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OGB Series
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Convotherm OGB Series Service Handbook
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Installation Handbook
Table of Contents
Control Panels OEB/OES/OGB/OGS
The Closed System Automatic Steam and Heat Circulation
Basic Settings (Parallel to Cooking Programmes)
Standby Mode for Units with Steam Generator
Standby Mode for Units with Direct Injection
Outgoing Water Cooling
Demoisturizing in a Closed System (Crisp & Tasty)
Steam Generator Draining and Rinsing
Automatic Cleaning (Optional)
Water Flow Plan
Safety Settings (Parallel to Cooking Programmes)
Door Safety Switch and Motor Break
Electronic Safety Switches
Electrical Safety Switches
Functioning of the Cooking Programmes
Superheated Steam and Steaming over 100°C
Cook & Hold
Overview Chart: Processes and Probes in Units with Steam Generator
Steaming at 100°C
Steaming under 100°C
Overview Chart: Processes and Probes in Units with Direct Injection
Gas Technology
Error Codes
Customer Service - Service Programme
Emergency Programme
Time Table for Necessary Cleaning Intervals
Automatic Flushing of the Steam Generator on Units with Steam Generator
Cleaning the Unit
Cleaning the Oven
Half-Automatic Oven Cleaning
Automatic Cleaning System Convoclean System (Option)
Further Cleaning Measures
CONVOTHERM Descaling
Oven Descaling in Units with Direct Injection (OES / OGS)
Steam Generator Cleaning and Descaling (nur bei OEB und OGB)
Yearly Maintenance Recommendations
Installation Check
Checking the Electrical Parts
Check and Visual Check
Check the Gas Technical Parts
Installation Checklist
General
Steam Generator
Condenser
Motor
Electronic
Error Codes
Electronic Control Board Installation
Operation Module (BM) Replacement
Control Module (SM) Replacement
Arrangement Module Replacement
Gas Module (GM) Removal
Steam Generator Drain Pump (Only OEB and OGB)
Safety Thermostat above Unit Ceiling on Table Units
Safety Thermostat Behind the Motor Fastening on Standing Units
Probe with Stuffing Box Assembly B10 (CTC)
Safety Thermostat Probe N8 on Flange Immersion Heater
Double Safety Thermostats B8 and B7.2 in Gas Units with Blower Burner
Screw in Probes B3, B4, B5 and Oven Probe B6
Water Level Probe
Steam Generator-Immersion Heater Replacement (Only OEB)
Motor / Fan Wheel Installation and Removal
Pressure Switch Cleaning System Trouble Shooting
Dummy Operation for P3 - Units
Condenser Removal and Installation
Door Latch / Door Contact Switch Removal and Installation
Using the Water Analysis Unit Article No.: 3019007
Sealing the Corners on the Door Gasket Frame
Inner and Outer Door Replacement
Drip Tray for Overflow Protection
Convection Heater Removal and Replacement
Removing and Replacing the Convection Heat Exchanger
Removing and Replacing the Burners
Readjusting the Gas Valves
Disappearing Door Replacement / Adjustment / Spare Part Replacement
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Installation Handbook
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Control Panels Oeb/Oes/Ogb/Ogs
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Error Codes
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Error Codes
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Service Handbook OEB/OES/OGB/OGS
CONVOTHERM
Elektrogeräte GmbH
Service Documents
Service Folder No.:
(English)
Specifications are subject to change without notice.
AS/11-2011
OEB / OES
OGB / OGS
Name:
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Questions and answers
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Commercial Food Equipment Convotherm OEB Series Service Handbook
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Commercial Food Equipment Convotherm OGS Series Service Handbook
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Summarization of Contents
Service Documents
Service handbook +3 Serie & Installation handbook
Service handbook mini World & Installation handbook min World
Service documents extraction hood
Service documents HACCP & ConvoControl
Service documents AR & ConvoHold
Accessoires
Service Updates
Spare part lists
CONVOTHERM Service handling & contacts
CONVOTHERM Servicetraining
Wiring diagram
Current news
Acknowledgement
Installation Handbook
Unit Information OEB/OES/OGB/OGS
Control Panels OEB/OES/OGB/OGS
Overview of control panels for OEB/OES/OGB/OGS units.
The closed system -->automatic steam and heat circulation
Explanation of the closed system for steam and heat circulation.
Basic settings (parallel to cooking programmes)
Basic settings for units, parallel to cooking programmes.
Safety settings (parallel to cooking programmes)
Safety settings for units, parallel to cooking programmes.
Functioning of the cooking programmes
Explanation of how cooking programmes function.
Gas technology
Information regarding gas technology used in the units.
Electronics Information OEB/OES/OGB/OGS
Customer Service — Service Programme
Information on accessing and using the customer service programme.
Error Codes
List and explanation of error codes displayed by the unit.
Emergency programme
Procedures for operating the unit in an emergency mode.
Connection scheme of Control module and Gas module
Diagrams showing connections for control and gas modules.
Cleaning / Maintenance
Time table for necessary cleaning intervals
Schedule for regular cleaning and descaling intervals.
Automatic flushing of the steam generator on units with steam generator
Instructions for automatic flushing of the steam generator.
Cleaning the Unit
Procedures for cleaning different parts of the unit.
CONVOTHERM Descaling
Guidelines and procedures for descaling the unit.
Yearly Maintenance recommendations
Recommendations for annual maintenance tasks.
Installation Checklist
Checklist for ensuring correct installation of the unit.
Trouble shooting List and Error Codes Electronic
Error Codes
List of error codes and their descriptions.
General
General troubleshooting information.
Steam Generator
Troubleshooting specific to the steam generator.
Condenser
Troubleshooting specific to the condenser.
Motor
Troubleshooting related to the motor.
Electronic
Troubleshooting for electronic components.
Safety temperature probe Convection heating (B7)
Troubleshooting for the safety temperature probe B7.
Error diagnosis with help of the LEDs on the Controls (module self-checking)
Diagnosing errors using LEDs on the control module.
Service Instructions
Electronic Control Board installation
Instructions for installing the electronic control board.
Updating the Control and Operation module - Software
Procedures for updating the software for control and operation modules.
Steam Generator drain pump (only OEB and OGB)
Instructions for servicing the steam generator drain pump.
Probe positions / Probe assembly and replacing
Information on probe positions, assembly, and replacement.
Water Level probe
Instructions for removing and installing the water level probe.
Steam Generator-Immersion heater replacement (only OEB)
Procedure for replacing the steam generator immersion heater.
Motor / Fan Wheel installation and removal
Steps for installing and removing motors and fan wheels.
Pressure Switch Cleaning System - Trouble Shooting
Troubleshooting the pressure switch cleaning system.
CONVOTHERM Telephone numbers
Safety Advice
Hazardous
Details on hazardous situations and precautions.
Danger of injury
Information on potential dangers and injuries.
General Advice
General advice and recommendations for safe operation.
Safety Advice for Service work
Attention – Lifting or sliding unit:
Safety advice regarding lifting and moving the unit.
Attention – Working in the connection area of the unit:
Safety precautions for working near electrical connections.
Attention – working on the unit's gas system:
Safety instructions for working with the gas system.
Shipping Information/ Environmental protection
Control Panels OEB/OES/OGB/OGS
The Closed System --> automatic steam and heat circulation
Electric unit with steam generator (OEB)
Diagram and information for electric units with steam generators.
Gas unit with steam generator (OGB)
Diagram and information for gas units with steam generators.
Electric unit with direct injection (OES)
Diagram and information for electric units with direct injection.
Gas unit with direct injection (OGS)
Diagram and information for gas units with direct injection.
Basic settings (parallel to cooking programmes)
Standby mode for units with steam generator
Explanation of standby mode for units with steam generators.
Standby mode for units with direct injection
Basic settings (parallel to cooking programmes)
Outgoing water cooling
Process of outgoing water cooling.
Basic Settings (parallel to cooking programmes)
Demoisturizing in a Closed System (Crisp & Tasty)
Procedure for demoisturizing in a closed system (Crisp & Tasty).
Basic settings
Steam generator draining and rinsing
Steps for draining and rinsing the steam generator.
Basic settings
Automatic Cleaning (optional)
Instructions for optional automatic cleaning of the unit.
Basic Settings
Water Flow plan
Diagram illustrating the water flow within the unit with steam generator.
Safety Settings (parallel to cooking programmes)
Door safety switch and Motor break
Function and operation of the door safety switch and motor break.
Safety settings (parallel to cooking programmes)
Electronic safety switches
Explanation and diagrams of electronic safety switches.
Safety switches (parallel to cooking programmes)
Electrical safety switches
Details on electrical safety switches and their functions.
Functioning of the cooking programmes
Steaming at 100°C in units with steam generator (OEB/OGB)
Explanation of steaming at 100°C for OEB/OGB units with steam generator.
Steaming at 100°C in units with direct injection (OES/OGS)
Functioning of the cooking programmes
Steaming under 100°C in units with steam generator (OEB/OGB)
Operation of steaming under 100°C for OEB/OGB units with steam generator.
Steaming under 100°C in units with direct injection (OES/OGS)
Functioning of the cooking programmes
Superheated Steam and Steaming over 100°C in units with steam generator (OEB/OGB)
Functioning of superheated steam and steaming over 100°C for OEB/OGB units.
Superheated Steam and Steam over 100°C in units with direct injection (OES/OGS)
Functioning of the cooking programmes
Convection in units with steam generator (OEB/OGB)
Operation of convection mode for OEB/OGB units with steam generator.
Convection in units with direct injection (OES/OGS)
Functioning of the cooking programmes
Regeneration in units with steam generator (OEB/OGB)
Functioning of the regeneration program for OEB/OGB units with steam generator.
Regeneration in units with direct injection (OES/OGS)
Functioning of the cooking programmes
Delta-T cooking
Explanation of Delta-T cooking, its operation, and display indicators.
Functioning of the cooking programmes
Cook & Hold
Description of the Cook & Hold programme phases and operation.
Functioning of the cooking programms
Overview Chart: Processes and probes in units with steam generator
Chart summarizing processes and probes for units with steam generators.
Overview Chart: Processes and Probes in units with direct injection
Gas technology
Features
Features of the gas technology, including burner and emissions.
Description of components
Customer service - Service programme
Controller assignment diagram
Control module (CM) in the OEB and OES
Diagram showing control module connections for OEB and OES models.
Test of the outputs
Error messages
Error Codes
List of error codes and their descriptions.
Emergency programmes
Controller assignment diagram
Control module (CM) in the OEB and OES
Diagram showing control module connections for OEB and OES models.
Disassembling and assembling the control electronics - mini-world
Procedures for disassembling and assembling control electronics for mini-world.
Replacing operating module (OM) ST5020
Steps for replacing the operating module (OM) ST5020.
Controller assignment diagram
Control module CM with the OGB and OGS
Diagram showing control module connections for OGB and OGS models.
Controller assignment diagram
Gas module GM with the OGB
Diagram showing gas module connections for OGB units.
Controller assignment diagram
Control module CM with the OES 6.06
Diagram showing control module connections for OES 6.06 models.
"easy Touch" - Basic settings service level
How to get to the basic settings service level
Instructions on accessing the basic settings service level.
When first installing the appliance you should set:
How to work with the diagnosis system in the service programme
Time table for necessary cleaning intervals
User Introduction and Operation start up
Automatic flushing of the steam generator on units with steam generator
Cleaning the Unit
Cleaning the oven
Information and safety advice for cleaning the oven.
Half-automatic oven cleaning
Safety advice and operating instructions for half-automatic cleaning.
Automatic Cleaning system CONVOClean system (Option)
Safety, operation, and advice for the CONVOClean system.
Further cleaning measures
Measures for cleaning specific parts like gaskets and ventilation.
Half-automatic oven cleaning
Automatic Cleaning System CONVOClean system (Option)
Further cleaning measures
Cleaning hygenic plug-in gaskets
Instructions and information on cleaning hygienic plug-in gaskets.
Cleaning ventilation area
Instructions for cleaning the ventilation area behind the suction panel.
Cleaning the water connection filter
Cleaning outer casing
Further cleaning measures
CONVOTHERM Descaling
Oven descaling in units with direct injection (OES / OGS)
Procedures for oven descaling in direct injection units.
Steam generator cleaning and descaling (only in OEB and OGB)
Procedures for steam generator descaling in OEB/OGB units.
Unit parts descaling
Guidelines for descaling various unit parts and components.
Oven descaling in units with direct injection (OES / OGS)
Instructions – Descaling the oven:
Steam generator cleaning and descaling (only in OEB and OGB)
Instructions – Descaling the steam generator:
Descaling unit parts
Instructions – Descaling the unit parts/ components:
Step-by-step instructions for descaling unit parts and components.
Instructions – Removing and assembling the unit parts / components:
Overview: Cleaner and Care products
CONVOClean new
Oven chamber cleaner for easy contamination, manual use.
CONVOClean forte
Oven chamber cleaner for normal to extreme contamination, manual or auto use.
CONVOCare
CONVOCal
CONVOCal forte
Stainless steel carespray
Summary oven chamber cleaning:
Yearly Maintenance recommendations
Installation check:
Instructions and checklist for installation verification.
Combination oven steamer cleaning:
Information, notice, and cross-reference for cleaning the unit.
Checking the electrical parts:
Safety, attention, and information regarding electrical parts checks.
Check and Visual check:
Procedures for general checks and visual inspections.
Checking the gas technical parts
Information and cross-reference for checking gas technical parts.
Installation Check:
User Introduction and Operation start up
Cleaning the combination oven steamer
Checking the electrical parts:
Check and Visual check
Check the gas technical parts:
Installation Checklist
Installation inspection
Checklist for ensuring correct installation of the unit.
User Introduction and Operation start up
Troubleshooting list and error messages - Electronics
Error messages
List of error messages and their possible causes or remedies.
General
No interior lighting, however appliance fully functioning
Issues with interior lighting but appliance functioning.
After starting a programme appliance not functioning
Appliance fails to function after starting a programme.
Not enough water, however no display of the insufficient water symbol in the display of the electronics, boiling dry of the immersion heaters
Insufficient water without display indication, causing immersion heaters to boil dry.
Water runs underneath the floor of the appliance from the condenser overflow
Water leakage from the condenser overflow area.
Water inside the oven
Water ingress inside the oven.
No temperature increase in convection mode
Lack of temperature increase during convection mode operation.
Uneven browning
Causes of uneven browning in the oven.
General
Water drips out of the front area of the appliance floor in table-top models
Water dripping from the front floor area of table-top models.
Too dry or too wet in programmes with steam
Issues with dryness or wetness in steam programmes.
Steam generator
Steam generator is still not ready to operate after 5 mins
Steam generator not ready for operation after 5 minutes.
Uncontrolled steam supply in stop mode, and moisture in the convection programme
Uncontrolled steam supply in stop mode or moisture in convection programmes.
Steam generator is no long switching off
Steam generator failing to switch off.
Steam generator
No water supply in the steam generator
Lack of water supply to the steam generator.
No steam supply in the programmes with steam and hot air
No steam supply in programmes with steam and hot air.
Water or foam sprays out of the steam outlet aperture in the inner chamber
Water or foam spraying from the steam outlet.
Constant water supply in the condenser
Constant water supply issue in the condenser.
Water sprays out of air outlet pipe (roof of appliance)
Water spraying from the air outlet pipe.
Condenser
Constant water supply in the condenser
Constant water supply issue in the condenser.
No supply of cooling water in the condenser or supply too low
Insufficient or no cooling water supply to the condenser.
Motor
Motor does not run after start of programme
Motor fails to run after programme start.
Electronics (see also General)
Displayed oven temperature does not agree with the actual oven temperature
Discrepancy between displayed and actual oven temperatures.
Time or temperature value set changes up or down all by itself after being set
Settings changing automatically after being set.
Temperature displays are not correct: the higher the temperature on the sensor, the lower the temperature value displayed
Incorrect temperature display readings due to polarity issues.
Electronics can be operated normally, but appliance is not working
Electronics operate, but the appliance does not function.
Software hangs due to buttons having been pressed quickly several times
Software freezing after rapid button presses.
Safety temperature limiter hot air heater (B7)
Safety temperature limiter (B7) has tripped.
Safety temperature limiter B7 has tripped due to over-temperature.
Safety temperature limiter B7 is reacting too early.
Safety temperature limiter B7 is tripping prematurely.
Easy Touch Electronics
After the system has been switched on, a blue screen appears with the folder 'My Device'
Troubleshooting an initial blue screen with 'My Device' folder.
On 2 in 1 devices, the icon for the second cooking compartment is greyed out (disabled).
Troubleshooting disabled second cooking compartment icon on 2-in-1 devices.
easyTOUCH control display poorly calibrated.
Issues with easyTOUCH control display calibration.
Start calibration after every
Starting calibration after specific events.
After changing the EasyTouch control panel, the automatic cleaning process does not start.
The display responds audibly to contact (click) but the screen lighting remains off (dark screen)
easyTOUCH control starts up normally but does not respond to touch contact (no click)
After the system has been switched on, a blue screen appears with a grey window: ' easyTOUCH.exe - error'
easyTOUCH control completely non-functional after replacement
After the unit is switched on, only a grey screen without symbols appears.
The USB slot does not function at all. USB stick is not detected.
Update not possible using a USB stick.
easyTOUCH screen responds very sluggishly
Troubleshoot using the LEDs on the controllers
Troubleshooting options for the frequency converter of single-phase appliances
Options for identifying faults in the Altivar 12 frequency converter
Electronic Control Board installation
Operation module (BM) replacement
Steps for replacing the operating module (BM).
Control Module (SM) replacement
Arrangement module replacement
Gas module (GM) removal
Updating the Control and Operation module software as of version 4.xx
Software Versions
Information on software versions for control and operation modules.
Software Update via PC / Laptop
Updating the operating module (automatic) from version 1.3.0.0 onwards
Manually updating the operating module up to software version 1.3.0.0 (old version)
Updating the control module for software version 1.3.0.0
Steam Generator drain pump (only OEB and OGB)
Draining the steam generator:
Instructions for draining the steam generator using the pump.
Removing the drain pump:
Steps for removing the drain pump.
Assembling the drain pump:
Procedure for assembling the drain pump.
Final Check:
Steps for final checks after drain pump replacement.
Probe fitting / Probe assembly and replacing
Safety thermostat above unit ceiling on table units
Location and installation of safety thermostat above unit ceiling on table units.
Safety thermostat behind the motor fastening on standing units
Location and installation of safety thermostat behind motor fastening on standing units.
Probe with stuffing box assembly B10 (CTC)
Instructions for replacing the core temperature probe with stuffing box assembly B10.
Safety thermostat probe N8 on flange immersion heater
Safety advice and instructions for installing safety thermostat probe N8.
Double safety thermostats B8 and B7.2 in gas units with blower burner
Instructions for sliding and securing double safety thermostats B8 and B7.2.
Screw in probes B3, B4, B5 and oven probe B6
Notice regarding using a new graphite seal when screwing probes in/out.
Water Level probe
Removing the water level probe:
Instructions for removing the water level probe.
Replacing the water level probe:
Instructions for placing and connecting the new or cleaned water level probe.
Steam Generator-Immersion heater replacement (only OEB)
Removing the flange immersion heating element:
Steps for removing the flange immersion heating element.
Replacing the flange immersion heating element:
Instructions for checking and installing a new flange immersion heating element.
Motor / Fan Wheel installation and removal
Instructions – Removing the motor:
Step-by-step instructions for removing the motor.
Instructions – installing the motor:
Step-by-step instructions for installing the motor.
Pressure Switch Cleaning System - Trouble Shooting
Instruction – Optical inspection
Steps for optical inspection of the cleaning system components.
Instruction - How to check (and if necessary adjust) the pressure switch
Procedure to check and adjust the pressure switch.
Dummy operation for P3 – units
Instructions – Activating the Dummy Version:
Steps to activate the dummy version for P3 units.
Instructions – Deactivating the Dummy Version:
Steps to deactivate the dummy version.
Condenser removal and installation
Instructions - Condenser removal:
Steps for removing the condenser unit.
Instructions – Condenser installation:
Steps for installing the condenser unit.
Door latch / Door contact switch removal and installation
Door latch replacement
Instructions for removing and installing the door latch.
Door contact switch (Reed contact) replacement
Instructions for removing and installing the door contact switch.
Using the water analysis unit Article No.: 3019007
Instructions water analysis:
Procedure for conducting a water analysis using the measuring unit.
Sealing the Corners on the Door Gasket Frame
Instructions:
Steps for removing, cleaning, and resealing door gasket corners.
Problem case: cloudy glass panels - glass corrosion
Information – What is glass corrosion?
Explanation of glass corrosion on inner glass panels.
Information – Solving the problem
Measures to avoid glass corrosion and irreversible damage.
Prevention measures:
Instructions – Check water supply:
Checking water supply quality and system adjustments.
Instructions – Check cleaning methods:
Guidelines for using original CONVOTHERM cleaners.
Inner Glass Panel Part Numbers for P3 units
Inner and outer door replacement
Replacing the inner door on table units
Instructions for removing and assembling the inner door on table units.
Replacing the inner door on standing units
Instructions for removing and assembling the inner door on standing units.
Replacing outer door on table and standing units
Instructions – Removing the outer door:
Steps for removing the outer door.
Instructions – Replacing the outer door:
Steps for replacing the outer door.
Drip tray for overflow protection
Information – Lieferzustand / Delivery :
Information on the delivery state of the drip tray with overflow hose.
Anleitung / Instructions:
Instructions for mounting the drip tray for overflow protection.
Convection Heater removal and replacement
Instructions – Removing the convection heater:
Steps for removing the convection heater.
Instructions – Replacing the convection heater:
Steps for replacing the convection heater.
Removing and replacing the Convection heat exchanger
Removing (Step-by-step Instructions)
Step-by-step instructions for removing the convection heat exchanger.
Replacing (Step-by-step Instructions)
Step-by-step instructions for replacing the convection heat exchanger.
Removing and replacing the burners
Remval (Step-by-step Instructions)
Step-by-step instructions for removing burner controller, fan, and insert.
Replacing (Step-by-step Instructions)
Instructions for checking and installing burner inserts.
Readjusting the Gas valves
Safety advice and Information
Safety advice and information before adjusting gas valves.
Step 1: Check air panel
Step 2: Check gas panel and possible replacement according to the desired gas type.
Instructions: Check gas panel
Steps to check and replace the gas panel based on gas type.
Step 4: Adjust screws on gas valve (preset)
Step 5: Separating the burner electrically on 20.10 and 20.20
Step 6: Adjust MIN / MAX and START speed
Instructions:
Adjusting burner blower speeds in the Service programme.
Step 7: Start burner and measure gas exhaust values at MAX speed
Instructions: Start unit and measure gas exhaust values
Procedure to start the unit and measure gas exhaust values.
Step 8: Adjust MIN Speed
Instructions:
Adjusting burner MIN speed using Service points.
Step 9: Start burner and measure the gas exhaust values at MIN speed
Instructions: Start unit and measure gas exhaust values
Procedure to start the unit and measure gas exhaust values at MIN speed.
Step 10: Adjust burner (if necessary)
Instructions:
Checking and setting gas exhaust values at MIN speed.
Step 11: Readjust MAX speed
Instructions:
Checking and adjusting burner MAX speed in Service programme.
Step 12: Start burner and check gas exhaust values at MAX speed
Instructions: Start unit and measure gas exhaust values
Procedure to start unit and measure gas exhaust values at MAX speed.
Step 13: Check sealed tightness
Instructions:
Checking all unit connections for sealed tightness.
Step 14: Sealing adjustment and on 20.10 and 20.20 reconnect the 2. convection burner
Instructions:
Assembling covers, sealing Venturi screw, and reconnecting convection burner HL2.
Step 15: Other burners
Information:
Checking and adjusting lower burner HL2 and steam generator burner DE.
Step 16: Update the Nameplate data
Instructions:
Recording and applying gas type and preset values to the unit nameplate.
Disappearing Door Replacement / Adjustment / Spare Part Replacement
Disappearing door adjustment
Instructions for adjusting the disappearing door gap and seal.
Roller replacement
Instructions for removing and replacing rollers on the slot panel.
Replacing the screen for the slot panel (Marine version)
Instructions for replacing the screen for the slot panel.
Troubleshooting list and error messages - Electronics
Error messages
List of error messages and their possible causes or remedies.
Troubleshooting list and error messages - mini-world electronics
Error messages
List of error messages and possible causes/remedies for mini-world electronics.
Troubleshoot using the LEDs on the controllers
Troubleshoot using the LEDs on the controllers
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