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CommBox CBIC55S4 User Manual

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User Manual
Classic S4 Interactive

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Summary of Contents for CommBox CBIC55S4

  • Page 1 User Manual Classic S4 Interactive...

  • Page 2: Learn More

    Support section of our website (www.commbox.com.au/support). Please scan the QR code on the right to access these resources on your mobile device. Important Information This guide is a product manual for end users of the CommBox Classic S4. Refer to the Installation and Maintenance Guide...

  • Page 3: Table Of Contents

    Set your language ......................... 12 Set the date and time ........................12 Connect to a network ........................12 Add a device name ........................13 Choose your style .......................... 13 Chapter 3: Using basic features of the CommBox Classic S4 and CommBox OS ........14...
  • Page 4 Waking up your CommBox and putting it in standby ............... 14 Using the front buttons and inputs ....................14 Switching between inputs ......................... 16 Using the remote control ........................16 Using the CommBox Home screen ....................18 Top tool bar ........................... 18 Home screen widget ........................
  • Page 5 Using Crop (Screenshot) ........................43 Using WPS Office..........................44 Opening the WPS Office app ......................44 Chapter 5: Using CommBox OS tools on the CommBox ............... 45 Adding new tools ..........................45 Chapter 6: Connecting computers and other devices ................46 Connecting laptops and computers via cables .................
  • Page 6 Resolving general issues ........................51 The CommBox isn’t turning on ......................51 The CommBox is turning off when it shouldn’t ................52 The screen is blank or there’s a problem with the image on the screen ......... 52 There’s no sound or there’s a problem with the sound ..............54 Touch isn’t working as expected .......................

  • Page 7: Chapter 1: Welcome

    Classic S4 please visit the Installation and Maintenance Guide About the CommBox The CommBox Classic S4 is a feature rich interactive display with everything you need to aid you in a classroom or meeting room setting. The CommBox includes a comprehensive set of features.

  • Page 8: Mounting Hardware

    Installation and Maintenance Guide. You can also use any VESA compliant wall mount to mount the CommBox on a wall or a stand, with the 55” at 200mm x 400mm being the smallest bracket. Check out this link for a complete list of mounting specifications.

  • Page 9: Ambient Light Sensor

    Ambient light sensor The CommBox has a light sensor that will detect the amount of light in the room and automatically adjust the brightness of the screen for optimal viewing of content. You can turn off the ambient light sensor by swiping up from the menu, selecting screen followed by auto backlight.

  • Page 10: Ops Slot-In Pc Slot

    There are two ways to help you identify which model you are using: 1. See the label on the side of the screen or go to the CommBox open the side menu, open settings, tap about and see the serial number.

  • Page 11: Ops Slot-In Pc Module

    CommBox has a complete range of AV Furniture. Every school and business are different. You may need to move your CommBox from room to room. You may want your students to access the screen which means you need a motorised stand. CommBox has a flexible range to accommodation your needs.

  • Page 12: Chapter 2: Getting Started

    For more information see the CommBox installation and maintenance guide here. Turn on the CommBox Once the CommBox is connected to a power point, there is a power switch at the back of the screen behind the front inputs. Turn this on [the 1 position] and the CommBox will boot.

  • Page 13: Add A Device Name

    Add a device name Name your CommBox something you won’t forget such as room or class name to all to avoid any confusion. This is the name you will select when casting to the screen using CommBox Connect or MiraCast.

  • Page 14: Chapter 3: Using Basic Features Of The Commbox Classic S4 And Commbox Os

    For more information refer to Chapter 7. Using the front buttons and inputs The CommBox Classic S4 has a power button on the front of the screen, to turn the CommBox on and off. Note: If you have used a CommBox V3, the volume, settings and back buttons are now also available on the screen in the side-menu and control bar.
  • Page 15 Depending on the input, when you plug in the device, the screen will automatically switch to that input and the content will be visible on the CommBox. For example, when you connect an Apple TV via HDMI to the CommBox, then the Apple TV home screen will be visible.

  • Page 16: Switching Between Inputs

    2. Inputs Using the remote control Use the remote control to turn the CommBox on or off, change the input source, control the volume, and more. You can also use the remote control to open the on-screen menus and change the...
  • Page 17 Do not open any part of the remote control other than the battery compartment. The image and table below will list the remote control’s key functions Number Item Function description Power Power on, off or standby the CommBox Mute Mute on/off Start Built-in computer Windows key Space...

  • Page 18: Using The Commbox Home Screen

    Note: All computer-related function keys are not available without a built-in computer Using the CommBox Home screen The CommBox OS home screen is the heart of the CommBox Classic S4. The CommBox OS home screen is completely customisable. You can drag your own shortcuts to apps, tools, and web links onto the home screen.

  • Page 19: Home Screen Widget

    For more information check out this video Store Open the Store to see the list of apps that can be installed on the CommBox Classic S4. The store includes apps developed by CommBox but also other app developers like Vivi, Clickview, ABC and more.

  • Page 20: Help

    Help Open the Help app to get assistance using the CommBox Classic S4. The Help app has an online and offline mode so that you can access help no matter your internet connection. Files Open the files app to navigate through files saved on your CommBox or a USB stick.

  • Page 21: Launcher

    This opens the Settings app Customise your CommBox device settings and preferences + Add This takes you straight to the CommBox Store so Browse through over 100 apps that you can you can download more apps onto your download onto your CommBox...
  • Page 22 Connected devices are devices like a laptop that you connect to you CommBox as an input like HDMI. Devices connect to the CommBox via the input ports on the front and back of the screen. This includes the OPS Slot-in PC which is also an input port. If you have connected an Apple TV, a Microsoft Teams Room device or your laptop via HMDI &...
  • Page 23 Apps are programs and tools such as the whiteboard, most apps come pre-installed on your CommBox, others you can download from the CommBox Store. The apps section of the launcher shows you all the apps that are installed on the CommBox. Running apps Running apps are apps that have either been pre-installed on the CommBox or have been added by you via the CommBox Store.
  • Page 24 Overlay Tools Overlay tools are apps that CommBox develops that are designed to be used on top of any other app or input like a laptop. This means that these apps work when you are inside an app like the whiteboard, on the Windows input, or an input like Vivi.

  • Page 25: Creating Web Links

    When they are created, they look like an app. This is because CommBox creates an app style icon on the fly for you to use to access the web app anytime you like. Creating web links You can create a web link from the Launcher to act as a shortcut.

  • Page 26: Customising The Side Menu

    This will add the web link as an app icon on the launcher. If you select the Web Links filter in the launcher you can see all the web links, you have added. Once a web link has been created you can drag it side-menu for quick easy access. Customising the side menu The tabs in the “My Favourites”...

  • Page 27: Using Control Bar And Device Settings

    Using control bar and device settings You can control all aspects of your CommBox Classic S4 from the side-menu. At the base of the side- menu is control bar. This is the fastest and easiest way to change controls of the screen, such as...

  • Page 28: Control Bar

    Change the volume on the screen using the slider Backlight Change the brightness level using the sliders Stand Up Move a connected CommBox stand (such as the CommBox Cadence) up (stand must support this feature) Stand Down Move a connected CommBox stand down (stand must support this feature)

  • Page 29: Device Settings- Swipe Up Menu

    Device Settings- Swipe up menu The device settings menu allows you to control the following aspects of the CommBox: Icon/Screenshot Notes Options Inputs The inputs tab shows all the inputs on the HDMI1 CommBox. HDMI2 HMDI3 When the green indicator is showing in the USB C top right that the input is active.

  • Page 30: Using Screensharing

    Note: Your organisation might have elected a non-Android installation of the CommBox Classic S4. This means that you cannot access Android and need to use the CommBox Classic S4 on an input like HDMI 1. You will only have access to device setting dialogue box to control the screen.

  • Page 31: Commbox Connect App

    Note: Your organisation might have elected a non-Android installation of the CommBox Classic S4. This means that you cannot access Android and need to use the CommBox Classic S4 on an input like HDMI 1. You will only have access to device setting dialogue box to control the screen.

  • Page 32: Writing, Drawing And Erasing

    Writing, drawing and erasing The CommBox Classic S4 comes with two stylus pens, which you can use to write and draw. Each pen has thin tip and a thick one. By default, the thin tip writes in white ink and the thick tip writes in red.

  • Page 33: Chapter 4: Using Commbox Os Apps On The Commbox

    To configure your device’s name, open settings, about, device name and set you device name. Using the Chrome browser The Chrome browser is the default browser on the CommBox Classic. The browser is also available as shortcut in the side-menu.

  • Page 34: Whiteboard Tools And Controls

    Whiteboard tools and controls The whiteboard has several tools for accessing and managing whiteboard sessions. Tool Icon Description Menu Tools Create a new whiteboard file Open an existing whiteboard file Save a whiteboard file Import an image or file Export the whiteboard in variety of options Save to Cloud Storage Theme –...
  • Page 35 List Create a new whiteboard Shows open whiteboard in a navigation panel Select Allows you to select parts drawing or writing on the whiteboard. For each selection you can: o Change the colour o Use Smartwrite to convert drawing to text o Search the selection in Google o Flip - selection o Top - order selection...
  • Page 36 Shape Insert 2D Shapes o Choose shape o Choose colour Insert 3D Shapes o Choose shape o Choose colour Pair Mode Select to open split screen for multiple users Table Insert a table into the whiteboard Increase the number of rows or columns by drawing them Mind Map Insert a mind map...

  • Page 37: Starting A New Whiteboard Session

    1. Tap the Menu icon 2. Select a background or tap the Add Background icon to add a background from the CommBox or a USB drive. The background appears Navigating in the whiteboard Use two fingers to zoom in with a pinch gesture...

  • Page 38: Opening A Whiteboard

    3. Cloud Storage Save Save will save it to the internal storage of the CommBox or a USB device if one is connected. This is in a whiteboard format (ENB) that can be opened later and edited again in the whiteboard.
  • Page 39 When the Annotate tool opens it has the following features: Select Pressing select will change from drawing Press on the pen to change to navigating back to drawing Allows you to control the colour and width You can draw with this of the pen Brush Allows you to highlight text...

  • Page 40: Using The Commbox Store

    Using the CommBox store The CommBox Store allows you to install both CommBox apps and tools as well as third party applications onto the screen. The CommBox store has a huge range of third-party applications that have been tested on the CommBox Classic by the CommBox team.

  • Page 41: Using Commbox Help

    1. Open a web app – this will launch the web app in the Chrome browser 2. Open Android app – this will open an app that has already been installed on the CommBox 3. Install – this will install a new Android app onto the CommBox 4.

  • Page 42: Using Commbox Connect

    6. Click on Cast 7. Find the device 8. Select Cast CommBox Connect App Open the CommBox Connect app on your computer. Click on the device you want to connect to. Screenshare Once connected, click screen share to share your screen. Desktop Sync Alternatively, click desktop sync to share the CommBox screen back to your computer, you can control the screen completely from here.

  • Page 43: Opening Files

    Using Camera You can connect a USB Camera to one the USB ports on the CommBox S4 and the camera app will allow you to preview the image. You can take photos, annotate over the top and compare images side by side.

  • Page 44: Using Wps Office

    Using WPS Office You can use Writer, Presentation and Spreadsheet features of this office suite to create and view a variety of document types. WPS office allows you to open and edit documents created with a variety of other software including Microsoft Office, Google Docs and Adobe Acrobat PDF. Opening the WPS Office app For information about using WPS, see the help.wps.com/android-office support site.

  • Page 45: Chapter 5: Using Commbox Os Tools On The Commbox

    CommBox is always developing new tools. New tools are added to the CommBox store. Please visit the CommBox store regularly to find and download new tools. You don’t have to look at our store through the CommBox. You can also search the store at store.commbox.com.au.

  • Page 46: Chapter 6: Connecting Computers And Other Devices

    High Speed USB 2.0 Viewing a connected computer or other device’s input 1. Connect a device to the CommBox using USB Type-C, HDMI 1, HDMI 2, HDMI 3 or VGA connectors. Note: To enable touch control of the device, connect a USB cable to the associated USB connector.

  • Page 47: Setting A Connected Computer's Resolution And Refresh Rate

    OK button. The device’s output appears on the screen. Tip: You can configure the CommBox to automatically switch to the newest input plugged in, lock the current source, or choose other priorities or input options.

  • Page 48: Sharing Usb Type-B Touch Input Ports

    Sharing USB Type-B Touch Input Ports The two HDMI and one VGA Ports on the rear of the CommBox all share one single USB Type-B Touch input port. This means the touch system can be used with only one device connected at time.

  • Page 49: Chapter 7: Advanced User Features

    • Tap on the circle arrows button to refresh the available devices in the list SAMBA Service (Access CommBox local storage from a networked computer or other device) • Tap on the side menu arrows and then launch the Settings application •...
  • Page 50 Date/Time | Region (Configure Date, Region, and Time zone) Open settings, system, date and time, configure your time here Change Language (Change Settings menu language) Open settings, system, language & keyboard, configure your language here Power off reminder (Enable/Disable pop up message when entering shutdown sequence) Open settings, system, start-up &...

  • Page 51: Chapter 8: Troubleshooting The Commbox

    Chapter 8: Troubleshooting the CommBox This chapter explains how to resolve a variety of common issues with the CommBox and the optional CommBox Slot-In Windows PC (OPS). If the symptoms you’re encountering aren’t addressed below or the solutions don’t work, refer to the CommBox knowledge base https://support.commbox.com.au/knowledge...

  • Page 52: The Commbox Is Turning Off When It Shouldn't

    Check the automatic no-signal setting to determine whether there’s an issue is with the setting's configuration. • If the CommBox is connected to a room control system via the RS-232 connection, disconnect it to determine if the problem is being caused by the room control system The screen is blank or there’s a problem with the image on the screen...
  • Page 53 There are bright spots on the screen. Take a photograph of the screen and send it to CommBox support. If CommBox support determines that the issue is with the screen and the CommBox is under warranty, you may be eligible for a replacement. •...

  • Page 54: There's No Sound Or There's A Problem With The Sound

    NOTES The CommBox’s stereo 3.5 mm input connector works with the VGA input only. The CommBox Classic S4 panel has the option to play out through both audio outputs at the same time. • If you’re using the CommBox’s stereo 3.5 mm out...

  • Page 55: Touch Isn't Working As Expected

    Touch lock setting. • Remove infrared sources, such as incandescent or arc lights, desk lamps, and infrared audio devices, or move the CommBox to another location in the room. • Restart the CommBox. • The CommBox doesn’t respond to...

  • Page 56: The Slot-In Windows Pc (Ops) Isn't Working As Expected

    Support team might ask you for the CommBox’s serial number. The serial number is on a label located on the back of the CommBox. You can also obtain this by navigating to settings from the side menu then click on the about tab and you will find your serial number listed here.

  • Page 57: Chapter 9: Troubleshooting Tools And Apps

    Chapter 9: Troubleshooting tools and apps This appendix explains how to troubleshoot the Commbox Interactive Classic S4 CommBox’s tools and apps. Resolving issues with Whiteboard Symptom Troubleshooting steps • The pen doesn’t write. If you’re using the thick nib end of the pen, ensure the fine erase setting is disabled in the Whiteboard app's pen settings.

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