Questions & Answers - Brother PS 9000 - Print Server - USB User Manual

Questions & Answers
This chapter answers questions and offers solutions to problems that might arise when using the
product.
Symptom
CD-ROM is
inserted, but
does not start
automatically.
PS-9000 is not
found after
searching
during setup
with the
Brother
PS-9000
Utility.
The print job is
not printed.
Cause
If your computer does not
support Autorun, the main
menu will not automatically
appear after the CD-ROM is
inserted.
Make sure that the LINK LED
is blinking. If the LINK LED is
not blinking, PS-9000 may not
be properly connected to the
network.
If communication is limited to TCP/
IP, PS-9000 may not be found.
Make sure that the LINK LED
is blinking. If the LINK LED is
not blinking, PS-9000 may not
be properly connected to the
network.
If you are using the TCP/IP
protocol, ping PS-9000 with
the set IP address to see if
there is any reply. If there is no
reply to pinging, the IP address
may not be set properly.
Remedy
In this case, run "autorun.exe" in the root directory
(D:\ if the CD-ROM is loaded in drive D of the
computer) of the CD-ROM.
Check for the following, and then initialize PS-9000 to its
factory default settings and set it up from the beginning.
•Check if PS-9000 is turned on.
•Check if the network cable is inserted correctly
to PS-9000.
•Check if the network cable is broken.
•Check if the LINK LED of PS-9000 and the
Ethernet hub is blinking.
•Check if the Ethernet hub is working properly.
If a personal firewall is activated, deactivate it. If
TCP/IP filtering limitations are applied, remove them.
Check for the following, and then initialize PS-9000 to its
factory default settings and set it up from the beginning.
•Check if the PS-9000 power is turned on.
•Check if the network cable is inserted correctly
to PS-9000.
•Check if the network cable is broken.
•Check if the LINK LED of PS-9000 and the
Ethernet hub is blinking.
•Check if the Ethernet hub is working properly.
•Check if PS-9000 and the P-touch are connected
properly.
•Check if the USB cable is connected properly.
Reset PS-9000 to its factory default settings and set it
up again from the beginning.
Example: When sending a ping in Windows
MS-DOS
Go to "Start" – "Programs" – "MS-DOS Prompt"
and run "Ping xxx.xxx.xxx.xxx". You will see the
message below. "xxx.xxx.xxx.xxx" is the IP
address of PS-9000.
•When there is a reply to pinging:
Reply from xxx.xxx.xxx.xxx:bytes=32
time=58ms TTL=253
Reply from xxx.xxx.xxx.xxx:bytes=32
time=58ms TTL=253
Reply from xxx.xxx.xxx.xxx:bytes=32
time=58ms TTL=253
Reply from xxx.xxx.xxx.xxx:bytes=32
time=58ms TTL=253
•When there is no reply to pinging:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
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