Samsung QN65Q6DRAF Service Manual
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Samsung QN65Q6DRAF Service Manual

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SERVICE
QLED TV
QN65Q6DRAF
QLED TV
Project : QRQ60T
Chassis : QWD91
Model : QN43Q6DRAF
QN49Q6DRAF
QN55Q6DRAF
QN65Q6DRAF
QN75Q6DRAF
QN82Q6DRAF
Manual
1. Precautions
2. Product specifications
3. Disassembly and Reassembly
4. Troubleshooting
5. Wiring Diagram
Contents

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  • Page 1 QLED TV Project : QRQ60T Chassis : QWD91 Model : QN43Q6DRAF QN49Q6DRAF QN55Q6DRAF QN65Q6DRAF QN75Q6DRAF QN82Q6DRAF SERVICE Manual QLED TV Contents 1. Precautions 2. Product specifications 3. Disassembly and Reassembly 4. Troubleshooting 5. Wiring Diagram QN65Q6DRAF...

  • Page 2: Table Of Contents

    2-4. Viewing the Functions ......................2-22 Concept ......................2-22 2-4-1. 2019' 2-4-2. Quick Guides ........................2-29 2-4-3. The Samsung Smart Remote ..................2-38 2-4-4. Using the TV Controller ....................2-40 2-5. Supported subtitles ........................2-41 3. Disassembly and Reassemble ..................3-1 3-1. Disassembly ..........................3-1 4.
  • Page 3 4-10. AV Control Tabe ........................4-49 4-11. Updating the TV’s Software ....................4-56 5. Wiring Diagram ........................ 5-1 5-1. Wiring Diagram ..........................5-1 5-2. Connector ............................. 5-5 5-2-1. Main Board........................5-5 5-2-2. SMPS Board ........................5-9...
  • Page 4 This Service Manual is a property of Samsung Electronics Co.,Ltd. © 2019 Samsung Electronics Co.,Ltd. Any unauthorized use of Manual can be punished under applicable All rights reserved. International and/or domestic law. Printed in Korea...

  • Page 5: Precautions

    1. Precautions 1. Precautions 1-1. Safety Precautions Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as electrical shock. 1-1-1. Warnings For continued safety, do not attempt to modify the circuit board. Disconnect the AC power and DC power jack before servicing.

  • Page 6: Product Safety Notices

    1. Precautions 1-1-4. Product Safety Notices Some electrical and mechanical parts have special safetyrelated characteristics which are often not evident from visual inspection. The protection they give may not be obtained by replacing them with components rated for higher voltage, wattage, etc. Parts that have special safety characteristics are identified by on schematics and parts lists.

  • Page 7: Servicing Precautions

    1. Precautions 1-2. Servicing Precautions An electrolytic capacitor installed with the wrong polarity might explode. WARNING Before servicing units covered by this service manual, read and follow the Safety Precautions section of this manual. CAUTION If unforeseen circumstances create conflict between the following servicing precautions and any of the safety precautions, always follow the safety precautions.

  • Page 8: Static Electricity Precautions

    1. Precautions 1-3. Static Electricity Precautions Some semiconductor (solid state) devices can be easily damaged by static electricity. Such components are commonly called Electrostatically Sensitive Devices (ESD). Examples of typical ESD are integrated circuits and some field-effect transistors. The following techniques will reduce the incidence of component damage caused by static electricity. Immediately before handling any semiconductor components or assemblies, drain the electrostatic charge from your body by touching a known earth ground.

  • Page 9: Installation Precautions

    1. Precautions 1-4. Installation Precautions For safety reasons, more than a people are required for carrying the product. Keep the power cord away from any heat emitting devices, as a melted covering may cause fire or electric shock. Do not place the product in areas with poor ventilation such as a bookshelf or closet. The increased internal temperature may cause fire.

  • Page 10: Product Specifications

    2. Product specifications 2. Product Specifications 2-1. Product information Model QN**Q6DRAF Front View * W : Width H : High D : Depth Detail View Color Front : CHARCOAL BLACK / Stand : CHARCOAL BLACK Body 38.2 x 22.2 x 2.3 inches (969.6 x 562.9 x 58.4 mm) 43"...
  • Page 11 2. Product specifications Model QN**Q6DRAF Without Stand 41.0 lbs (18.6 kg) 55" With Stand 41.7 lbs (18.9 kg) Without Stand 57.3 lbs (26.0 kg) 65" With Stand 58.2 lbs (26.4 kg) Weight Without Stand 85.8 lbs (38.9 kg) 75" With Stand 86.9 lbs (39.4 kg) Without Stand 103.2 lbs (46.8 kg)

  • Page 12: Product Specification

    Ultimate UHD Dimming Local Dimming Auto Depth Enhancer Contrast Enhancer Auto Motion Plus Film Mode Natural Mode Support Audio Dolby Digital Plus Dialog Enhancement Sound Output (RMS) Speaker Type Woofer Multiroom Link Blutooth Audio Smart Service Samsung SMART TV Smart...
  • Page 13 2. Product specifications Item QN43Q6DRAFXZA US English, Korean, UK English, French, Bixby German, Italian, Spanish (features vary by language) Far-Field Voice Interaction Works with Google Assistant Works With Alexa TV Plus Web Browser SmartThings App Support SmartThings Universal Guide Gallery Convergence TV to Mobile - Mirroring Mobile to TV - Mirroring, DLNA...
  • Page 14 2. Product specifications Item QN43Q6DRAFXZA Slim Type Slim Front Color CHARCOAL BLACK Light Effect (Deco) Stand Type SIMPLE Stand Color CHARCOAL BLACK Swivel (Left/Right) Additional Feature Intelligent Mode AI Upscale Ambient Mode Ambient Mode Brightness/Color Sensor Learn menu screen(US English)/ SeeColors/ Negative colors/ Grayscale/ Caption moving/ Voice Guide(US Accessibility...
  • Page 15 Dolby Digital Plus Dialog Enhancement Sound Output (RMS) Speaker Type Woofer Multiroom Link Blutooth Audio Smart Service Samsung SMART TV Smart US English, Korean, UK English, French, Bixby German, Italian, Spanish (features vary by language) Far-Field Voice Interaction Works with Google Assistant...
  • Page 16 2. Product specifications Item QN49Q6DRAFXZA TV Plus Web Browser SmartThings App Support SmartThings Universal Guide Gallery Convergence TV to Mobile - Mirroring Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Seamless Setup App Casting Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring...
  • Page 17 2. Product specifications Item QN49Q6DRAFXZA Swivel (Left/Right) Additional Feature Intelligent Mode AI Upscale Ambient Mode Ambient Mode Brightness/Color Sensor Learn menu screen(US English)/ SeeColors/ Negative colors/ Grayscale/ Caption moving/ Voice Guide(US Accessibility English)/ Enlarge/ High Contrast/ Learn TV Remote(US English)/ Multi-output Audio Digital Clean View Auto Channel Search...
  • Page 18 Dolby Digital Plus Dialog Enhancement Sound Output (RMS) Speaker Type Woofer Multiroom Link Blutooth Audio Smart Service Samsung SMART TV Smart US English, Korean, UK English, French, Bixby German, Italian, Spanish (features vary by language) Far-Field Voice Interaction Works with Google Assistant...
  • Page 19 2. Product specifications Item QN55Q6DRAFXZA TV Plus Web Browser SmartThings App Support SmartThings Universal Guide Gallery Convergence TV to Mobile - Mirroring Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Seamless Setup App Casting Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring...
  • Page 20 2. Product specifications Item QN55Q6DRAFXZA Swivel (Left/Right) Additional Feature Intelligent Mode AI Upscale Ambient Mode Ambient Mode Brightness/Color Sensor Learn menu screen(US English)/ SeeColors/ Negative colors/ Grayscale/ Caption moving/ Voice Guide(US Accessibility English)/ Enlarge/ High Contrast/ Learn TV Remote(US English)/ Multi-output Audio Digital Clean View Auto Channel Search...
  • Page 21 Dolby Digital Plus Dialog Enhancement Sound Output (RMS) Speaker Type Woofer Multiroom Link Blutooth Audio Smart Service Samsung SMART TV Smart US English, Korean, UK English, French, Bixby German, Italian, Spanish (features vary by language) Far-Field Voice Interaction Works with Google Assistant...
  • Page 22 2. Product specifications Item QN65Q6DRAFXZA TV Plus Web Browser SmartThings App Support SmartThings Universal Guide Gallery Convergence TV to Mobile - Mirroring Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Seamless Setup App Casting Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring...
  • Page 23 2. Product specifications Item QN65Q6DRAFXZA Swivel (Left/Right) Additional Feature Intelligent Mode AI Upscale Ambient Mode Ambient Mode Brightness/Color Sensor Learn menu screen(US English)/ SeeColors/ Negative colors/ Grayscale/ Caption moving/ Voice Guide(US Accessibility English)/ Enlarge/ High Contrast/ Learn TV Remote(US English)/ Multi-output Audio Digital Clean View Auto Channel Search...
  • Page 24 Dolby Digital Plus Dialog Enhancement Sound Output (RMS) Speaker Type Woofer Multiroom Link Blutooth Audio Smart Service Samsung SMART TV Smart US English, Korean, UK English, French, Bixby German, Italian, Spanish (features vary by language) Far-Field Voice Interaction Works with Google Assistant...
  • Page 25 2. Product specifications Item QN75Q6DRAFXZA TV Plus Web Browser SmartThings App Support SmartThings Universal Guide Gallery Convergence TV to Mobile - Mirroring Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Seamless Setup App Casting Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring...
  • Page 26 2. Product specifications Item QN75Q6DRAFXZA Swivel (Left/Right) Additional Feature Intelligent Mode AI Upscale Ambient Mode Ambient Mode Brightness/Color Sensor Learn menu screen(US English)/ SeeColors/ Negative colors/ Grayscale/ Caption moving/ Voice Guide(US Accessibility English)/ Enlarge/ High Contrast/ Learn TV Remote(US English)/ Multi-output Audio Digital Clean View Auto Channel Search...
  • Page 27 Dolby Digital Plus Dialog Enhancement Sound Output (RMS) Speaker Type Woofer Multiroom Link Blutooth Audio Smart Service Samsung SMART TV Smart US English, Korean, UK English, French, Bixby German, Italian, Spanish (features vary by language) Far-Field Voice Interaction Works with Google Assistant...
  • Page 28 2. Product specifications Item QN82Q6DRAFXZA TV Plus Web Browser SmartThings App Support SmartThings Universal Guide Gallery Convergence TV to Mobile - Mirroring Mobile to TV - Mirroring, DLNA 360 Video Player 360 Camera Support Seamless Setup App Casting Bluetooth Low Energy WiFi Direct TV Sound to Mobile Sound Mirroring...
  • Page 29 2. Product specifications Item QN82Q6DRAFXZA Swivel (Left/Right) Additional Feature Intelligent Mode AI Upscale Ambient Mode Ambient Mode Brightness/Color Sensor Learn menu screen(US English)/ SeeColors/ Negative colors/ Grayscale/ Caption moving/ Voice Guide(US Accessibility English)/ Enlarge/ High Contrast/ Learn TV Remote(US English)/ Multi-output Audio Digital Clean View Auto Channel Search...

  • Page 30: Accessories

    • The provided accessories may vary depending on the model. Product Code. No Product Code. No 3903-001117(43"~ 65") • Power Cable • Samsung Smart Remote BN59-01312A 3903-001132(75"/82") • Batteries (AA x 2) 4301-000101 • User Manual BN68-09576A • Regulatory Guide BN68-09371A •...

  • Page 31: Viewing The Functions

    Colour Volume 100% by Quantum Dot „ Colours as real as they should be. With Samsung’s unique Quantum Dot technology, QLED cranks the colour volume to a full 100%, giving you realistic colours in dark or bright scene. Quantum HDR 4X „...
  • Page 32 2. Product specifications Intelligent Mode „ Conditions in your room can change, and your TV needs to adapt. QLED's Intelligent Mode adjusts brightness and volume accordingly. It can even adjust the sound to match the TV content, such as clearing a dialogue in news programs and highlighting a singer’s voice over the background concert.
  • Page 33 2. Product specifications Win more games, have more controls „ Lower input lag gaming Don’t let lag hold you back! Using FreeSync(VRR) technology, QLED reduces input lag to give you the real-time gaming speed you need to climb to the top. Embrace QLED speed and get ready for some epic wins. Game enhancer To beat the competition, you have to have full control.
  • Page 34 Smart Hub & One Remote „ QLED gets even smarter with Smart Hub and Samsung One Remote. They place all the content you want right at your fingertips, from your set-top box to game console, apps, and live TV. All you need is one.
  • Page 35 2. Product specifications Ambient Mode „ Even when QLED is turned off, it’s never simply still. Ambient Mode helps QLED mingle with your home décor for a perfectly natural effect. Instead of a simple black screen, you’ll see meaningful images that match your lifestyle, with easy settings and plenty of choices.
  • Page 36 „ A truly intelligent home, tailored to your life. With Samsung SmartThings built right in, QLED can connect you with your IoT devices and sensors. You can turn on the lights, check what's in the fridge, and even control the robot vacuum cleaner Samsung SmartThings compatible devices may vary by region.
  • Page 37 2. Product specifications Works with „ Life gets easier with expanded compatibility. QLED pairs quickly with a range of smart speakers, including ones made by other brands, like Amazon’s Echo or Google Home, without any extra connectors. Amazon, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Google and related marks and logos are trademarks of Google LLC.

  • Page 38: Quick Guides

    Connect the Samsung Smart Remote to your TV to operate the TV. When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung...
  • Page 39 2. Product specifications Using Smart Hub „ Connect to Smart Hub for apps, games, movies, and more. Enjoy the multiple functions provided by Smart Hub simultaneously on a single screen. NOTE • The image on your TV may differ from the image above depending on the model and geographical area. When you press the button on your remote control, you can use the following functions and features.
  • Page 40 TV is turned off, the TV turns on in Ambient Mode. If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient mode. Because this function is a QLED TV-specific function, it may not be supported depending on the model.
  • Page 41 If you press the button when the TV is turned off, the TV turns on in Ambient Mode. If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode. Ambient Mode browser screen NOTE •...
  • Page 42 This function may not be supported depending on the geographical area. • Photo Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen. To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
  • Page 43 2. Product specifications Shortcuts „ You can easily use the contents of Sources without running a series of commands. To display the Shortcuts menu screen, press and hold the button for 1 second or more. To return to the TV mode, press the button.
  • Page 44 £ Talking with Bixby using buttons You can also make a conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button. The TV recognises the voice command.
  • Page 45 ID. Sign in to your account with your voice, that is, your registered voice ID. If you are signed out of your Samsung account, select My Profile to sign in.
  • Page 46 2. Product specifications All Services You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to move to the desired command, and then press the Select button. You can operate the TV with various voice commands. View Tutorial The popup window on using Bixby appears.

  • Page 47: The Samsung Smart Remote

    The images, buttons, and functions of the Samsung Smart Remote may differ depending on the model. • The Universal Remote function operates normally only when the Samsung Smart Remote that comes with the TV is The images, buttons, and functions of the Samsung Smart Remote may differ depending on the model.
  • Page 48 When you turn on the TV for the first time, the Samsung Smart Remote pairs When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically.

  • Page 49: Using The Tv Controller

    The screen may dim if the protective film on the SAMSUNG logo or the bottom of the TV is not detached. Please • The screen may dim if the protective film on the SAMSUNG logo or the bottom of the TV is not detached. Please remove the protective film.

  • Page 50: Supported Subtitles

    2. Product specifications 2-5. Supported subtitles Subtitle formats „ Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles „...
  • Page 51 2. Product specifications Supported music formats and codecs „ File extension Format Codec Note *.mp3 MPEG MPEG1 Audio Layer 3 *.m4a *.mpa MPEG4 *.aac *.flac FLAC FLAC Supports up to 2 channels *.ogg Vorbis Supports up to 2 channels WMA is supported up to 10 Pro 5.1 channels. *.wma WMA lossless audio is not supported.

  • Page 52: Disassembly And Reassemble

    This section of the service manual describes the disassembly and reassembly procedures for the LED TV. Disconnect the LED TV from the power source before disassembly. Follow these directions carefully. Use the Samsung Service tool to disassemble the cabinet. • Recommend to use the Samsung Service tool...
  • Page 53 3. Disassembly and Reassemble Description & Screws Picture Description Use Open Jig to release tape in corners and Jig Direction all clips as indicated in red on sides and top & bottom. Gently lift up the Rear Cover starting at the top being careful of function assembly at the bottom.
  • Page 54 3. Disassembly and Reassemble Description & Screws Picture Description • 55" : 10 point Locking SIDE AV : 1 Point Locking Bottom : 9 point Locking • 65" : 12 point Locking SIDE AV : 1 Point Locking Bottom : 10 point Locking •...
  • Page 55 3. Disassembly and Reassemble Description & Screws Picture Description Remove the Electric tapes shown on the images. • EMI Filament Tape (Dressing) • Safety Tape(Dressing NOTE • When assembling the TV, the electric tapes must be applied on the same locations. Please remember to take a picture of where the tapes were first applied.
  • Page 56 3. Disassembly and Reassemble Description & Screws Picture Description LEAD CONNECTOR-POWER Cables Remove the Cables. • LEAD CONNECTOR-POWER (SMPS - MAIN) • FFC Cables FFC Cables Remove the ASSY PCB MAIN BOARD. • Gently lift up (Top Right corner) to release the lock.
  • Page 57 3. Disassembly and Reassemble Description & Screws Picture Description Remove the DC VSS-PD BOARD. (Decomposition order : Locking • 43" Before Removing SMPS Board, You have yo discharge the SMPS by using service Measurement point JIG. • If LED ON -> LED OFF discharge is completed.
  • Page 58 3. Disassembly and Reassemble Description & Screws Picture Description Remove the DC VSS-PD BOARD. (Decomposition Measurement point order : Locking • 49 / 55" / 65" Before Removing SMPS Board, You have yo discharge the SMPS by using service JIG. •...
  • Page 59 3. Disassembly and Reassemble Description & Screws Picture Description Remove the DC VSS-PD BOARD. (Decomposition Measurement point order : • 75" / 82" Before Removing SMPS Board, You have yo discharge the SMPS by using service JIG. • If LED ON -> LED OFF discharge is completed.
  • Page 60 3. Disassembly and Reassemble Description & Screws Picture Description Completed the disassembly. NOTE Reassembly procedures are in the reverse order of disassembly procedures.

  • Page 61: Troubleshooting

    4. Troubleshooting 4. Troubleshooting 4-1. Function Control Operation Test <To CN1501 Main Board> CN1501 (FUNCTION & IR) A3.3V_PW SENSOR_SCL_I2C SENSOR_SDA_I2C KEY_INPUT1 KEY_INPUT2 LED_STB_OUT LED Status / Function Switch IR_OUT_1 IR_OUT_2 <FUNCTION/IR> N.C. Place TV in Power Standby Check LED Status LED is OFF LED 1.7Vdc (pin 8 ) and VCC for 3.3Vdc (pin 3 )

  • Page 62: Power

    4. Troubleshooting 4-2. Power 4-2-1. SMPS Standby • 43 inches CNM802 Main Connector (POWER) CNL801 LED Connector FUSE CNM801 (MAIN Connector) ANA-DIM A13V OD_ON/OFF A13V BLU_PWM A13V POWER_On/Off A13V CNL801 (LED Connector)
  • Page 63 4. Troubleshooting • 49 / 55 inches CNM801 Main Connector (POWER) CNL801 LED Connector FUSE CNM801 (MAIN Connector) ANA-DIM A13V OD_ON/OFF A13V BLU_PWM A13V POWER_On/Off A13V CNL801 (LED Connector)
  • Page 64 4. Troubleshooting • 65 inches CNM801 Main Connector (POWER) CNL801 LED Connector FUSE CNM801 (MAIN Connector) ANA-DIM A13V OD_ON/OFF A13V PWM_BLU A13V POWER_ON A13V CNL801 (LED Connector)
  • Page 65 4. Troubleshooting • 75 / 82 inches CNM802 Main Connector (POWER) CNL801 LED Connector FUSE CNM802 (MAIN Connector) ANA-DIM A13V OD_ON/OFF A13V PWM_BLU A13V POWER_ON A13V CNL801 (LED Connector)
  • Page 66 4. Troubleshooting TV POWER STANDBY TEST : TV in Standby Check Standby LED Indicator If Not Lit: Check AC 120Vac Line If missing: Check AC120Vac Source/Power Cord If OK: Check resistance on SMPS FUSE after first removing AC power cord. If fuss are open : replace SMPS If fus are OK: Standby...

  • Page 67: Smps Power On

    4. Troubleshooting 4-2-2. SMPS Power On • 43 inches CNM802 Main Connector (POWER) CNM801 (MAIN Connector) ANA-DIM A13V OD_ON/OFF A13V BLU_PWM A13V POWER_On/Off A13V Power Backlight...
  • Page 68 4. Troubleshooting • 49 / 55 inches CNM801 Main Connector (POWER) CNM801 (MAIN Connector) ANA-DIM A13V OD_ON/OFF A13V BLU_PWM A13V POWER_On/Off A13V Power Backlight • 65 inches CNM801 Main Connector (POWER) CNM801 (MAIN Connector) ANA-DIM A13V OD_ON/OFF A13V PWM_BLU A13V POWER_ON A13V Power...
  • Page 69 4. Troubleshooting • 75 / 82 inches CNM802 Main Connector (POWER) CNM802 (MAIN Connector) ANA-DIM A13V OD_ON/OFF A13V PWM_BLU A13V POWER_ON A13V Power Backlight TV POWER ON SEQUENCE TEST : Power TV On Power_On/Off / POWER_ON (pin 8 ) .2Vdc (when off) changes to 3.3Vdc (on) NOTE •...

  • Page 70: Smps / Panel Backlight (Parallel Wired Smps Panel Connections)

    4. Troubleshooting 4-2-3. SMPS / PANEL BACKLIGHT (Parallel Wired SMPS Panel Connections) • 43 inches CNL801 LED Connector CNL801 (LED Connector) 4-10...
  • Page 71 4. Troubleshooting • 49 / 55 inches CNL801 LED Connector • 65 inches CNL801 LED Connector CNL801 (LED Connector) 4-11...
  • Page 72 4. Troubleshooting • 75 / 82 inches CNL801 LED Connector CNL801 (LED Connector) Backlight Test : Activate Backlights Test : Disconnect Lead Cable from Main to Power Supply. Check TV Screen for active backlight LEDs. If No Backlights Minus (Control) pins & Plus (Supply) pins voltages on the Panel Connector. ( with fine test probe on left side of connector only for safety) •...
  • Page 73 4. Troubleshooting BACKLIGHT DIMMING PROBLEMS : • Go to Menu Picture Backlight and vary level (0 – 50) £ £ • If no backlight changes observed: Panel Connector CNL801 minus (-) pin voltages and PWM_BLU control voltages CNM801 CNM802 while changing backlight level.

  • Page 74: Video

    4. Troubleshooting 4-3. Video 4-3-1. Customer Picture Test MAIN/TCON BOARD „ Main Section Pre-FRC (T-CON) Post FRC (T-CON) Results Problem Picture Test Do you still see the problem in the test photo? Show Again • Check Signal Source Picture Test and other inputs If the Self Diagnosis Picture Test is OK, your TV may not have a problem.

  • Page 75: Check Test Patterns

    4. Troubleshooting 4-3-2. Check Test Patterns • ENTER : Factory mode Test Pattern £ £ Main Board Muse-M Scaler Pattern / US Post Pattern FRC Pre Test Pattern FRC Post Test Pattern T-CON SoC TCON Test Pattern [Factory Mode] Verify " Scaler Pattern"...

  • Page 76: Main/T-Con Board

    4. Troubleshooting 4-3-3. MAIN/T-CON BOARD • Main Section PRE FRC Section POST FRC Section T-CON Section £ PANEL £ £ £ Main Section „ Customer Picture Test 1 Mute > 1 > 4 > 7 > Mute Video Operation Generated on Main Section. •...
  • Page 77 4. Troubleshooting POST FRC Section „ Customer Picture Test 3 Video Operation Generated at Post FRC Section. • If OK: Replace Main/T-Con Board • If Noisy: Mute £ 3 £ 6 £ 9 £ Mute T-CON Section „ Mute > 3 > 6 > 9 > Mute [May not be available for Larger models over 70 inches.] Video Operation Generated at T-CON Section.
  • Page 78 4. Troubleshooting PANEL „ • Check Panel If Noisy Video: Soc T-CON Pattern in Factory Mode • Use type of Noise observed (Bars, single lines, video distortion, etc to help.) • If noise is only on one half of screen check / swap panel cables. •...

  • Page 79: Audio

    4. Troubleshooting 4-4. Audio • Source Main Board/T-CON Speakers £ £ Source „ • No TV Sound Menu £ Audio £ Speaker Settings set to TV Speaker • Noisy / Distorted TV Audio Customer Menu £ Support £ Sound Test If Sound Test FAILS : (Missing / Noisy Audio) Speakers (compare resistance/quality) Compare audio level out to speakers with...

  • Page 80: Network

    4. Troubleshooting 4-5. Network <TV> <Router> <Internet> TV to Router " Failure" „ Check Network Status Check Network Status (TV Router Internet) Wired & Wireless MAC Address in Customer Support Menu. • No Wired MAC Address : Replace Main Board. •...

  • Page 81: Smart Hub

    Samsung Apps „ • If it Fails: Reset Smart Hub. Samsung Apps load correctly. Perform " Apps Reset" in Factory Mode. Go to Smart Hub and complete Terms of Agreement and set up information. Samsung Apps load correctly. Before selecting an App, allow Apps to load or failure wilre-occur.
  • Page 82 4. Troubleshooting For Netflix Operation/Connection Issues: Check Certificate & Netflix ESN Status in Factory Mode. • If Certificate and ESN exists, " CO", "NfO", change the 8.8.8.8 • If Certificate is missing, " C/" replace the TV’s Main Board. • If ESN number is missing: NF/ do not replace the Main Board. Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings. Reset Smart Hub. / Reset Apps In Factory Mode. For Streaming Issues: •...

  • Page 83: Bluetooth / Wifi Module

    5 Vdc 5 Vdc WIFI_WOW 3.3 Vdc 3.3 Vdc BTWIFI_NRESET 3.3 Vdc 3.3 Vdc Contact Samsung < - Wired MAC Address : xx:xx:xx:xx:xx:xx Missing or Error : Replace Main Board. - Wireless MAC Address : xx:xx:xx:xx:xx:xx - Bluetooth Address : xx:xx:xx:xx:xx:xx...

  • Page 84: Factory Mode

    4-8. Factory Mode Setting TV into Factory Mode „ Factory Remote Power TV ON. Select TV Source. Info → Factory. MENU for return. AA81-00243A Samsung IR Remote TV Power Standby. Press as follows. • Remote Button NTSC MUTE POWER INFO MENU MUTE...
  • Page 85 4. Troubleshooting Setting Option Bytes Enter Factory Mode with Service Remote (only). Check Option Byte Table located on GSPN (Fast Track or Tips). Select Option. Select each item to change. Can Use new Writing Type to enter model (if entered wrong it will not change.) Soft power TV Off to load.
  • Page 86 4. Troubleshooting £ Test Patterns „ Main Board Muse-M Scaler Pattern / US Post Pattern FRC Pre Test Pattern FRC Post Test Pattern T-CON SoC TCON Test Pattern [Factory Mode] Verify " Scaler Pattern" and "US Post Pattern". Scaler Pattern Verify "...
  • Page 87 4. Troubleshooting £ Info £ ER Count „ • WD Count : Watch Dog (Hardware related issue). • AR Count : Auto Reset (software (i.e. Apps) related. important Error Count Status Screen. • Verify each item listed. 4-27...
  • Page 88 4. Troubleshooting Factory Mode £ Control £ EDID „ Remove ALL HDMI connections. Factory Mode → Control → EDID. (→ Enter Key) Option EDID Control Sub Option Debug Hotel Option Shop Option ADC/WB Asia Option Advanced Sound Select EDID/OFF to ON. (→ Right Arrow Key) EDID ON/OFF Select EDID WRITE ALL. (→ Enter Key) EDID WRITE ALL Success Wait to Success. (→...

  • Page 89: Factory Mode Adjustments

    4. Troubleshooting 4-9. Factory Mode Adjustments 4-9-1. Entering Factory Mode To enter [ Service Mode] press the remote-control keys in this sequence : With Consumer Remote (IR Remote) Remote Button : NTSC POWER OFF MUTE POWER ON POWER OFF INFO MENU MUTE POWER ON...

  • Page 90: Detail Factory Option

    4. Troubleshooting 4-9-2. Detail Factory Option NOTE If you replace the main board with new one, please change the factory option as well. The options you must change are "Type". QN43Q6DRAFXZA „ • PANEL / SMPS / MAIN Information Side Version BA01 PANEL SMPS...
  • Page 91 4. Troubleshooting QN49Q6DRAFXZA „ • PANEL / SMPS / MAIN Information Side Version FA01 PANEL SMPS MAIN Vendor Vendor DYREL ASSY ASSY CHASSIS PCB MAIN Code Spec Type Code Spec BN95-05511A CY-RR049HGLV1V/H 49A6AU0RR BN44-00932H L55E8_RDY BN91-20863H BN94-14119K • MAIN Factory Option Local Set BOM Model Front Color...
  • Page 92 4. Troubleshooting QN55Q6DRAFXZA „ • PANEL / SMPS / MAIN Information Side Version FA01 PANEL SMPS MAIN Vendor Vendor DYREL ASSY ASSY CHASSIS PCB MAIN Code Spec Type Code Spec BN95-05509A CY-RR055FGLV1V/H 55A1AU0RR BN44-00932H L55E8_RDY BN91-20863B BN94-14119A Side Version AA02 PANEL SMPS MAIN...
  • Page 93 4. Troubleshooting QN65Q6DRAFXZA „ • PANEL / SMPS / MAIN Information Side Version FA01 PANEL SMPS MAIN Vendor Vendor HANSOE ASSY ASSY CHASSIS PCB MAIN Code Spec Type Code Spec BN95-05507A CY-RR065FGLV1V/H 65A1AU0RR BN44-00932M L65E8N_RHS BN91-20863A BN94-14119B Side Version AA02 PANEL SMPS MAIN...
  • Page 94 4. Troubleshooting QN75Q6DRAFXZA „ • PANEL / SMPS / MAIN Information Side Version FA01 PANEL SMPS MAIN Vendor Vendor HANSOE ASSY ASSY CHASSIS PCB MAIN Code Spec Type Code Spec BN95-05505A CY-RR075FGLV1V/H 75A1AU0RR BN44-00874E L75E8N_RHS BN91-20863C BN94-14119C Side Version AA02 PANEL SMPS MAIN...
  • Page 95 4. Troubleshooting QN82Q6DRAFXZA „ • PANEL / SMPS / MAIN Information Side Version FA01 PANEL SMPS MAIN Vendor Vendor HANSOE ASSY ASSY CHASSIS PCB MAIN Code Spec Type Code Spec BN95-05504A CY-RR082FGLV1V/H 82A1AU0RR BN44-00874F L82E8N_RHS BN91-20863K BN94-14119H Side Version DA02 PANEL SMPS MAIN...

  • Page 96: Factory Data

    4. Troubleshooting 4-9-3. Factory Data Option „ Factory Menu Name Data Range Factory Reset Type 43" 43B6AU0RR BA01 49" 49A6AU0RR FA01 55" 55S1AU0RR; 55L1AU0RR; CA03; AA02; 55A1AU0RR FA01 65" 65L1AU0RR; 65A1AU0RR AA02; FA01 75" 75S1AU0RR; 75L1AUARR; CA03; AA02; 75A1AU0RR FA01 82"...
  • Page 97 4. Troubleshooting Factory Menu Name Data Range USB Serial ECO IC TYPE NOT_DETECT COLOR IC TYPE RISG315 Info Link Server Type development Info Link Country None TTX Group UserOSD OPTION_SWU RF Remocon Support CDD mode … DPMS Support T-CON Device MUSE-M RM Server Type Operating...
  • Page 98 4. Troubleshooting Factory Menu Name Data Range FirstScreen Cach Size Hotel Option Hospitality Mode Power On Menu OSD Operation Music Mode External Source Eco Solution Cloning Shop Option Exhibition Mode Peak Mode Metadata Shopmode Picture Reset Asia Option Unbalance AF Level adjust TX Power Level Mono Last Memory H Shaking...
  • Page 99 4. Troubleshooting Factory Menu Name Data Range Woofer Type Woofer Volume 0xc7h Woofer Scale 0x3fh Woofer Check sum 0x0000A273 PEQ Inx PEQ Test Ready Speaker EQ Bottom Checksum NONE Wall Filter Type SRS Tuning Parm SPDIF PCM Gain AudioDock BT Delay 3D_Glass BT delay Mic Scale India Sound...
  • Page 100 4. Troubleshooting Factory Menu Name Data Range UHD DDR SSC Value P eBus SSC ON/OFF P eBus Value LVDS SSC ON/OFF LVDS SSC Value AP Vx1 SSC ON/OFF AP Vx1 Value N Vx1 SSC ON/OFF N Vx1 Value FRC Vx1 SSC ON/OFF FRC Vx1 SSC Period FRC Vx1 SSC Modulation FRC LVDS ON/OFF...
  • Page 101 4. Troubleshooting Factory Menu Name Data Range FRC FDISPLAY ON/OFF 3D FDISPLAY ON/OFF PC Mode ON/OFF FRC VX1 RX EQ SETTING FRC VX1 TX Pre_emphasis setting Netflix OSD Threshold TCON TCON_TEMP READ TEMP LAST 6000 DCC VERSION TCON Demura Bypass TCON FDisplay Panel Code 1 Panel Code 2 Panel Revision...
  • Page 102 4. Troubleshooting Factory Menu Name Data Range Log Analyzer Error Popup On/Off DeadLock KILL CES Option CES Convergence Option CES ATSC 3_0 CES OOBE MVPD SUPPORT BT DUT BT Throughput Reproduce Module 21_9 L-DETECT STABLE TIME L-DETECT UNSTABLE TIME L-DETECT CAPTION THRESHOLD L-DETECT RAGION THRESHOLD L-DETECT B-LEVEL THRESHOLD L-DETECT USB SUPPORT...
  • Page 103 4. Troubleshooting Factory Menu Name Data Range OPTION_HDMI DVI/HDMI SOUND Auto HDMI HOT PLUG Disable HOTPLUG SWITCHING Auto HOT PLUG DURATION 800ms CLK TERM DURATION 300ms HDMI FLT CNT SIG HDMI FLT CND SIG2 HDMI FLT CNT LOS UNSTABLE BAN CNT 1250ms HDMI ROBIN HDMI Callback...
  • Page 104 4. Troubleshooting Factory Menu Name Data Range TS Clock delay CPU TS Clock delay TC2 TS Clock delay S2 CI Control Buf ON2 TS Clock delay CPU2 Test Pattern Scaler Pattern US Post Pattern FRC Pre Pattern FRC Post Pattern SOC TCON Pattern SOC TCON Pattern Level FRC OSD Pre Pattern...
  • Page 105 4. Troubleshooting Factory Menu Name Data Range Mic Upgrade * Upgarde MIC in Camera module(There is upgrade program in Main-Image) Jump UPGRADE IR Blaster Upgrade IR Blaster delay time NTV CU UPDATE UD LDC PROFILE UPGRADE Pic Data USB Update Audio Data USB Update Eco Data USB Update CI CPLD Upgrade...
  • Page 106 4. Troubleshooting ADC/WB „ Factory Menu Name Data Range AV Calibaration Comp Calibration PC Calibration HDMI Calibration ADC Result 1st_Y_GH 1st_Y_GL 1st_Cb_BH 1st_Cb_BL 1st_Cr_RH 1st_Cr_RL 2nd_R_L 2nd_G_L 2nd_B_L 2nd_R_H 2nd_G_H 2nd_B_H White Balance R-Offset G-Offset B-Offset R-Gain G-Gain B-Gain WB-W2_R_Offset WB_W2_B_Offset WB_W2_R_Gain WB_W2_B_Gain...
  • Page 107 4. Troubleshooting Factory Menu Name Data Range G1_Gain B1_Gain R2_Gain G2_Gain B2_Gain R3_Gain G3_Gain B3_Gain R4_Gain G4_Gain B4_Gain R5_Gain G5_Gain B5_Gain R6_Gain G6_Gain B6_Gain R7_Gain G7_Gain B7_Gain R8_Gain G8_Gain B8_Gain R9_Gain G9_Gain B9_Gain R10_Gain G10_Gain B10_Gain SPI White Balance SPI White Balance On/Off SPI R-Offset SPI G-Offset SPI B-Offset...
  • Page 108 4. Troubleshooting Factory Menu Name Data Range SPI N Rgain SPI N Bgain SPI N Roffset SPI N Boffset SPI W2 Rgain SPI W2 Bgain SPI W2 Roffset SPI W2 Boffset SPI MGA WB Data to SPI Advanced „ 4-48...

  • Page 109: Av Control Tabe

    4. Troubleshooting 4-10. AV Control Tabe Control Item Cmd1 Cmd2 Cmd3 Value General Power Power 0x00 0x00 0x00 0x00 0x01 0x02 Volume Direct 0x01 0x00 0x00 (0~100) 0x01 0x00 Down 0x02 0x00 Mute 0x02 0x00 0x00 0x00 Direct 0x04 Continuous 0x03 0x00 0x01...
  • Page 110 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE BackLight(CellLight) 0~20 0x01 0x00 (0~20) Contrast 0~100 0x02 0x00 (0~100) Brightness 0~100 0x03 0x00 (0~100) Sharpness 0~100 0x04 0x00 (0~100) Color 0~10 0x05 0x00 (0~100) Tint 0x06 0x00 (0~100) Advanced Settings Black Tone 0x07 0x00...
  • Page 111 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Advanced Settings Color Space Custom Cyan 0x04 Color Magenta 0x05 Color Space Custom 0~100 0x13 0~100 Color Red Value Color Space Custom 0~100 0x14 0~100 Color Green Value Color Space Custom 0~100 0x15 0~100...
  • Page 112 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Film Mode Auto2 0x02 Cinema Smooth 0x03 Auto Motion Plus 0x06 0x00 Clear 0x01 Standard 0x02 Smooth 0x03 Custom 0x04 Blur Reduction 0x0b 0x01 value Judder Reduction 0x02 value LED Clear Motion 0x03 0x00 LED Clear Motion...
  • Page 113 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Screen Adjustment Position Position3 0x02 Position4 0x03 Reset Picture Reset Picture 0x0d 0x0b 0x00 0x00 3D Mode 0x0e 0x0c 0x00 0x00 2D->3D 0x01 Side By Side 0x02 Top Bottom 0x03 Line By Line 0x04 Vertical Line 0x05...
  • Page 114 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value PICTURE Sound_Select_ 0x01 Channel_Up 0x05 0x00 Channel_Down 0x01 Sound Sound Mode Standard 0x0c 0x00 0x00 0x00 Music 0x01 Movie 0x02 Clear Voice 0x03 Amplify 0x04 Equalizer Balance 0x01 0x00 (0~20) 100hz 0x01 (0~20) 300hz 0x02...
  • Page 115 4. Troubleshooting Control Item Cmd1 Cmd2 Cmd3 Value Sound TV Installation Type Stand 0x0c 0x00 0x00 Wallmount 0x01 Audio Delay Dealy Value (0~250) 0~250 0x0d 0x00 (0x00~0xFA) Key Generation *Refer for 0x0d 0x00 0x00 Table Show/Hide Control Show 0x0e 0x00 0x00 0x00 Hide...

  • Page 116: Updating The Tv's Software

    TV to update. To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.

  • Page 117: Wiring Diagram

    5. Wiring Diagram 5. Wiring Diagram 5-1. Wiring Diagram • 43 / 49 / 55 / 65 / 75 / 82 inches MAIN SMPS CN201_NQ70 CNT801 CN1301_UT CNM802 CN1300 CNL801 CN1501 CN1306 ACN02_4P Speaker Speaker BT/WIFI Func on • 43 inches_Inner...
  • Page 118 5. Wiring Diagram • 49 / 55 / 65 inches_Inner • 75 / 82 inches_Inner...
  • Page 119 5. Wiring Diagram Cables „ • 43 / 49 / 55 / 65 / 75 / 82 inches MAIN CNT801 SMPS CN201_NQ70 CN1301_UT CNM802 CN1300 CNL801 CN1501 CN1306 ACN02_4P Speaker Speaker BT/WIFI Func on Cables Information „ Part Name & Connection Part Spec Code No.
  • Page 120 5. Wiring Diagram Part Name & Connection Part Spec Code No. 96P/L350 43" BN96-39821E 49" BN96-39821F 96P/L350 55" BN96-39821F FFC CABLE Main - Source B 65" BN96-39820H 96P/L500 75" BN96-39820H 82" BN96-39820H 43" BN39-02457A 12P/L400 49" BN39-02457A 55" BN39-02457A LEAD CONNECTOR-SUB ASSY Main - FUNCTION 65"...

  • Page 121: Connector

    5. Wiring Diagram 5-2. Connector 5-2-1. Main Board CN1308 (USB2) CN201_NQ70 (POWER) CN1307 (USB1) OP1853 (OPTICAL) CN2002 (HDMI4) CN2001 (HDMI3) CN1301_UT CN1902 (USI-T RIGHT) (HDMI2) CN1901 (HDMI1) CN1401_LAN (LAN) CN1300 CN1803_EX (USI-T LEFT) (EX-LINK) TU2101_US (TUNER-DTV) CN1501 CN1306 ACN02_4P (FUNCTION & IR) (BT/WIFI) (AMP) Main Board Pin Map...
  • Page 122 5. Wiring Diagram CN2002 (HDMI IN4) CN1901 (HDMI IN1) HDMI4_RX2+_HDMI HDMI1_RX2+_HDMI HDMI4_RX2-_HDMI HDMI4_RX1+_HDMI HDMI1_RX2-_HDMI HDMI1_RX1+_HDMI HDMI4_RX1-_HDMI HDMI1_RX1-_HDMI HDMI4_RX0+_HDMI HDMI1_RX0+_HDMI HDMI4_RX_CLK+_IN_ HDMI1_RX_CLK+_IN_ HDMI4_RX0-_HDMI 10 HDMI1_RX0-_HDMI 10 HDMI HDMI HDMI4_RX_CLK-_IN_ HDMI1_RX_CLK-_IN_ HDMI HDMI ARC_SINGLE HDMI4_SCL_DDC HDMI4_SDA_DDC HDMI1_SCL_DDC HDMI1_SDA_DDC HDMI4_INS_DET HDMI4_5V_PW HDMI1_INS_DET HDMI1_5V_PW HDMI4_HPD HDMI1_HPD CN2001 (HDMI IN3)
  • Page 123 5. Wiring Diagram CN201_NQ70 (POWER) A13V_PW A13V_PW SW_POWER_OUT A13V_PW PWM_DIMMING_OUT1 A13V_PW 10 OVD_ONOFF_LD_SDA_I2C N.C. ANA_DIMMING CN1301_UT (USI-T RIGHT) FB_TRDY_2 N.C. AVDD_17V_PW AVDD_17V_PW AVDD_17V_PW AVDD_17V_PW UH_CELL UL_CELL HAVDD_8.5V_PW LH_CELL LL_CELL VCCB_1.8V_PW VCCA_1.9V_PW PI_DSF_MON PORTNUM N.C. N.C. N.C. SFC1 TX_CH1_B2+_USIT TX_CH1_B2-_USIT TX_CH1_A2+_USIT TX_CH1_A2-_USIT TX_CH0_B2+_USIT TX_CH0_B2-_USIT...
  • Page 124 5. Wiring Diagram CN1300 (USI-T LEFT) FB_TRDY_1 PANEL_3.3V_PW PANEL_3.3V_PW FB_VCOM1_2_CELL VCOM1_CELL VCOM2_CELL VCOM3_CELL VSS_OUT1_CELL VOFF_-11V_PW VGHD_30V_PW CKV1_GOA CKV2_GOA CKV3_GOA CKV4_GOA CKVB1_GOA CKVB2_GOA CKVB3_GOA CKVB4_GOA STVP1_GOA LC1_VGP1_GOA ST_GOA 23 DEMURA_SSPFRM_SPI 24 DEMURA_SSPCLK_SPI DEMURA_SSPHOLD_ DEMURA_SSPWP_SPI 27 DEMURA_SSPRXD_SPI 28 DEMURA_SSPTXD_SPI 29 DEMURA_SSPFRM_SPI 30 SFC2 TX_CH0_A1+_VX1 TX_CH0_1A-_VX1...

  • Page 125: Smps Board

    5. Wiring Diagram 5-2-2. SMPS Board • 43 inches CNM801 To Main Board CNL801 SMPS Board Pin Map „ CNM801 CNL801 ANA_DIM A13V_PW OD ON/OFF A13V_PW BLU_PWM A13V_PW Power_On/Off A13V_PW...
  • Page 126 5. Wiring Diagram • 49 / 55 / 65 inches CNM801 To Main Board CNL801 SMPS Board Pin Map „ CNM801 CNL801 ANA_DIM A13V_PW OD ON/OFF A13V_PW BLU_PWM A13V_PW Power_On/Off A13V_PW 5-10...
  • Page 127 5. Wiring Diagram • 75 / 82 inches CNT801 CNM802 To Main Board CNL801 SMPS Board Pin Map „ CNM802 CNL801 ANA_DIM A13V_PW OD ON/OFF A13V_PW BLU_PWM A13V_PW Power_On/Off A13V_PW CNT801 (Option) A13V(TCON) A13V(TCON) A13V(TCON) A13V(TCON) A13V(TCON) 5-11...

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