SeIf-Repair ....................4 Machine Disassembly and Replacement ............... 5 re-disassembly Instructions ................7 Disassembly Process ..................8 Main Unit Disassembly Flowchart ..............9 Removing the Lowercase ................10 Removing the Battery .................. 13 Removing the SSD ..................15 Removing the WLAN module................16 Removing the Thermal module ...............
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Troubleshooting ....................76 Introduction ....................76 Introduction tips ................... 76 Error messages .................... 77 FRU (Field Replaceable Unit) List ..............78 Exploded Diagrams ..................79 .......................79 FRU List ....................81 Software Update ..................100 Software Recovery ..................101 Personal Data Removal ................101...
NOTE: Do not attempt to replace other components than those listed above NOTE: NOTE: For replacement parts, always use only Acer certified components in order to safeguard quality, optimum system performance, stability and reliability of the product. NOTE: NOTE: Any damage to the product that occur during self-repair, or which has occurred as a result of...
Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Cable paths and positioning may not represent the actual model. During the removal and installation of the components, ensure all available cable channels and clips are used and that the cables are replaced in the same position.
re-disassembly Instructions Before proceeding with the disassembly procedure, make sure to do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Place the system on a flat, stable surface. Figure 3-1.
Disassembly Process The disassembly process is divided into the following sections: ⚫ Main unit disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components.
Main Unit Disassembly Flowchart Lower case Battery WLAN module Thermal module WLAN antenna Speaker USB board Fingerprint Touchpad module module Uppercase LCD panel Camera module Hinge Figure 3-2. Main Unit Disassembly Flowc. Main Unit Disassembly Flowchart...
Removing the Lowercase 1. Place the notebook on flat while lower case should be upwards. Use TORX screwdriver to remove 11 screws of lower case. Figure 3-3. Lowercase Table 3-2. Lowercase Screw Step Screw Quantity Screw Type Torque/kgfcm Remove Lower M2.0xL5.5xD4.0x 2.1+/-0.1 kg/cm case...
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2. Use pick to pry the upper edge of lowercase, then remove the lowercase. Figure 3-4. Lowercase...
Removing the Battery Disconnect the battery cable from the MB as shown in picture. Figure 3-7. Battery...
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Remove 2 screws on the battery. Figure 3-8. Battery Table 3-3. Battery Screw Step Screw Quantity Screw Type Torque/kgfcm Remove 1.6+/-0.1 kg/cm M2.0*L5.0*D4.0*T0.8 Battery _Nylok_Black Remove the battery from the MB as shown in picture. Figure 3-9. Battery Remove the acetate cloth from the battery.
Table 3-4. SSD Screw Step Screw Quantity Screw Type Torque/kgfcm Remove M2.0*L2.5*D4.5*T0.5Nylok_ 1.6 +/-0.1 kg/cm Silver Remove the SSD from the MB. Figure 3-11. SSD Removing the WLAN module Disconnect the WLAN cable connectors on the WLAN module. Please notice the color and position.
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Figure 3-12. WLAN module Remove 1 screw on the WLAN module. Figure 3-13. WLAN module...
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Table 3-5. WLAN Screw Step Screw Quantity Screw Type Torque/kgfcm Remove WLAN M2.0*L2.5*D4.5*T0.5Nyl 1.6 +/-0.1 kg/cm ok_Silver Remove the WLAN module from the MB. Figure 3-14. WLAN module...
Removing the WLAN Antenna Use the tweezers to separate the WLAN main antenna copper foil from the uppercase. Be careful not to tear the yellow position of the copper foil. Figure 3-17. WLAN antenna Use the tweezers to separate the WLAN aux antenna from the upper case. Figure 3-18.
Figure 3-22. USB board Table 3-8. USB board screw Step Screw Quantity Screw Type Torque/kgfcm Remove M2.0*L2.5*D4.5*T0.5Nylok_ 1.6 +/-0.1 kg/cm Silver USB board Removing the MB Remove the golden mylar from the KB FFC connector .Remove the acetate cloth from the IO FPC connector.
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MIPI FPC, Disconnect the FFC, KB backlight FFC, FFC,IO FPC, LCD cable from the MB .( All of them are ZIF connectors) Figure 3-24. MB Remove the acetate on the RTC battery cable, then turn over the battery from the uppercase. Figure 3-25.
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Figure 3-26. MB Table 3-9. MB Screw Step Screw Quantity Screw Type Torque/kgfcm Remove M2.0*L2.5*D4.5*T0.5Nylok_ 1.6 +/-0.1 kg/cm Silver Lift the MB from the left side of the upper case. Figure 3-27. MB...
Removing the Touchpad module Disconnect the TP FFC connector on the touch pad, then remove it from the touch pad. Figure 3-31. Touch pad module Remove the TP mylar on the touchpad and uppercase. Figure 3-32. Touch pad module...
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Remove the conductive cloth on the touchpad module and uppercase. Figure 3-33. Touch pad module Remove 2 screws from the upper case. Figure 3-34. Touch pad module Table 3-11. Touchpad Screw Step Screw Quantity Screw Type Torque/kgfcm...
Remove M2.0*L2.3*D7.5*T0.6Nylo 1.6 +/-0.1 kg/cm Touch pad k_Black Remove the touch pad module from the upper case. Figure 3-35. Touch pad module Removing the FAN BRK Remove 10 screws from the upper case.
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Figure 3-36. FAN BRK Table 3-12. FAN BRK Screw Step Screw Quantity Screw Type Torque/kgfcm Remove M1.2*L1.05*D3.5*T0.3Nyl 1.6 +/-0.1 kg/cm FAN BRK ok_Silver Remove the brackets from the upper case. Figure 3-37. FAN BRK...
Removing the KB Remove 53 screws from the upper case. Figure 3-38. KB Table 3-13. KB Screw Step Screw Quantity Screw Type Torque/kgfcm Remove M1.2*L1.05*D3.5*T0.3Nyl 1.6+/-0.1 kg/cm ok_Silver Removing the Upper case Remove 5 screws on the upper case.
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Figure 3-39. Uppercase Table 3-14. Uppercase screw Step Screw Quantity Screw Type Torque/kgfcm Remove 3.0 +/-0.2kg/cm M2.5*L4.5*D4.5*T0.8Nylok upper case _Silver Remove the uppercase.
Removing the LCD panel Open the bezel from the down inner side as below, then remove the bezel from the LCD cover. Please use new bezel when assemble again. Figure 3-41. LCD bezel Remove 2 screws on the upper case...
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Figure 3-41 LCD Screw Table 3-15 LCD Screw Step Screw Quantity Screw Type Torque/kgfcm Remove M2.0*L2.0*D5.0*T0.6Nylo 1.6+/-0.1 kg/cm k_Black_ Use the tweezers remove the easy-pull-glue ear and push out of the LCD cover. NOTE: During the pulling, it is necessary to apply even force and smoothness, and the force is not too strong until the glue is pulled away from the LCD cover.
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Figure 3-42. LCD Remove the cable from the cable slot .Flip the LCD panel from the top. Do not to pick up the LCD panel directly from the LCD cover.
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Figure 3-43. LCD panel 5. Remove the mylar from the upper case...
Removing the Camera module panle 1. Remove the conductive cloth on the Figure 3-45. Camera module 2.Use the tweezers to pry up the camera module horizontally. Figure 3-46. Camera module Remove the CONN from the CAM module dan remove the microphone left rubber and right...
Figure 3-47. Camera module Figure 3-48. Camera module Removing the Light Sensor 1. Use the tweezers to pry up the light sensor module horizontally. Figure 3-49. light sensor 2. Remove the CONN from the light sensor module.
Figure 3-50. light sensor Assemble the Camera module Assemble the microphone left rubber and right rubber on the camera module. Figure 3-51. Camera module Assemble the CONN to the camera module and assemble the camera module to the LCD cover according to below two locators.
Figure 3-52. Camera module Figure 3-53. Camera module Assemble the conductive cloth on the panle Figure 3-54. Camera module Assemble the Light sensor module Assemble the CONN to the light sensor module and assemble the light sensor module to the LCD cover according to below two locators.
Figure 3-55. light sensor module Figure 3-56. light sensor module Assemble the LCD panel Take left right easy-pull glues and assemble them according to the LCD cover mark line or according to the bottom of the black gaskets remained on the LCD cover. NOTE: 1.
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Figure 3-57. LCD panel Remover the top easy-pull glue.
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Figure 3-58. LCD panel Replace the LCD panel to LCD cover from the top to the down Figure 3-59. LCD panel...
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Remove the easy-pull glues on either side of the panel Figure 3-60. LCD panel NOTE: After assembling the LCD panel, please press the LCD panel more than 15 seconds. Figure 3-61. LCD panel...
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Arrange the cable into the cable trough Figure 3-62 LCD Assembly 2 screws on the upper case Figure 3-63 LCD Screw Table 3-16 LCD Screw Step Screw Quantity Screw Type Torque/kgfcm Remove M2.0*L2.0*D5.0*T0.6Nylo 1.6+/-0.1 kg/cm k_Black_ Assemble the LCD bezel to the LCD cover follow the steps below.
Assemble the Upper case Assemble 5 screws on the upper case . Figure 3-65. Uppercase Table 3-17. Uppercase screw Step Screw Quantity Screw Type Torque/kgfcm Assemble 3.0 +/-0.2kg/cm M2.5*L4.5*D4.5*T0.8Nylok upper case _Silver Assemble the KB 1. Assemble 53 screws on the upper case.
Figure 3-66. KB Table 3-18. KB Screw Step Screw Quantity Screw Type Torque/kgfcm Assemble M1.2*L1.05*D3.5*T0.3Nyl 1.6+/-0.1 kg/cm ok_Silver Assemble the FAN BRK 1. Assemble the brackets on the upper case.
Figure 3-67. FAN BRK 2. Assemble 10 screws on the upper case. Figure 3-68. FAN BRK Table 3-19. FAN BRK Screw Step Screw Quantity Screw Type Torque/kgfcm Assemble M1.2*L1.05*D3.5*T0.3Nyl 1.7 +/-0.1 kg/cm FAN BRK ok_Silver Assemble the Touchpad module Replace the touch pad module to the upper case.
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Figure 3-69. Touch pad module Assemble 2 screws on the upper case. Figure 3-70. Touch pad module Table 3-20. Touchpad Screw Step Screw Quantit Screw Type Torque/kgfcm...
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Assemble Screw_M2.0*2.3 mm_0.6 1.6 +/-0.1 kg/cm Touch pad mm_7.5 mm _Black_Nylok Replace the conductive cloth on the touchpad module and upper case. Figure 3-72. Touch pad module Replace the TP mylar on the touchpad and upper case.
Figure 3-73. Touch pad module Connect the TP FFC connector on the touch pad. Figure 3-74. Touch pad module Assemble the Fingerprint module Replace the fingerprint bracket on the upper case.
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Figure 3-75. Fingerprint module Assemble 2 screw on the upper case. Figure 3-76. Fingerprint module Table 3-21. Fingerprint Screw Step Screw Quantit Screw Type Torque/kgfcm Assemble M2.0*L2.5*D4.5*T0.5Nylo 1.6 +/-0.1 kg/cm Fingerprint k_Silver Connect the FP FFC connector on the finger print module.
Assemble the MB Replace the MB to the upper case from right side Note that all cables cannot be under the MB. Figure 3-78. MB Assemble 9 screws on the MB. Figure 3-79. MB Table 3-22. MB Screw Step Screw Quantity Screw Type Torque/kgfcm Assemble...
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Paste the RTC battery to the upper case, and the paste one acetate cloth on the coin battery cable. Figure 3-80. MB MIPI FPC, Connect the FFC, KB backlight FFC, FFC, LCD cable from the MB .( All of them are ZIF connectors) Figure 3-81.
Assemble the USB board Replace 2 screws on the USB board. Figure 3-83. USB board Table 3-23. USB board screw Step Screw Quantity Screw Type Torque/kgfcm Assemble M2.0*L2.5*D4.5*T0.5Nylok_ 1.6 +/-0.1 kg/cm Silver USB board Assemble the USB FPC and the FP FFC to the IO board...
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Figure 3-84.USB board Assemble the USB FPC to the MB board and replace the acetate cloth from the IO FPC connector.
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Figure 3-85.USB board NOTES 1. You need to use a line manager to trim the excess line below MB Figure 3-85.USB board...
Assemble the WLAN antenna Assemble the aux antenna according to the pole on the uppercase. Figure 3-88. WLAN antenna Arrange the aux antenna cable in the uppercase. Figure 3-89. WLAN antenna Assemble the WLAN main antenna to the uppercase according to the pole on the uppercase.
Figure 3-90. WLAN antenna Arrange the WLAN main antenna in the uppercase. Figure 3-91. WLAN antenna Assemble the Thermal module 1. Replace the thermal module to the MB. Replace the acetate cloth and connect the Fan CONN to the...
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Figure 3-92. Thermal module 2. Replace 7 screws on the thermal module. Please notice the sequence. Figure 3-93. Thermal module Table 3-24. Thermal module Screw Step Screw Quantity Screw Type Torque/kgfcm Remove FAN 1.6 +/-0.1 kg/cm M2.0*L5.0*D4.0*T0.8_Nylo k_Black Remove thermal M2.0*L2.5*D4.5*T0.5Nyl 1.6 +/-0.1 kg/cm module...
Assemble the WLAN module Replace the WLAN module to the MB. Figure 3-94. WLAN module Replace 1 screw on the WLAN module.
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Figure 3-95. WLAN module Table 3-25. WLAN Screw Step Screw Quantity Screw Type Torque/kgfcm Remove WLAN M2.0*L2.5*D4.5*T0.5Nyl 1.6 +/-0.1 kg/cm ok_Silver Arrange the WLAN cable and connect the WLAN cable connectors to the WLAN module, please notice the color and position. Figure 3-96.
Assemble the Lowercase 1. Replace the lower case to the upper case. Replace 11 screws to the lower case. Figure 3-103. Lowercase Table 3-24. Lowercase Screw Step Screw Quantity Screw Type Torque/kgfcm Assemble M2.0xL5.5xD4.0xT0. 2.1+/-0.1 kg/cm 8_Silver_CD 纹 Lower case...
Troubleshooting Introduction This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.. Introduction tips This computer incorporates an advanced design that delivers on-screen error message reports to help you solve problems.
Error messages If you receive an error message, note the message and take the corrective action. The following table lists the error messages in the alphabetical order together with the recommended course of action. Table 1-1. Error Messages Error Messages Error Messages Corrective Action CMOS battery bad...
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.
FRU List Table 6-3. FRU list CATEGO Acer Pictures Acer Description Adapter DELTA ADP-65KE BB 65W Type C HQ612 Brick KP.065 102950 5V/3A_9V/3A_12V/3A_15V/3A_20V_3.25A 01.017 Black Adapter LITE-ON 65W HQ612 5V/3A_9V/3A_12V/3A_15V/3A_20V_3.25A KP.065 106900 Type C PA-1650-58AD LF Black Meet CoC- 03.020 Tier2 &...
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HQ612 27.K0J POWER CORD 1M BLACK 250 V_Australian 801300 N8.005 HQ612 27.K0J POWER CORD 1M BLACK 250 V_UK 801310 N8.006 HQ612 27.K0J POWER CORD 1M BLACK 250 V_Japan 801320 N8.007 HQ612 POWER CORD 1M BLACK 250 V_South 27.K0J 801330 Africa N8.008 HQ612 27.K0J...
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HQ206 50.K0J CABLE ANTENNA CABLE 2.4G/5G MAIN 049030 N8.004 HQ206 50.K0J CABLE ANTENNA CABLE 2.4G/5G AUX 049020 N8.005 HQ237 KE.WF Elantec Keycap MOH FP P/N F1523A with 101340 60N.00 Glass steam blue Wireless Wireless LAN Intel Wi-Fi 6E BT5.2 Killer 1675i HQ237 KE.WF AX211.NGWG.NVX Intel 2x2 M.2 2230 CNVi...
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International acer legend, White BLU,ODM adhesive Antimicrobial NK.I1113.18S/NK.I111B.025 UPPER CASE ASSY FOR Green BL Keyboard CHICONY QF01P_AM13NWL HQ316 6B.K0 QF01P Internal 11 Standard 79KS Arabic acer 0DE340 HN8.0 legend, White BLU,ODM adhesive Antimicrobial NK.I1113.18K/NK.I111B.01X UPPER CASE ASSY FOR Green BL Keyboard CHICONY QF01P_AM13NWL HQ316 6B.K0...
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QF01P Internal 11 Standard 80KS Hungarian 0DE530 HN8.0 acer legend, White BLU,ODM adhesive Antimicrobial NK.I1113.194/NK.I111B.02H UPPER CASE ASSY FOR Green BL Keyboard CHICONY QF01P_AM13NWL HQ316 6B.K0 QF01P Internal 11 Standard 80KS Italian acer 0DE540 HN8.0 legend, White BLU,ODM adhesive Antimicrobial NK.I1113.195/NK.I111B.02I...
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UPPER CASE ASSY FOR Green BL Keyboard CHICONY QF01P_AM13NWL HQ316 6B.K0 QF01P Internal 11 Standard 80KS Nordic acer 0DE550 HN8.0 legend, White BLU,ODM adhesive Antimicrobial NK.I1113.196/NK.I111B.02J UPPER CASE ASSY FOR Green BL Keyboard CHICONY QF01P_AM13NWL HQ316 6B.K0 QF01P Internal 11 Standard 80KS Norwegian 0DE560 HN8.0...
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Keyboard CHICONY QF01P_AM13NWL 0DE740 N8.002 QF01P Internal 11 Standard 79KS Arabic acer legend, White BLU,ODM adhesive Antimicrobial NK.I1113.18K/NK.I111B.01X UPPER CASE ASSY FOR Green BL AM Keyboard CHICONY QF01P_AM13NWL HQ316 QF01P Internal 11 Standard 79KS Traditional 6B.K0J 0DE750 Chinese acer legend, White BLU,ODM N8.003...
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White BLU,ODM adhesive Antimicrobial NK.I1113.194/NK.I111B.02H UPPER CASE ASSY FOR Green BL AM Keyboard CHICONY QF01P_AM13NWL HQ316 6B.K0J QF01P Internal 11 Standard 80KS Italian acer 0DE940 N8.022 legend, White BLU,ODM adhesive Antimicrobial NK.I1113.195/NK.I111B.02I UPPER CASE ASSY FOR Green BL AM...
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White BLU,ODM adhesive Antimicrobial NK.I1113.19D/NK.I111B.02Q UPPER CASE ASSY FOR Green BL AM Keyboard CHICONY QF01P_AM13NWL HQ316 6B.K0J QF01P Internal 11 Standard 80KS UK acer 0DF030 N8.031 legend, White BLU,ODM adhesive Antimicrobial NK.I1113.19E/NK.I111B.02R UPPER CASE ASSY FOR Green BL AM...
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White LED Backlit ODM adhesive NK.I1113.19H/NK.I111B.02U UPPER CASE ASSY FOR Blue BL Keyboard CHICONY QF01P_A13LWL QF01P Internal HQ316 6B.K0 11 Standard 79KS Blue Greek acer legend, 0DF080 KN8.00 White LED Backlit ODM adhesive NK.I1113.19I/NK.I111B.02V UPPER CASE ASSY FOR Blue BL Keyboard...
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White LED Backlit ODM adhesive NK.I1113.19U/NK.I111B.037 UPPER CASE ASSY FOR Blue BL Keyboard CHICONY QF01P_A13LWL QF01P Internal HQ316 6B.K0 11 Standard 80KS Blue CZ/SK acer legend, 0DF200 KN8.01 White LED Backlit ODM adhesive NK.I1113.19V/NK.I111B.038 UPPER CASE ASSY FOR Blue BL Keyboard...
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White LED Backlit ODM adhesive NK.I1113.1A5/NK.I111B.03I UPPER CASE ASSY FOR Blue BL Keyboard CHICONY QF01P_A13LWL QF01P Internal HQ316 6B.K0 11 Standard 80KS Blue Spanish acer legend, 0DF310 KN8.02 White LED Backlit ODM adhesive NK.I1113.1A6/NK.I111B.03J UPPER CASE ASSY FOR Blue BL Keyboard...
Upgrading the system BIOS incorrectly, or intermittence of the system BIOS update process could harm the product. NOTE System BIOS upgrades or downgrades, if not performed by an Acer Service Center or authorized Service Partner, are at own risk. To update Drivers Run Windows Update in order to get the latest drivers from Acer ⚫...
NOTE In the event of not being able to create a Factory Default recovery media, it is possible to obtain a copy of the recovery media through Acer Customer Service (http://www.acer.com/support) This is not a free of charge service.
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