ESET SMART SECURITY - QUICK START GUIDE FOR MICROSOFT WINDOWS VISTA-XP-2000-2003-2008 Quick Start Manual page 13

Click Next to proceed to the next step.
In addition to the issue description, the program also
supports submission of other important information to
ESET that can help find the source of the problem. We
strongly recommend that you leave all options selected. To
view the information submitted in the XML format before
submission, check the Display submitted data with
confirmation checkbox.
Besides submitting system information, you can also
attach any file if relevant to the issue or question.Click
Next to proceed to the next step.
After you have filled in all necessary information, submit
the query to technical support by clicking the Finish
button. A technical support representative will contact you
as soon as possible.