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iDCS KEYSET
USER GUIDE
for
OfficeServ
100, OfficeServ
500 and
™
™
OfficeServ
7000 Series
™
December 2009
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
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Table of Contents
Related Manuals for OfficeServ 500 Series
Summarization of Contents
Things You Should Know
User Orientation
Explains keysets, programmable keys, C.O. lines, and line assignments.
Call Indications
Describes LED colors and their meanings for calls and features.
Speakerphone
Explains how to use the speakerphone and switch between handset and speaker.
Volume Controls
Details how to adjust volume levels for ringer, speaker, handset, and music.
Terminal Status Indicator
Explains the tri-colored light and its indications for system status.
Feature Access Codes
System Tones
Explains various tones like dial tone, ringback tone, busy tone, confirmation, and error tones.
Keyset Daughter Modules
IDCS KDB-Digital Line Interface (FKDBD)
Details the Digital Line Interface daughter module for 2B+D operation.
IDCS KDB-Single Line Interface (FKDBS)
Details the Single Line Interface daughter module for standard phone devices.
Outside Calls
Making an Outside Call
Provides step-by-step instructions for making an outside call using various methods.
Answering an Outside Call
Explains how to answer an incoming outside call using the handset or speaker.
Busy Line Queuing with Callback
Instructions on how to request a callback when a line is busy.
Intercom Calls
Calling Other Stations
Step-by-step guide for placing calls to other internal extensions or groups.
Answering Intercom Calls
Instructions on how to answer incoming intercom calls using the handset or speaker.
Voice Announce Mode
Explains how to handle incoming voice announcements from other stations.
Busy Station Callback
Manual Camp-On
How to camp on to a busy station for immediate connection when a callback is not desired.
Call Processing
System Hold
Details how to place an active call on hold and resume it later.
Exclusive Hold
Explains how to place a call on hold so that only the originating user can retrieve it.
Remote Hold
Describes how to place a call on hold at a different station.
Transferring Calls
Transfer with Camp-On
How to transfer a call to a busy station and have it camp on.
Transfer to Voicemail
How to transfer a call directly to a specific voicemail box.
Call Waiting
Explains how to manage incoming calls when you are already on a call.
Conference Calls
Conference Splitting
How to split a conference call into individual calls.
Forwarding Calls
Forward All Calls
Instructions on how to forward all calls to another station or number.
Forward Busy
How to forward calls when your line is busy to another destination.
Forward No Answer
How to forward calls when they are not answered to another destination.
Dialing Features
Speed Dialing
Explains how to dial numbers using system-wide and personal speed dial lists.
Programming Personal Speed Dial Numbers
Detailed steps for programming personal speed dial numbers on the keyset.
Paging and Messaging
Making an Internal Page
Instructions for making an announcement through internal keyset speakers.
Making an External Page
Instructions for making an announcement through external paging speakers.
All Page
How to make a broadcast announcement to all internal and external zones.
Call Park and Page
Manual Park Orbits
Steps to manually park an incoming call in a specific orbit for later retrieval.
Automatic Park with Page Key
How to automatically park a call and initiate a page to retrieve it.
Convenience Features
Do Not Disturb
Explains how to activate and deactivate the Do Not Disturb feature to block calls.
One Time DND
How to temporarily enable Do Not Disturb during an active call.
Mute
How to mute the microphone during a conversation for privacy.
Background Music
How to listen to background music through the keyset speaker.
Executive/Secretary Hot Line
To Transfer a Call to a Boss in DND
How to transfer a call to a boss who is in Do Not Disturb mode.
Customizing Your Keyset
AME Password
Enables password protection for message access, using the station passcode.
Change Your Passcode
Instructions on how to change the default station passcode from 1234.
Set Answer Mode (Intercom)
How to set intercom calls to Ringing, Auto Answer, or Voice Announce modes.
Headset Operation
How to switch between headset and handset modes for call handling.
Display Features
Interactive Display Keys
Explains the use of dynamic soft keys and the SCROLL key for menu navigation.
Directory Information
How to view assigned directory names for extensions and incoming lines.
Managing Key Assignments
LCR with Clear
Allows correction of dialed digits when using Least Cost Routing without redialing.
Caller ID
What Is Caller ID?
Explains the feature that delivers caller's telephone number and sometimes name.
Private
Describes calls where the caller has blocked their name or number from being displayed.
Out of Area
Describes calls where Caller ID information cannot be provided by the originating area.
Samsung Voicemail
Accessing Your Mailbox
Steps for logging into your voicemail box from different locations.
Getting Started
Initial setup steps for new voicemail users, including recording greetings and names.
Listen to Your Messages
How to listen to new and old voicemail messages and manage them.
Mailbox Administration
How to manage message alerts, pager notifications, and other message control features.
Personal Administration Settings
Setting Your Password
How to change your personal voicemail password for security.
Recording Your Name
How to record your name for identification within the voicemail system.
Entering Your Directory Name
How to enter your name for directory lookup by callers to find your extension.
Keyset User Features
Answer Machine Emulation
How to monitor calls directed to voicemail and optionally answer them.
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