VENUSTAS B08G4K9P37 Troubleshooting Manual

Battery heated apparel

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Venustas Battery Heated Apparel Troubleshooting Guide

Thank you for purchasing Venustas battery heated clothing! Now that you've owned the excellent

heated jacket/ heated vest, just try it on! However, things would not always go the right way. You

may encounter some issues out of expectation while wearing this item.

We'll be so sorry for that and will try our best to fix it. That's why we create the step-by-step

troubleshooting guide. To solve your problem as soon as possible, we need to know more details.

Before you contact service@venustasofficial.com, please read and follow this guide.

Based on our customer feedback, we conclude some common issues.

1. Battery LCD displays nothing (Note: only 7.4V battery has LCD).

2. Battery LCD can display the number when inserting the USB ports.

3. Power button cannot flash in red/white/blue light.

4. Power button can circularly flash in red/white/blue light. But it has no reaction when

repressing the button.

5. Power button can circularly flash in red/white/blue light but the light quickly goes out.

6. Heating setting sometimes would lose control. For example, when you set the apparel at low

level, but it automatically is set at medium or high level.

7. Apparel cannot work when connecting to a fully charged battery. But it can work when the

cable doesn't completely plug into the battery port.

If you have above questions or any other questions, you can follow these steps to make a

diagnose.

Part 1: Check your battery

Step 1: Press the button on the right side of the battery.

After doing this, you can check the left side to see if there is a flashing charge level indicator light

or number displayed on LCD.

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Do you have a question about the B08G4K9P37 and is the answer not in the manual?

Page 1 Venustas Battery Heated Apparel Troubleshooting Guide Thank you for purchasing Venustas battery heated clothing! Now that you've owned the excellent heated jacket/ heated vest, just try it on! However, things would not always go the right way. You may encounter some issues out of expectation while wearing this item.
Page 2 YES → Go on to the Step 2. NO → We are so sorry that there's something wrong with the battery. Please get in touch with service@venustasofficial.com with pictures and a detailed description. We will ship you a new battery as soon as possible. Step 2: Charge your phone with this battery.
Page 3 And if your battery is doing well in charging your phone, there's nothing wrong with it! Now let's check your apparel. Part 2: Check your heated jacket/ heated vest Step 1 Plug the cable (inside the pocket) in the battery and to see if the power button on your apparel will flash 3s in red/white/blue light or blinking red light.
Page 4 right? YES → Go on to the Step 3. NO→ We are so sorry that there's something wrong with the apparel. Don't hesitate to get in touch with service@venustasofficial.com for assistance. Step 3 Set your apparel on a high level. After about 1 minute, touch the lining to see if there's an obvious sense of heat.
Page 5 Please feel free to contact us with any questions. We'll try our best to give you a satisfactory solution. (Note: If you are troubled with the washing instruction, please read the USER MANUAL.)