MATE FUSION Owner's Manual

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VERSION 1.6

FEBRUARY 2025

OWNER'S MANUAL

MATE FUSION

READ BEFORE YOU RIDE

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Page 1 VERSION 1.6 FEBRUARY 2025 OWNER’S MANUAL MATE FUSION READ BEFORE YOU RIDE...
Page 3 CONGRATULATIONS Youʼve just become an official owner of a MATE E-bike. We sincerely welcome you into the ever-growing worldwide MATE community. We kindly request that you carefully read this manual from beginning to end and meticulously apply our instructions and suggestions in assembly of your MATE. Our safety warnings are especially key before you hop on your MATE.
Page 4: Table Of Contents
TABLE OF CONTENTS Frame number Safety first Getting to know your MATE Before you ride checklist Assembling your MATE for the first time The digital display How to operate your MATE Battery Setting up your MATE Warranty...
Page 5: Frame Number
FRAME NUMBER Please take a moment to record your MATEʼs frame number located at the underside bottom bracket. Write down this number in case your MATE is lost or stolen. It starts with WMAB followed by a numerical sequence that ends with a letter representing production year.
Page 6: Safety First
SAFETY FIRST If you are unfamiliar with any aspect of the information included in this manual, it is recommended that you take your MATE and this manual to the point of sale for inspection, assembly and instructions. • It is extremely important that you follow the safety guidelines contained in this manual in order to ensure maximum safety for you as well as maximum durability of your MATE.
Page 7 • Donʼt lend your MATE to anyone who is unfamiliar with it. If you choose to lend your MATE to anyone, make sure they have also read and fully understand this ownerʼs manual. • All riders must comply with the local legislation according to age, license and helmet requirements.
Page 8 No throttle function (except walking assist up to 6 km/h) • Power assistance cut-off at 25 km/h Your MATE has been thoroughly tested and certified to meet the EN 15194:2017 European safety standard for Electrically Power Assisted Cycles (EPAC). This standard ensures: Electrical system safety and electromagnetic compatibility •...
Page 9 Regulations for powered cycles and e-bikes may vary by country. Depending on the MATE model and configuration, it may be classified as a bicycle, E-bike, moped, speed pedelec or motorbike, each being subject to different legal requirements, such as: •...
Page 11: Getting To Know Your Mate
GET TO KNOW YOUR MATE Saddle Handlebar height quick release Seatpost Pedal Saddle quick release Crankset Rear suspension Key / Battery lock Disc brake rotor Folding lever Tire Display Spoke Handlebar Motor Folding and adjustable stem Freewheel Disc brake caliper...
Page 12: Before You Ride Checklist
Check for proper functioning of brakes and gears. • Check that the battery is fully charged. • Check that the battery is correctly installed in the MATE and turned on using the ON/OFF button on the display. • Check tire pressure.
Page 13: Assembling Your Mate For The First Time
WARNING: If you are uncertain about any of the above instructions, or unfamiliar with bicycles or bicycle assembly, you should take your MATE and this manual to the point of sale and have the assembly performed by a qualified bicycle mechanic.
Page 14 Pull the pedals (13) back into riding position. You will hear a click when they are securely in place. For a visual guide, you can refer to the How-to Videos page on the MATE website for detailed instructions and support.
Page 16: The Digital Display
Power assist levels: Hold the + button (<2S). To turn off, hold the + button (<2S). Turn on light*: When your MATE is motionless, briefly press – button until the Activate walk assist: walk assistance indicator is displayed. At this point, long press –...
Page 17: How To Operate Your Mate
Insert the battery into the main tube of the bike, the key is inserted from the underside. Reach down under the MATE tube of your bike and turn the key all the way clockwise. To confirm that you are turning in the correct direction, you will see the metal pin protrude from the frame towards the handle.
Page 18 WARNING: When folding the MATE, be careful to always turn the front wheel to the left and do not pinch the cables, as this may damage the cables. Damaged cables can result in loss of control of your MATE and could cause you serious injury or death.
Page 19 Raising the seatpost above the minimum insert line can cause the seatpost to fail, which could in turn result in loss of control of your MATE and could cause you serious injury or death.
Page 20: Battery
BATTERY The battery is the heart of your MATEʼs main energy source, so be sure to treat it with care at all times. We recommend that you recharge it only with the MATE charger provided with your MATE. BATTERY FUNCTIONS When key is turned to the “looseˮ...
Page 21: Insert The Battery
“looseˮ position Remove the key from the battery/frame Open the frame Slide the battery out of the frame, using the small finger hook Close the MATEʼs frame again...
Page 22: Charging The Battery
CHARGING THE BATTERY WARNING: Do not charge the battery with any chargers other than the one supplied with your MATE. Using a charger other than the MATE charger may result in battery damage and will void battery warranty. Follow all instructions provided with the charger supplied with your MATE.
Page 23 After a charge cycle has been performed, the actual battery charge may not register immediately after you power up the MATE. It can take up to 30 seconds or 1 km/ .6 mi. of riding for the battery to calibrate and display the correct charge amount.
Page 24 IMPORTANT: Intended operation temperature is between -15°C/5°F and 45°C/113°F. If your MATE will be kept for an extended period in extreme temperatures (below 0°C/32°F or above 30°C/86°F) or if you plan to store it for long periods of time, remove the battery and keep it in a place where the temperature is between 0°C/32°F and 30°C/86°F.
Page 25: Battery Usage
To reach the farthest distance on one charge, it is recommended to pedal the MATE while the Pedal Assist System is turned ON. It will help save the battery. When battery power is low while riding your MATE, it is recommended to pedal as much as possible to minimize battery usage so you can get home on the charge that is left on the battery.
Page 27: Setting Up Your Mate
Once loose, adjust the saddle to desired height, then align the saddle so that it is centered (in line with the MATE's frame). When desired height is set, firmly tighten the quick release so that the saddle is securely in place.
Page 28: Handlebar Height
HANDLEBAR HEIGHT To adjust height of handlebar to match your comfort and riding style, first loosen the handlebar height quick release located next to the front end of the frame. Adjust handlebar to desired height, making sure to center the handlebar so that it is perpendicular to the front wheel.
Page 29: Suspension Adjustment
MATE and lead to serious injury or death. If you are unsure that you did either of these correctly, please consult with your point of sale.
Page 30 As you ride, your brake pads will become thinner. Always keep an eye on them so you can replace them the moment they are worn out. If you are unsure of anything relating to your brakes, please take your MATE to your point of sale for their expert advice.
Page 31 Model Fusion Maximum speed EU 25 km/h Range Up to 80 km Dimensions, unfolded Length: 160 cm / 63" x Width: 57 cm / 22.5" x Height: 108 cm / 42.5" Dimensions, folded Length: 90 cm / 35.4"x Width: 40 cm / 15.7" x Height: 68 cm / 26.7"...
Page 33: General Tips
GENERAL TIPS • Remember to take your MATE for a full tune-up and maintenance check by a bike mechanic on a regular basis, at least once a year. If you ride your MATE often, take your MATE in more often. •...
Page 34: Warranty
WARRANTY MATE shall in its sole discretion determine whether any damage, failure, malfunction, or other loss is due to a cause that is covered by the MATE product warranty. TERMS OF WARRANTY This warranty only applies to the original owner of the MATE E-bike unless otherwise determined by applicable mandatory legislation.
Page 35 • This warranty does not cover normal wear and tear of the MATE or it components (for example: tires, inner tubes, brake pads, chains, etc.) •...
Page 36 GET IN TOUCH If you have any further questions/comments, please feel free to contact us. We are here for you and your new MATE. You can also become a part of our MATE tribe on social media: facebook.com/matebikes @mate.bike MATE.