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ForaCare Suisse AG
Weight Scale FAQ
Version: Rev 4.1
Release date: 08 July 2019
Editor: Dean Chiu

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Summary of Contents for ForaCare W310

  • Page 1 ForaCare Suisse AG Weight Scale FAQ Version: Rev 4.1 Release date: 08 July 2019 Editor: Dean Chiu...
  • Page 2: Table Of Contents

    Table of contents General Weight Scale Questions………………………………………………… 2 Q1. What are the general features of FORA’s weight scale? ........4 Q2. When is the best time and method to do the body weight measurement?………5 Q3. Why is the weight at my doctor’s office so different than at home?………………5 Q4.
  • Page 3 Common troubleshooting Q18. My LCD screen only displays some parts of the digit numbers or symbols. What is the reason?....................13 Q19. When I step on the scale, the LCD screen displays 0.0kg. Why?....13 Q20. I cannot get any readings or nothing is displayed when I tap on the scale, what is wrong?......................13 Q21.
  • Page 4: Q1. What Are The General Features Of Fora's Weight Scale

    General Weight Scale Questions: Q1: What are the general features of FORA’s weight scale? Name FORA W550 RORA W310 FORA Comfort fit Model No. W550 W310 W320 Scale Type Body weight and BMI Body weight and BMI Body weight only Max Capacity 4~250 kg/8.8~550 lb 3~180 kg/ 6.6~396 lb...
  • Page 5: Q2. When Is The Best Time And Method To Do The Body Weight Measurement

    Q2: When is the best time and method to do the body weight measurement? Time: Use your scale every morning (the best time to weigh yourself) after you empty your bladder, wearing as little clothing as possible. Because you lose water weight overnight, you'll get a lower number, too.
  • Page 6: Q4. Will Moving My Scale Affect Accuracy And Dependability

    Q4.Will moving my scale to different place affect accuracy and dependability? No, it would not affect the accuracy and dependability. However, please make sure that you don’t move the scale when doing the measurement and put the scale on a flat, hard surface but not on the carpet.
  • Page 7: Q6. What Are The Safety Precautions In Using Fora's Weight Scales

    Q7: Do FORA’s weight scale with bio-impedance and Bluetooth function have a contraindication for pregnant or pacemaker patients? ForaCare Suisse has three types of weight scale: 1. FORA Comfort fit (W320): weight only. 2. FORA W310: weight, BMI and Bluetooth BLE.
  • Page 8: Q8. Will Fora's Weight Scale Work On Carpet Or Other Soft Flooring

    Q8: Will FORA’s weight scale work on carpet or other soft flooring? No, FORA weight scales are engineered to provide accurate measurements. If you place them on carpet or soft flooring, they will give you an inaccurate reading. Please use them on hard and flat surfaces. Q9: How do I change the unit of measurement? All FORA weight scales display the metric as well as imperial units of measurement (kilograms: kg and pounds: lb).
  • Page 9: Q13. How Do I Measure My Body Composition Reading

    As for the FORA W310 digital weight scale, you can set up and change your personal data when measuring body weight and BMI. Press the SET button to turn the scale on so as to enter the measuring mode and then press SET again to enter the setting mode.
  • Page 10: Q15. Where Can I Download The Ifora Ws And Ifora Mp Apps

    Q15: Where can I download the iFORA WS and iFORA MP apps? You can download and install iFORA WS and iFORA MP apps from Play Store/App Store for free. iFORA WS iFORA MP Q16: How do I pair my mobile phone with the weight scales? You can refer to the owner’s manual and the quick-user guide to receive more detailed pairing information on our different products.
  • Page 11 (3) Activate Bluetooth on your mobile device, (4) Turn on the iFORA WS app and start the Bluetooth pairing process in your iFORA WS. (5) All results will be auto-synced to the app. After pairing for the first time: (You have turned on Bluetooth on your mobile and the pairing has been completed): 11/14...
  • Page 12: Cleaning

    (1) Turn on iFORA WS app on your mobile. (2) Tap on the scale and weigh yourself or press the SET button to turn on Bluetooth. (3) All results will be auto-synced to the app. Cleaning Q17: How do I clean my weight scale? In order to clean the surface of the scale, wipe it with a slightly damp cloth by using water or a mild cleaning agent, then dry the device with a soft dry cloth.
  • Page 13 Common troubleshooting: Q18: My LCD screen only displays some parts of the digit numbers or symbols. What is the reason? The reason that “Partial digits" are displayed is usually because of a loose connection between the LCD screen and PCB board. It could be caused by improper handling during the shipping process or product dropped by user.
  • Page 14 Q21: My scale is not showing weighing results or error messages are displayed on the screen. What is wrong? 1. The weighing subject exceeds the maximum capacity of the scale. 2. There is a short circuit caused by damp thighs rubbing together or some unknown reason.

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