to examine the list. Pressing the corresponding line key and pressing Clear will remove that room from privacy and delete it from the reviewed list. 3 Press Cancel or Exit to end the review.
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Page 37: Other Things To Know
KI-2106D Responder 4000 LCD Console⎯User’s Guide A one-way communication path will open between you and the patient or caregiver: you’ll be able to speak, but not hear; they’ll be able to speak and hear. 3 Press Exit or Cancel when done. - Page 38 KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 38: Service Set (Room 334) The system may also automatically generate and send Pocket Pages to covering pagers, if so configured. Any time you set a service requirement , the system will automatically generate an overtime call, which will ring back at the console after a pre-programmed duration.
- Page 39 KI-2106D Responder 4000 LCD Console⎯User’s Guide The End of List indication will appear after the last Service entry; the Start of List indication will appear if you scroll beyond the first entry: Figure 40: Service Pending within Coverage Area (Room List, Elapsed Timer) 2 Use the Line Scroll to examine the list.
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Page 40: Other Things To Know
KI-2106D Responder 4000 LCD Console⎯User’s Guide A communication path will open between you and the caregiver. 3 Press Exit or Cancel when done. Other Things to Know When a Service Requirement is set, the Call-Assurance LED at the station lights and one of the Corridor Light bulbs—associated with the station and designated during system configuration—flashes. - Page 41 KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 42: Set/Change Priority 3 Hang up, if necessary. 4 Continue normal operations. Calls from stations set to Priority will display the Priority indicator. While in communication with the room… 1 Press the Priority softkey to turn Priority on or off.
- Page 42 KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 44: Priority Review List 2 Use the arrows to scroll up or down the list. 3 Press Cancel or Exit to end the review. To communicate with a station during the process: Method 1: Handset 1 Select the room: Figure 45: Communication During Service Review 2 Lift the handset.
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Page 43: Other Things To Know
KI-2106D Responder 4000 LCD Console⎯User’s Guide Other Things to Know Incoming calls will sound at the console; however, you must exit from the Priority Review function in order to view call information and answer the call. No changes to the list are reflected during the review. -
Page 44: Other Things To Know
KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 47: Swing In‐Progress Because no stations can go uncovered, the system will display the Cannot Release Rooms message and sound an alert tone if you attempt to release a set of rooms that is not covered by any other console within your facility. - Page 45 KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 48: Clock Softkey Highlighted (Idle Mode) The flashing entry cursor will appear: Figure 49: Flashing Time Entry Cursor (Clock Set Routine) 2 Use the keypad to enter the 24 hour time (one o’clock = 13:00): Figure 50: 24 Hour Format Time Entered The actual time will display in 24 Hour format. 3 Press Save/Exit or Cancel to return to idle mode (24 hour format).
- Page 46 KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 51: Clock Softkey Highlighted (Idle Mode) The flashing entry cursor will appear: Figure 52: Flashing Time Entry Cursor (Clock Set Routine) 2 Use the keypad to enter the 12 Hour time (one o’clock = 1:00 plus AM/PM): The AM/PM toggle will appear: Figure 53: AM/PM Toggle Highlighted 3 Click the toggle to move between AM/PM.
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Page 47: Other Things To Know
KI-2106D Responder 4000 LCD Console⎯User’s Guide Other Things to Know The time you enter at your LCD console will appear on all interconnected consoles through your Responder system. Staff Follow The Staff Follow feature allows call annunciation console tones to "follow" staff to patient rooms, alerting them of calls to which they should attend. -
Page 48: Special Mode
KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 55: Room Number Entry (Manual Staff Follow Mode) 2 Press the Staff Follow (Folo) softkey: The activity indicator will appear adjacent to the “Folo” label indicating that Staff Follow has been activated: Figure 56: Staff Follow (Softkey Hightlighted) To de-activate Staff Follow, press the “Folo” softkey again. The activity indicator will disappear, indicating that Staff Follow has been de-activated. - Page 49 KI-2106D Responder 4000 LCD Console⎯User’s Guide Activating Special Mode: 1 Press the Special softkey: Figure 57: Special Mode (Softkey Highlighted) The activity indicator will appear adjacent to the “SPCL” label, indicating that Special Mode has been activated. Figure 58: Special Mode Softkey with Activity Indicator To de-activate the Special Mode, press the “SPCL” softkey again. The activity indicator will disappear, indicating that the mode has been de-activated.
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Page 50: Appendix A: Setting Up Pocket Pagers & Wireless Phones
KI-2106D Responder 4000 LCD Console⎯User’s Guide Appendix A: Setting Up Pocket Pagers & Wireless Phones In order to use Pocket Pages or Wireless Phones, you’ll need to set them up at each console as follows: Setting Up Pocket Pagers In order to use Pocket Pagers, you must first configure your console. Depending upon how... - Page 51 KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 59: Pocket Pager Setup Menu (initial screen) 2 Use the dialpad to enter the pager number. If necessary, use the middle line select key to clear the entry and begin again. The system will alert you if you enter a Pager number that does not yet exist: Figure 60: Create Pager Confirmation ...
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Page 52: Advanced Setup Procedures
KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 61: Pager Activation The system will activate the pager (Pager: On). 2 Press the Next softkey to advance to the next configuration screen. To select a coverage group: 1 Use the Coverage List scroll keys to find the appropriate coverage: Figure 62: Coverage Group Selection ... -
Page 53: Setting U P Wireless Phones
KI-2106D Responder 4000 LCD Console⎯User’s Guide Call: receives page when any covered station places call. Service: receives page when console attendant sets Service Requirement at any covered station. Both: receives page for Calls and Service Requirements. 2 Press the lower Line Select key to toggle the Area option entry between Show and Don’t Show. - Page 54 KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 65: Phones Set‐up Menu (initial screen) 2 Use the dialpad to enter the Phone Extension number. (Request this number from trained personnel.) If necessary, use the middle line select key to clear the entry and begin again. 3 Press the Next softkey to continue.
- Page 55 KI-2106D Responder 4000 LCD Console⎯User’s Guide Figure 67: Phone Off Confirmation To select a coverage group: 1 Use the Coverage List scroll keys to find the appropriate coverage: Figure 68: Coverage Group Selection Coverages are created by trained personnel during system configuration. 2 Press the Line Select key adjacent to the group you wish the phone to cover.
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Page 56: Appendix B: Foreign Language
KI-2106D Responder 4000 LCD Console⎯User’s Guide Appendix B: Foreign Language Console Menu Options You can use the System Options screen to program the LCD Console to display console menu options in either English, Spanish, or French. English Spanish French Set Time of Day Ajustar Hora...
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