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Alienware m17
Service Manual
Regulatory Model: P37E
Regulatory Type: P37E001
June 2022
Rev. A02

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Table of Contents
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Summarization of Contents

Before working inside your computer
Before you begin
Steps to take before starting any internal computer work.
Safety instructions
Electrostatic discharge (ESD) protection
Guidelines for preventing damage from static electricity.
ESD field service kit
Components and usage of the ESD field service kit.
Transporting sensitive components
Procedures for safely transporting sensitive computer parts.
Removing the solid-state drive/Intel Optane
Procedure to remove M.2 2230 card
Steps to remove the M.2 2230 solid-state drive or Intel Optane.
Procedure to remove M.2 2280 card
Steps to remove the M.2 2280 solid-state drive or Intel Optane.
Replacing the solid-state drive/Intel Optane
Procedure to replace M.2 2230 card
Steps to install the M.2 2230 solid-state drive or Intel Optane.
Procedure to replace M.2 2280 card
Steps to install the M.2 2280 solid-state drive or Intel Optane.
Replacing the system board
Entering the Service Tag in the BIOS setup program
Guide to entering the Service Tag after system board replacement.
Device drivers
Intel Chipset Software Installation Utility
Information on installing the Intel chipset driver.
Video drivers
Information on installing video drivers.
Intel Serial IO driver
Information on installing the Intel Serial IO driver.
Intel Trusted Execution Engine Interface
Information on installing the Intel Trusted Execution Engine Interface driver.
Intel Virtual Button driver
Information on installing the Intel Virtual Button driver.
Wireless and Bluetooth drivers
Information on installing wireless and Bluetooth drivers.
System setup
Entering BIOS setup program
Steps to access and navigate the BIOS setup.
Navigation keys
Explanation of keyboard keys used in System Setup.
System setup options
Overview of configurable settings within the BIOS/System Setup.
Clearing CMOS settings
Procedure to reset BIOS settings by clearing CMOS.
Clearing BIOS (System Setup) and System passwords
How to clear system or BIOS passwords.
Troubleshooting
Updating the BIOS in Windows
Guide to updating the BIOS from within Windows.
Updating the BIOS using the USB drive in Windows
Guide to updating the BIOS via a bootable USB drive.
Dell SupportAssist Pre-boot System Performance Check diagnostics
Explanation of Dell's pre-boot hardware diagnostics.
System diagnostic lights
Understanding system status via diagnostic light patterns.
Enabling Intel Optane memory
Steps to enable Intel Optane memory.
Disabling Intel Optane memory
Steps to disable Intel Optane memory.
WiFi power cycle
Procedure to resolve WiFi connectivity issues.
Flea power release
Procedure to release residual power from the computer.

Table of Contents