COMPRO U90 - START UP GUIDE Manual page 16

Why does the remote control fail?
Verify that the IR icon (ComproRemote) is in the system tray on the
lower-right corner of the screen. If you don't have ComproRemote on the
system tray, start the following program:
C:\Program Files\ Common Files\VideoMate\ComproRemoteDTV.exe
Then you should see the icon on the system tray. The IR icon should turn
bright when you press buttons on the remote.
If you see no response, please move your mouse cursor on the IR icon. If you
see it shows "No Device," your drivers may not be not properly installed.
Please remove ComproDTV 4 using "Add/Remove programs" in the Control
Panel and reinstall it.
Why are images scrambled？
Please update the video and sound card drivers from vendors' web sites. Make
sure the driver for motherboard chipset is also up to date. The default drivers
supplied with the Windows operating system are usually too old to operate
correctly. If you still have problems, please install the latest ComproDTV 4 and
driver from our website.
Contacting Compro Technical Support
If above doesn't help, please check support FAQs (Frequently Asked
Questions) on our web site http://www.comprousa.com/support
You are welcome to download the latest software from our website as well.
Most problems may be solved on the updates. When contacting Compro for
technical support, please use the Compro support request form and provide as
much of the requested information as possible. Please write the details in order
to determine the problem. And also provide the product serial number (15
digits numbers) on the VideoMate U90. Please use the form from
http://www.comprousa.com/support/form.htm.
We will get back to you as soon as possible.
P/N: 3GA0310444
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