• Troubleshooting: Identify and address common issues Refer to the table of contents to easily find the section you need. If you need any assistance, your authorized Halo dealer is ready to help. Enjoy creating lasting memories and wellness in your new Halo Spa!
Additionally, any damage resulting from incorrect electrical configurations will not be covered under the Halo Spa warranty. Retaining Your Electrical Safety Certificate Please retain you Electrical Safety Certificate as a copy may be requested by your Halo Spa dealer or manufacturer if requesting a warranty claim.
Children should be supervised at all times when they are in the vicinity of the spa. IMPORTANT NOTICE: Before powering up your Halo Spa for the first time, please thoroughly read the entire Owner’s Manual. Being well-acquainted with its features and functionalities ensures safe operation and helps maintain the validity of your Halo Spas...
3. PRE-DELIVERY PLANNING Before the arrival of your spa, proper preparation is essential. Outlined below are the key points, and subsequent chapters will delve into the details of each topic to ensure comprehensive understanding and preparation. 3.1. UNDERSTANDING SPACE AND LAYOUT Clearance A minimum clearance of 500mm on all sides of the spa is recommended.
DELIVERY PREPARATION Before the arrival of your new Halo Spa, you’ll need to provide a clear and accessible path from the delivery vehicle (be it crane, truck, ute, etc.) to its final location. The delivery driver will make every effort to approach as close to the spa's placement location as possible.
When planning foundation requirements, always factor in the weight of occupants in addition to the spa's filled weight. NOTE: Damage due to insufficient or incorrect foundation support is not covered by the Halo Spas Warranty. It is incumbent upon the spa owner to provide an adequate foundation for the spa.
HVAC system tailored to handle increased moisture levels. NOTE: Halo Spas will not be held responsible for water damage or any adverse effects resulting from placing the spa in surroundings that haven't been appropriately prepared. Always ensure that every aspect of the indoor installation adheres to recommended guidelines and seek professional advice where necessary.
Page 10
Chilli 9kW Inverter Heat Pump Dimensions (Supplied with the Eco Heating System). 324mm 560mm 347mm 349mm 903mm 250mm 74mm 654mm Above data is subject to modification without notice. [Figure 4.1.4a] Note: The figures above are the specification diagram of the heat pump, for technician’s installation and layout reference only. The product is subject to adjustment periodically for improvement without further notice.
Before beginning foundation construction, consult with your electrician to ensure all conduit specifications and other prerequisites are addressed. Power Supply Access Heat Pump Plumbing Access (through base) Heat Pump Plumbing Access (through QuickLock™ panel) Halo 4.5 Service Access Points [Figure 4.1.5a]...
The Eco Heating System, powered by the Chilli Inverter Heat Pump, operates on the spa's existing circuit; no • additional power circuits are needed. • 4.3. HEAT PUMP INSTALLATION The Chilli Inverter Heat Pump comes with signal and power cables already connected to the Halo spa Balboa control box.
NOTE: The Wi-Fi module included with the Chilli Inverter Heat Pump is not required for installation. The Halo Spa comes equipped with its own Wi-Fi connectivity.
Page 19
[Figure 4.3.2a] [Figure 4.3.2b] Dedicated heat pump power supply cable connected to spa control box. Signal cable from spa control box. [Figure 4.3.2c] For detailed instructions and additional product information, please refer to the Chilli Inverter Heat Pump Manual:...
5. FILLING AND INITIAL START-UP For a successful start-up of the Halo spa, perform the pre-fill checklist before moving onto the initial set up instructions. 5.1. PRE-FILL CHECKLIST Before filling, remove the QuickLock™ equipment door panel(s) and inspect for any items that might have shifted ...
Page 21
Overview – Major Functions This is a general overview of each button on the main screen. More detailed information about these functions are contained in the System Menu Overview of this guide. DDS Screen – Default Display Screen. Indicators – Displays what mode the system is currently in. Power Mode –...
We reserve the right to make such changes without prior notification or incurring any obligation. 6.1. SPA IDENTIFICATION Each Halo spa has a unique serial number, which serves as an identifier for warranty services or any other assistance you may require. Where you can find it Compliance Plate - Located on the QuickLock™...
6.2. SPATOUCH 3+ TOUCHPAD Located on the topside of your spa. The touchpad controls pumps, temperature, LED lighting, filtration cycles, diagnostics, and more. 6.2.1. Main Screen...
6.2.2. Spa Status Important information about spa operations can be seen on the Main Screen. Most features, including Set Temperature adjustment, can be accessed from this screen. The actual water temperature can be seen, and the Set Temperature can be adjusted. Time-of-Day, Ozone and Filter status are available, along with other messages and alerts. The selected Temperature Range is indicated in the upper left corner.
Page 25
referenced throughout this user guide. Navigation Navigate screens and/or lists with the following buttons: Down Left (K) Right (K) Back (L) Swiping & Selecting Items in Lists Swipe a list (N) to find the setting you want. The list will have an arrow (M) that indicates the current setting. If your desired setting appears but is not aligned with the arrow, tap the desired setting to make it align with the arrow.
6.2.4. Set the Time of Day Be sure to set the Time-of-Day Follow this sequence to set the time-of-day. In the Main screen, press the Settings button (B). • In the Settings screen, press the Time button (C). • In the Time of Day screen, press the Time button (D). •...
6.2.5. Set the temperature In this example we will set the Set Temperature to 102. Press the water temperature display button (A) to • make the temperature menu appear (B). The center box with the arrow (C) indicates the current Set Temperature.
Page 28
How do I view the Set Temperature? Press the Heater Status button (A), and the Set Temperature appears in the Mini Player button (B). Press the Heater Status button again to make the Mini Player button disappear. Set Temperature is represented numerically and by a blue arrow (D).
6.2.6. Run spa devices Main Screen Press the Spa button (A) to view the Spa screen. Press these buttons (B) to run spa devices. Some devises may only turn On and Off, while other devices may have multiple speeds/states. Your spa configuration determines the number of buttons the function of the buttons in the Spa screen.
6.2.7. Set filter cycle time Keep your water clean and ready to enjoy Follow these steps to set the time for Filter Cycle 1. Press the Settings button (A) on the Main screen. • Press the Filter button (B) on the Settings screen. •...
Page 31
ADJUSTING FILTRATION Circulation Pump Modes Some spas may be manufactured with Circ Pump settings that allow programming filtration cycle duration. Some Circ Modes are pre-programmed to operate 24 hours a day and are not programmable. Refer to the spa manufacturer’s documentation for any Circulation Pump Mode details.
6.2.8. Restrict operations The following examples show how to lock and unlock the Panel. LOCK PANEL Press the Settings button (A) on the • Main screen. Press the Locks button (B) on the • Settings screen. Press the Panel button (C) on the Locks screen. •...
Page 33
UNLOCK PANEL Press the Panel button (F) in the Locks screen, • and “Unlock Panel” will appear at the top of the screen (G). Press-&-hold “Unlock Panel” (G) for five seconds. • After five seconds the Lock icon will disappear from the top row ( I ) of the Locks screen.
6.2.9. Diagnostics screen The Diagnostics screen is Heater Type helpful for spa technicians. Displays a heater type ID number, or “Standard”. Heater Voltage (North American system / UL) Here is how to navigate to the Diagnostics screen starting North American/UL control systems display operating from the Main screen.
6.2.10. Heating settings Ready to enjoy! Heater Pump Make sure your spa is heated and ready to enjoy with Heat Settings. Navigate to the Heat Settings screen from the Main In order for the spa to heat, a pump needs to circulate screen by pressing the Settings button .
Page 36
Temp Range (C) There are two Temp Range settings: High and Low. High The water temperature can be set between 80° - 104° F ( 26.6° - 40.0 C ) when Temp Range is set to High. Press the Temp Range button (C) to switch between High and Low Range.
6.2.11. Settings screen Reminders Fine tune your spa with a Reminders (A) are helpful spa maintenance messages wide variety of Settings. that display periodically. Starting from the Main screen, press the Settings button Locks to view the Settings screen (A). Press the navigation arrows Lock the Panel and/or Setting (view page 15).
Page 38
Hold (Optional) (continued) If your spa is equipped with , refer Drain Mode (Optional) to the user guide that came with the Some spas have a special feature that allows Pump 1 to be spa. If a user guide was not included, please contact the employed when draining the water.
6.2.12. Messages General Messages Heater-Related Messages The water flow is low – M016** Several alerts and messages may be There may not be enough water flow through the heater displayed in a sequence. to carry the heat away from the heating element. Heater start up will begin again after about 1 minute.
6.3. WI-FI CONNECTION & CONTROL 6.3.1. Control Your Spa from Your Smartphone The Balboa Worldwide App (bwa™), is an app for your smart device (Android™ or iPhone®) that allows you to access your spa via a direct connection anywhere in the local proximity of your spa, anywhere in your house that you can connect to your local Wi-Fi network, or anywhere in the world you have an Internet connection to your smart device via 3G/4G/5G, or Wi-Fi hot spots*.
Page 41
Step 2 Make sure your device’s Wi-Fi is turned on, and you are near your spa. Go to your Wi-Fi settings screen, look for the BWG SPA network and connect. No password is needed. The name of the network will be similar to “BWGSpa_0E608F” in the example.
Page 42
Step 4 If you have a home internet network, you can control your spa from up to 20 meters away. If you do not have a home internet network, you can conclude the setup here. While standing beside your spa, confirm you can see your home Wi-Fi network on your smart device. If you can connect your smart device to the internet through your home network, then the spa bwa™...
Page 43
• You will be asked to confirm that you want to update your Wi-Fi settings. If you are ready to proceed, select “OK”. • The BWG Spa network (set up in Step 2) will disconnect, and you will be connected and controlling your spa via your home network.
6.3.3. Frequently Asked Questions (FAQ) Q. When I connect via the local home router with one (1) device, then I try to connect with another smart device at the same time, the next device connects via the cloud. Why? A. There is only one (1) local router port available for connection. So, if you have more than one (1) device trying to connect via the local router, the others connect via the cloud.
Page 45
Installing a repeater for a performance boost If you’re looking for a boost you can always choose to install a repeater. The job of a repeater is to receive the signal, regenerate it and rebroadcast it therefore extending the range of your wireless network. This would sit somewhere between your router and your spa.
6.4. QUICKLOCK™ DOORS The QuickLock™ door panels offer a convenient cleat system that effortlessly secures the panels onto the frame, ensuring a perfect alignment every time with minimal effort. Unlike traditional fasteners like screws, there's no need to worry about aligning holes for panel refitting.
Page 47
To complete the reattachment, secure the bottom of the QuickLock™ panel Next, slowly lower the panel to locate and hook the cleat onto the by engaging the cleat with the base rail. upper anchor points.
6.5.1. Adjusting Jet Controls for Your Comfort Your new Halo Spa features a variety of Rush Jets, each designed with unique massage actions. Adjusting these jets is as easy as turning them clockwise or counterclockwise to control the water flow.
Max swim Halo models suitable for the experienced swimmer to swim freestyle lap pool conditions. Halo 4.5 models: Direct water flow to the swim end by turning the diverter valve. Refer to Section 6.8. Massage / Swim Jet Diverter Valve.
6.8. MASSAGE / SWIM JET DIVERTER VALVE The diverter valve in your Halo Spa is designed to alternate the flow of water between the spa seating zones to you swim system. Rotate the valve to the far left or right to alternate between zones. Avoid forcing the selector handle. If it becomes stiff to turn, please consult your authorised Halo swim spa dealer.
Located in the engine bay of your spa, this is the largest of the pumps, used for creating water pressure through the jets. The Balboa boost pumps in your Halo Spa are programmed to turn on automatically at various intervals throughout the day.
3KW TITANIUM HEATER The in-built titanium heater is housed in the control box. If the Halo spa has been upgraded to include the Eco System, comprising of the external Chilli Inverter Heat Pump, the in-built 3kW heater will be disabled and not in service.
Total Alkalinity and the Calcium Hardness. The Naked System featured in the Halo Swim Spas also relies on copper and silver as it’s main form of residual sanitizer, eliminating the need to swim in high levels of chlorine and other chemicals associated with chlorine, salt or minerals. Correct...
Page 54
Please follow the recommended water Water Chemistry for your Freshwater Swim Spa chemistry advice below to ensure the correct Important Notes operation of your Naked Freshwater System. • Do not add cyanuric acid (Stabiliser) (Swim Spas only) • Do not use copper algaecides TESTING IDEAL •...
Page 55
Overview – DDS (Default display screen) What % the Oxidiser is running at. Typically this will be at 10-20% but can be adjusted depending upon the use and environment of the spa, particularly when heated. The mode the system is currently in. Should always be in ON mode. Shows direction cell is operating relating to reverse polarity.
Page 56
OXI Boost Button The OXI button is designed to give the water a boost to ensure it remains crystal clear and will help breakdown organic matter, sunscreens, body oils and other factors that get in the water during heavy use. When the OXI Boost button is pressed you will see the timer on the screen start counting down from 24 hours.
Page 57
CHECK IONISER RODS The Copper/Silver anodes have warn and will need replacing. Replacement Ioniser Rods can be ordered through naked- pools.com or your HALO Dealer WATER FLOW FAULT Occurs when there is no water flow or the water level in the cell housing is too low and has exposed the flow sensor on the OXI Cell.
Page 58
protect your equipment and the safety of others. WATER TEMP HIGH FAST This alert will indicate that the water temperature passing through the cell has increased by more than 20ºC within a two-minute period. The system will stop the pump and go into a cycle mode for approximately 20 minutes to test and retest the water temperature.
Page 59
When the ION Rods are worn and ready to change the fault light will appear to say “CHECK IONISER RODS”. Replacement ION Rods can be purchased either direct from Naked Pools or your HALO Dealer or service technician. Naked Pools ION replacement Copper/Silver Rods come complete with cable and plug attached for ease of installation and replacement.
DRAINING YOUR SPA Your Halo Spa or Swim Spa comes equipped with an external drain valve, at the foot of the cabinet toward the right- hand corner where equipment is located. A second drainage point is installed on the Halo 5.8 to allow each section to be drained independently.
• Do not place the cover on rough surfaces. • Each month, use a vinyl conditioner on top of the cover. Your Halo Spa Dealer can advise you on appropriate products for your cover. • Every 12 months, remove the foam liner from the hardcover and rotate to prevent sagging.
Wait for 10 minutes, then press the 'JETS' button to protective device has shut down the restart pump(s) If the above procedures fail to address your issue, please contact the Halo Customer Support team for further assistance. Phone: 1300 287 772 Email...
Need help?
Do you have a question about the 5.8 and is the answer not in the manual?
Questions and answers