Table of Contents
Advertisement
Dump Machine Description
If objects seem to hang the Manager when opened, then attempt to dump the machine description to find
which objects are actually corrupted.
Use the DumpMachineDesc command:
SBADMCL ‐Command:DumpMachineDesc ‐Adminuser:Admini ‐Adminpwd:mypassword ‐Group:"EndPoint
Encryption Machines" ‐Database:"Customer database" ‐File:c:\temp\DuMaDesc.txt >>DumpMaDesc.log
The log will show which systems are actually not responding.
The broken objects in the DumpMaDesc.log can be deleted from the database. If the normal deletion doesn't
work, use Windows Explorer to browse to the actual location in the database and delete the physical folder.
In extreme situations if the object was essential (very important encrypted endpoint client for example) it may
be possible to restore the object manually from a known working backup. Given this is not "normal"
procedure ‐ we recommend you engage McAfee Professional services or take guidance from a McAfee
Endpoint Encryption support engineer. This process must to be done per group and can therefore be
performed during daytime if the groups are small.
22
Advertisement
Table of Contents
