NETGEAR Orbi RBS350 User Manual
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NETGEAR Orbi RBS350 User Manual

Wifi 6 dual-band mesh system
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User Manual
Orbi WiFi 6 Dual-band Mesh System
Orbi Router Model RBR350
Orbi Satellite Model RBS350
December 2021
202-12112-02
NETGEAR, Inc.
350 E. Plumeria Drive
San Jose, CA 95134, USA

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Summary of Contents for NETGEAR Orbi RBS350

  • Page 1 User Manual Orbi WiFi 6 Dual-band Mesh System Orbi Router Model RBR350 Orbi Satellite Model RBS350 NETGEAR, Inc. December 2021 350 E. Plumeria Drive 202-12112-02 San Jose, CA 95134, USA...
  • Page 2 See the regulatory compliance document before connecting the power supply. For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy. By using this device, you are agreeing to NETGEAR’s Terms and Conditions at https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the device to your place of purchase within your return period.

  • Page 3: Table Of Contents

    WiFi connection using WPS............16 Types of logins..................16 Router and satellite labels..............16 Set up and manage with the NETGEAR Orbi app......17 Use a web browser to access the router..........18 Use the automatic Internet setup option........18 Log in to the Orbi router web interface........20 Change the language................20...
  • Page 4 Set up an IPv6 PPPoE Internet connection........37 Change the MTU size.................39 Chapter 4 Control Access to the Internet Activate and manage NETGEAR Armor using the Orbi app..42 Allow or block access to your network..........42 Use keywords to block Internet sites..........43 Delete keywords that are used to block Internet sites....44...
  • Page 5 Orbi WiFi 6 Dual-band Mesh System Set up a bridge for a port group or VLAN tag group....72 Set up a bridge for a port group..........72 Set up a bridge for a VLAN tag group........73 Improve network connections with Universal Plug and Play..74 Chapter 6 Manage Your Network Update the router and satellite firmware........78 Check for firmware updates............78...
  • Page 6 Orbi WiFi 6 Dual-band Mesh System How the router implements the port forwarding rule.....100 Manage port triggering..............100 Add a port triggering service.............101 Disable port triggering or change the time-out period..102 Application example: Port triggering for Internet Relay Chat.102 Chapter 8 Use VPN to Access Your Network Set up a VPN connection..............105 Specify VPN service in the router...........105 Install OpenVPN software...............106...

  • Page 7: Chapter 1 Overview

    • Sync your Orbi satellite with your Orbi router For more information about the topics covered in this manual, visit the support website at https://www.netgear.com/support/. Note: This manual might refer to the Orbi router (model RBR350) as the router and...

  • Page 8: Orbi Router Overview

    Orbi WiFi 6 Dual-band Mesh System Orbi router overview The following sections are an overview of the Orbi router hardware features and LED behavior. Orbi router hardware features The following figures shows the Orbi router hardware features. Figure 1. Orbi router front and back views 1.

  • Page 9: Orbi Router Front Led Behavior

    Orbi WiFi 6 Dual-band Mesh System 6. Power LED. The Power LED lights when power is supplied to the router. For more information, see Orbi router Power LED behavior on page 9. 7. Reset button. Pressing the Reset button resets the router. If the Reset button is pressed for at least 10 seconds and the Power LED blinks, the router returns to its factory settings.

  • Page 10: Orbi Satellite Overview

    Orbi WiFi 6 Dual-band Mesh System Orbi satellite overview The following sections are an overview of the Orbi satellite hardware features and LED behavior. Orbi satellite hardware features The following figures shows the Orbi satellite hardware features. Figure 2. Orbi satellite front and back views 1.

  • Page 11: Orbi Satellite Front Led Behavior

    Orbi WiFi 6 Dual-band Mesh System Orbi satellite front LED behavior The satellite LED is located on the front of the Orbi satellite. Use this LED to determine the satellite status. The following table describes the satellite LED behavior. Table 3. Satellite LED behavior LED color Description Pulsing white...

  • Page 12: Connect Your Orbi Router

    Orbi WiFi 6 Dual-band Mesh System Connect your Orbi router Power on your router and connect it to a modem. Figure 3. Connect the router To cable your router: 1. Unplug your modem’s power, leaving the modem connected to the wall jack for your Internet service.

  • Page 13: Place Your Orbi Satellite

    Orbi WiFi 6 Dual-band Mesh System Place your Orbi satellite Your Orbi satellite must be within range of your Orbi router’s WiFi signal for it to sync with your router. Use the satellite LED on the front of the satellite to help you determine where to place your satellite.

  • Page 14: Chapter 2 Connect To The Network And Access The Router

    This chapter contains the following sections: • Connect to the network • Types of logins • Router and satellite labels • Set up and manage with the NETGEAR Orbi app • Use a web browser to access the router • Change the language...

  • Page 15: Connect To The Network

    Orbi WiFi 6 Dual-band Mesh System Connect to the network You can connect to the Orbi network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).

  • Page 16: Wifi Connection Using Wps

    WiFi network name (SSID) and network key (password) for WiFi access. This information is on the router label and the satellite label. • NETGEAR account login. The free NETGEAR account that you need to register your router and manage your subscriptions. If you do not own a NETGEAR account, you can create one using the NETGEAR Orbi app.

  • Page 17: Set Up And Manage With The Netgear Orbi App

    Set up and manage with the NETGEAR Orbi You can use the NETGEAR Orbi app to set up and access your Orbi network. To find the app, scan a QR code or search for NETGEAR Orbi in the Apple App Store or Google Play Store.

  • Page 18: Use A Web Browser To Access The Router

    When you connect to the network (either with WiFi or with an Ethernet cable), you can use a web browser to access the router to view or change its settings. The first time you access the router, the NETGEAR installation assistant automatically checks to see if your router can connect to your Internet service.
  • Page 19 Make sure that you selected the correct options and typed everything correctly. c. Contact your ISP to verify that you are using the correct configuration information. d. Read Troubleshooting on page 116. If problems persist, register your NETGEAR product and contact NETGEAR technical support. Connect to the Network and...

  • Page 20: Log In To The Orbi Router Web Interface

    Orbi WiFi 6 Dual-band Mesh System Log in to the Orbi router web interface When you log in to the Orbi, the browser displays the router web interface. You can use the router web interface to change the router or satellite settings. To log in to your Orbi: 1.

  • Page 21: Chapter 3 Specify Your Internet Settings

    Specify Your Internet Settings Usually, the quickest way to set up the router to use your Internet connection is to allow Orbi to detect the Internet connection when you first access the router with a web browser. You can also customize or specify your Internet settings. This chapter contains the following sections: •...

  • Page 22: Use The Setup Wizard

    Orbi WiFi 6 Dual-band Mesh System Use the Setup Wizard You can use the Setup Wizard to detect your Internet settings and automatically set up your router. To use the Setup Wizard: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
  • Page 23 Orbi WiFi 6 Dual-band Mesh System 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.

  • Page 24: Specify An Internet Connection That Uses A Login

    Orbi WiFi 6 Dual-band Mesh System 12. Click the Test button to test your Internet connection. Specify an Internet connection that uses a login To view or change the basic Internet setup: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.

  • Page 25: Requirements For Entering Ipv6 Addresses

    Orbi WiFi 6 Dual-band Mesh System 12. Select an Internet IP Address radio button: • Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your ISP automatically assigns these addresses. • Use Static IP Address. Enter the IP address, IP subnet mask, and gateway IP address that your ISP assigned.

  • Page 26: Specify Ipv6 Internet Connections

    Orbi WiFi 6 Dual-band Mesh System Specify IPv6 Internet connections You can set up an IPv6 Internet connection if the router does not detect it automatically. To set up an IPv6 Internet connection: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.

  • Page 27: Use Auto Detection For An Ipv6 Internet Connection

    Orbi WiFi 6 Dual-band Mesh System Use auto detection for an IPv6 Internet connection To set up an IPv6 Internet connection through auto detection: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.

  • Page 28: Use Auto Configuration For An Ipv6 Internet Connection

    Orbi WiFi 6 Dual-band Mesh System If you do not specify an ID here, the router generates one automatically from its MAC address. 8. Select an IPv6 Filtering radio button: • Secured. In secured mode, which is the default mode, the router inspects both TCP and UDP packets.
  • Page 29 Orbi WiFi 6 Dual-band Mesh System 6. (Optional) In the DHCP User Class (If Required) field, enter a host name. Most people can leave this field blank, but if your ISP gave you a specific host name, enter it here. 7.

  • Page 30: Set Up An Ipv6 6To4 Tunnel Internet Connection

    Orbi WiFi 6 Dual-band Mesh System Set up an IPv6 6to4 tunnel Internet connection The remote relay router is the router to which your router creates a 6to4 tunnel. Make sure that the IPv4 Internet connection is working before you apply the 6to4 tunnel settings for the IPv6 connection.

  • Page 31: Set Up An Ipv6 6Rd Tunnel Internet Connection

    Orbi WiFi 6 Dual-band Mesh System 8. Select an IP Address Assignment radio button: • Use DHCP Server. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting specifies how the router assigns IPv6 addresses to the devices on your home network.
  • Page 32 Orbi WiFi 6 Dual-band Mesh System To set up an IPv6 6rd Tunnel Internet connection: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3.

  • Page 33: Set Up An Ipv6 Pass-Through Internet Connection

    Orbi WiFi 6 Dual-band Mesh System This setting specifies how the router assigns IPv6 addresses to the devices on your home network. 8. (Optional) Select the Use This Interface ID check box and specify the interface ID that you want to be used for the IPv6 address of the router’s LAN interface. If you do not specify an ID here, the router generates one automatically from its MAC address.

  • Page 34: Set Up An Ipv6 Fixed Internet Connection

    Orbi WiFi 6 Dual-band Mesh System Set up an IPv6 fixed Internet connection To set up a fixed IPv6 Internet connection: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens.

  • Page 35: Set Up An Ipv6 Dhcp Internet Connection

    Orbi WiFi 6 Dual-band Mesh System This setting specifies how the router assigns IPv6 addresses to the devices on your home network. 8. In the IPv6 Address/Prefix Length fields, specify the static IPv6 address and prefix length of the router’s LAN interface. If you do not specify an ID here, the router generates one automatically from its MAC address.
  • Page 36 Orbi WiFi 6 Dual-band Mesh System length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. • Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired for the router’s LAN interface.

  • Page 37: Set Up An Ipv6 Pppoe Internet Connection

    Orbi WiFi 6 Dual-band Mesh System 11. Select an IPv6 Filtering radio button: • Secured. In secured mode, which is the default mode, the router inspects both TCP and UDP packets. • Open. In open mode, the router inspects UDP packets only. 12.
  • Page 38 Orbi WiFi 6 Dual-band Mesh System Earthlink and Deutsche Telekom) require that you use your full email address when you log in. If your ISP requires your full email address, type it in this field. 7. In the Password field, enter the password for the ISP connection. 8.

  • Page 39: Change The Mtu Size

    MTU setting than the other devices, the data packets must be split or “fragmented” to accommodate the device with the smallest MTU. The best MTU setting for NETGEAR equipment is often the default value. In some situations, changing the value fixes one problem but causes another. Leave the MTU unchanged unless one of these situations occurs: •...
  • Page 40 Table 5. Common MTU sizes Application 1500 The largest Ethernet packet size. This setting is typical for connections that do not use PPPoE or VPN, and is the default value for NETGEAR routers, adapters, and switches. 1492 Used in PPPoE environments. 1472 Maximum size to use for pinging.

  • Page 41: Chapter 4 Control Access To The Internet

    The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet. This chapter includes the following sections: • Activate and manage NETGEAR Armor using the Orbi app • Allow or block access to your network • Use keywords to block Internet sites •...

  • Page 42: Activate And Manage Netgear Armor Using The Orbi App

    Orbi app NETGEAR Armor is an advanced multi-layer cyber security solution that protects not only your network but individual devices as well. NETGEAR Armor protects your devices from viruses, spyware, hackers, spam, and phishing. For more information about NETGEAR Armor, visit netgear.com/landings/armor/default.aspx.

  • Page 43: Use Keywords To Block Internet Sites

    Orbi WiFi 6 Dual-band Mesh System You must select this check box before you can specify an access rule and use the Allow and Block buttons. When this check box is cleared, all devices are allowed to connect, even if a device is in the blocked list. 6.

  • Page 44: Delete Keywords That Are Used To Block Internet Sites

    Orbi WiFi 6 Dual-band Mesh System The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Security > Block Sites. The Block Sites page displays.

  • Page 45: Avoid Blocking On A Trusted Computer

    Orbi WiFi 6 Dual-band Mesh System The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Security > Block Sites. The Block Sites page displays.

  • Page 46: Block Services From The Internet

    Orbi WiFi 6 Dual-band Mesh System 7. Click the Apply button. Your settings are saved. Block services from the Internet You can block Internet services on your network based on the type of service. You can block the services all the time or based on a schedule. To block services: 1.

  • Page 47: Manage Network Access Control Lists

    Orbi WiFi 6 Dual-band Mesh System 8. To add a service or application that is not the list, select User Defined. a. If you know that the application uses either TCP or UDP, select the appropriate protocol. Otherwise, select TCP/UDP (both). b.

  • Page 48: Schedule When To Block Internet Sites And Services

    Orbi WiFi 6 Dual-band Mesh System 5. Select the Turn on Access Control check box. 6. Click the View list of allowed devices not currently connected to the network link. The list displays. 7. Select the check box for a device. 8.

  • Page 49: Set Up Security Event Email Notifications

    Orbi WiFi 6 Dual-band Mesh System 6. Click the Apply button. Your settings are saved. Set up security event email notifications The router can email you its logs of router activity. The log records router activity and security events such as attempts to access blocked sites or services. To set up email notifications: 1.
  • Page 50 Orbi WiFi 6 Dual-band Mesh System 9. If your outgoing email server requires authentication, select the My Mail Server requires authentication check box and do the following: • In the User Name field, type the user name for the outgoing email server. •...

  • Page 51: Chapter 5 Specify Network Settings

    Specify Network Settings This chapter includes the following sections: • View or change WAN settings • Manage Dynamic DNS • Set up a default DMZ server • Change the router’s device name • Change the LAN TCP/IP settings • Use the router as a DHCP server •...

  • Page 52: View Or Change Wan Settings

    Orbi WiFi 6 Dual-band Mesh System View or change WAN settings You can view or configure wide area network (WAN) settings for the Internet port. You can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable the router to respond to a ping to its WAN (Internet) port.

  • Page 53: Manage Dynamic Dns

    DNS service does not work because private addresses are not routed on the Internet. Set up a new Dynamic DNS account To set up Dynamic DNS and register for a free NETGEAR account: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.

  • Page 54: Specify A Dns Account That You Already Created

    A message displays the Dynamic DNS status. Specify a DNS account that you already created If you already own a Dynamic DNS account with NETGEAR, No-IP, or Dyn, you can set up the router to use your account. To set up Dynamic DNS if you already created an account: 1.

  • Page 55: Change The Dynamic Dns Settings

    9. For a No-IP account or Dyn account, in the User Name field, enter the user name for your account. 10. For a NETGEAR account at No-IP, in the Email field, type the email address for your account. 11. In the Password (6-32 characters) field, type the password for your DDNS account.

  • Page 56: Set Up A Default Dmz Server

    Orbi WiFi 6 Dual-band Mesh System Set up a default DMZ server The default DMZ server feature is helpful when you are using some online games and videoconferencing applications that are incompatible with Network Address Translation (NAT). The router is programmed to recognize some of these applications and to work correctly with them, but other applications might not function well.

  • Page 57: Change The Router's Device Name

    Orbi WiFi 6 Dual-band Mesh System Change the router’s device name The router’s device name is its model number. This device name displays in a file manager when you browse your network. To change the router’s device name: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
  • Page 58 Orbi WiFi 6 Dual-band Mesh System To change the LAN TCP/IP settings: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin.

  • Page 59: Use The Router As A Dhcp Server

    Orbi WiFi 6 Dual-band Mesh System Your settings are saved. If you changed the LAN IP address of the router, you are disconnected when this change takes effect. 9. To reconnect, close your browser, relaunch it, and log in to the router. Use the router as a DHCP server By default, the router acts as a Dynamic Host Configuration Protocol (DHCP) server.

  • Page 60: Disable The Dhcp Server Feature In The Router

    Orbi WiFi 6 Dual-band Mesh System This IP address must be in the same subnet as the router. The default ending IP address is 192.168.1.254. 7. Click the Apply button. Your settings are saved. The router delivers the following parameters to any LAN device that requests DHCP: •...

  • Page 61: Manage Reserved Lan Ip Addresses

    Orbi WiFi 6 Dual-band Mesh System Manage reserved LAN IP addresses When you specify a reserved IP address for a computer on the LAN, that computer always receives the same IP address each time it accesses the router’s DHCP server. Assign reserved IP addresses to computers or servers that require permanent IP settings.

  • Page 62: Edit A Reserved Ip Address

    Orbi WiFi 6 Dual-band Mesh System Edit a reserved IP address To edit a reserved address entry: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3.

  • Page 63: Manage Custom Static Routes

    Orbi WiFi 6 Dual-band Mesh System 5. Select the radio button next to the reserved address. 6. Click the Delete button. The address is removed. Manage custom static routes Typically, you do not need to add static routes unless you use multiple routers or multiple IP subnets on your network.

  • Page 64: Edit A Static Route

    Orbi WiFi 6 Dual-band Mesh System 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.

  • Page 65: Delete A Static Route

    Orbi WiFi 6 Dual-band Mesh System The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Static Routes. The Static Routes page displays.

  • Page 66: Specify Basic Wifi Settings

    Orbi WiFi 6 Dual-band Mesh System Specify basic WiFi settings The router and satellite come preset with the same WiFi network name (SSID) and the same WiFi security. You can find the SSID and password on the router label and on the satellite label.

  • Page 67: Change The Wifi Password Or Security Level

    Orbi WiFi 6 Dual-band Mesh System 7. Click the Apply button. Your settings are saved. The router sends the new settings to the satellite. If you are using a WiFi connection and you changed the SSID, you are disconnected from the network. 8.

  • Page 68: Set Up A Guest Wifi Network

    Orbi WiFi 6 Dual-band Mesh System 5. Under Security Options, select a WPA option: • WPA2-PSK [AES] • WPA-PSK [TKIP] + WPA2-PSK [AES] • WPA3-Personal [SAE] The WPA3 option uses the newest standard for the strongest security. Some older computers and WiFi devices cannot use WPA3 or WPA2. If your network includes old computers and WiFi devices, select the WPA-PSK [TKIP] + WPA2-PSK [AES] radio button.

  • Page 69: Change Your Region

    Orbi WiFi 6 Dual-band Mesh System 6. To change the network name, type a new name in the Guest Wireless Network Name (SSID) field. The name can be up to 32 characters long and it is case-sensitive. If you change the name, make sure to write down the new name and keep it in a safe place.
  • Page 70 Orbi WiFi 6 Dual-band Mesh System For example, you can use the Orbi router as a WiFi access point that connects to a gateway or modem router that you already use for your Internet service. In this situation, you do not need to change the settings for the gateway or modem router. To set up the Orbi router as an AP after you set up your Internet connection: 1.

  • Page 71: Set Up Router Mode

    Orbi WiFi 6 Dual-band Mesh System Set up router mode If you set up your router as an access point, you can change it back to a router. To set up the Orbi router as a router: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.

  • Page 72: Set Up A Bridge For A Port Group Or Vlan Tag Group

    Orbi WiFi 6 Dual-band Mesh System The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > Wireless Settings. The Advanced Wireless Settings page displays.

  • Page 73: Set Up A Bridge For A Vlan Tag Group

    Orbi WiFi 6 Dual-band Mesh System The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > VLAN/Bridge Settings. The VLAN/Bridge Settings page displays.

  • Page 74: Improve Network Connections With Universal Plug And Play

    Orbi WiFi 6 Dual-band Mesh System The BASIC Home page displays. 4. Select ADVANCED > Advanced Setup > VLAN/Bridge Settings. The VLAN/Bridge Settings page displays. 5. Select the Enable VLAN/Bridge Group check box. The page expands. 6. Select the By VLAN tag group radio button. The section expands.
  • Page 75 Orbi WiFi 6 Dual-band Mesh System If you use applications such as multiplayer gaming, peer-to-peer connections, or real-time communications such as instant messaging or remote assistance, enable UPnP. To enable Universal Plug and Play: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
  • Page 76 Orbi WiFi 6 Dual-band Mesh System 9. To refresh the information in the UPnP Portmap Table, click the Refresh button. Specify Network Settings User Manual...

  • Page 77: Chapter 6 Manage Your Network

    Manage Your Network This chapter describes the router settings for administering and maintaining your router and home network. The chapter includes the following sections: • Update the router and satellite firmware • Change the admin password • Enable admin password reset •...

  • Page 78: Update The Router And Satellite Firmware

    Orbi WiFi 6 Dual-band Mesh System Update the router and satellite firmware You can use the router web interface to check if new firmware is available and update your router and satellite, or you can manually update the firmware for your router and satellite.

  • Page 79: Manually Update Firmware

    Orbi device to finish updating before updating your next Orbi device. To manually update the firmware on your Orbi router and satellite, follow these high level steps: 1. Visit netgear.com/support and download the firmware for both your Orbi router and satellite. 2. Update the firmware on your Orbi satellite.

  • Page 80: Manually Update Router Firmware

    Orbi WiFi 6 Dual-band Mesh System The Orbi satellite Firmware Update window opens. 7. If the browser asks you for the admin password, enter the same password that you entered for the router. 8. Click the BROWSE button. 9. Locate and select the satellite firmware file that you downloaded. The firmware file name ends in .img or .chk.

  • Page 81: Change The Admin Password

    Orbi WiFi 6 Dual-band Mesh System Change the admin password This feature let you change the default password that is used to log in to the router with the user name admin. This password is not the one that you use to access the Orbi WiFi network.

  • Page 82: Reset The Admin Password

    Orbi WiFi 6 Dual-band Mesh System To enable password reset: 1. Launch a web browser from a computer or WiFi device that is connected to the network. 2. Enter http://www.orbilogin.com. A login window opens. 3. Enter the admin user name and password. The user name is admin.

  • Page 83: View Router Status And Usage Information

    Orbi WiFi 6 Dual-band Mesh System 7. Click the CONTINUE button. You are requested to set a new admin password and set new security questions. 8. Enter your new admin password, set new security questions and answers, and click the NEXT button. Your settings are saved.

  • Page 84: Check The Internet Connection Status

    Orbi WiFi 6 Dual-band Mesh System The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. 4. Click the ADVANCED tab. 5.

  • Page 85: View The Satellite Status

    Orbi WiFi 6 Dual-band Mesh System 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.

  • Page 86: View And Manage Logs Of Router Activity

    Orbi WiFi 6 Dual-band Mesh System The BASIC Home page displays. 4. Select Attached Devices. The Attached Devices page displays. 5. In the Connected Satellites section, find your satellite’s IP address. 6. Enter your satellite’s IP address in your web browser’s address bar. A login window opens.

  • Page 87: View Devices Connected To The Network Or Edit Device Information

    Orbi WiFi 6 Dual-band Mesh System 6. To clear the log entries, click the Clear Log button. 7. To email the log immediately, click the Send Log button. View devices connected to the network or edit device information You can view the devices that are connected to your Orbi network. You can also edit the information that displays on the Attached Devices page in the router web interface.

  • Page 88: Edit Device Information On The Attached Devices Page

    Orbi WiFi 6 Dual-band Mesh System 5. To update this page, click the Refresh button. Edit device information on the Attached Devices page You can change the connected device model and name that display on the Attached Devices page. To view devices connected to your network: 1.

  • Page 89: Edit Satellite Information That Displays On The Attached Devices Page

    Orbi WiFi 6 Dual-band Mesh System To view satellites connected to your network: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3. Enter the router admin user name and password. The user name is admin.

  • Page 90: Monitor Internet Traffic

    Orbi WiFi 6 Dual-band Mesh System A login window opens. 3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.

  • Page 91: Set Your Time Zone, Adjust For Daylight Saving Time, Or Change The Ntp Server

    Orbi WiFi 6 Dual-band Mesh System 6. To control the volume of Internet traffic, use either the traffic volume control feature or the connection time control feature: • Select the Traffic volume control by radio button and then select one of the following options: No Limit.

  • Page 92: Manage The Router Configuration File

    Orbi WiFi 6 Dual-band Mesh System a NETGEAR Network Time Protocol (NTP) server. However, you can specify another NTP server. To set your time zone, adjust for daylight saving time, or change the NTP server: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.

  • Page 93: Erase The Current Configuration Settings

    Orbi WiFi 6 Dual-band Mesh System 3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.

  • Page 94: Restore Configuration Settings

    Anywhere Access feature on the Orbi app, you must update your router’s firmware and download the latest Orbi app for your mobile device. To download the latest Orbi app for your mobile device, visit https://www.netgear.com/home/apps-services/orbi-app. Manage Your Network User Manual...

  • Page 95: Chapter 7 Customize Internet Traffic Rules For Ports

    Customize Internet Traffic Rules for Ports You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features. This chapter includes the following sections: • Manage port forwarding to a local server •...

  • Page 96: Manage Port Forwarding To A Local Server

    Orbi WiFi 6 Dual-band Mesh System Manage port forwarding to a local server If your home network includes a server, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet.

  • Page 97: Add A Custom Port Forwarding Service

    Orbi WiFi 6 Dual-band Mesh System The service displays in the list. Add a custom port forwarding service To add a custom service: 1. Find out which port number or range of numbers the application uses. You can usually find this information by contacting the publisher of the application or user groups or news groups.

  • Page 98: Edit A Port Forwarding Service

    Orbi WiFi 6 Dual-band Mesh System Edit a port forwarding service To edit a port forwarding entry: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3.

  • Page 99: Delete A Port Forwarding Entry

    Orbi WiFi 6 Dual-band Mesh System Delete a port forwarding entry To delete a port forwarding entry: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3.

  • Page 100: How The Router Implements The Port Forwarding Rule

    Orbi WiFi 6 Dual-band Mesh System How the router implements the port forwarding rule The following sequence shows the effects of a port forwarding rule: 1. When you type the URL www.example.com in your browser, the browser sends a web page request message with the following destination information: •...

  • Page 101: Add A Port Triggering Service

    Orbi WiFi 6 Dual-band Mesh System Add a port triggering service To add a port triggering service: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3.

  • Page 102: Disable Port Triggering Or Change The Time-Out Period

    Orbi WiFi 6 Dual-band Mesh System 13. Click the Apply button. The service is now in the Portmap Table. Disable port triggering or change the time-out period By default, port triggering is enabled and a default time-out period is defined. You can disable port triggering or change the time-out period.
  • Page 103 Orbi WiFi 6 Dual-band Mesh System An example is Internet Relay Chat (IRC). Your computer connects to an IRC server at destination port 6667. The IRC server not only responds to your originating source port, but also sends an “identify” message to your computer on port 113. Using port triggering, you can tell the router, “When you initiate a session with destination port 6667, you must also allow incoming traffic on port 113 to reach the originating computer.”...

  • Page 104: Chapter 8 Use Vpn To Access Your Network

    Use VPN to Access Your Network You can use OpenVPN software to remotely access your router using virtual private networking (VPN). This chapter explains how to set up and use VPN access. This chapter includes the following sections: • Set up a VPN connection •...

  • Page 105: Set Up A Vpn Connection

    To use a DDNS service, register for an account with a host name (sometimes called a domain name). You use the host name to access your network. The router supports these accounts: NETGEAR, No-IP, and Dyn. If your Internet service provider (ISP) assigned a static WAN IP address (such as 50.196.x.x or 10.x.x.x) that never changes to your Internet account, the VPN can use that IP address...

  • Page 106: Install Openvpn Software

    Orbi WiFi 6 Dual-band Mesh System 6. To change the TUN mode service type, select the UCP or TCP radio button. 7. To change the TUN mode service port, type the port number that you want to use in the field. The default port number is 12973.
  • Page 107 Orbi WiFi 6 Dual-band Mesh System 5. Make sure that the Enable VPN Service check box is selected. 6. Specify any VPN service settings on the page. For more information, see Specify VPN service in the router on page 105. 7.
  • Page 108 For a client device with Windows 64-bit system, the VPN client is installed at C:\Programfiles\OpenVPN\config\ by default. 18. For a client device with Windows, modify the VPN interface name to NETGEAR-VPN: a. On your computer, go to the Networks page. If you are using Windows 10, select Control Panel >...

  • Page 109: Install Openvpn Software On Your Mac Computer

    Orbi WiFi 6 Dual-band Mesh System If you do not change the VPN interface name, the VPN tunnel connection will fail. For more information about using OpenVPN on your Windows-based computer, visit https://openvpn.net/index.php/open-source/documentation/howto.html#quick. Install OpenVPN software on your Mac computer You must install this software on each Mac computer that you plan to use for VPN connections to your router.

  • Page 110: Install Openvpn Software On An Ios Device

    Orbi WiFi 6 Dual-band Mesh System Install OpenVPN software on an iOS device You must install this software on each iOS device that you plan to use for VPN connections to your router. To install VPN client software on an iOS device: 1.

  • Page 111: Use A Vpn Tunnel On Your Windows-Based Computer

    Orbi WiFi 6 Dual-band Mesh System To install VPN client software on an Android device: 1. Launch a web browser from a computer or mobile device that is connected to your Orbi network. 2. Enter orbilogin.com. A login window opens. 3.
  • Page 112 Orbi WiFi 6 Dual-band Mesh System connected. If both networks use the same LAN IP scheme, when the VPN tunnel is established, you cannot access your home router or your home network with the OpenVPN software. The default LAN IP address scheme for the router is 192.x.x.x. The most common IP schemes are 192.x.x.x, 172.x.x.x, and 10.x.x.x.

  • Page 113: Use Vpn To Access Your Internet Service At Home

    Orbi WiFi 6 Dual-band Mesh System Use VPN to access your Internet service at home When you’re away from home and you access the Internet, you usually use a local Internet service provider. For example, at a coffee shop you might be given a code that lets you use the coffee shop’s Internet service account to surf the web.

  • Page 114: Block Vpn Client Internet Access In The Router

    Orbi WiFi 6 Dual-band Mesh System Block VPN client Internet access in the router By default, the router is set up to allow VPN connections only to your home network, not to the Internet service for your home network. If you changed this setting to allow Internet access, you can change it back.
  • Page 115 Orbi WiFi 6 Dual-band Mesh System 3. Right-click the icon and select Connect. 4. When the VPN connection is established, launch your Internet browser. Use VPN to Access Your Network User Manual...

  • Page 116: Chapter 9 Troubleshooting

    This chapter provides information to help you diagnose and solve problems you might experience with your Orbi router or satellite. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for product and contact information. This chapter includes the following sections: •...

  • Page 117: Quick Tips

    Orbi WiFi 6 Dual-band Mesh System Quick tips This section describes tips for troubleshooting some common problems. Sequence to restart your network When you restart your network, follow this sequence: 1. Turn off and unplug the modem. 2. Turn off the router. 3.

  • Page 118: You Cannot Log In To The Router

    Orbi WiFi 6 Dual-band Mesh System To sync the router and the satellite: 1. Place the satellite in the same room as the Orbi router. Use this satellite location only during the sync process. 2. Connect the satellite to a power source. 3.

  • Page 119: You Cannot Access The Internet

    Orbi WiFi 6 Dual-band Mesh System You cannot access the Internet Check your network and Internet connections: 1. Make sure that your WiFi-enabled computer or mobile device is connected to the Orbi network. 2. If you are connected to Orbi but you cannot access the Internet, check to see if your Internet connection is working.

  • Page 120: Troubleshoot Internet Browsing

    Orbi WiFi 6 Dual-band Mesh System • Your ISP might check for your computer’s host name. Assign the computer host name of your ISP account as the account name on the Internet Setup page. • If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer’s MAC address, do one of the following: Inform your ISP that you bought a new network device and ask them to use the router’s MAC address.

  • Page 121: Troubleshoot Pppoe

    Orbi WiFi 6 Dual-band Mesh System Troubleshoot PPPoE If you are using PPPoE, try troubleshooting your Internet connection. To troubleshoot a PPPoE connection: 1. Launch a web browser from a computer or WiFi device that is connected to the network. 2.

  • Page 122: Troubleshoot Your Network Using The Ping Utility

    Orbi WiFi 6 Dual-band Mesh System • Does your WiFi-capable device support the security that you are using for your WiFi network (WPA3, WPA2, or WPA)? • To view the WiFi settings for the router, use an Ethernet cable to connect a computer to an Ethernet port on the router.

  • Page 123: Test The Path From Your Computer To A Remote Device

    Orbi WiFi 6 Dual-band Mesh System Request timed out If the path is not functioning correctly, you might be experiencing one of the following problems: • Wrong physical connections Check that the appropriate LEDs are on for your network devices. If your router and computer are connected to a separate Ethernet switch, make sure that the link LEDs on the switch are lit for the switch ports that your computer and router are connected •...
  • Page 124 Orbi WiFi 6 Dual-band Mesh System • If your ISP assigned a host name to your computer, enter that host name as the account name on the Internet Setup page. • Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers.

  • Page 125: Appendix A Factory Settings And Technical Specifications

    Factory Settings and Technical Specifications This appendix covers the following topics: • Factory settings • Technical specifications...

  • Page 126: Factory Settings

    Orbi WiFi 6 Dual-band Mesh System Factory settings You can return your Orbi router or satellite to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the router or satellite for at least seven seconds until the router or satellite LED blinks.
  • Page 127 Orbi WiFi 6 Dual-band Mesh System Table 6. Router factory default settings (Continued) Feature Default Setting Time zone GMT for WW GMT -8 for NA and CN GMT +10 for AU GMT +9 for KO GMT +8 for PR GMT +5:30 for IN Time zone adjusted for daylight Disabled saving time...

  • Page 128: Factory Settings For Orbi Satellite Model Rbs350

    Orbi WiFi 6 Dual-band Mesh System Table 6. Router factory default settings (Continued) Feature Default Setting RF channel 5 GHz fronthaul NA and PR: Channel 157 WW and JP: Channel 108 RF channel 5 GHz backhaul NA and PR: Channel 157 WW and JP: Channel 108 Factory settings for Orbi satellite model RBS350 The following table shows the factory default settings for Orbi satellite model RBS350.
  • Page 129 Orbi WiFi 6 Dual-band Mesh System Table 7. Satellite factory default settings (Continued) Feature Default Setting Time zone adjusted for daylight Disabled saving time SNMP Disabled Firewall Inbound (communications coming Enabled (all) in from the Internet) Outbound (communications going Enabled (all) out to the Internet) Source MAC filtering Disabled...

  • Page 130: Technical Specifications

    Orbi WiFi 6 Dual-band Mesh System Technical specifications The following are the technical specifications for your Orbi router and satellite Technical specifications for Orbi router model RBR350 The following table shows the technical specifications for Orbi router model RBR350. Table 8. Router technical specifications Feature Description Data and routing protocols...

  • Page 131: Technical Specifications For Orbi Satellite Model Rbs350

    Orbi WiFi 6 Dual-band Mesh System Table 8. Router technical specifications (Continued) Feature Description Maximum number of computers Limited by the amount of WiFi network traffic generated by each node per wireless network (typically 50–70 nodes) 2.4 GHz: 127 5 GHz (fronthaul): 127 2.4 GHz operating frequency range 2.412–2.472 GHz (Europe ETSI, Japan, and China) 2.412–2.462 GHz (US)
  • Page 132 Orbi WiFi 6 Dual-band Mesh System Table 9. Satellite technical specifications (Continued) Feature Description WiFi Maximum wireless signal rate complies with the IEEE 802.11 standard. Note: Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput rate.

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