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eero Support | Common
Troubleshooting Scenarios
1

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Summarization of Contents

Setup Issues
Gateway Setup Issues
Steps to troubleshoot issues when setting up the primary eero device.
Leaf Node Setup Errors
Troubleshooting specific errors like "eero not found" during leaf node setup.
Offline eero(s) Issues
eero LED Status Lights
Explains the meaning of different LED colors and patterns on eero devices.
Network Offline
Troubleshooting steps when all eeros are offline and the network has no WAN connection.
One or More Leaf Eeros Offline
Steps to resolve issues where specific leaf nodes are not connecting to the network.
Leaf Node Offline (Blinking Blue)
Troubleshooting steps for a leaf node that is offline with a blinking blue status light.
Leaf Node Stability Issues
Diagnosing intermittent offline issues for leaf nodes due to placement or environmental factors.
Speed Issues
Slow speeds on the network
Troubleshooting slow network performance by testing at the gateway and leaf nodes.
Slow speed on a connected device
Steps to diagnose and resolve slow internet speeds experienced by individual connected devices.
Troubleshooting the Upstream connection
Verifying the WAN connection and upstream devices when persistent speed issues occur.
Connected Device Troubleshooting
Device not connecting to the network
Steps to resolve issues where a device cannot connect to the eero network.
Device dropping from network
Diagnosing why a connected device intermittently disconnects from the eero network.
Device connected but no internet connection
Troubleshooting scenarios where a device is connected to eero but has no internet access.