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Table of Contents
Summary of Contents for WUUK Y0110B
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Page 2: Troubleshooting Guide
Troubleshooting Guide... -
Page 3: Table Of Contents
Failing to Connect the Wired Doorbell Pro to Wi-Fi............1 Failing to Pair the Chime with Wired Doorbell Pro............5 What Can I Do If the Wired Doorbell Pro is Disconnected?..........8 What Can I Do If the Chime is Disconnected?...............10 What Can I Do If the Chime Doesn't Ring?..............13 What Can I Do If the Chime Doesn't Stop Ringing?............15 Failing to Update the Firmware for Wired Doorbell Pro..........17... -
Page 4: Failing To Connect The Wired Doorbell Pro To Wi-Fi
1. Make sure that you have enabled Bluetooth permission on your phone. You can select Account> App permissions to jump to the Phone's setting and allow the WUUK app access the required permissions as below. Or open your phone settings and find the WUUK app to do so. - Page 5 WUUK app; - For Android users, enable Bluetooth and Location on your phone.
- Page 6 WUUK app; - For Android users, enable Bluetooth and Location on your phone. 2. Check if your router has an internet connection. Reboot the router if necessary. Make sure that the Wi-Fi is 2.4GHz and the wired doorbell is within the Wi-Fi coverage.
- Page 7 back of the doorbell to get it into pairing mode. If there's no light, recheck the wire. 5. Restart your phone and try the doorbell setup process again. 6. If the problem remains, enable your phone’s hotspot so that your doorbell connects to the phone’s hotspot.
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Page 8: Failing To Pair The Chime With Wired Doorbell Pro
Failing to Pair the Chime with Wired Doorbell Step 1: Verify Power and Network Confirm that both your chime and wired doorbell have a stable power supply. Make sure that they are connected to the same 2.4GHz Wi-Fi network for a successful pairing. - Page 9 Sometimes, issues can arise due to inadequate signal strength. Step 4: Retry the Pairing Process Open the WUUK app on your smartphone. Click + on the top right corner and Follow the on-screen instructions for pairing the doorbell again, then the chime.
- Page 10 Ensure that your wired doorbell has the latest firmware updates installed. Updating firmware can address compatibility and pairing issues.
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Page 11: What Can I Do If The Wired Doorbell Pro Is Disconnected
What Can I Do If the Wired Doorbell Pro is Disconnected? If the device in your house is offline, please check your WiFi signal or router. If the issue only happens on the wired doorbell, please try the following tips: 1. - Page 12 6. Enable your phone’s Hotspot so that your doorbell connects to the phone’s Hotspot. Refer to How to pair your WUUK Smart Doorbell with your phone's hotspot? If the doorbell can connect to your Hotspot but is unable to connect to your WiFi, then the issue might be related to your router/WiFi settings.
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Page 13: What Can I Do If The Chime Is Disconnected
What Can I Do If the Chime is Disconnected? Step 1: Check Power and Connection Before diving into troubleshooting, ensure that the WUUK chime is receiving power. Plug it into a functional electrical outlet. Confirm that your wired video doorbell has a stable power supply and a reliable internet connection. - Page 14 Click the + icon on the top right corner and start over the pairing process with the devices. Step 4: Check Wi-Fi Network Make sure both the WUUK chime and the video doorbell are connected to the same 2.4GHz Wi-Fi network. If necessary, reset your Wi-Fi settings on the chime and reconfigure it to connect to...
- Page 15 Step 5: Update Firmware Regularly check for firmware updates for both your WUUK chime and the video doorbell. Firmware updates often contain bug fixes and improvements that can address connectivity issues. Step 6: Check the chime's Volume settings Verify that you haven't inadvertently mute the volume of the chime. Go to your...
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Page 16: What Can I Do If The Chime Doesn't Ring
In this case, contact WUUK customer support for warranty replacement. 2. Check chime settings in the WUUK app Here are the steps in the app: Go to your WUUK app> Chime's settings> Volume and... - Page 17 Check the light on the chime, if there's no light, that means your chime is powered off; if it’s flashing blue, that means your chime is disconnected from the doorbell, and you should reconnect it in the WUUK app. 4. Check if your doorbell is online/powered on If the doorbell is offline due to power, the doorbell and chime will be disconnected.
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Page 18: What Can I Do If The Chime Doesn't Stop Ringing
If the chime rings automatically with no one presses the doorbell, please try the following: 1. Re-add the chime in the WUUK app Here are steps in the app: Tap the + icon in the upper right corner > Doorbell Chime >... - Page 19 Your wired doorbell > follow the instructions to re-pair the chime. 2. Unplug the indoor chime Unplug the chime and leave it unplugged for a night, then plug it back in.
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Page 20: Failing To Update The Firmware For Wired Doorbell Pro
Failing to Update the Firmware for Wired Doorbell Pro Firmware updates are essential to maintain the performance and security of your WUUK doorbell. If you've encountered issues with updating the firmware, please follow the instructions below to attempt the update once more. - Page 21 Also, ensure that the WUUK app is running in the foreground during the update. If the firmware update fails again, you can manually update the firmware using a 32GB or 64GB SD card.
- Page 22 status light flashing alternately in red and blue. 4. It may take a few minutes for the camera to come back online, and the status light will turn solid blue after the reboot is complete.
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