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Table of Contents
Related Manuals for Matrix SPARSH VP248
Summarization of Contents
Know Your EON48/SPARSH VP248
Phone Components Overview
Identifies and describes the main physical components of the EON48/SPARSH VP248 phone, including LEDs, keys, and ports.
Know Your EON310/SPARSH VP310
Phone Components Overview
Identifies and describes the main physical components of the EON310/SPARSH VP310 phone, including LEDs, keys, and ports.
Operating EON/SPARSH
Navigation Keys Explained
Explains the function and usage of the phone's navigation keys for menu interaction and dialing.
Volume Key Functions
Details how to adjust speech and ringer volume using the volume keys on the phone.
Accessing Features and Facilities
Describes methods to access phone features and facilities using DSS keys and dial codes.
Using the Phone Menu
Guides users on navigating and selecting options within the phone's menu system.
Making Calls
Basic Call Procedures
Outlines the fundamental steps for initiating and concluding phone calls using the handset, speaker, or headset.
Abbreviated Dialing Methods
Explains how to use personal and global directories, dial by name, and recall last numbers.
Receiving Calls
Auto Answer Configuration
Details the process for setting up and cancelling the auto-answer feature for incoming calls.
Call Pick Up Methods
Various Call Pick-Up Types
Covers group, selective, station, and trunk call pick-up procedures to answer ringing extensions.
Do Not Disturb (DND)
Setting and Cancelling DND
Explains how to enable and disable the Do Not Disturb feature for different call types.
Managing Calls
Call Hold Functions
Details procedures for Exclusive Hold and Global Hold to place calls on hold and retrieve them.
Making a Second Call
Guides users on how to initiate a second call while on an existing call, using transfer or consultation.
Call Toggle
Explains how to switch between two active calls during a conversation.
Call Transfer Procedures
Describes how to transfer calls to extensions or external numbers, with or without consultation.
Conference Call Management
3-Party Conference Calls
Provides instructions for establishing a three-way conference call with extensions or external parties.
Multiparty Conference Setup
Details the steps to establish and manage multiparty conferences, including adding, removing, and leaving parties.
Conference Dial-In Procedures
Explains how to schedule, initiate, and cancel conference calls using dial-in codes and passwords.
Call Park and Mute
Parking and Retrieving Calls
Outlines the procedures for parking active calls and retrieving them later from any extension.
Muting and Unmuting Calls
Describes how to mute calls before or during a conversation and how to unmute.
Account Code and Authority Code
Entering Account Codes
Explains how to enter account codes by number or by name for call authorization.
Using Authority Code for Calls
Details how to use authority codes and passwords to make calls via Walk-In Class of Service.
Alarm Settings
Setting One-Time and Daily Alarms
Guides users on configuring single-instance and recurring alarms with specific times and personalization.
Voice Guided Alarms
Explains how to set and cancel alarms using voice prompts from the Voice Mail System.
Auto Call Back (ACB)
Managing Auto Call Back Settings
Covers setting up ACB for busy or no-reply calls and how to cancel it.
Background Music (BGM)
Starting and Stopping BGM
Provides instructions for enabling and disabling background music playback on the phone system.
Barge-In Feature
Initiating Barge-In on Busy Extension
Describes how to barge into a busy extension's call for direct communication.
Call Chaining
Implementing Call Chaining
Explains how to chain calls to transfer them to another party.
Call Cost Display
Viewing Call Costs
Details how to access and view the cost of the last ten external calls made.
Call Follow Me
Forwarding Calls to Remote Extension
Guides users on setting up call forwarding to a remote extension and how to cancel it.
Call Forwarding Configurations
Configuring Call Forwarding Options
Explains various call forwarding scenarios, including unconditional, busy, and no-reply to extensions or external numbers.
Dual Ring and Cancel Forward
Covers enabling/disabling dual ring and cancelling existing call forwarding settings.
Scheduled Call Forward Management
Details how to set, cancel for specific time zones, or cancel all scheduled call forwarding.
Call Logs Usage
Viewing and Using Call Logs
Explains how to view call history, make calls from logs, edit numbers, and store entries in the personal directory.
Calling Line Identification Restriction (CLIR)
Enabling and Disabling CLIR
Describes how to toggle CLIR to hide or display the caller's line identification.
Cancel All Features of an Extension
Resetting Extension Features
Explains how to cancel multiple features set on an extension simultaneously.
Conversation Recording
Recording Conversations
Provides instructions for initiating and managing call recording during a conversation.
Digital Output Port (DOP)
Controlling the Digital Output Port
Guides users on turning the DOP on or off from an extension for specific functionalities.
Door Lock Opener
Accessing Door Locks
Details procedures for opening a door lock and unlocking the COSEC Door Controller.
Door Phone System
Door Phone Configuration
Explains how to set call routing modes and destinations for the door phone system.
Dynamic Lock Settings
Managing Dynamic Lock Levels
Covers setting dynamic lock levels, auto timers, and manual lock timers for call privileges.
Emergency Call Procedures
Making Emergency Calls
Provides instructions for dialing emergency numbers directly or via a Trunk Access Code.
Flashing on Trunk
Using Trunk Flashing Feature
Explains how to use the flashing feature on a trunk line with a PSTN code.
Forced Answer
Activating Forced Answer
Describes how to use forced answer when a dialed extension does not respond.
Forced Call Disconnection
Disconnecting Busy Extensions/Trunks
Explains how to forcibly disconnect a busy extension or trunk.
Hot Desk Feature
Managing Hot Desk Settings
Covers setting up and canceling the Hot Desk feature for remote extension access.
Hotline Functionality
Configuring Hotline Settings
Details how to set up hotlines for extensions, outward dialing, timers, and how to cancel them.
Interrupt Request
Requesting Interruption on Busy Extension
Explains how to request an interruption when a dialed extension is busy.
Live Call Screening
Enabling and Disabling Call Screening
Describes how to enable or disable live call screening to monitor incoming calls.
Live Call Supervision
Monitoring Call Activity
Guides users on supervising live calls and viewing associated extension numbers.
Meet Me Paging
Responding to Paging Calls
Explains how to answer a paging call announced for the user.
Message Wait Indication
Setting Message Wait
Details how to set the message wait indicator for an extension.
Cancelling Message Wait
Explains how to clear the message wait indicator for an extension.
Paging (PAS)
Initiating Page Announcements
Provides instructions for initiating page announcements to specific zones.
Presence Status Management
Setting User Presence Status
Describes how to set and update user presence status like Absent, Present, or Away.
Retrieve New Message
Accessing New Messages
Guides users on retrieving new voice messages from their mailbox.
Room Monitor Function
Monitoring Room Conversations
Explains how to monitor conversations in a specific room or extension.
Selective Port Access
Accessing System Ports
Details how to access different system ports using specific codes for various phone types.
Raid Feature
Initiating a Raid Call
Describes how to initiate a raid call on a busy extension, establishing a 3-way speech.
Reminder Service
Setting and Cancelling Reminders
Covers setting one-time or voice-guided reminders and how to cancel them.
Cancelling Voice Guided Reminders
Explains how to cancel voice-guided reminders by repeating setup steps.
User Absent/Present Status
Changing User Status
Guides users on changing their status to Absent or Present via DSS key or dial code.
Trunk Reservation
Managing Trunk Access
Explains how to reserve a trunk line when busy and how to cancel the reservation.
User Password Management
Changing User Passwords
Details the process for changing the user's password for security and access.
Voice Help Function
Accessing Voice Help
Describes how to access voice help messages for system assistance.
Voice Mail System
Navigating Voice Mail
Provides instructions for using the voice mail system, including accessing personal and general mailboxes.
Walk-In Class of Service
Managing Walk-In Access
Explains how to use the walk-in and walk-out features for accessing other extensions.
Forced Release Order
Using Forced Release Order
Describes the application of forced release order for E&M MFCR2 systems.
Manual Priority Intrusion
Using Manual Priority Intrusion
Details how to use manual priority intrusion for E&M MFCR2 systems on busy extensions.
Hospitality Features
Printing Reports and Logs
Instructs on printing reports and logs, requiring system engineer configuration.
Floor (Room) Service
Requesting Floor Service
Explains how to request floor service using the phone.
Mini Bar Management
Updating Mini Bar Items
Guides on entering item numbers and quantities for mini bar updates.
Room Maid Status
Updating Room Status
Describes how to update the status of rooms for housekeeping purposes.
System Administrator (SA) Mode
Accessing SA Mode Commands
Details how to enter SA mode and execute administrative commands.
Alarm Configuration
Managing System Alarms
Covers setting, cancelling, and managing various types of alarms including voice guided alarms.
Call Block and Budget Management
Managing Call Restrictions
Explains how to block specific call types and assign call budget limits.
Call Privilege Settings
Applying Dynamic Lock Levels
Guides on setting dynamic lock levels, auto timers, and manual lock timers for call privileges.
Check-In Procedures
Performing Guest Check-In
Details the steps for checking in guests, including profile selection and entering guest details.
Change Check-In Profile
Modifying Guest Profiles
Explains how to change the check-in profile for guests.
Check-Out Process
Performing Guest Check-Out
Outlines the procedure for checking out guests from the system.
Database Synchronization Request
Requesting PMS Data Sync
Details how to request database synchronization with the Property Management System (PMS).
Deleting Checked-Out Calls
Managing Checked-Out Call Data
Explains how to delete checked-out call records from the system.
Deleting Call Records
Covers deleting call records for individual phones or ranges of phones.
Do Not Disturb (DND) Management
Setting and Cancelling DND Remotely
Provides comprehensive instructions for enabling and disabling the DND feature remotely.
Greeting Message Management
Setting and Cancelling Greetings
Guides users on setting and cancelling personalized greeting messages for users.
Guest Group Management
Assigning Guests to Groups
Explains how to assign guests to specific groups for organized management.
Guest Name Entry
Recording Guest Names
Details how to enter and record guest names associated with room numbers.
Guest-In/Guest-Out Operations
Managing Guest Arrivals and Departures
Outlines the process for performing guest check-in and check-out operations.
Hotel-Motel Activity Log
Accessing Activity Logs and Reports
Explains how to view activity logs, start/stop online logs, and generate reports.
Housekeeping Services
Room Clean Status Updates
Guides on updating room clean status, such as Maid Present, Dirty, or Clean.
Room Occupancy Status Updates
Details how to update room occupancy status like Occupied, Vacant, or Reserved.
Mailbox Assignment Management
Covers assigning and de-assigning mailboxes to room or phone numbers.
Phone Ringing Pattern Settings
Customizing Ringing Patterns
Explains how to select and set different ringing patterns for incoming calls.
Print Check-Out Report
Generating Check-Out Reports
Guides on printing check-out reports for specific rooms or guests.
Reminder Service Configuration
Managing Remote Reminders
Details how to set and cancel remote reminders, including voice-guided options.
Reminder Status Report
Viewing Reminder Status
Guides on printing a report of the current reminder status.
Room Shift Operations
Performing Room Shifts
Details how to change room assignments for guests and update their status.
Room Status Report
Viewing Room Status
Guides on printing a report of the current room status.
Scheduled Alarm Report Management
Configuring Scheduled Alarms
Covers enabling, disabling, and setting times for scheduled alarm reports.
Scheduled Change of Room Clean Status
Automating Clean Status Updates
Explains how to schedule changes to room clean status automatically.
Scheduled Reminder Report Management
Automating Reminder Reports
Guides on scheduling and managing reminder reports.
Scheduled Room Status Report Management
Automating Room Status Reports
Details how to schedule and manage room status reports.
Software Version/Revision Display
Displaying Software Information
Provides instructions on how to view the phone's software version and revision details.
VIP Status Management
Assigning VIP and Non-VIP Status
Guides on assigning VIP or Non-VIP status to guests via the phone system.
User Definable Fields
Inputting User Defined Strings
Explains how to input user-defined strings for PMS integration.
How to Attach/Detach Foot Stand (EON48/SPARSH VP248)
Foot Stand Installation for EON48/SPARSH VP248
Provides step-by-step instructions for attaching and detaching the foot stand for specific phone models.
How to Attach/Detach Foot Stand (EON/SPARSH VP310)
Foot Stand Installation for EON/SPARSH VP310
Provides step-by-step instructions for attaching and detaching the foot stand for specific phone models.
Connecting a Headset (EON48/SPARSH VP248)
Headset Connection Ports
Illustrates and describes the 2.5mm and RJ9 headset connection ports on the phone.
Connecting a Headset (EON/SPARSH VP310)
Headset Connection and Options
Explains headset connectivity via 3.5mm and RJ9 jacks and enabling the headset option.
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