1. How
reset your earbuds
to
- -Take out the earbuds, click eight times quickly, the earbud will flash white light twice, and the
light will turn off. Then put the earbuds into the charging case.
(Both earbuds need to be operated)
- - Click the icon behind "Cloud Nest" in the Bluetooth of your phone and select "Forget this
device".
2. What should I do if I cannot connect to the device after receiving the earbuds?
After receiving the earbuds, please tear off the protective film under the earbuds first, and make
sure whether the earbuds are powered.
- -First pairing:
1. Open the charging case, the earbuds flashes white. (indicating that the earbuds is powered on)
2. Take out the earbuds, the white light flashes on one earbud, and the light on one earbud turns
off. (Indicates that the two earbuds are automatically paired)
3. Turn on the Bluetooth of the device, and the Bluetooth list will display "cloud nest".
4. Click "cloud nest", and the device will show that the connection is successful.
--Then pair this device:
1. Take out the earbuds and use them directly.
(Light change: dual earbuds flashing white light → single earbud flashing white light → all
lights are off)
3. Earbuds are not charging or not working
After receiving the earbuds, please peel off the protective film under the earbuds first.
-- Wipe the metal charging contacts on the bottom of the earbuds and inside the charging case
with a cotton swab.
-- After wiping, you will see the display of the charging case light up and the charging column
moving up and down.
Open the charging case, and the white lights of both earbuds flash.
** If after wiping, the charging case display does not light up or the earbuds do not flash white
light. Please contact us to claim your new earbuds.
** If the display on the charging case lights up or the earbuds flash white, and the single earbud
still does not work, Please try resetting the earbuds. (How to reset? Please refer to 1)
4. The earbuds used to work with the phone, but now it doesn't
Please first confirm whether the earbuds is turned on (open the charging case, and the earbuds
flashes a white light, indicating that the earbuds is turned on).
-- Refer to point 1 to reset the earbuds.
-- After the earbuds is reset, connect to the phone.
* Open the charging case, and the earbuds flashes white. (indicating that the earbuds is powered
on)
* Take out the earbuds, flash white light in one earbud, and turn off the light in one earbud.
(indicates automatic pairing of two earbuds)
Need help?
Do you have a question about the Cloud Nest and is the answer not in the manual?
Questions and answers