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iDCS KEYSET
USER GUIDE
for
OfficeServ
100, OfficeServ
500 and
™
™
OfficeServ
7000 Series
™
December 2009
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
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Table of Contents
Related Manuals for OfficeServ 7000 Series
Summary of Contents for OfficeServ 7000 Series
- Page 1 KEYSET USER GUIDE OfficeServ 100, OfficeServ 500 and ™ ™ OfficeServ 7000 Series ™ December 2009 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
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Page 2: Table Of Contents
TABLE OF CONTENTS ABOUT THIS BOOK ..................1 THINGS YOU SHOULD KNOW ..........2–10 ASSEMBLING YOUR KEYSET ............11 ADDING AN iDCS 14B KEY STRIP ........12 ADDING A KEYSET DAUGHTERBOARD MODULE ......................13 OUTSIDE CALLS Making an Outside Call ....................14 Answering an Outside Call..................14 Universal Answer ......................14 Recall/Flash ........................15 Busy Line Queuing with Callback ................15... - Page 3 Forwarding Calls......................23–25 Locking Your Keyset ......................39 Call Pickup ........................25 Manual Signalling ......................39 My Group Pickup......................25 Off-Hook Voice Announce ..................39–40 Privacy Release........................26 OHVA Block ........................40 OHVA Reject ........................40 DIALING FEATURES In Group/Out of Group ..................40–41 Speed Dialing ........................27 CUSTOMIZING YOUR KEYSET Programming Personal Speed Dial Numbers ..........27–28 One Touch Speed Dialing....................28 AME Password ........................42...
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Page 4: About This Book
Managing Key Assignments ..................52 LCR with Clear .........................52 Backspace with LCR ......................52 Text Messaging ......................53–54 Caller ID ........................55–59 ANI ..........................56–59 CLI ..........................56–59 iDCS 64B MODULE WITH KEYSET ........60 ABOUT THIS BOOK Samsung Voicemail ................61 Subscriber Services Menu Diagram ..............62–63 Accessing your Mailbox ....................64 Your iDCS keyset is the most visible part of your telephone system. -
Page 5: Things You Should Know
Your outside calls will light green on your keyset and red on other keysets. You THINGS YOU SHOULD KNOW never lose sight of your calls while they are on hold.They stay right where you put them and are identified with a green flashing light. USER ORIENTATION Some simple rules to remember: iDCS telephones are called “keysets.”... -
Page 6: Feature Access Codes
iDCS 28D KEYSET FEATURE ACCESS CODES This user guide is written based on the default access code for using system fea- tures. If the system numbering plan has been changed some of the access codes 32 CHARACTER DISPLAY Two lines with 16 characters each. may not be correct. - Page 7 iDCS 18D KEYSET iDCS 8D KEYSET 32 CHARACTER DISPLAY 32 CHARACTER DISPLAY Two lines with 16 characters each. Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used TERMINAL STATUS INDICATOR Used to provide your keyset status. to provide your keyset status. SOFT KEYS Used to activate features via the...
- Page 8 iDCS 64B AOM iDCS 14B STRIP 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features. 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features.
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Page 9: Assembling Your Keyset
(your installing company can determine this) you may install a daugh- ter module that provides a Single Line Interface (SLI) port for connection of a stan- dard telephone device such as a cordless phone. [NOT SUPPORTED ON OfficeServ 7030, OfficeServ 7100 or OfficeServ 7200-S]... -
Page 10: Adding A Keyset Daughterboard Module
ADDING AN ADDING A KEYSET iDCS 14 BUTTON KEY STRIP DAUGHTERBOARD MODULE • Place the keyset face down on a flat surface. • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips •... -
Page 11: Outside Calls
RECALL DIAL TONE OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. MAKING AN OUTSIDE CALL NOTE: If this button does not appear on your keyset, the FLASH key may be pro- •... -
Page 12: Intercom Calls
BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: CALLING OTHER STATIONS • Press the CBK key, if programmed, or dial 44. • When the busy station becomes free, your keyset will ring. • Dial the extension number or group number. -
Page 13: Calling Your System Operator
CALLING YOUR SYSTEM OPERATOR CALL PROCESSING • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. SYSTEM HOLD NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand- •... -
Page 14: Transferring Calls
• If you do not answer this recall within a pre-programmed period of time, it will first station to hang up, simply press another DSS button. OR Press the CALL button or C.O. line key to return to the outside party and begin go to the system operator. -
Page 15: Conference Calls
CONFERENCE CALLS FORWARDING CALLS You may conference up to five parties (you and four others) in any combination of You may forward your calls to another station, group of stations or an external outside lines and internal stations in any order. telephone number. -
Page 16: Call Pickup
FORWARD DND GROUP NUMBERS 01-10 OfficeServ 7030 To forward your phone when you activate DND. 01-20 OfficeServ 100, OfficeServ 7100, OfficeServ 7200-S • Dial 605 plus the extension number or group number. 01-99 OfficeServ 500 M • Receive confirmation tone and hang up. -
Page 17: Privacy Release
PRIVACY RELEASE DIALING FEATURES This feature will allow another station to join in our conversation by releasing pri- vacy on the C.O. from your phone. SPEED DIALING To Release Privacy: You can dial a preprogrammed telephone number stored in the system-wide While you are talking on a C.O. -
Page 18: One Touch Speed Dialing
For the purposes of programming speed dial numbers, the programmable keys MANUAL RETRY WITH REDIAL are known as A, B, C, D, E and F and are defined below. While you are on an outside call listening to a busy signal and you want to redial •... -
Page 19: Pulse To Tone Changeover
• When the called party answers, lift the handset or press the flashing SPEAK- PAGING AND MESSAGING ER to begin speaking. NOTES: MAKING AN INTERNAL PAGE If you make another call, auto-redial is canceled. To cancel a retry, lift and replace the handset. To make an announcement through the keyset speakers in the idle condition: PULSE TO TONE CHANGEOVER •... -
Page 20: Call Park And
NOTES: AUTOMATIC PARK WITH PAGE KEY The LED on the PAGE key will only light when an All Page is in progress. • While in conversation, press the PAGE button.The call is automatically parked If allowed by your system administrator you may be able to initiate a page at your station. -
Page 21: Returning Messages
RETURNING MESSAGES CONVENIENCE FEATURES • Press the MESSAGE key or dial 43. The first station that left a message will be called automatically. If that station does not answer, your MESSAGE light will DO NOT DISTURB stay on. • Repeat until all messages have been returned in the order received. Use this feature when you want to block calls to your keyset. -
Page 22: Appointment Reminder/Alarm Clock
ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a When you are programmed to receive calls from a door phone: computer modem on your PC. • You will receive three short rings repeated. -
Page 23: Locking Your Keyset
LOCKING YOUR KEYSET To transfer all calls to the Secretary: • Press the DIVERT key while the phone is idle. The LED will be lit and all calls You can lock your keyset to control misuse of your phone while you are away. You will ring the secretary. -
Page 24: Ohva Block
If your keyset is associated with a DCS 32 Button Add-On Module (DCS 32 AOM is not supported on the OfficeServ 7100, OfficeServ 7030), you can receive Executive OHVA calls. Executive Off-Hook Voice Announce allows you to engage in conver- sation on your keyset and simultaneously receive and reply handsfree to an OHVA through your DCS 32 Button Add-On Module (AOM). -
Page 25: Customizing Your Keyset
SET ANSWER MODE (INTERCOM) CUSTOMIZING YOUR KEYSET You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): AME PASSWORD While on-hook, press TRANSFER and then dial 103. • This feature allows customers using the AME feature to enable password protec- •... -
Page 26: Hot Keypad
Your keyset may be equipped with a Headset mode key. If it is so equipped press- AUTO ANSWER CO CALLS ing this key while the light is out will cause the keyset to enter headset mode and This option will allow CO calls that directly ring your phone to auto answer. When the light will illuminate to indicate this. -
Page 27: Configure Mobile Extensions (Mobex)
CONFIGURE MOBILE EXTENSIONS (MOBEX) DISPLAY FEATURES This feature allows you to configure options for any Mobile Extension (MOBEX) ports that are assigned to you by your telephone system administrator. You can INTERACTIVE DISPLAY KEYS turn a port on or off; set the telephone number for the port; or set the caller ID you will be calling in from. -
Page 28: Call Log
CALL LOG CALL PROGRESS DISPLAYS This system can log both incoming and outgoing calls placed from or to your tele- During everyday call handling, your keyset display will provide information that is phone. You must have a LOG button programmed on your keyset and assigned a helpful and in some cases invaluable. -
Page 29: Viewing Message Indications
VIEWING MESSAGE INDICATIONS DIAL 8 DIAL 9 You can view all of your message indications before you return them: • With the handset on-hook, press the MESSAGE key with the red flashing light. DIAL , • The first station that left a message indication will be displayed. NOTES: •... -
Page 30: Managing Key Assignments
MANAGING KEY ASSIGNMENTS TEXT MESSAGING You can view your key assignments and add extenders to some of your program- This feature allows two digital keyset users to respond to each other with prepro- mable keys for easy one touch operation of frequently used features. grammed text messages. -
Page 31: Caller Id
STATION 201: LINDA STATION 205: JOHN CALLER ID received a call on line 702 is talking on line 701 Talking on line 702 WHAT IS CALLER ID? 702: 01:15 701: 05:25 Caller ID is the name given to the telephone company-provided feature that de- CONF PAGE MUTE... -
Page 32: Ani
In the event that you have a call waiting or a camped-on call at your keyset, you and NI2 PRI circuits both name and number support is provided on the OfficeServ can press the NEXT key to display the Caller ID information associated with the 100, OfficeServ 500, and OfficeServ 7000 Series systems. -
Page 33: Storing A Caller Id Number
REDIALING A SAVED CALLER ID • You may now answer the call by pressing the ANS key, OR You may use NND to view more information about this call, OR NUMBER You can return to the idle condition by pressing IGNORE. NOTES: To redial a number that has been saved, press the SNR key or dial 17. -
Page 34: Samsung Voicemail
iDCS 64 BUTTON MODULE Samsung Voicemail WITH KEYSET This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the vari- The 64 button module is used when you need more programmable keys added to ous features and services available in the Samsung Voicemail. -
Page 35: Subscriber Services Menu Diagram
Subscriber Services NOTE: All options shown MAY NOT be authorized. If an option is not available please speak to your system administrator. *Change Playback Volume and Speed not available on the OfficeServ 7130, OfficeServ 7100, OfficeServ 7200-S or the OfficeServ IP-UMS. -
Page 36: Accessing Your Mailbox
ACCESSING YOUR MAILBOX GETTING STARTED [Also known as Subscriber Services Menu] Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a Inside Callers tutorial. You should start with the following steps: [Subscriber logging in from their Desk] •... -
Page 37: Listening To Old Or New Messages
PLAY MENU OPTIONS Change playback speed of the recording. [Not available on OS 7030, OS 7100, OS 7200-S or OS IP-UMS] EXIT TO AUTO ATTENDANT There are two levels of speed during playback. Dialing this code will toggle PERSONAL SERVICES between the two speeds. -
Page 38: Access Manager
b) Record your message at the tone. After recording the message, you will hear Note: ALL Access Manager options MUST be individually allowed by the System the Send Menu with the following functions: Administrator for each Subscriber. They are: Review Follow Me Continue Recording Allows the subscriber to enter an alternate location and set how long the new... -
Page 39: Personal Greetings
available) and will NOT ring your extension but simply play your Night greet- Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. ing during the night (when you are not available). If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.”... -
Page 40: Mailbox Administration
Edit Personal Greetings Setting Up Message Alert: You may also edit/record each one of the greetings (1-9) at any time. From the Subscriber Services Menu press [6] for Mailbox Administration. Select a greeting number to edit and follow the instructions to record your Press [1] for Message Alert. -
Page 41: Message Broadcast
This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. Auto Play New Messages PERSONAL SERVICES If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.To enable (or if already enabled tog- The Personal Administration Menu is used to set your password and record your gle and disable) this feature: name. -
Page 42: Personal Administration Settings
Note: Remember if you know what digits to press, you can enter them at any PERSONAL ADMINISTRATION SETTINGS time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber This menu allows you to make changes to basic setup settings, that are rarely menu to press zero for more options. -
Page 43: Shortcuts
AME Password SHORTCUTS Calling If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized Calling a station that is busy or does not answer you can press [#] to immediately people from listening to messages being left for you. - Page 44 When full synchronization of messages between Voicemail Box and E-mail notifying you that you have a voice and/or fax mail message in your Voicemail Inbox is required, ask your Samsung representative about the OfficeServ IP- Box. UMS. This is an Internet Protocol based fully synchronized Unified Messaging •...
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Page 45: Personal Speed Dial Numbers
PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________... - Page 46 N O T E S...
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